??!

Reviews

(429)
(98)
(27)
(12)
(50)
  • Value for Money
    4.6 (176)
  • Transparency
    4.6 (149)
  • Customer Service
    4.6 (181)


Real feedback!

published

I purchased a AWN warranty for my car. It was never actually used however a quotation was made and the repairer actually made a fraudulent claim stating that he HAD repaired the car but did NOT.
I asked for a discount for two new polices and they have said no and failed to update me on the refund of the unused policy. I also brought this alleged fraud to their attention and have saved AWN thousands of dollars.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time3+ months
Claim ApprovedYes
Car ModelVolkswagen CC
See all answers
1 comment
Australian Warranty Network
AWNAustralian Warranty Network

The reviewer stated that an incentive was offered for this review


Air conditioning problem fixed fast and easy

published

Rang AWN to find out what to do about an air conditioner problem. The contact person was most helpful, referring me to their preferred repairer. Quote sent and approved in a flash. Booked in for repairs which have now been completed. Fantastic.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateFebruary 2020
Claim ApprovedYes
Car ModelMercedes-Benz Sprinter
See all answers
1 comment
Australian Warranty Network
AWNAustralian Warranty Network

The reviewer stated that an incentive was offered for this review

Sajith M.

Sajith M.Greater Melbourne (Inner), VIC

This is perfect if you bought a vehicle and have doubts!

published

Claim was easier to lodge than I thought! AWN claims support ware helpful, they gave me the repairers close by and was quite convenient. One drawback was I wasn't been able to choose my own repairer!

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateJanuary 2020
Claim ApprovedYes
Car ModelMitsubishi Triton MN (2009-2014)
See all answers
1 comment
Australian Warranty Network
AWNAustralian Warranty Network

The reviewer stated that an incentive was offered for this review

  • Verified customer

Amazing experience with exceptional customer service

published

Customer service was very helpful without a doubt, prompt response via email and on the phone. Assisted every step of the way which made me feel at ease. Great service, thank you!

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateFebruary 2020
Claim ApprovedYes
Car ModelHyundai ix35
See all answers
1 comment
Australian Warranty Network
AWNAustralian Warranty Network

Delia Kronk

Delia KronkSouth East Queensland, QLD

Outstanding warranty coverage

published

When Purchasing a secondhand car we were offered AWN warranty Insurance, and did not think for the 3 years coverage was very expensive, so we agreed and took it up. . We have lodged a couple of claims and have been extremely happy with the timing involved with servicing our car problem. So happy we have taken on another 5years of coverage with AWN.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
Car ModelJeep Grand Cherokee
See all answers
1 comment
Australian Warranty Network
AWNAustralian Warranty Network

Dylan Thurgood

Dylan ThurgoodSouth East Queensland, QLD

  • 2 reviews

Great Value & Definitely worth it!

published

We brought our car and the dealer had the AWN 12mth Warranty included with the price, already set up for us. So glad it came with it because not even a week later the check engine light came on and it was a O2 sensor that needing replacing. Took it straight to the AWN preferred repairer (recommended by the car dealer) and they dealt with the whole process for me I did nothing but sign for it! The claim got approved within like an hour and they could go ahead with the repairs the next day!
Great value and worth it for sure! AAA+

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateJanuary 2020
Claim ApprovedYes
Car ModelHolden Commodore VE
See all answers

The reviewer stated that an incentive was offered for this review


Lee C

Lee CMetropolitan Adelaide, SA

Claiming was a breeze

published

Had an air conditioning failure right between Xmas and New Year and with a driving holiday coming up was very worried but our AWN warranty covered the cost of the issue and we had it resolved in 48 hrs!

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateJanuary 2020
Claim ApprovedYes
Car ModelMitsubishi Outlander ZJ Aspire
See all answers
1 comment
Australian Warranty Network
AWNAustralian Warranty Network

Hi Lee,
Thank you for sharing your claims experiences, we appreciate your feedback.
Kind Regards,
AWN Customer Support


Great customer service. Very easy to make a claim.

published

I bought a car with a dealer 2 months ago and AWN insurance came with it. A couple of thousand kilometers into driving the car it had a gearbox issue. I called AWN and they were extremely helpful - they provided me with the closest option for the particular issue in question, they were transparent with what was and wasn't covered, and they were timely in paying out the claim to the mechanic so that I could get my car back quickly.

I had $1,000 approved for a gearbox issue. The issue was more than $1,000 however this was the maximum I could claim on my policy. It certainly helped!

