reasonable deal
for limited use of vehicle these days was needed reasonable value garaged /parked for most of the time gives peace of mind in these times of change do not need any greater level of coverage and vehicle is getting older
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AriesqueenAU
- 3 reviews
Good but long.
To many p&p not a good Skype connection
Takes to long needs to be shortened the process is painful. Consultant was an overtalker. Spoke really fast not very personable bit to serious.
1 comment
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Ned
- 2 reviews
excellent
my policy is very good value and it was easy to set up the lady was very helpful and full of good . information for a old lady like me thankyou
2 comments
Thankyou
Customer RelationsAustralian Seniors
Hi Ned,
Thank you for leaving such a lovely review. I'm delighted to hear you have found value in your policy that was set up with ease and that our helpful team member has left you feeling fully inf... Read more
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Cazza10Greater Melbourne (Outer), VIC
- 3 reviews
- Third Party Property, Fire and Theft Car Insurance
- Verified customer
Good price for insurance.
Sales consultant was very helpful and explained all my options perfectly. Also applied for comprehensive insurance and answered all my queries as well.
Happy to give seniors insurance a try. Good reviews.
1 comment
Customer RelationsAustralian Seniors
Hi Cazza10,
It's wonderful to hear our helpful team member was able to assist you when choosing a policy by explaining your options and answering your queries. Thank you for taking the time to share y... Read more
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Excellent the
The 3 policy's were good to set up and they were unexplained to perfectly iam in the cooling off period at the moment but we feel that we will certainly being taking them.
1 comment
Customer RelationsAustralian Seniors
Hi Barry,
Thank you for taking the time to share your review, we really appreciate it. I'm glad to hear these policies were set up with ease and that the cover was explained well.
Kind regards,
Alisa
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At last! Something positive about getting older and wiser!
I found it very easy to set up and the lady on the phone was very helpful, understandable and knowledgeable. The product has met all of my current needs and I'll up date it when I can afford a new car.
1 comment
Customer RelationsAustralian Seniors
Hi Anmarii,
It's wonderful to hear that our helpful team member was able to provide the necessary information to assist in choosing cover suitable for your needs and that you're happy with the service... Read more
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SherryFar North Queensland, QLD
Nice an affordable
Yes good value
Took about 5 minutes
New customer
No road side assistance
I find this a very affordable insurance for me, I’m very glad to find this insurance
Thank u
1 comment
Customer RelationsAustralian Seniors
Hi Sherry,
Thank you for taking the time to share your experience with us. I am delighted to hear that we can provide you with affordable cover that is suitable to your needs and of the ease in which ... Read more
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The reviewer stated that an incentive was offered for this review
HazelGreater Melbourne (Outer), VIC
Exceptional value for money
I had used the same insurer for the fifteen years and had been happy. A friend encouraged me to shop around when renewing my car insurance. Australian Senior's price and coverage was not only better but also cheaper.
1 comment
Customer RelationsAustralian Seniors
Hi Hazel,
It is a pleasure to hear that we can provide you with an affordable option that is suitable to your needs. Thank you for taking the time to share your experience with us.
Kind regards,
Alisa
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ChristineSouth East Queensland, QLD
- 2 reviews
Great benefits for small change
Policy was easy to arrange has benefits and the service was great. This policy is good too for those of little income as the coverage is great and the cost is small.
1 comment
Customer RelationsAustralian Seniors
Hi Christine,
Thank you for taking the time to share your experience with us, we really appreciate it. I am pleased to hear of the ease in which you were able to set up your policy and of the great se... Read more
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CC CraigSydney, NSW
- 2 reviews
Absolutely amazing staff member
I was online buying a car policy but wanted to be sure I understood exactly what was covered. The service advise & professionalism was absolutely sensational
Thank you you're the best company
1 comment
Customer RelationsAustralian Seniors
Hi CC Craig,
Welcome to the Australian Seniors community. It is always a pleasure to receive positive feedback and to hear of the professional service our customers are receiving. I would love to sh... Read more
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MarioGreater Melbourne (Outer), VIC
Australian Seniors fulfilled its part of the bargain very well.
Our car was stolen. We reported it and were offered without prompting a hire car for 14 days. The process of police forensics, sharpies inspection, mechanical inspection and repair of minor damage by the company took 3 weeks in all before we got our car back. Kudos to Australian Seniors.
1 comment
Customer RelationsAustralian Seniors
Hi Mario,
I am sorry to hear that your car was stolen, however I am pleased to hear that we have been able to assist in getting you back on the road. Thank you for taking the time to share your experi... Read more
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CommishSouthern and Hills, SA
- 2 reviews
Looks good
Concerning that there has not been a deduction off my bank account for taking out car insurance. Credit card details were given. Not sure if i am covered without paying so far.
