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Reviews

4.8

1,270 reviews
5
(1,073)
4
(158)
3
(23)
2
(4)
1
(12)
  • Value for Money
    4.8 (954)
  • Transparency
    4.6 (881)
  • Customer Service
    4.8 (919)
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Christine

ChristineHunter Region, NSW

Great price user friendly process

published

Great value for cover provided and flexible ability to taylor cover with options available. Online process allowed for easy set up via user friendly screens which had the added benefit of efficiently scrolling to next page.



1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Comprehensive Car Insurance

published

I did an online quote and had a couple questions. Very professional, recapped on what I had just done online, ensured that I was happy and that all my questions were answered. From start to finish was 28 mins. Will definitely use them again and consider changing home and contents insurance as well.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Great service. Very friendly and helpful.

published

I felt it was easy to get a quote and very reasonable. Then I received a follow up call and the lady was very helpful and friendly. She answered all my questions.

2 comments
Australian Seniors
Customer RelationsAustralian Seniors
Lee-anne
Lee-anne

Your welcome. Enjoy your day.



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Hoi Kwan Wong

Hoi Kwan WongMetropolitan Adelaide, SA

Good price and policy for seniors.

published

I have not lodged any claim since I bought the car and insurance with you in 2013. Because I am always with you so I am happy to continue. I like the pay as you go cover but there are some cover irrelevant eg car seat for children.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Michael

MichaelSouth West, WA

Saved money on my renewal

published

First time with Seniors Car Insurance. Saved money on the premium. Looking forward to good service should I need to contact them. If all goes well I will consider other insurance

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Jo T.

Jo T.Greater Melbourne (Outer), VIC

Good policy and cheapest available. Easy to understand.

published

Good value policy. I am a disability pensioner and it is affordable for me. It was quick and easy to complete online. Email confirmation was quick and accurate. Very happy.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Checkout Chick

Checkout ChickPerth, WA

  • 4 reviews

Pay as you Drive - saved heaps

published

Time to renew my car insurance and did the usual research. Decided on this one because of reviews on customer service and Pay as you Drive option. Saved quite a bit as I do low kms.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Susan

SusanVictoria

New car policy taken out today.

published

Glad to have purchased a car insurance policy for my car with Seniors .. competitive but good value. I found the website easy to follow and the questions were easy to answer making the whole process quite simple. Am confident this is a reliable company to be with. Have used before for travel insurance and were wonderful when we had a serious medical issue just days before our planned trip.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Len1010

Len1010South East Queensland, QLD

  • 49 reviews
  • 11 likes

No one is answering. Is there anyone in there?

published
5 comments
Australian Seniors
Customer RelationsAustralian Seniors
Len1010
Len1010

Today is 20/04/2020
So Jessica when exactly is someone going to contact me?
Will it even happen in my lifetime?
I said no one was at home at Seniors and clearly no one is.

Australian Seniors
Customer RelationsAustralian Seniors

Hi Len,
Thank you for letting me know and we're disappointed to hear of this. I have escalated this further, to ensure that you are contacted as soon as possible.
Kind regards,
Jessica

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Competitive and effective

published

Compared to other offers Seniors offered good value and the policy was quite easy to establish. This is a new policy so as yet no experience of any services other than initial set up.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Great product

published

It was very pleasant to find that not only do I get recognition and reward for my maturity but also the fact that my vehicle isn’t used much. Being a fifo worker I’m home for less than 6 months a year. The flexibility of this product is fantastic. The customer service and follow up was spot on. Thank you

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Terry K.

Terry K.Gippsland, VIC

Perfect process.

published

Process from start to finish was carried out very professionally by an experienced and pleasant operator. Possibly will create further business as another vehicle could be added to this account.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Pambrian

PambrianHunter Region, NSW

Very Impressed & VERY Satisfied

published

Very efficient, professional and thorough in assessing our requirements. Pricing was most rewarding compared toour existing (over many years) and other "so called" cheaper offers. Impressed by their security in the recording of the conversation.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Yvonne and Ray

Yvonne and RaySydney, NSW

Competitive

published

First time using your company
Both shops ( Castle Hill and phone operator ) were a pleasure to do business with
Never at any time did i feel pressured to commit re my inquiry

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Yvonne and Ray,
Welcome to Australian Seniors! I'm delighted to hear of the service that you experienced in both in store and over the phone. Thank you for sharing your review with us, we really appreciate it.
Kind regards,
Alisa

