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Reviews

4.2

61 reviews
5
(42)
4
(8)
3
(2)
2
(0)
1
(9)
  • Value for Money
    4.4 (45)
  • Customer Service
    4.1 (38)
  • Timeliness
    4.5 (24)
  • Job Satisfaction
    5.0 (7)
  • Transparency
    4.1 (34)
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H.Duong

H.DuongSydney, NSW

Don't buy Budget Direct, especially when you're holding a provisional license

published
Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeThird Party Property Damage
Plan covers drivers under 25No
Claim MadeYes
Claim DateDecember 2022
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Dave

DaveGreater Melbourne (Outer), VIC

Customer service

published

I found budget direct insurance very easy too set up with excellent customer service the lady on the phone guided me through the whole application and helped me pick the best policy I would recommend budget direct too everyone

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
Car ModelHolden Commodore VF (Wagon)
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Good as gold

published

Good, No, 1 mouth . Nil, thank u budget direct it it it is a very good condition the price for the use of an object to know that we have

Insurance TypeThird Party Property Damage
Plan covers drivers under 25No
Claim MadeNo

The reviewer stated that an incentive was offered for this review

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Hoss

HossSydney, NSW

Very good rate, much more affordable than their competitors

published

Very happy with Budget direct. I chose them after comparing them with all of their major competitors and they offered the most reasonable price for the same type of car insurance.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeThird Party Property Damage
Plan covers drivers under 25No
Claim MadeNo
Car ModelGreat Wall
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Cai

CaiSouth East Queensland, QLD

This company is a fraud

published
Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeThird Party Property Damage
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time2-4 weeks
Claim DateDecember 2022
Claim ApprovedYes
Car ModelToyota LandCruiser 70 VDJ WorkMate Single-Cab
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Great price. Friendly local staff

published

Best value insurance I found. Great local customer service. Functional website. Not too much spam from them. ( unlike others).

Never had insurance apart from ctp and always thought it was more expensive than it is

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeThird Party Property Damage
Plan covers drivers under 25No
Claim MadeNo
Car ModelHonda Jazz GE
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Najlaa

NajlaaSydney, NSW

Budget direct is a great company

published

Yes my policy value
was good and easy to set up i have been company for three months we will call our company for help This time for the company with jurisdiction

Insurance TypeThird Party Property Damage
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder No
Claim Resolution Time3+ months
Claim DateNovember 2022
Claim ApprovedYes
Abdul

AbdulSydney, NSW

Cheapest in the country.

published

They got the cheapest insurance in Australia and they are very flexible. I am having a great experience with this company. Their support team helped me with my insurance very friendly behaviour. I was confuse about insurance until that time.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeThird Party Property Damage
Plan covers drivers under 25No
Claim MadeNo
Car ModelHonda civic 2012
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The reviewer stated that an incentive was offered for this review

John D

John DSydney, NSW

  • 3 reviews

They charge double the amount, and never accept email inquiries

published

They charge premium twice. I have been inquiring via email many times but they ignored.
Perhaps, they should spend less money on TV commercials and put more money on customer service.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeThird Party Property Damage
Plan covers drivers under 25No
Claim MadeNo
See all answers
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Michael

MichaelSydney Surrounds, NSW

My review

published

Am a new customer. No claims made, but I was satisfied with the price and very happy with the way I was dealt with when I was signing up. So far so good.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeThird Party Property Damage
Plan covers drivers under 25No
Claim MadeNo
Car ModelFord
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Don M.

Don M.Southern and Hills, SA

Easy setup value

published

Good value for money, easy to navigate system to obtain quote, no obtrusive follow up calls like some other providers. Cost effective. Have used this insurer previously with no hassles

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeThird Party Property Damage
Plan covers drivers under 25No
Claim MadeNo
Car ModelLand Rover Discovery 2
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Steve

StevePerth, WA

Easy to set up

published

Yes good value easy to set up over the telephone, very helpful staff,
All in all a real pleasure to deal with and set up, will certainly check with this company when my other cars are due

Customer Service
Transparency
Value for Money
Insurance TypeCompulsory Third Party
Plan covers drivers under 25Yes
Claim MadeNo
Car ModelLand Rover Range Rover
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Affordable

published

Just purchase last month. Affordable . Hope is value for money as having peacefulness when driving .
Not done any claim so far.
I purchased roadside assistance as well. Price is reasonable
Early to rate for service so far

Insurance TypeThird Party Property Damage
Plan covers drivers under 25No
Claim MadeNo
Maryanne C.

Maryanne C.Sydney, NSW

Significantly cheaper than other providers, very easy to navigate the system.to.obtain a quote.

published

Good value for money, easy to navigate system to obtain quote, no obtrusive follow up calls like some other providers. Much cheaper than previous provider whom I'd been with for.a few years.

Insurance TypeCompulsory Third Party
Plan covers drivers under 25Yes
Claim MadeNo
Jarrod

JarrodSydney, NSW

Little cost for peace of mind....

published

The policy was very quick and easy to set up. It proved to be the best value policy in the current market. I am a new member of Budget Direct and I have heard lots of good things about them.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeThird Party Property Damage
Plan covers drivers under 25No
Claim MadeNo
Car ModelMercedes-Benz C-Class C230 Kompressor CL203
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Chris

ChrisGreater Melbourne (Inner), VIC

Easy setup and good value.

published

First car insurance and was super simple to get a quote and purchase. Priced up against other policies and Budget was also the best value. I Got my quote earlier in the day and then completed while I was purchasing the car so was able to drive away there and then. Will definitely use again next time.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeThird Party Property Damage
Plan covers drivers under 25No
Claim MadeNo
Car ModelHyundai Accent
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Excellent

published

From website I found and compare it with others company I found out good and Australian own prices ok good cheaper than others and I trust them and thank you

Customer Service
Value for Money
Timeliness
Job Satisfaction
Insurance TypeCompulsory Third Party and Third Party Property Damage
Plan covers drivers under 25No
Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Brenda

BrendaMetropolitan Adelaide, SA

It is exelent

published

I have found that this insurance is better with me, am much comfortable and am willing to continue with it because I have received great help, support and great care.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeThird Party Property Damage
Plan covers drivers under 25Yes
Claim MadeNo
Car ModelToyota Camry
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The reviewer stated that an incentive was offered for this review

Clark

ClarkSydney, NSW

money wise

published

Policy i have purchased is very good value and affordable. I haven't expected the value as what i have quoted online, it came down the price much lower. Recommended insurer!

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeThird Party Property Damage
Plan covers drivers under 25No
Claim MadeNo
Car ModelNissan Pathfinder R51
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The reviewer stated that an incentive was offered for this review

Extremely happy with the service

published

Reasonable prices great service. Would recommend to family and friends . I have a comprehensive insurance Policy with you and am very happy as i can pay fortnightly which is a big bonus for me

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive and Third Party Property Damage
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 months
Claim DateFebruary 2022
Claim ApprovedYes
Car ModelToyota Prado J150
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