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Reviews

4.1

6,426 reviews
5
(4,429)
4
(672)
3
(131)
2
(186)
1
(1,008)
  • Value for Money
    3.9 (465)
  • Customer Service
    4.2 (474)
  • Timeliness
    4.0 (223)
  • Job Satisfaction
    3.7 (106)
  • Transparency
    3.9 (363)
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Liss J

Liss JSouth East Queensland, QLD

  • 2 reviews

Great Service and Product.

published

Great value for comprehensive cover, best service in the insurance Industry. Did not have to wait to get through and to speak to someone and my requests were met. Love Youi

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelToyota Prado
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SP Wong

SP WongGreater Melbourne (Inner), VIC

Appreciation for the help from the Sunshine Coast Call centre

published

Special thanks to Reece for his patience and thorough explanation. Despite the final quote is still lower than the other company, considered Reece's effort and service I decided to stay with Youi.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelCamry Sportivo
See all answers
Daniel V

Daniel VVictoria

  • 2 reviews

Does not honour quote price with increases once finalised.

published

Youi agent sold me a car insurance policy with Covid 19 cash back. The agent told me several times that is the price and I confirmed it. Once finalised to my shock my quote was $400 more. I contacted Youi and got passed to three different people with a promise of a call back in the next hour. 2-3 days later I needed to cancel my policy as I continued to call back and had no one want to talk to me. This is absolutely shocking service as I am yet to hear anything from my policy 1 week later. Seems like a ploy to get customers and make them 'stuck' with a well inflated quote.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
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When you have to claim...

published

I had to claim on my car insurance for the very first time in years and was impressed.
The whole claim was handled with expedience from the moment I reported the accident with them. At all times was I kept informed by either sms, email or phone
and honestly can say that for me this experience with Youi Car Insurance
has been a positive one with a great outcome....

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time2-4 weeks
Claim ApprovedYes
See all answers
Awhina

AwhinaSydney, NSW

Not just saving money, but the service was fantastic as well

published

The customer service rep Clinton helped save me over $400 by helping me to switch over to Youi!
The value for money was great but the service is what got me to switch

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
Bruce Hustwick

Bruce HustwickWide Bay-Burnett, QLD

  • 3 reviews

All I needed at a fabulous price.

published

I have been with Youi for 5 years now and don't look like changing.They're quick on the phone and a pleasure to talk to.When I did have a claim even though it was my fault they made me feel comfortable.Thanks Youi.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelMitsubishi Eclipse Cross YA LS
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Stuart K.

Stuart K.Far North Queensland, QLD

amazing

published

BRILLIANT what a fantastic company and customer service
I simply love their attitude and highly recommend them to anyone in the market for any type of insurance

pleasure to deal with all all levls

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
See all answers

Surprise Surprise!

published

Great staff. They listen to your particular situation and provide a solution that works well. Set up two motor vehicle policies without fuss perfectly tailored to my needs
Saved a lot of money as well. That is a great result. Thanks Youi.

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
phil

philWide Bay-Burnett, QLD

perfect

published

That girl Bree needs a pay rise she was Brilliant.10 out of 10 Thanks Phil. Policy was great value. only been with youi for 12 months. I will be back next year.

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo

The reviewer stated that an incentive was offered for this review

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Robert Z

Robert ZGreater Melbourne (Metropolitan), VIC

  • 28 reviews
  • 2 likes

Corona Virus Profiteering

published
Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
Hud

HudSouth East Queensland, QLD

premiums

published

Changed ins co because I couldn't contact existing insurer. Found premiums high considering our age and present times. Had to raise excesses to get reduced premium. Our usage is low normally but didn't have any effect on premium. Could do better. reward offered was only on condition of taking up further ins.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

High alert never insure your car with YOUI

published

We insured (Full Comprehensive cover) our car with Youi and my son hit a parked car over 2 months ago.
Both cars were write-off and I have been trying to get a replacement car from Youi without success but on the hand the owner of the other car involved in the accident told me that he got his replacement car within a week from NRMA car insurance (What a difference :-) ).
I'll insure my car definitely with NRMA in the future.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time3+ months
Claim DateFebruary 2020
Claim ApprovedNo
Car ModelHonda Civic
See all answers
Shane

ShaneSouth East Queensland, QLD

  • 3 reviews

Stiched up

published

I got youi to do a compare apples with apples quote and yeah, come up with same price as other insurance company. Forgot to tell me they raised my access up by nearly 400 dollars without telling me on the phone. Very disappointing

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelFord Ranger PX.II / PX.III
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PeteV

PeteVGreater Melbourne (Inner), VIC

Very good service

published

I was very happy with the cover I got from Youi. Most importantly was the service I received from customer service rep Mike J - companies need to realise how important good staff are, Mike made my insurance buying experience a breeze and is the sole reason I went with Youi. Thanks Mike

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
Kirstin Mitchell

Kirstin MitchellDarling Downs, QLD

You were great again!

published

Jen Gillbanks was fantastic to deal with - thanks youi for ALWAYS providing me with exceptional service. I have been with YOUI for MANY years now and the consistent service is outstanding.
Thanks Jen, and good luck with kids whilst working from home - you are amazing!

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
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Marie L

Marie LGippsland, VIC

  • 3 reviews

Fantastic Service provided by Nicole

published

Nicole's service was fantastic. She provided all the relevant information and was very helpful in answering my questions. Having comprehensive insurance provided us with Road Side Assist which was important to us. I felt like the policy was good value.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
Car ModelFord
See all answers
Ange

AngeAdelaide

  • 2 reviews

Brilliant Youi once again

published

I just took out a new policy and am just so impressed. Youi are a 5 star company.
Easy, trustworthy, great value for great product. Youi are worth considering moving too trust me, I had a horror experience with the at fault driver lying and Youi stood by me the whole way.

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo

Can’t live without it

published

I was very happy with the operator and the prices that was given to me. I was able to understand it easily and concise. I will recomend it to my friends

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
Car ModelFord Courier
See all answers

GREAT SERVICE

published

Straightforward easy to talk to & great value
No hard selling to the point & all area's covered
Saving over prior insurance which is very important with the way the world is at present

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelMitsubishi Triton MQ
See all answers
Philip Parkinson

Philip ParkinsonCentral West, NSW

  • 2 reviews

Pain Free Transaction!

published

Our policy was very accurately explained and all the available extras and their costs clearly discussed. All in all a good experience as well as a saving.Everything was sent and outlined as discussed accurately.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelMazda CX5
See all answers
Page 1 of 322

Questions & Answers

Greg P.

Greg P.asked

Comprehensive Car Insurance

What percentage of Youi claim centre staff are based overseas? What companies still have their claims staff working here in Australia? I have had many bad experiences with robotic, unhelpful Manilla-based call centres.

No answers
Lisa Y

Lisa Yasked

Car Insurance

How do I check my details on line

1 answer
Robert Z
Robert Z

Try this.
https://www.comparethemarket.com.au/car-insurance/journey/start

Stuart G

Stuart Gasked

Comprehensive Car Insurance

What is the basic comprehensive insurance cost for a 2015 Mazda3 Sedan? The kilometres travelled per twelve months is 6000kms.

1 answer
Robert Z
Robert Z

Try this.
https://www.comparethemarket.com.au/car-insurance/journey/start

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