Each month Australian Warranty Network is running a random draw to win a $500 Fuel Card. This is open to all reviews regardless of if they have had a positive or negative experience. It is possible that one of the reviewers below has received this incentive.
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Mechanical Breakdown, Comprehensive Motor Vehicle, Third Party Fire and Theft- Mechanical Breakdown Insurance
- Verified customer
Real feedback!
I purchased a AWN warranty for my car. It was never actually used however a quotation was made and the repairer actually made a fraudulent claim stating that he HAD repaired the car but did NOT.
I asked for a discount for two new polices and they have said no and failed to update me on the refund of the unused policy. I also brought this alleged fraud to their attention and have saved AWN thousands of dollars.
1 comment
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The reviewer stated that an incentive was offered for this review
- Mechanical Breakdown Insurance
- Verified customer
Air conditioning problem fixed fast and easy
Rang AWN to find out what to do about an air conditioner problem. The contact person was most helpful, referring me to their preferred repairer. Quote sent and approved in a flash. Booked in for repairs which have now been completed. Fantastic.
1 comment
AWNAustralian Warranty Network
Hi Terry,
We are very happy we could be of assistance in getting your motor vehicle repaired and back on the road.... Read more
Thank you for taking the time to write a review. Kind Regards, AWN Customer Support
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The reviewer stated that an incentive was offered for this review
Sajith M.Greater Melbourne (Inner), VIC
- Mechanical Breakdown Insurance
- Verified customer
This is perfect if you bought a vehicle and have doubts!
Claim was easier to lodge than I thought! AWN claims support ware helpful, they gave me the repairers close by and was quite convenient. One drawback was I wasn't been able to choose my own repairer!
1 comment
AWNAustralian Warranty Network
Hi Sajith,
Thank you for your feedback.... Read more
We are very happy we could work with you to achieve a great outcome and promptly approve your claim of $2095.50 to repair your motor vehicles gear-box. Kind Regards, AWN Customer SupportSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
- Verified customer
Amazing experience with exceptional customer service
Customer service was very helpful without a doubt, prompt response via email and on the phone. Assisted every step of the way which made me feel at ease. Great service, thank you!
1 comment
AWNAustralian Warranty Network
Hi Huong,
Thank you for your feedback.... Read more
We are very happy we could work with you to achieve a great outcome and promptly approve your claim of $889.20 to repair your motor vehicles air-conditioning system. Kind Regards, AWN Customer SupportSimilar opinion? Write a review on ieatwords.com.au!
Delia KronkSouth East Queensland, QLD
- Mechanical Breakdown Insurance
- Verified customer
Outstanding warranty coverage
When Purchasing a secondhand car we were offered AWN warranty Insurance, and did not think for the 3 years coverage was very expensive, so we agreed and took it up. . We have lodged a couple of claims and have been extremely happy with the timing involved with servicing our car problem. So happy we have taken on another 5years of coverage with AWN.
1 comment
AWNAustralian Warranty Network
Hi Delia,
Thank you for taking the time to share your claim experiences, our team members appreciate your feedback. We are very happy we could assist to you again and approve your latest claim.... Read more
Approved Claim: Jan 2020, Authorised $1992.00 for fuel system repairs. Approved Claim: Jan 2020, Authorised $1001.45 for fuel system repairs. Approved Claim: Nov 2018, Authorised $1372.00 for air-conditioning repairs. Kind Regards, AWN Customer SupportSimilar opinion? Write a review on ieatwords.com.au!
Dylan ThurgoodSouth East Queensland, QLD
- 2 reviews
- Mechanical Breakdown Insurance
- Verified customer
Great Value & Definitely worth it!
We brought our car and the dealer had the AWN 12mth Warranty included with the price, already set up for us. So glad it came with it because not even a week later the check engine light came on and it was a O2 sensor that needing replacing. Took it straight to the AWN preferred repairer (recommended by the car dealer) and they dealt with the whole process for me I did nothing but sign for it! The claim got approved within like an hour and they could go ahead with the repairs the next day!
