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Reviews

4.8

1,207 reviews
5
(1,024)
4
(147)
3
(21)
2
(4)
1
(11)
  • Value for Money
    4.8 (900)
  • Transparency
    4.7 (834)
  • Customer Service
    4.8 (866)
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Reviewer Photos & Videos

Checkout Chick

Checkout ChickPerth, WA

  • 4 reviews

Pay as you Drive - saved heaps

published

Time to renew my car insurance and did the usual research. Decided on this one because of reviews on customer service and Pay as you Drive option. Saved quite a bit as I do low kms.



Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Susan

SusanVictoria

New car policy taken out today.

published

Glad to have purchased a car insurance policy for my car with Seniors .. competitive but good value. I found the website easy to follow and the questions were easy to answer making the whole process quite simple. Am confident this is a reliable company to be with. Have used before for travel insurance and were wonderful when we had a serious medical issue just days before our planned trip.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car Model 2015 Renault Megane GT coupe
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Len1010

Len1010South East Queensland, QLD

  • 49 reviews
  • 11 likes

No one is answering. Is there anyone in there?

published
Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelHyundi
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
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Competitive and effective

published

Compared to other offers Seniors offered good value and the policy was quite easy to establish. This is a new policy so as yet no experience of any services other than initial set up.

Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelMitsubishi 380 DB Platinum Edition
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Great product

published

It was very pleasant to find that not only do I get recognition and reward for my maturity but also the fact that my vehicle isn’t used much. Being a fifo worker I’m home for less than 6 months a year. The flexibility of this product is fantastic. The customer service and follow up was spot on. Thank you

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelToyota Prado
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Terry K.

Terry K.Gippsland, VIC

Perfect process.

published

Process from start to finish was carried out very professionally by an experienced and pleasant operator. Possibly will create further business as another vehicle could be added to this account.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelSuzuki Grand Vitara
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Pambrian

PambrianHunter Region, NSW

Very Impressed & VERY Satisfied

published

Very efficient, professional and thorough in assessing our requirements. Pricing was most rewarding compared toour existing (over many years) and other "so called" cheaper offers. Impressed by their security in the recording of the conversation.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelFord Territory SY
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Yvonne and Ray

Yvonne and RaySydney, NSW

Competitive

published

First time using your company
Both shops ( Castle Hill and phone operator ) were a pleasure to do business with
Never at any time did i feel pressured to commit re my inquiry

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelHonda Accord
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Yvonne and Ray,
Welcome to Australian Seniors! I'm delighted to hear of the service that you experienced in both in store and over the phone. Thank you for sharing your review with us, we really appreciate it.
Kind regards,
Alisa

Jenny Bill

Jenny Bill

  • 2 reviews

Great!

published

Good value. Had a few problems intitially with payment but was able to complete the transaction on-line and so receive 20% off. Very competitive and I was happy to cancel my current policy and be refunded the amount due which I put towards this policy.

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
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Dave

DaveHunter Region, NSW

  • 2 reviews

Excellant Service

published

Taking out a new car policy was very easy with the help from Andrew he asked all the questions and I gave the answers and was happy with the final price.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelJeep Grand Cherokee WK
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Peter Ellis

Peter EllisMelbourne

  • 3 reviews

Great

published

Good value. I am a first time customer, policy starts in 3 days. Hope I will be able to say more good things in 12 months. Was impressed with the 4 stars you received from your customers compared with mostly 2 for other insurers.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelHolden Commodore ZB (Sedan) Calais-V
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Peter,
Welcome to Australian Seniors! I'm glad to hear of the value you have found in your policy and appreciate you taking the time to share your review, thank you.
Kind regards,
Alisa

Ariesqueen

AriesqueenAU

  • 3 reviews

Good but long.

published

To many p&p not a good Skype connection
Takes to long needs to be shortened the process is painful. Consultant was an overtalker. Spoke really fast not very personable bit to serious.

Transparency
Customer Service
Value for Money
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Ariesqueen,
Thank you for taking the time to share your experience with us, we really appreciate it. We are always looking to improve the service that we provide our customers and your feedback will assist with this.
Kind regards,
Alisa

Give Seniors Insurance a go

published

I only pay for the kilometers I drive. As my vehicle is mostly garaged 12 months of the year having only travelled 700kms. I have been able to reduce the amount of my Comprehensive Insurance with Seniors Insurance.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelMazda 2
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Lorraine,
Thank you for your lovely review. I'm delighted to hear we have been able to provide you with an affordable policy that suits your needs. Thanks again for sharing your experience with us, we really appreciate it.
Kind regards,
Alisa

Maureen

MaureenNorth Queensland, QLD

A lot cheaper than RACQ

published

The policies that I got from Liesa this morning is a lot cheaper than RACQ, for what we want.I got a better deal as well. We are happy to stay with you

