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Reviewer Photos & Videos
Great Service and Product.
Great value for comprehensive cover, best service in the insurance Industry. Did not have to wait to get through and to speak to someone and my requests were met. Love Youi
Appreciation for the help from the Sunshine Coast Call centre
Special thanks to Reece for his patience and thorough explanation. Despite the final quote is still lower than the other company, considered Reece's effort and service I decided to stay with Youi.
Does not honour quote price with increases once finalised.
Youi agent sold me a car insurance policy with Covid 19 cash back. The agent told me several times that is the price and I confirmed it. Once finalised to my shock my quote was $400 more. I contacted Youi and got passed to three different people with a promise of a call back in the next hour. 2-3 days later I needed to cancel my policy as I continued to call back and had no one want to talk to me. This is absolutely shocking service as I am yet to hear anything from my policy 1 week later. Seems like a ploy to get customers and make them 'stuck' with a well inflated quote.
When you have to claim...
I had to claim on my car insurance for the very first time in years and was impressed.
The whole claim was handled with expedience from the moment I reported the accident with them. At all times was I kept informed by either sms, email or phone
and honestly can say that for me this experience with Youi Car Insurance
has been a positive one with a great outcome....
Not just saving money, but the service was fantastic as well
The customer service rep Clinton helped save me over $400 by helping me to switch over to Youi!
The value for money was great but the service is what got me to switch
All I needed at a fabulous price.
I have been with Youi for 5 years now and don't look like changing.They're quick on the phone and a pleasure to talk to.When I did have a claim even though it was my fault they made me feel comfortable.Thanks Youi.
BRILLIANT what a fantastic company and customer service
I simply love their attitude and highly recommend them to anyone in the market for any type of insurance
pleasure to deal with all all levls
Great staff. They listen to your particular situation and provide a solution that works well. Set up two motor vehicle policies without fuss perfectly tailored to my needs
Saved a lot of money as well. That is a great result. Thanks Youi.
That girl Bree needs a pay rise she was Brilliant.10 out of 10 Thanks Phil. Policy was great value. only been with youi for 12 months. I will be back next year.
The reviewer stated that an incentive was offered for this review
- Comprehensive Car Insurance
- Verified customer
Corona Virus Profiteering
11% increase, in the middle of the Corona Virus Lock Down, a day before Easter!
Everyone is staying at home, traffic and car accidents at an 1980's level, but YOUI INCREASES ITS PREMIUMS.
We are in the midst of a WORLD RECESSION greater then anything we have ever experienced but YOUI INCREASES ITS PREMIUMS.
Billions of people unemployed, Million of businesses shut down, people are hurting but YOUI INCREASES ITS PREMIUMS.
Banks are dropping their interest rate and reducing charges, the Australian Government is supporting battlers as best it can, but YOUI INCREASES ITS PREMIUMS.
Changed ins co because I couldn't contact existing insurer. Found premiums high considering our age and present times. Had to raise excesses to get reduced premium. Our usage is low normally but didn't have any effect on premium. Could do better. reward offered was only on condition of taking up further ins.
The reviewer stated that an incentive was offered for this review
High alert never insure your car with YOUI
We insured (Full Comprehensive cover) our car with Youi and my son hit a parked car over 2 months ago.
Both cars were write-off and I have been trying to get a replacement car from Youi without success but on the hand the owner of the other car involved in the accident told me that he got his replacement car within a week from NRMA car insurance (What a difference :-) ).
I'll insure my car definitely with NRMA in the future.
I got youi to do a compare apples with apples quote and yeah, come up with same price as other insurance company. Forgot to tell me they raised my access up by nearly 400 dollars without telling me on the phone. Very disappointing
Very good service
I was very happy with the cover I got from Youi. Most importantly was the service I received from customer service rep Mike J - companies need to realise how important good staff are, Mike made my insurance buying experience a breeze and is the sole reason I went with Youi. Thanks Mike
You were great again!
Jen Gillbanks was fantastic to deal with - thanks youi for ALWAYS providing me with exceptional service. I have been with YOUI for MANY years now and the consistent service is outstanding.
Thanks Jen, and good luck with kids whilst working from home - you are amazing!
Fantastic Service provided by Nicole
Nicole's service was fantastic. She provided all the relevant information and was very helpful in answering my questions. Having comprehensive insurance provided us with Road Side Assist which was important to us. I felt like the policy was good value.
Brilliant Youi once again
I just took out a new policy and am just so impressed. Youi are a 5 star company.
Easy, trustworthy, great value for great product. Youi are worth considering moving too trust me, I had a horror experience with the at fault driver lying and Youi stood by me the whole way.
Can’t live without it
I was very happy with the operator and the prices that was given to me. I was able to understand it easily and concise. I will recomend it to my friends
Straightforward easy to talk to & great value
No hard selling to the point & all area's covered
Saving over prior insurance which is very important with the way the world is at present
Pain Free Transaction!
Our policy was very accurately explained and all the available extras and their costs clearly discussed. All in all a good experience as well as a saving.Everything was sent and outlined as discussed accurately.
Questions & Answers
What percentage of Youi claim centre staff are based overseas? What companies still have their claims staff working here in Australia? I have had many bad experiences with robotic, unhelpful Manilla-based call centres.
How do I check my details on line
What is the basic comprehensive insurance cost for a 2015 Mazda3 Sedan? The kilometres travelled per twelve months is 6000kms.
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