Great value and worth it for sure! AAA+
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The reviewer stated that an incentive was offered for this review
Lee CMetropolitan Adelaide, SA
- Mechanical Breakdown Insurance
- Verified customer
Claiming was a breeze
Had an air conditioning failure right between Xmas and New Year and with a driving holiday coming up was very worried but our AWN warranty covered the cost of the issue and we had it resolved in 48 hrs!
1 comment
AWNAustralian Warranty Network
Hi Lee,
Thank you for sharing your claims experiences, we appreciate your feedback.
Kind Regards,
AWN Customer Support
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- Mechanical Breakdown Insurance
- Verified customer
Great customer service. Very easy to make a claim.
I bought a car with a dealer 2 months ago and AWN insurance came with it. A couple of thousand kilometers into driving the car it had a gearbox issue. I called AWN and they were extremely helpful - they provided me with the closest option for the particular issue in question, they were transparent with what was and wasn't covered, and they were timely in paying out the claim to the mechanic so that I could get my car back quickly.
I had $1,000 approved for a gearbox issue. The issue was more than $1,000 however this was the maximum I could claim on my policy. It certainly helped!
All-in-all the process was very easy and they were all extremely helpful.
1 comment
AWNAustralian Warranty Network
Hi Sam,
Thank you for sharing your claims experiences, our team members appreciate your valued feedback.... Read more
Kind Regards, AWN Customer SupportSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
david d
- 2 reviews
- Mechanical Breakdown Insurance
- Verified customer
Perfect service at a busy time of year
The policy was a blessing after my air conditioning failed, just as the bushfires and temperatures were heating up.
AWN responded to my email, called me and took the details and within a few days i was again in the air conditioned comfort.
Thanks for the very fast turn around and very easy claim process, thanks
1 comment
AWNAustralian Warranty Network
Hi David,
Thank you for taking the time to share your claim experiences, our team members appreciate your feedback. We are very happy we could assist to you again and approve your latest claim.... Read more
Approved Claim: Jan 2020, Authorised $1122.00 for air-conditioning repairs. Approved Claim: Apr 2018, Authorised $1650.65 for fuel oil pump repairs. Approved Claim: July 2017, Authorised $2000.00 for engine repairs. Kind Regards, AWN Customer SupportSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
- Mechanical Breakdown Insurance
- Verified customer
Best response time ever !!
I think buy this policy is a great investment, I submitted a claim within 24 hours got the approval. I’m using the company for last couple of years. I highly recommend
1 comment
AWNAustralian Warranty Network
Hi Rauf,
Thank you for your feedback.... Read more
We are very happy we could work with you to achieve a great outcome and promptly approve your claim of $1610.00 to repair your motor vehicles ABS braking system. Kind Regards, AWN Customer SupportSimilar opinion? Write a review on ieatwords.com.au!
- Mechanical Breakdown Insurance
- Verified customer
*Perfect* fast and very professional
Where do i start... top class service... Fantasic quick service claiming was a breeze. Been with company a week and they where so helpful my claim covered me for $2000 highly recommend. Thankyou
1 comment
AWNAustralian Warranty Network
Hi Shanny,
Thank you for sharing your claims experiences, our team members appreciate your feedback.... Read more
Kind Regards, AWN Customer SupportSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Bong D.Central Desert, NT
- Comprehensive Motor Vehicle Insurance
- Verified customer
Great value for money
I would highly recommend this AWN insurance for mechanical insurance. I got my Tarago fixed with no hassle from AWN, costs covered 3200$. Awesome choice. I still have 2 years cover!! I paid only nearly 800$ for 3 years insurance. No hesitance to extend it if I could.
1 comment
AWNAustralian Warranty Network
Hi Bong,
Thank you for your feedback, we are very happy to see we had your claim promptly approved and motor vehicle successfully repaired.... Read more
We appreciate you sharing your claims experience. Kind Regards, AWN Customer SupportSimilar opinion? Write a review on ieatwords.com.au!