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelSsangYong Actyon 2007-2011
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Maureen,
I'm glad to hear we have been able to provide you with an affordable policy that suits your needs. Thank you for sharing your experience with us, we really appreciate it.
Kind regards,
Alisa

Glenn

GlennWide Bay-Burnett, QLD

Good policy. Easy to set up. Good consultant named: Guy. Thank you.

published

This is a Good policy. It is Good value. We had an Excellent consultant named: Guy. Thank you to Guy for his effort & understanding. We are pleased with the information and service he provided to us.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelToyota Corolla E170 Sedan SX
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
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Hendrik

HendrikTasmania

very good service

published

I have used your product for about one year. The customer service guy I had connected with; Guy, was very helpful in explaining the policy document, even pointing out a couple of mistakes I'd made in my online application. This saved me a couple of more dollars.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelHonda Jazz GF VTi Automatic
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Great. Clear and concise.

published

Good value and clearly explained. We have a new policy. We have not made a claim for many years. Roadside assistance was not an issue for us as we have RACQ.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelMazda 3
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Alison,
It's wonderful to hear of the value you have found in your policy and that you feel the information provided was clearly explained. Thank you for taking the time to share this with us, we really appreciate it.
Kind regards,
Alisa

Good for the soul

published

Dealing with Isabella made things so much easier to understand the situation I was in I was confused re the insuring company’s overriding name and Isabella put me in the right picture

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive, Compulsory Third Party and Third Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo
Car ModelVolvo S60 Mk.1
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Difficulty registering for log in

published

I am happy with the policy and price, staff have been friendly however wrong department and went back to waiting on phone for a person to discuss difficulty to register on line. I attempted to register on line and notified difficulties to complete this task at this time and please contact via the phone number. prompted to the correct service department and waited for more than 15 minutes before giving up 3 times, I registered for a call back and didn't get it yet, 9 hours ago. I don't really care but it will be nice to access my policy on line, I realise that you are busy at this stage of global crisis so I will try again. However you have emailed me and asked the question of performance.
cheers

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Sandra L.

Sandra L.Richmond-Tweed, NSW

Great deal, friendly staff

published

I feel the policy covers my needs. The consultant was friendly and obliging. He answered all my questions to my satisfaction and explained things I was unsure of. Well done

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelHonda HR-V
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Page 2 of 61
See all Seniors Car Insurance reviews

Questions & Answers

daisy h.

daisy h.asked

Car Insurance

I am the exist member, my name is [Name Removed], I am the existing member of the car insurance. My service No. is MOT [Number Removed]. I joined it on 11 July 2022. However, I never receive a hard copy from your insurance co. Please resend one copy for me. As my insurance is due soon.
Regards Stella

2 answers
Australian Seniors
Customer RelationsAustralian Seniors

Hi Stella,
Thank you for reaching out to us. I have asked for Product Review to hide your personal details for privacy reasons and escalated your request to the relevant team to assist further.
Kind regards,
Jessica

Australian Seniors
Customer RelationsAustralian Seniors

Hi Stella,
Thank you for providing us with the opportunity to look into this for you. A member of our team has arranged for a copy of your Certificate of Insurance to be posted to you and your renewal document will be emailed to you 30 days prior to your renewal.
Kind regards,
Jessica

Jinoos

Jinoosasked

Car Insurance

Hi,
I Can see lovely review and I'm interested to get my comprehensive insurance from Australian Seniors, but I have two questions :

1-when you are asking about annual kilometer, I'm using my car less than 10000Kms a year, but when I purchased the car its odometer was showing 52000 kilometers so if you divide 50000 by 4 (car is for 2015) it would be 13000 kms per year, I don't know what should I put ?(divide odometer number by year or my estimation ? maybe last seller was using a lot but not the new owner !!)

2-when you are asking when did you get your license, I got my license 20 years ago but in Australia I got my license 5 years ago which one should I write (if its for Australia can you correct your form then there shouldn't be any confusion.

Thanks

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Jinoos,
Thank you for reaching out to us with your questions.
Your start odometer reading is your car's odometer reading that you advise to us before you enter into your period of insurance and as the Pay As You Drive cover is based on the distance you estimate you will be driving during the period of insurance.
Regarding your question about your driving experience, we do factor in the total years you have had a valid driving licence (excluding learner's licence and permits); including an international licence.
If you would like to discuss your queries further with one of our team members, please reply to my private message with your full name along with your best contact number and I will pass these on to the relevant team to reach out.
Kind regards,
Alisa

Sharyn

Sharynasked

Car Insurance

What age do you have to be to get insurance from seniors car insurance

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Sharyn,
Thank you for reaching out. The minimum age is 17 years of age with a valid license to drive in Australia.
If you would like more information feel free to contact us on 1300 090 621 or visit our website https://www.seniors.com.au/car-insurance
Kind regards,
Alisa

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