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Reviews

(852)
(119)
(17)
(3)
(8)
  • Value for Money
    4.8 (744)
  • Transparency
    4.7 (688)
  • Customer Service
    4.8 (719)


Abraham

AbrahamSydney, NSW

Good work!

published

In today's economic climate I thought the value was very good. I've tested other insurance companies and found that their premiums out of ordinary, it seemed to me that they did not care one way or the other whether or not they would win a potential customer's business.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
1 comment
Abraham
Abraham

Keep up the good work!


Annie S.

Annie S.South East Queensland, QLD

Excellent policy price and agreed value was very reasonable

published

I looked at many, many policies from different companies and I feel this one was the best value for my needs.
It was easy to understand and navigate through what I wanted.
Loved that I could choose how many kilometres I drive as I don't do that many and it made the policy cheaper.
Very happy thank you!

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelFord Fiesta WZ ST
See all answers
Gregory

GregorySouth East Queensland, QLD

An excellent product satisfying my requirements and budget

published

My first (and definitely not last) policy with Seniors Insurance. Excellent value for money. Easy to navigate for on-line quote and registration. And first grade follow up by extremely helpful and polite staff.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelToyota Corolla Ascent Seca Hatchback
See all answers
David

DavidGreater Melbourne (Outer), VIC

  • 2 reviews

Very good service during emergency following my period in hospital

published
Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time2-4 weeks
Claim DateJanuary 2020
Claim ApprovedYes
Car ModelHonda Jazz GD
See all answers

Klaus P.

Klaus P.Perth, WA

I feel the policy ia good value

published

I had a verry friendly and helpfull sales person thank you . Looking forward for. Renew nex year now i am look soon for other offers like ex home and contens

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Auto rollover renewal in the policy being standard and not optional = overall 4 star rating

published

Australian Seniors were third down the list on the standard comprehensive policy cost for my vehicle.
Budget, Qantas, Australian Seniors, Woolworths and then AAMI were the cheapest to dearest ranking for my vehicle on the day.
"Drive less - Pay Less" policy option from Australian Seniors and Woolworths brought the cost down below all standard comprehensive policies which resulted in Australian Seniors winning the business.

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi James,
Thank you for taking the time to share your experience with us, we really appreciate it. I am delighted to hear that we can provide you with an affordable option that is suitable to your needs.
Kind regards,
Jessica


Sriskandarajah

SriskandarajahSydney, NSW

Good value excellent policy offer

published

Good value compared to the other insurance providers. Saved approximately $300 on comprehensive insurance. Exceptional customer service. I will recommend my friends and family members to avail your attractive offers on insurance.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelMercedes-Benz C-Class C200 A205 Cabriolet
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Judith

JudithNorth-West & West coast, TAS

  • 2 reviews

Great service

published

Easy to log a claim and quick to resolve the issue. I only changed last year and so pleased I did. Policy is very good value in comparison with prior insurer.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim DateNovember 2019
Claim ApprovedYes
Car ModelSubaru Impreza
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Judith,
Thank you for taking the time to share your feedback with us. It's lovely to hear you're happy with the value in your policy and that your claim experience was met with ease.
Kind regards,
Alisa

Joseph T.

Joseph T.Greater Melbourne (Metropolitan), VIC

This is the best offer I got!

published

This is the first time I joined the Australian Seniors Insurance scheme. I believe that I got the best value for a car insurance policy. Touched wood I don't intend to lodge any claims with your blessings.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelMitsubishi ASX XB
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Joseph,
Welcome to Australian Seniors! I am glad to hear you have found value in your policy and appreciate you taking the time to share your review with us.
Kind regards,
Alisa

Robert

RobertCanberra Central 2602, ACT

Disappointed

published

It was easy to set up! Help was good. But premium is $400 higher than current premium. Very disappointed as many seniors could not afford this. I hope other offers are much better. I’m not even going to enquire about household insurance.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive and Compulsory Third Party
Plan covers drivers under 25No
Claim MadeNo
Car ModelFord Everest UA II Trend 4WD 3.2L
See all answers
3 comments
Robert
Robert

My vehicle is a Ford Everest Titanium which may make the premium even higher

Australian Seniors
Customer RelationsAustralian Seniors
Robert
Robert

Thank you!


this good

published

policy was good value and easy to set up, new customer . I did a comparison and found seniors to be what I was looking for and the consultant was very helpful in setting up

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Craig

CraigPerth, WA

Just what I needed, easy and cheap

published

I just wanted third party insurance, it was easy to compleate the online forms . This is a great service for Australian Seniors. Hope they give me a bigger discount when I turn old age pension age !

