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Budget Direct Car Insurance
Comprehensive, Third Party Property Only, Third Party Property, Fire and Theft, etc...Reviewer Photos & Videos
Glenw
- 2 reviews
Worst car insurance company
Their underwriting is deceptive and misleading - they penalise you for making a claim where you weren’t at fault and were able to provide the other drivers details including license and address
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Cynthia. kSydney, NSW
- 2 reviews
I was held to ransom on my insurance claim
I had my claim riddle with errors, oversight and at 1 point Budget/ Auto General was holding my claim back in ransom for me to update MY NEW but completely different policy with ING (also Auto General underwriters) as it was the same car.
After I cancelled my ING policy, another Auto General customer service rep finally admitted they had no grounds to do that because my contract with budget had nothing to do with my contract with ING though the underwriter was Auto General in both cases.
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5.0(1)JDPSydney, NSW
Sell you the World, Deliver an Atlas - Disappointing!
Last year we purchased an high end vehicle and wanted to get the best insurance to make sure if something happened, the car would be cared for, returned in pristine condition and we would not be out of pocket.
After just having a tree branch fall on car while driving and smash the windscreen, it has been hassle after hassle that has left us feeling quite disappointed.
What should be relatively straightforward, we have had to fight to get to an 'approved repairer' which was recommended to us by car maker. The only (Land Rover) approved repairer...Read more
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Suzie
- 2 reviews
Very expensive premiums, while advertising to be the cheapest!
Thought I would call to see why my premium kept going up per year for a car 15 years old. Could only get $5 of monthly cost, with reason being that car parts were more expensive and harder to get for older cars (as if I was driving a classic car). I then called another big insurance company and found that I could insure car for more than $40 less per month! So I decided to cancel my insurance, but they were already in the process of debiting my monthly premium, although I could see nothing pending on my account. They said it couldn't be stopped...Read more
and also that it would not be refunded, so had no choice than to keep their insurance another month. I was also told cancelation fees would be in order if I tried to get a refund for the month. It clearly states on website that no fees are charged to customers paying monthly premiums...I am probably more upset that I have been paying such a high premium, compared to other insurances, when Budget Direct pretends to be such a good deal. Never had a claim with them, so why they can't honor my wish to leave them as per direct is beyond me. So people, probably beter to shop around before going with Budget Direct! Still waiting for confirmation of my other car insurance being cancelled, wonder if Budget Direct have the nerve to debit that premium as well before cancelling.
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Not really worth my money
When it comes to making a claim over the phone the wait time is over 30 minutes. They say time is money - if I need to keep waiting 30 minutes each time I need to discuss my claim, I may as well insure with someone who values their customer's time considering lodging a claim is such a stressful time.
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ChrissaGreater Melbourne (Inner), VIC
- 3 reviews
Great product
Good service and well priced. The assistance I received was timely and very helpful. I feel confident in this product and have confidence in the people providing the service. I will be sure to recommend to others.
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Great price and excellent for me.
Yes the policy was very good value and easy to get. I have not have to make a claim and have only been with budget direct for a short time.
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NancyGreater Melbourne (Metropolitan), VIC
Easy and affordable
Would highly recommend to anyone, was easy to set up and got a very good deal especially for a learner. Have been with this insurance company for sometime now and would highly recommend
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Other Car Insurance
RowenaIllawarra, NSW
Great policy
This is my first time with Budget Direct and I found their policy ticked all the boxes. Easy to follow and they were quick to reply to me. Thankfully I haven't had to use it.
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MolSunshine coast
Best ever insurance
Budget direct are friendly informative and are the best insurer they get things done quickly and also there prices are good no other insurance is as good as budget direct i would highly recommend!
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DONT DO IT! Their customer service is also on a massive budget!
Paying next to nothing in insurance and low premiums is NOTHING in comparison to the service that budget provide when you’re in a NO fault car accident back in November!
If you’re with budget, be prepared to follow them up every week! The very first thing over the phone budget said to me after I lodged my claim was “are you ready to pay your excess now?”. Turns out, due to the nature of the car accident I was not to pay my excess at all. Luckily I didn’t!
My car was assessed by 2 different assessors who both declared my car a write off. I c...Read more
alled budget as I hadn’t heard from them in almost two weeks, they said “the car is ready to be taken to a repairer”....sorry, what? No, the assessors confirmed it’s definitely a write off. Weeks went by again and i hadn’t heard from them despite calling them.. their excuse was that they had a “backlog”. My policy covered a hire car. I Would need to take the hire car back 2 business days from being paid out. I got a call from the hire car company telling me I needed to take the car back yesterday!!! Ummm I haven’t even been paid out yet! So I, once again, had to call budget and get them to email the car company and refused to get off the phone until it was sorted out! This has been the MOST painful experience! This exact same situation happened to me 3 years ago, again, at no fault of mine thankfully. However it was done and dusted within a month, one very quick process and that was with another insurance company. This has been going on for almost 3 months!!! Anyway, I have since cancelled my policy with budget, their service is too - on a budget!Similar opinion? Write a review on ieatwords.com.au!
Good value for money.
