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Comprehensive, Third Party Property, Fire and Theft, Third Party Property DamageReviewer Photos & Videos
I feel confident with this company that I will receive help when needed
Yes my feeling is one of satisfaction with the cost of this policy and with the detailed presentation both on-line and via the telephone concerning factors that lead to pricing
2 comments
It was my pleasure thank you
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Dennis EdgarSydney, NSW
Satisfied,can’t think of changing my insurance to anyone
Couldn’t asked for anything better
Just a month or so
My first road assistance just happened after a fortnight of getting my policy,the service is very good and it didn’t take that long to arrived.
1 comment
Customer RelationsAustralian Seniors
Hi Dennis,
It's great to hear of the satisfaction you have found in your policy and that your experience with Roadside Assistance was met with ease. Thank you for taking the time to share your review... Read more
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Great product
Fair pricing, flexible policy, ease to get policy. Shop front service was easy and good to use.
I am a new customer and hope to stay with seniors in the future.
1 comment
Customer RelationsAustralian Seniors
Hi Neil,
I'm glad to hear we have been able to provide you an affordable policy that suits your needs and setting this up in our store was met with ease. Thank you for taking the time to share your e... Read more
xperience with us, we really appreciate it. Kind regards, Alisa
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CharlieMetropolitan Adelaide, SA
New customer
I have just become a customer of Seniors insurance so I cannot in all honesty pass comment other than say that the experience with the sales staff was excellent and they explained every question I asked.
1 comment
Customer RelationsAustralian Seniors
Hi Charlie,
Welcome to Australian Seniors! It's wonderful to hear that you received excellent service from our staff member who was able to answer all of your questions. Thank you for taking the time... Read more
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Very good
Believe policy was of good value and well explained by your representative Rick, however was disappointed with the value given for the car feeling this low compared to age, mileage and my appraisal of presentation.
Iam new to this Insurance company this being my first transaction.
1 comment
Customer RelationsAustralian Seniors
Hi John,
Thank you for reaching out. I'm delighted to hear of the service you received from Rick who was able to leave you feeling informed when setting up your policy. I'm sorry to learn that you fee... Read more
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LucyGreater Melbourne (Inner), VIC
Great service. Very clear.
Yes, I did feel the policy was of good value and easy to set up. I wasn't happy that the system cut out when I tried to pay for the policy, but then I spoke to a staff member and it worked out in the end.
1 comment
Customer RelationsAustralian Seniors
Hi Lucy,
Thank you for taking the time to share your feedback with us. We are always looking for ways to enhance the services that we provide to our customers and your feedback will assist with this. ... Read more
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IbrahimSydney, NSW
- 4 reviews
Insurer that Cares and is value for money
I am a new client and am well impressed by two different customer service officers, and they were unmatched in communication and fully helpful.
The policy featurs and price is unbeatable in insurance market.
Thank you Australian seniors insurance
Sincere regards
I A from AUBURN NSW
1 comment
Customer RelationsAustralian Seniors
Hi Ibrahim,
Thank you for your kind words on your experience with us, we really appreciate it. I am thrilled to hear of the great service that you have received from our team and that we can provide y... Read more
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Good value for money compared to other insurance companies
Job very well done by Melissa - she listened. Only frustration has been that agreed value range much too low. Real market cost of these vehicles out of kilter with agreed value range. Would be worth having a look at this matter.
1 comment
Customer RelationsAustralian Seniors
Hi Philip,
Thank you for taking the time to share your feedback with us, we'll be sure to pass this onto the relevant teams. We appreciate your kind words on your experience with Melissa and it is a p... Read more
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David M.Greater Melbourne (Metropolitan), VIC
Competitive policies
The staff member that set up my policies was very pleasant and helpful with a good knowledge of the policies I took out.The policies are competitive and seem like they are good value, the staff member set up my policies with a minimum of fuss.
1 comment
Customer RelationsAustralian Seniors
Hi David,
It's wonderful to hear that our helpful team member was able to set up an affordable policy for you with ease and that you were left feeling fully informed. Thank you for taking the time to ... Read more
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Find out how Seniors Car Insurance compares to other Car Insurance
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LinleeBuffalo River
Save money with excellent policy
Good value. It was well explained including my options. Have not used this company before but certainly will consider them again with my other insurance. Many thanks with your excellent staff.
1 comment
Customer RelationsAustralian Seniors
Hi Linlee,
Thank you for your kind words. It's wonderful to hear you have been left feeling fully informed when speaking with one of our team members about your cover and that you are happy with the ... Read more
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DianeFar West, NSW
Perfect
Yes it was
No, I have never lodged a claim
Just started
I haven't needed roadside assistant
I have changed from another insurance company to the seniors insurance because of the great price
1 comment
Customer RelationsAustralian Seniors
Hi Diane,
Welcome to Australian Seniors, I'm glad to hear we have been able to provide you an affordable policy that suits your needs. Thank you for taking the time to share your kind words with us, we really appreciate it.
Kind regards,
Alisa
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RobertMid North Coast, NSW
Save Money And Excellent Service
Yes it was good value & easy to set up.
Easy to input online which was followed by informative phone call from a very pleasant Customer Service person.
This is our first exposure to Australian Seniors Insurance
1 comment
Customer RelationsAustralian Seniors
Hi Robert,
Welcome to Australian Seniors! Thank you for taking the time to share your experience with us. I am thrilled to hear of the great service that you have received from our team and of the eas... Read more
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Perfect
Yes, happy with new policy. Good customer service. Hope to have a long association with company. Don’t know what else to say. Happy motoring to all, stay safe on the roads.