SURYA widjayaSydney, NSW
- Comprehensive Motor Vehicle Insurance
- Verified customer
Awesome experience
The policy is a great value. The level of service so awesome. This is the first time using this insurance company. So satisfy with everything that this company provides. Very recommedable to use this company.
1 comment
AWNAustralian Warranty Network
Hi Surya,
Thank you for taking the time to post a review, we appreciate your positive feedback regarding your experience claiming $3805.34 for hail damage via your (Car Rental Insurance) AWN Excess Reimbursement Policy.... Read more
All the best, AWN Customer SupportSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
- Mechanical Breakdown Insurance
- Verified customer
AWN INSURANCE is a BRILLIANT company
I am so glad I took out warranty insurance with AWN Insurance 11 months ago as it has turned out to be great value for money.
What was initially a negative situation with our car breaking down, quickly became a positive outcome when my claim was assessed & approved within 3 hours of making the initial contact.
The customer service agent from the claims department was amazing to deal with, from start to finish - very professional and personable, as well as informative and swift to action.
This is my first experience with AWN Insurance & I will definitely continue to use them & refer them to colleagues, family and friends.
1 comment
AWNAustralian Warranty Network
Hi Karen,
Thank you for your feedback, we are very happy you found value in our product and services. Thank you for sharing your claims experiences, our team members appreciate your feedback and your recommendation to family and friends.... Read more
Kind Regards, AWN Customer SupportSimilar opinion? Write a review on ieatwords.com.au!
L LimGreater Melbourne (Inner), VIC
- Verified customer
Great! Very good customer service and prompt reimbursement!
Customer service folks were great at resolving issue and prompt in advice and reimbursements. They were very clear an helpful in answering the questions I had. Great experience with them.
1 comment
AWNAustralian Warranty Network
Hi L Lim,
Thank you for sharing your claims experiences, we appreciate your feedback. We are very happy we could assist you and authorise your second claim.
Kind Regards,
AWN Customer Support
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WingSouth East Queensland, QLD
- Mechanical Breakdown Insurance
- Verified customer
Quick response and patient staff
A staff called me in two hours after I emailed my claim to them, very quick response.
English is not my first language, I was worried about phone call before I sent the email since I had thought talking about claims and procedures would be very difficult for me to understand. While the truth was that the staff was very patient and explained my questions very clearly. I appreciate it.
1 comment
AWNAustralian Warranty Network
Hi Wing,
Thank you for your feedback, we are very happy to see we had your claim promptly approved and motor vehicle successfully repaired.... Read more
We appreciate you sharing your claims experience. Kind Regards, AWN Customer SupportSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Brian MSouth East Queensland, QLD
- 3 reviews
- Mechanical Breakdown Insurance
- Verified customer
Having an AWN warranty for very valuable for me
This is my second review for AWN as I've made more than one claim. I had a policy that extended the Hyundai new car policy. My AWN policy was for 3 years. I made several claims during that time. AWN was very prompt each time and they approved all of my claims without delay. This saved me thousands in repairs. The warranty was certainly great value for me.
1 comment
AWNAustralian Warranty Network
Hi Brian,
Thank you for taking the time to share your claim experiences, our team members appreciate your feedback. We are very happy we could assist to you again and approve your latest claim. ... Read more
Approved Claim: Jan 2020, Authorised $675.00 for air-conditioning repairs. Approved Claim: Jan 2022, Authorised $423.35 for fuel system repairs. Approved Claim: Dec 2018, Authorised $890.31 for electrical repairs. Approved Claim: Feb 2018, Authorised $594.090 for electrical repairs. Kind Regards, AWN Customer SupportSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
- Mechanical Breakdown Insurance
- Verified customer
Excellent service!!
