When taking the insurance I did not select the loan car option believing that if my car needed repairing the time it would be away would be REASONABLE. It was away almost 3 months!! Bingle were not easy to deal with and did nothing to help me, despite the excessive time my car was away. Now 3 months later my car is back. Since getting it back i have had to return it to the smash repairer due to scratches. They fixed some of the scratches but advised i will need to go back to them AGAIN (third time) as they had to order a part. I had such ...Read more

M049241328 - Accident happened on 25-October.
Other party was at fault and Bingle would resolve the issues.
I have sent the claims and to my knowledge, it was in progress and last time the suncorp assessor was very rude and sarcastic.
I asked his manager details to give feedback about his behaviour and his handling of the issues.

I have submitted all the proofs of payments for fixes and repairs but money wasn't credited.
Their complaints team member promised a fix and said they have released the funds but it wasn't sent.

then this assessor c...Read more

I've just switched to Bingle in December, and currently claiming my damaged car (truck hit a branch which landed on my car!).

Looking at their website, I initially tried to go through the trucking company to get my car fixed, like they recommended. It was so stressful and they wouldn't provide a hire car with my off the road. I bit the bullet and put through a claim online.

Putting in the claim, means I do have to pay an upfront excess ($650) before they will assess my claim. Immediately after I put in my claim, I received an email with a co...Read more

I have been with Bingle for 4 years and this is my very first time lodging a claim with them. Bingle has the worst customer service ever from my experience, there’s no contact number at all until you lodge a claim online. They don’t help you to resolve the matter in my best interest. They will only tell you to pay the excess and what ever the result is I can only take it or leave it and not go through with the claim. They will not listen to your issues or want to explain to you if you have any further questions. All they want is you to make a c...Read more

I chose Bingle as my insurance company due to the low costs, however you receive what you pay for. I made a claim with Bingle mid February where I had to pay an excess fee of over $700 and had to be the one to call up Bingle to receive an update on the claim as I would not be updated any other way. Each time I called up, the employers were lovely however they proceeded to inform us that our excess fee would be refunded within a week when we provided them with the details of the liable party, however each time we provided them with the details t...Read more

I went with Bingle mainly on price but was unsure how they would go in the event i needed to make a claim.
Well i hit a kangaroo a few weeks back and went through the online claims process. They sent me an email shortly afterwards, with thank God a phone number so I could talk to somebody. I had luckily ticked the keep mobile option and the customer service person was excellent in organising a hire car - I got a similar sized car - Toyota Avalon. The repairs took about 4 weeks - there a lot of people hitting kangaroos around here i guess but wi...Read more

I've only been with Bingle (they offered the most competitive deal ) for a short time and have had to make 1st claim due to recent Hail damage . The process though the App was fast and easy with status of claim process very clear to understand. I agree Contact Number is not easy to find but i found it and added to my phone contact list.Ive never had an issue getting someone on first attempt. Its been 1 month since the claim and just waiting for repairers approval hence 4 stars for now with followup review once work is done. I've spoken to...Read more

Policy easy to set up and reasonably good value, but as for customer service… NO STARS!! If you managed to find a contact number or an email address, it will be a miracle (they hide them). Once you get an actual person, they are helpful, but only know about their area. So don't need help elsewhere and, whatever you do, don't ask for help with anything on the website (which, by the way, is where they forward you to do everything)… they have no technical support whatsoever. Even when they say you can just go online and do something (and that some...Read more