1 comment
Customer RelationsAustralian Seniors
Hi Commish,
Thank you for reaching out to us. I would like the opportunity to have a team member look into your query for you. I have sent you a private message requesting some additional details to assist with this.
Kind regards,
Sharon
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FrancesSydney Surrounds, NSW
Excellent
Very good, just what I need at the present time. I will be reviewing my policy after I have an assessment completed by my occupational Therapist with the possibility of having my car modified due to neuropathy in my feet and not being able to drive it at the present time.
1 comment
Customer RelationsAustralian Seniors
Hi Frances,
Thank you for taking the time to share your experience with us. I am pleased to hear that we can assist you with suitable cover and once your assessment has been conducted, please do not hesitate to contact us.
Kind regards,
Jessica
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MelGreater Melbourne (Outer), VIC
- 2 reviews
Peace of mind
For a senior person like me, I believe this is the best deal I could have .It is affordable taking into consideration that I am living on age pension; Makes me feel safe and I can drive my car with much more confidence.Thank you for helping us!
1 comment
Customer RelationsAustralian Seniors
Hi Mel,
What delightful review. I am pleased to hear that you find our policy to be affordable and that it gives you confidence when you are driving around knowing you have this valuable protection... Read more
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RustyGreater Melbourne (Outer), VIC
- 3 reviews
Online Insurance
A pretty easy setup & experience & cost effective.
I was looking for an alternate to comprehensive coverage & reducing my costs.
I found the online questions fair & diverse & the explanations required were acceptable for my situation.
1 comment
Customer RelationsAustralian Seniors
Hi Rusty,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to set up your policy and that we can provide you with cover that is... Read more
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Exceptional Service
Jackson provided exceptional service, first policy with Australian Seniors and will move others to them. I believe the policy is great value and was really quick and easy to sign up.
1 comment
Customer RelationsAustralian Seniors
Hi John,
Thank you for taking the time to share your experience with us. I am pleased to hear of the wonderful service that you have received from Jackson and of the ease in which you were able to set... Read more
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Gordon HarrisGreater Melbourne (Outer), VIC
- 2 reviews
When insured my car your system made it the wrong type and I had to ring and have it changed.
Very easy to set up policy and the only problem was that your system made it the wrong type of vehical and I had to ring and have it updated to the correct type. which cost more than was initially quoted
1 comment
Customer RelationsAustralian Seniors
Hi Gordon,
Thank you for taking the time to share your feedback with us. I am sorry to hear there was an issue when selecting your vehicle, however I am pleased this was resolved promptly for you.
Kind regards,
Jessica
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BrySouth East Queensland, QLD
- 2 reviews
Great
Policy was great price, website easy to use. Policy clear and just what I need. First time with Seniors insurance.
I haven't needed to claim yet.
Definitely use them again.
Thank you
1 comment
Customer RelationsAustralian Seniors
Hi Bry,
Thank you for taking the time to share your experience with us. I am pleased to hear of the ease in which you were able to set up your policy and that you found our website user-friendly. Welc... Read more
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New member
1st time user and new to ASCI. Found the online process easy enough to navigate and quote reasonably priced. Though couldn’t speak to a consultant on the weekend prior to purchase, as Customer Service hours are limited. Left message for a call back but didn’t eventuate.
1 comment
Customer RelationsAustralian Seniors
Hi Tomislav,
Thank you for taking the time to share your feedback with us, we really appreciate it. I am pleased to hear you found our website to be user-friendly. We would appreciate the opportunity ... Read more
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StephenGreater Melbourne (Outer), VIC
First policy. Phone assistance good . Answered promptly.
Would like an agreed replacement amount not market value. This would reduce
Policy costs, make it cheaper for low mileage drivers. Would like the policy
reduced along with lower market valuations. Telephone service great, answered promptly and spoke good English and knowledgeable.
5 comments
Customer RelationsAustralian Seniors
Hi Stephen,
We are pleased to hear of the great service you received when setting up this policy. ‘Agreed Value’ is an option you can choose depending on the level of cover you have. I would like to ... Read more
Hi Sharon,
Can,t find your message regarding additional information about agreed value. If you could contact
again. Thanks Steve Wilson.
Customer RelationsAustralian Seniors
Hi Stephen,
Thank you for your reply. I have resent the message, please check your junk mail as it may have been moved to junk by your virus protection. If you are still not able to see the message,... Read more
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Customer RelationsAustralian Seniors
Hi Ariesqueen,
Thank you for taking the time to share your experience with us, we really appreciate it. We are always looking to improve the service that we provide our customers and your feedback will assist with this.
Kind regards,
Alisa