Australian Warranty Network

I purchased a AWN warranty for my car. It was never actually used however a quotation was made and the repairer actually made a fraudulent claim stating that he HAD repaired the car but did NOT.
I asked for a discount for two new polices and they have said no and failed to update me on the refund of the unused policy. I also brought this alleged fraud to their attention and have saved AWN thousands of dollars.

Rang AWN to find out what to do about an air conditioner problem. The contact person was most helpful, referring me to their preferred repairer. Quote sent and approved in a flash. Booked in for repairs which have now been completed. Fantastic.

Claim was easier to lodge than I thought! AWN claims support ware helpful, they gave me the repairers close by and was quite convenient. One drawback was I wasn't been able to choose my own repairer!

Customer service was very helpful without a doubt, prompt response via email and on the phone. Assisted every step of the way which made me feel at ease. Great service, thank you!

When Purchasing a secondhand car we were offered AWN warranty Insurance, and did not think for the 3 years coverage was very expensive, so we agreed and took it up. . We have lodged a couple of claims and have been extremely happy with the timing involved with servicing our car problem. So happy we have taken on another 5years of coverage with AWN.

We brought our car and the dealer had the AWN 12mth Warranty included with the price, already set up for us. So glad it came with it because not even a week later the check engine light came on and it was a O2 sensor that needing replacing. Took it straight to the AWN preferred repairer (recommended by the car dealer) and they dealt with the whole process for me I did nothing but sign for it! The claim got approved within like an hour and they could go ahead with the repairs the next day!
Great value and worth it for sure! AAA+

Had an air conditioning failure right between Xmas and New Year and with a driving holiday coming up was very worried but our AWN warranty covered the cost of the issue and we had it resolved in 48 hrs!

I bought a car with a dealer 2 months ago and AWN insurance came with it. A couple of thousand kilometers into driving the car it had a gearbox issue. I called AWN and they were extremely helpful - they provided me with the closest option for the particular issue in question, they were transparent with what was and wasn't covered, and they were timely in paying out the claim to the mechanic so that I could get my car back quickly.

I had $1,000 approved for a gearbox issue. The issue was more than $1,000 however this was the maximum I could claim on my policy. It certainly helped!

All-in-all the process was very easy and they were all extremely helpful.

The policy was a blessing after my air conditioning failed, just as the bushfires and temperatures were heating up.
AWN responded to my email, called me and took the details and within a few days i was again in the air conditioned comfort.
Thanks for the very fast turn around and very easy claim process, thanks

I think buy this policy is a great investment, I submitted a claim within 24 hours got the approval. I’m using the company for last couple of years. I highly recommend

Where do i start... top class service... Fantasic quick service claiming was a breeze. Been with company a week and they where so helpful my claim covered me for $2000 highly recommend. Thankyou

I would highly recommend this AWN insurance for mechanical insurance. I got my Tarago fixed with no hassle from AWN, costs covered 3200$. Awesome choice. I still have 2 years cover!! I paid only nearly 800$ for 3 years insurance. No hesitance to extend it if I could.

The policy is a great value. The level of service so awesome. This is the first time using this insurance company. So satisfy with everything that this company provides. Very recommedable to use this company.

I am so glad I took out warranty insurance with AWN Insurance 11 months ago as it has turned out to be great value for money.

What was initially a negative situation with our car breaking down, quickly became a positive outcome when my claim was assessed & approved within 3 hours of making the initial contact.

The customer service agent from the claims department was amazing to deal with, from start to finish - very professional and personable, as well as informative and swift to action.

This is my first experience with AWN Insurance & I will definitely continue to use them & refer them to colleagues, family and friends.

Customer service folks were great at resolving issue and prompt in advice and reimbursements. They were very clear an helpful in answering the questions I had. Great experience with them.

A staff called me in two hours after I emailed my claim to them, very quick response.
English is not my first language, I was worried about phone call before I sent the email since I had thought talking about claims and procedures would be very difficult for me to understand. While the truth was that the staff was very patient and explained my questions very clearly. I appreciate it.

This is my second review for AWN as I've made more than one claim. I had a policy that extended the Hyundai new car policy. My AWN policy was for 3 years. I made several claims during that time. AWN was very prompt each time and they approved all of my claims without delay. This saved me thousands in repairs. The warranty was certainly great value for me.

I believe the my policy was of good value and it was easy to set up.
I found the claim been resolved within a week in my last 2 year of experience within AWN.