We moved to Australia from NZ about six weeks ago, bought a vehicle from a dealer and for the first time bought road side assistance. Last Friday afternoon we pulled over for a phone call, turned the vehicle off and when we wanted to go again, the key didn't want to turn. RACQ came out on the Saturday morning and decided the best option was to tow it to Rockhampton VW. Monday morning came and my first call came from a lovely lady from VW Rockhampton. She explained the issue and I soon got a call from another friendly lady, this time from AWN. A...Read more
s I was unable to answer all the questions and provide all the necessary warranty numbers etc, the ladies from VW, AWN and the dealer I bought it from (Pickles in Brisbane) sorted it all out!!! I got a call the next day with awesome news!!!! My vehicle was fixed and I could pick it up any time...NO CHARGE!!! The cost to repair was about $750! Thank you all. You are amazing!1 comment
AWNAustralian Warranty Network
Hi Maritz,
Thank you for your feedback, we are very happy you found value in our product and services. Thank you for sharing your claims experiences, our team members appreciate your feedback.... Read more
Kind Regards, AWN Customer SupportSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
- Mechanical Breakdown Insurance
- Verified customer
Great service
I believe the my policy was of good value and it was easy to set up.
I found the claim been resolved within a week in my last 2 year of experience within AWN.
1 comment
AWNAustralian Warranty Network
Hi Amrit,
Thank you for taking the time to share your claim experiences, our team members appreciate your feedback. We are very happy we could assist to you again and approve your latest claim.... Read more
Approved Claim: Jan 2020, Authorised $935.00 for air-conditioning repairs. Approved Claim: May 2022, Authorised $929.50 for radiator repairs. Approved Claim: March 2018, Authorised $1397.00 for differential claim. Kind Regards, AWN Customer SupportSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Melissa E.South East Queensland, QLD
- Mechanical Breakdown Insurance
- Verified customer
Good service.
Had an issue with my ECU computer. Followed all instructions, sent to their preferred mechanic, who has then sent it on to an auto electrician (was not one of there preferred auto electricians. However thought the mechanic being there preferred repairer would’ve sent it on to a preferred auto electrician) job was quoted for a NEW replacement. However AWN was not happy with quote. Needed to send to another auto electrician, for another quote. First quote ends up being cheaper then second however AWN only wants to replace with 2nd hand part.had ...Read more
to pay $440 initial bill for diagnosis. Which AWN have not paid, when it should be as the work is covered under my warranty (currently requesting reimbursement) *UPDATE have received confirmation I will be reimbursed for invoice paid. Other than the time it took to get it repaired (christmas period had a major factor in this) AWN offered a great service. Recommend.3 comments
AWNAustralian Warranty Network
Hi Melissa,
There seems to be some misunderstanding; reviewing your recent claim, it shows on our system we approved $1232.50 on the 17/1/2020 to replace your vehicles ECU (we paid the approved repai... Read more
rer direct) and after receiving an invoice from yourself on the 20/1/2020 for diagnostics we approved an additional $442.59 on the same day 20/1/2020, these funds will be reimbursed to yourself within 7-10 working days.Hi AWN
thanks for this confirmation. ... Read more
Can it be sent to me via email please as I have not received anything. Many thanks.AWNAustralian Warranty Network
Hi Melissa,
Not a problem, someone from our customer service team will send you a conformation email.
All the best,
AWN Customer Support
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Questions & Answers
Janice Hamiltonasked
Hi,
I would like to purchase a X6 BMW, years, 2009 to 2013. I have been advised to look at vehicle warranties which I have done only to find that there is a sealing on the amount they are prepared to pay for a repair. If for example a gearbox on a X6 BMW was to fail $3000 will not be a sufficient amount of money to cover the repair.
Can you help me please with alternatives available
1 answer
AWNAustralian Warranty Network
Hi Janice,
AWN has a wide variety of breakdown insurance products available to suit your coverage requirements and budget. The product that offers the highest level of coverage is our Extension Mechanical Breakdown Insurance (claim up to the market value of the vehicle); you can review this product and others by going to our website: www.awninsurance.com.au
AWN’s breakdown insurance products are only available to be purchased through our 3000 selected licensed and authorised agents; motor dealerships, caravan dealerships, motorbike dealerships, finance brokers etc. throughout Australia.
Prior to purchasing a breakdown insurance product please insure you read and understand the Product Disclosure Statement. A (PDS) contains all the information you require to make an informed decision whether the product you are considering is the right product for you.