All-in-all the process was very easy and they were all extremely helpful.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateJanuary 2020
Claim ApprovedYes
Car ModelSubaru Forester S3
See all answers
1 comment
Australian Warranty Network
AWNAustralian Warranty Network

The reviewer stated that an incentive was offered for this review

david d

david d

  • 2 reviews

Perfect service at a busy time of year

published

The policy was a blessing after my air conditioning failed, just as the bushfires and temperatures were heating up.
AWN responded to my email, called me and took the details and within a few days i was again in the air conditioned comfort.
Thanks for the very fast turn around and very easy claim process, thanks

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
Car ModelHolden Caprice WM
See all answers
1 comment
Australian Warranty Network
AWNAustralian Warranty Network

The reviewer stated that an incentive was offered for this review

Best response time ever !!

published

I think buy this policy is a great investment, I submitted a claim within 24 hours got the approval. I’m using the company for last couple of years. I highly recommend

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateJanuary 2020
Claim ApprovedYes
See all answers
1 comment
Australian Warranty Network
AWNAustralian Warranty Network

*Perfect* fast and very professional

published

Where do i start... top class service... Fantasic quick service claiming was a breeze. Been with company a week and they where so helpful my claim covered me for $2000 highly recommend. Thankyou

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateJanuary 2020
Claim ApprovedYes
Car ModelMazda cx9
See all answers
1 comment
Australian Warranty Network
AWNAustralian Warranty Network

The reviewer stated that an incentive was offered for this review


Bong D.

Bong D.Central Desert, NT

Great value for money

published

I would highly recommend this AWN insurance for mechanical insurance. I got my Tarago fixed with no hassle from AWN, costs covered 3200$. Awesome choice. I still have 2 years cover!! I paid only nearly 800$ for 3 years insurance. No hesitance to extend it if I could.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
Car ModelToyota Tarago
See all answers
1 comment
Australian Warranty Network
AWNAustralian Warranty Network

SURYA widjaya

SURYA widjayaSydney, NSW

Awesome experience

published

The policy is a great value. The level of service so awesome. This is the first time using this insurance company. So satisfy with everything that this company provides. Very recommedable to use this company.

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time2-4 weeks
Claim DateDecember 2019
Claim ApprovedYes
1 comment
Australian Warranty Network
AWNAustralian Warranty Network

The reviewer stated that an incentive was offered for this review


AWN INSURANCE is a BRILLIANT company

published

I am so glad I took out warranty insurance with AWN Insurance 11 months ago as it has turned out to be great value for money.

What was initially a negative situation with our car breaking down, quickly became a positive outcome when my claim was assessed & approved within 3 hours of making the initial contact.

The customer service agent from the claims department was amazing to deal with, from start to finish - very professional and personable, as well as informative and swift to action.

This is my first experience with AWN Insurance & I will definitely continue to use them & refer them to colleagues, family and friends.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateJanuary 2020
Claim ApprovedYes
Car ModelLexus ES
See all answers
1 comment
Australian Warranty Network
AWNAustralian Warranty Network
L Lim

L LimGreater Melbourne (Inner), VIC

  • Verified customer

Great! Very good customer service and prompt reimbursement!

published

Customer service folks were great at resolving issue and prompt in advice and reimbursements. They were very clear an helpful in answering the questions I had. Great experience with them.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claim Resolution Time<1 week
Claim DateJanuary 2020
Claim ApprovedYes
Car ModelKluger 2008
See all answers
1 comment
Australian Warranty Network
AWNAustralian Warranty Network

Hi L Lim,
Thank you for sharing your claims experiences, we appreciate your feedback. We are very happy we could assist you and authorise your second claim.
Kind Regards,
AWN Customer Support

Wing

WingSouth East Queensland, QLD

Quick response and patient staff

published

A staff called me in two hours after I emailed my claim to them, very quick response.
English is not my first language, I was worried about phone call before I sent the email since I had thought talking about claims and procedures would be very difficult for me to understand. While the truth was that the staff was very patient and explained my questions very clearly. I appreciate it.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateJanuary 2020
Claim ApprovedYes
See all answers
1 comment
Australian Warranty Network
AWNAustralian Warranty Network

The reviewer stated that an incentive was offered for this review


Brian M

Brian MSouth East Queensland, QLD

  • 3 reviews

Having an AWN warranty for very valuable for me

published

This is my second review for AWN as I've made more than one claim. I had a policy that extended the Hyundai new car policy. My AWN policy was for 3 years. I made several claims during that time. AWN was very prompt each time and they approved all of my claims without delay. This saved me thousands in repairs. The warranty was certainly great value for me.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateDecember 2019
Claim ApprovedYes
Car ModelHyundai Santa Fe
See all answers
1 comment
Australian Warranty Network
AWNAustralian Warranty Network

The reviewer stated that an incentive was offered for this review


Excellent service!!

published
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelVolkswagen Amarok 2H (2011-Present)
See all answers
1 comment
Australian Warranty Network
AWNAustralian Warranty Network

The reviewer stated that an incentive was offered for this review


Great service

published

I believe the my policy was of good value and it was easy to set up.
I found the claim been resolved within a week in my last 2 year of experience within AWN.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelBMW 3 Series E90
See all answers
1 comment
Australian Warranty Network
AWNAustralian Warranty Network

The reviewer stated that an incentive was offered for this review


Melissa E.