1 comment
Customer RelationsAustralian Seniors
Hi Lorraine,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from our team and we too look forward to a lasting relat... Read more
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Ned
- 2 reviews
excellent
my policy is very good value and it was easy to set up the lady was very helpful and full of good . information for a old lady like me thankyou
2 comments
Thankyou
Customer RelationsAustralian Seniors
Hi Ned,
Thank you for leaving such a lovely review. I'm delighted to hear you have found value in your policy that was set up with ease and that our helpful team member has left you feeling fully inf... Read more
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SandraSouth East Queensland, QLD
Very specific and helpful
Good value, 1st time getting car insurance. Would have liked a list of inclusions ie new for old replacement, manufacturers parts vs preferred suppliers and quality parts is a bit vague
1 comment
Customer RelationsAustralian Seniors
Hi Sandra,
It's great to hear you have found value in your policy. We are always looking to improve the service that we provide our customers and your feedback will assist with this. Thank you for ta... Read more
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excellent in all aspects
great value,,computer set up in less than 10 minutes. I am a new policy holder and a pensioner, looking for value. Jonah was very helpful during the application process. My previous insurer was absolutly no HELP.
1 comment
Customer RelationsAustralian Seniors
Hi Phillip,
Thank you for such a lovely review. I'm thrilled to hear of the value you have found in your policy and the of the great service you received from our helpful team member, Jonah. Thanks ag... Read more
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chrisGreater Melbourne (Outer), VIC
- 3 reviews
better than the average 'bear'
I found the telephone agent to be very helpful
and the premium, beating all the opposition, including the so-called cheapies, like Budget Direct, Coles. Woolworths, Youi, on a like for like basis.
1 comment
Customer RelationsAustralian Seniors
Hi Chris,
I'm glad to hear our team member was able to help when setting up an affordable cover for you. Thank you for taking the time to share your review with us.
Kind regards,
Alisa
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Fine for now, but watch this space!
The Aus Seniors site is easy to use, straight forward, comprehensive - curious how quickly they’ll follow all other insurers and raise their charges year on year. Just changed from another big insurer who decided to increase my premium x 20+% in a single year despite NO claims. Hoping Aus Seniors don’t play the same games...
1 comment
Customer RelationsAustralian Seniors
Hi Dee,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to set up your policy online and that we can provide you with cover th... Read more
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Paul
- 2 reviews
Easy process
Good value policy, which was cheaper than my previous policy and with further additional features.
The whole application process was straightforward online and easily converted to a policy over the phone.
1 comment
Customer RelationsAustralian Seniors
Hi Paul,
Welcome to Australian Seniors! It's great to hear we have been able to provide an affordable cover that suits your needs and that your policy has been set up with ease with our user-friendly ... Read more
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Worry free driving
I increased my excess to decrease my premium as In the present circumstances, with Coved19, I will not be driving far. I did think your company could reduce premiums because of the hard times for everyone especially pseniors.
1 comment
Customer RelationsAustralian Seniors
Hi Christine,
Thank you for taking the time to share your feedback with us, we really appreciate it. We are always looking for ways to enhance the services that we are providing to customers and your ... Read more
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Questions & Answers
Ross B.asked
Quote to comprehensive insure 2013 citroen exclusive
daisy h.asked
I am the exist member, my name is [Name Removed], I am the existing member of the car insurance. My service No. is MOT [Number Removed]. I joined it on 11 July 2022. However, I never receive a hard copy from your insurance co. Please resend one copy for me. As my insurance is due soon.
Regards Stella
2 answers
Customer RelationsAustralian Seniors
Hi Stella,
Thank you for reaching out to us. I have asked for Product Review to hide your personal details for privacy reasons and escalated your request to the relevant team to assist further.
Kind regards,
Jessica
Customer RelationsAustralian Seniors
Hi Stella,
Thank you for providing us with the opportunity to look into this for you. A member of our team has arranged for a copy of your Certificate of Insurance to be posted to you and your renewal document will be emailed to you 30 days prior to your renewal.
Kind regards,
Jessica
Jinoosasked
Hi,
I Can see lovely review and I'm interested to get my comprehensive insurance from Australian Seniors, but I have two questions :
1-when you are asking about annual kilometer, I'm using my car less than 10000Kms a year, but when I purchased the car its odometer was showing 52000 kilometers so if you divide 50000 by 4 (car is for 2015) it would be 13000 kms per year, I don't know what should I put ?(divide odometer number by year or my estimation ? maybe last seller was using a lot but not the new owner !!)
2-when you are asking when did you get your license, I got my license 20 years ago but in Australia I got my license 5 years ago which one should I write (if its for Australia can you correct your form then there shouldn't be any confusion.
Thanks
1 answer
Customer RelationsAustralian Seniors
Hi Jinoos,
Thank you for reaching out to us with your questions.
Your start odometer reading is your car's odometer reading that you advise to us before you enter into your period of insurance and as the Pay As You Drive cover is based on the distance you estimate you will be driving during the period of insurance.
Regarding your question about your driving experience, we do factor in the total years you have had a valid driving licence (excluding learner's licence and permits); including an international licence.
If you would like to discuss your queries further with one of our team members, please reply to my private message with your full name along with your best contact number and I will pass these on to the relevant team to reach out.
Kind regards,
Alisa
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Customer RelationsAustralian Seniors
Hi Glenda,
g the time to share your review with us, we really appreciate it. Kind regards, AlisaWelcome to Australian Seniors! It's wonderful to hear that we have been able to provide you an affordable policy and the information necessary to answer your questions. Thank you for takin... Read more