Kind Regards,
AWN Customer Support
Faizan K.asked
Hi People,
I just bought BMW 3 series from pickle and they are trying to sell me 5 years extended warranty. The one very rigid term of warranty is that " Car should be serviced each after 6 months or 10k kms which ever comes first. My question is if I don`t do too many Kms in six months and service is not even due then do I still have to go to Dealer and get the service done for no reason. Is it worth it to have a warranty cover if you have to maintain unnecessary record of service in order to keep your warranty and do not want it to be voided.
Please help me to find out whether I should go with warranty or leave it because keeping the warranty up to date cost you as well.
1 answer
AWNAustralian Warranty Network
Hi Faizan,
Thank you for the question.
We offer many products and services, these products will differ in coverage options, claim limits and terms and conditions. The service schedule listed in each product type is what is required to be completed to comply with that specific policy. We also list within the policy terms and conditions an additional allowance over and above the required service schedule, please see your policy type for more information. AWN also provides you the flexibility to have your vehicle services carried out at a licensed workshop of your choice, its only when you have a claim related problem we will direct you to an AWN approve repairer..
To help you make an informed decision, the best place to go to do some research on the cover options and review the terms and conditions is our website: go to, www.awninsurance.com.au. You will be able to download and review sample Mechanical Breakdown product documents (PDS).
Prior to purchasing a AWN mechanical breakdown product please ensure you read and understand the Product Disclosure Statement (PDS). A PDS contains all the information you require to make an informed decision whether the mechanical breakdown insurance you are considering is the right product for you.
If you would like further information on a specific product please call us on 07 38025577, one of our team members will be able to assist you.
Kind Regards,
AWN Customer Support
Kennasked
HI, I was just about to take out your breakdown warranty through pickles when I saw that he conditions included getting the Audi serviced every 10000 kms or 6 months, which is far more frequent than the recommended intervals (15,000 kms and 12 months). also required uploading the invoices for some reason to your WWW site. Can you confirm that the manufacturers recommended servicing is OK?
3 answers
Hi ken, i dont work for AWN but have had excelent service with them, personally i have no issues with a slightly higher service routine as it only extends the service life of your car and combined with the routine services by audi, its probably only 2 or 3 extra services over the life of the contract. Uploading the service documents only takes a few seconds and can be done from your phone, sorry i can only talk on a personal level, but i found it very handy when a break down actually happens.
Thanks for that David - very helpful to hear your first hand advice.
I was keen to find out the position of AWN as the requirement (a) exceeds the manufacturer recommended intervals and (b) would result in an extra 5 services each at $400-$800 from Audi. Hopefully AWN will reply and confirm the manufacturer servicing is acceptable
AWNAustralian Warranty Network
Hi Kenn,
Thank you for the question.
We offer many products and services, these products will differ in coverage options, claim limits and terms and conditions. The service schedule listed in each product type is what is required to be completed to comply with that specific policy. We also list within the policy terms and conditions an additional allowance over and above the required service schedule, please see your policy type for more information. AWN also provides you the flexibility to have your vehicle services carried out at a licensed workshop of your choice, its only when you have a claim related problem we will direct you to an AWN approve repairer..
To help you make an informed decision, the best place to go to do some research on the cover options and review the terms and conditions is our website: go to, www.awninsurance.com.au. You will be able to download and review sample Mechanical Breakdown product documents (PDS).
Prior to purchasing a AWN mechanical breakdown product please ensure you read and understand the Product Disclosure Statement (PDS). A PDS contains all the information you require to make an informed decision whether the mechanical breakdown insurance you are considering is the right product for you.
If you would like further information on a specific product please call us on 07 38025577, one of our team members will be able to assist you.
Kind Regards,
AWN Customer Support
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AWNAustralian Warranty Network
Hi JCG,
Unfortunately we cannot look into this matter as we cannot identify you as an AWN customer without additional information. Could you please message us your full name, policy number and best contact details.... Read more
We look forward to hearing from you. Kind Regards, AWN Support