Melissa E.South East Queensland, QLD

Good service.

published
Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 months
Claim DateDecember 2019
Claim ApprovedYes
Car ModelFord Ranger PX.II (2015-Present)
See all answers
3 comments
Australian Warranty Network
AWNAustralian Warranty Network
Melissa E.
Melissa E.
Australian Warranty Network
AWNAustralian Warranty Network

Hi Melissa,
Not a problem, someone from our customer service team will send you a conformation email.
All the best,
AWN Customer Support


Page 1 of 31

Questions & Answers

Janice Hamilton

Janice Hamiltonasked

Hi,
I would like to purchase a X6 BMW, years, 2009 to 2013. I have been advised to look at vehicle warranties which I have done only to find that there is a sealing on the amount they are prepared to pay for a repair. If for example a gearbox on a X6 BMW was to fail $3000 will not be a sufficient amount of money to cover the repair.
Can you help me please with alternatives available

1 answer
Australian Warranty Network
AWNAustralian Warranty Network

Hi Janice,

AWN has a wide variety of breakdown insurance products available to suit your coverage requirements and budget. The product that offers the highest level of coverage is our Extension Mechanical Breakdown Insurance (claim up to the market value of the vehicle); you can review this product and others by going to our website: www.awninsurance.com.au

AWN’s breakdown insurance products are only available to be purchased through our 3000 selected licensed and authorised agents; motor dealerships, caravan dealerships, motorbike dealerships, finance brokers etc. throughout Australia.

Prior to purchasing a breakdown insurance product please insure you read and understand the Product Disclosure Statement. A (PDS) contains all the information you require to make an informed decision whether the product you are considering is the right product for you.

Kind Regards,
AWN Customer Support


Faizan K.

Faizan K.asked

Hi People,
I just bought BMW 3 series from pickle and they are trying to sell me 5 years extended warranty. The one very rigid term of warranty is that " Car should be serviced each after 6 months or 10k kms which ever comes first. My question is if I don`t do too many Kms in six months and service is not even due then do I still have to go to Dealer and get the service done for no reason. Is it worth it to have a warranty cover if you have to maintain unnecessary record of service in order to keep your warranty and do not want it to be voided.

Please help me to find out whether I should go with warranty or leave it because keeping the warranty up to date cost you as well.

1 answer
Australian Warranty Network
AWNAustralian Warranty Network

Hi Faizan,
Thank you for the question.
We offer many products and services, these products will differ in coverage options, claim limits and terms and conditions. The service schedule listed in each product type is what is required to be completed to comply with that specific policy. We also list within the policy terms and conditions an additional allowance over and above the required service schedule, please see your policy type for more information. AWN also provides you the flexibility to have your vehicle services carried out at a licensed workshop of your choice, its only when you have a claim related problem we will direct you to an AWN approve repairer..

To help you make an informed decision, the best place to go to do some research on the cover options and review the terms and conditions is our website: go to, www.awninsurance.com.au. You will be able to download and review sample Mechanical Breakdown product documents (PDS).

Prior to purchasing a AWN mechanical breakdown product please ensure you read and understand the Product Disclosure Statement (PDS). A PDS contains all the information you require to make an informed decision whether the mechanical breakdown insurance you are considering is the right product for you.

If you would like further information on a specific product please call us on 07 38025577, one of our team members will be able to assist you.

Kind Regards,
AWN Customer Support


Kenn

Kennasked

HI, I was just about to take out your breakdown warranty through pickles when I saw that he conditions included getting the Audi serviced every 10000 kms or 6 months, which is far more frequent than the recommended intervals (15,000 kms and 12 months). also required uploading the invoices for some reason to your WWW site. Can you confirm that the manufacturers recommended servicing is OK?

3 answers
david d
david d

Hi ken, i dont work for AWN but have had excelent service with them, personally i have no issues with a slightly higher service routine as it only extends the service life of your car and combined with the routine services by audi, its probably only 2 or 3 extra services over the life of the contract. Uploading the service documents only takes a few seconds and can be done from your phone, sorry i can only talk on a personal level, but i found it very handy when a break down actually happens.

Kenn
Kenn

Thanks for that David - very helpful to hear your first hand advice.
I was keen to find out the position of AWN as the requirement (a) exceeds the manufacturer recommended intervals and (b) would result in an extra 5 services each at $400-$800 from Audi. Hopefully AWN will reply and confirm the manufacturer servicing is acceptable

Australian Warranty Network
AWNAustralian Warranty Network

Hi Kenn,
Thank you for the question.
We offer many products and services, these products will differ in coverage options, claim limits and terms and conditions. The service schedule listed in each product type is what is required to be completed to comply with that specific policy. We also list within the policy terms and conditions an additional allowance over and above the required service schedule, please see your policy type for more information. AWN also provides you the flexibility to have your vehicle services carried out at a licensed workshop of your choice, its only when you have a claim related problem we will direct you to an AWN approve repairer..

To help you make an informed decision, the best place to go to do some research on the cover options and review the terms and conditions is our website: go to, www.awninsurance.com.au. You will be able to download and review sample Mechanical Breakdown product documents (PDS).

Prior to purchasing a AWN mechanical breakdown product please ensure you read and understand the Product Disclosure Statement (PDS). A PDS contains all the information you require to make an informed decision whether the mechanical breakdown insurance you are considering is the right product for you.

If you would like further information on a specific product please call us on 07 38025577, one of our team members will be able to assist you.

Kind Regards,
AWN Customer Support


Get an answer from our members and Australian Warranty Network representatives

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.