Insurance TypeThird Party Property Damage
Plan covers drivers under 25No
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Craig,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to set up your policy online and that we can provide you with an affordable option.
Kind regards,
Jessica


John

JohnGreater Melbourne (Inner), VIC

  • 2 reviews

Thanks for your Pay As You Drive Policy

published

Being a new customer, the customer service was excellent and the Pay As You Drive policy is extremely suitable for my needs and of good value for us older people.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi John,
Thank you for your wonderful review. It is always a pleasure to hear of the great customer service that our customers are receiving and the value they are finding in our policies.
Kind regards,
Alisa


Sally

SallyGreater Melbourne (Metropolitan), VIC

It’s suitable,as I don’t drive as much . Friendly service. The setup was easy and the price competitive.

published

I am new with this company .I haven’t had a claim or roadside assistance jet. The premium is reasonable and offers full service. As I drive less now the offer suits my needs.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Robyn

RobynSouth East Queensland, QLD

Easy to understand

published

Policy was excellent value, customer service representative was very polite and helpful. It actually took half the time to complete the policy required information and result was half the price of my current soon to be ex policy. Thank you

Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
David

DavidSydney Surrounds, NSW

Far Price and great product

published

I found it very easy to use the Web site to get the quotation and then from there to compare to my current policy.
The value for money and Insurance coverage was great
and Web site easy to use and quick
Thank you

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car Model2001-2007 Hyundai Terracan
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Good product at a fair price..

published

I am more than happy with the policy and the price, and the person I spoke with was very competent and courteous.. A credit to your organisation.. Out of praise.. 30 words..

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Ross

RossHunter Region, NSW

Great product, top customer service

published

My policy was excellent value compared to many other insurers. Your customer service representative was very helpful and made sure everything was explained in accordance to the policy. To easy !

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelFord Focus LZ (Hatchback)
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Tyrone

TyroneGreater Melbourne (Metropolitan), VIC

An Insurance Company That Genuinely Addresses The Needs of Seniors.

published

Pay as You Drive is such an attractive option for Seniors like me who do not cover a huge mileage during the year, and in reflecting this, the cost of the premium so much more competitive than the premium my current Insurer was going to charge me. Customer Service was excellent, and I do hope this impressive start continues for the duration of time with Australian Seniors.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelVolkswagen Golf 7 (Hatchback)
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Christina

ChristinaSouth East Queensland, QLD

Amazing service

published

Excellent value compared to other quotes for the same product.
Service staff extremely helpful and phoned me back exactly when they said they would.
All information sent to me was clear and consider which takes out any element of misunderstanding.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelToyota Corolla
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

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Questions & Answers

yoshi

yoshiasked

is this for only senior?

2 answers
Tyrone
Tyrone

I am not sure. You will need to check with them.

Australian Seniors
Customer RelationsAustralian Seniors

Hi Yoshi,
To help us offer affordable, fair car insurance premiums for the majority of people, we do have age restrictions on our policies. Generally, we insure drivers up to 99 years of age. However, certain vehicles have higher age minimums. If you would like to speak with one of our team members, please reply to my private message with your name and contact details.
Kind regards,
Alisa


Robin

Robinasked

can i get a quote online?

2 answers
Gregory
Gregory

Seniors Car Insurance offers a "Quote on Line" service and their on line format is very easy to navigate.

Australian Seniors
Customer RelationsAustralian Seniors

Hi Robin,
Thank you for reaching out to us with your query. You can obtain a quote via our website: https://www.seniors.com.au/car-insurance. If you have any questions, please do not hesitate to contact us on 13 13 43.
Kind regards,
Jessica


Susan E.

Susan E.asked

I live on the Mornington Peninsula.......can you please list the panel shops that you refer to for repairs.

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Susan,
Thank you for reaching out to us with your query. I have sent you a private message to obtain further information to assist with your request.
Kind regards,
Jessica


Get an answer from our members and Australian Seniors representatives

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