Very competitive price and good value for money in comparison to my previous insurer. I have been with my previous company for more than seven years. They advise they couldn’t price match!
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Wait till you need them most!
Most of the 5 star reviews here are people talking about how easy it is to join up and save, which I agreed. However, a true insurance worth should be when they make a claim.
I have made a claim with budget. The process is long, you have to do all the chasing up, they try to find reasons to refuse your claims, they make you pull out a driving record of 5 years for everyone in your household (yes, not just the driver listed!).
My first claim took months, even though the accident was not my fault, Budget won't go forward until I pay my excess f...Read more
irst, which I did and they did reimburse me. But why, when the accident was not their customer fault, and what if people are short on cash and can't afford to wait for their "process" to complete and reimburse the excess. After the accident, I took up another policy in which they ask if I have ever made a claim, regardlessif it is my fault or not (other insurance company never ask for claims when you are not at fault). And because of my first claim, they have increased my premiums and their reason was "I am now seen as a driver to be more likely to get into an accident". I have been with them for years, no claims, no issues, then I made my first not at fault claim and all of a sudden, I am an at risk driver. If I knew, I would've just chased up the at fault driver insurance and deal with them myself, but isn't the point of getting an insurance policy is for them to deal with this for you though? Needless to say, I remove all my family members policy out of Budget.Similar opinion? Write a review on ieatwords.com.au!
AlanDarwin, NT
- 2 reviews
Great service
Happy with the whole process
Got what i was after and got a great deal as well. Very knowledgable helpful staff
Recommend you give them a call if you require car insurance
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CaiSouth East Queensland, QLD
- Third Party Property Only Car Insurance
- Verified customer
This company is a fraud
Cheap insurance does not mean you are covered when it is required and i learned the hard way. I had auto insurance with budget direct and encountered an accident which was no fault of mine. Budget direct sent me a claim# and their agent advised me this claim would be closing because someone would follow up to arrange a settlement. I did not receive a call and my claim was withdrawn without my consent or more like deception. Reaching their claims office was always lengthy 40 min hold times before and gave up after multiple attempts. The ...Read more
claims dept number was 1300 139 591 ext 10082. I am not sure if this was a dummy number or they deliberately create a long hold time expecting customers to give up filing their legitmate claims. You give up after making several attempts and encounter long hold times with no eta on call queues. Beware of the cheap allure of insurance because this company is a fraud and markets cheap insurance only to dishonour your claim.Similar opinion? Write a review on ieatwords.com.au!
Brian PumfreyCentral, SA
- 2 reviews
Great Service and Price
I had shopped around and even went to my current insurance company to see if they could do me a deal, none compared to Budget Direct, I’m so happy, the ease of which I set it up was great I’m actually thinking of changing all my insurance to them.
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PumpkinMelbourne
- 4 reviews
Great price perfect cover
Yes my policy was easily set up and the quote that I was given was less than I thought it would be so one happy customer. Thanks would highly recommend to others looking for a good insurance quote.
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StokedSouth West, WA
Too easy!!! Saved 50%
Great value, to be honest didn’t think it was for real. But it is!! Saved $500!! My last premium was almost double. So easy to set up and great service.
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KellyGreater Melbourne (Inner), VIC
- 3 reviews
Was able to add another vehicle and do everything online
I purchased a new car and sold my old one and all within a few minutes I was able to setup my insurance for my new car, cancel my old one and receive my remaining refund and transfer my roadside assist. By looking up my Rego, it was all pretty straight forward without having to know all the standard features and specifications of my new car. This was all online as well, so could do it at anytime that was convenient. Was cheaper than all other quotes too, so very easy. I've made no claims so cannot comment from that perspective.
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Mini mePerth, WA
- 2 reviews
Excellent conparison.
Reliable and easy to use is the online quote portal. I got the best rate for my car aswel as having payments options to suit ..even a fortnightly payment option
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Questions & Answers
Raelene G.asked
Are good is the company when having a claim? what are the reviews on claims?
3 answers
I wouldnt take any notice of the 5 star reviews most of them Budget Direct writes themselves to make them selves look good.They are really s l o w when making a claim Put the claim in Then you dont hear from them they go out of their way to stall as long as they can it took me nearly 4 months then get they get the claim down as low as they can.
I just went through a complex claim with them and I had no issues at all, in fact they were amazing! I would recommend them.
They were pathetic. I had my NO fault of mine, car accident in November. They have called me maybe twice, since the accident. Every other time I have had to call them. I never hear from them for weeks at a time! Useless!
MONTROSEasked
We currently have friends shopping round for car insurance.
They have asked us if they would be covered for mice damage to a car if they go with Budget Direct.
Does anyone have an answer re this issue?
Thanks.
4 answers
Dont know about mice damage, but I got my dates wrong about a accident from 4 years ago and they wouldn't pay out accident, which is fine. But they cancelled my policy instead of letting me cancel. Now no insurer will let me take out a policy for 3 years due to having a policy canceled.
Yes. Budget obviously
They did same to me and they did not inform me. i would not go never ever for Budget direct
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5.0(1)
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