Jenny Bill

Jenny Bill

  • 2 reviews

Great!

published

Good value. Had a few problems intitially with payment but was able to complete the transaction on-line and so receive 20% off. Very competitive and I was happy to cancel my current policy and be refunded the amount due which I put towards this policy.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
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Dave

DaveHunter Region, NSW

  • 2 reviews

Excellant Service

published

Taking out a new car policy was very easy with the help from Andrew he asked all the questions and I gave the answers and was happy with the final price.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Peter Ellis

Peter EllisMelbourne

  • 3 reviews

Great

published

Good value. I am a first time customer, policy starts in 3 days. Hope I will be able to say more good things in 12 months. Was impressed with the 4 stars you received from your customers compared with mostly 2 for other insurers.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Peter,
Welcome to Australian Seniors! I'm glad to hear of the value you have found in your policy and appreciate you taking the time to share your review, thank you.
Kind regards,
Alisa

Ariesqueen

AriesqueenAU

  • 3 reviews

Good but long.

published

To many p&p not a good Skype connection
Takes to long needs to be shortened the process is painful. Consultant was an overtalker. Spoke really fast not very personable bit to serious.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Ariesqueen,
Thank you for taking the time to share your experience with us, we really appreciate it. We are always looking to improve the service that we provide our customers and your feedback will assist with this.
Kind regards,
Alisa

Give Seniors Insurance a go

published

I only pay for the kilometers I drive. As my vehicle is mostly garaged 12 months of the year having only travelled 700kms. I have been able to reduce the amount of my Comprehensive Insurance with Seniors Insurance.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Lorraine,
Thank you for your lovely review. I'm delighted to hear we have been able to provide you with an affordable policy that suits your needs. Thanks again for sharing your experience with us, we really appreciate it.
Kind regards,
Alisa

Maureen

MaureenNorth Queensland, QLD

A lot cheaper than RACQ

published

The policies that I got from Liesa this morning is a lot cheaper than RACQ, for what we want.I got a better deal as well. We are happy to stay with you

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Maureen,
I'm glad to hear we have been able to provide you with an affordable policy that suits your needs. Thank you for sharing your experience with us, we really appreciate it.
Kind regards,
Alisa

Page 5 of 64
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Questions & Answers

Ross B.

Ross B.asked

Car Insurance

Quote to comprehensive insure 2013 citroen exclusive

2 answers
Dan
Dan

Please speak to Guy who will help you to get a quote.

Australian Seniors
Customer RelationsAustralian Seniors

Hi Ross,
Thank you for reaching out. I'd like to organise for one of our team members to reach out and discuss a quote with you. Can you please reply to my private message with your full name along with your contact number and I will refer this to the relevant team to be in contact.
Kind regards,
Alisa

daisy h.

daisy h.asked

Car Insurance

I am the exist member, my name is [Name Removed], I am the existing member of the car insurance. My service No. is MOT [Number Removed]. I joined it on 11 July 2022. However, I never receive a hard copy from your insurance co. Please resend one copy for me. As my insurance is due soon.
Regards Stella

2 answers
Australian Seniors
Customer RelationsAustralian Seniors

Hi Stella,
Thank you for reaching out to us. I have asked for Product Review to hide your personal details for privacy reasons and escalated your request to the relevant team to assist further.
Kind regards,
Jessica

Australian Seniors
Customer RelationsAustralian Seniors

Hi Stella,
Thank you for providing us with the opportunity to look into this for you. A member of our team has arranged for a copy of your Certificate of Insurance to be posted to you and your renewal document will be emailed to you 30 days prior to your renewal.
Kind regards,
Jessica

Jinoos

Jinoosasked

Car Insurance

Hi,
I Can see lovely review and I'm interested to get my comprehensive insurance from Australian Seniors, but I have two questions :

1-when you are asking about annual kilometer, I'm using my car less than 10000Kms a year, but when I purchased the car its odometer was showing 52000 kilometers so if you divide 50000 by 4 (car is for 2015) it would be 13000 kms per year, I don't know what should I put ?(divide odometer number by year or my estimation ? maybe last seller was using a lot but not the new owner !!)

2-when you are asking when did you get your license, I got my license 20 years ago but in Australia I got my license 5 years ago which one should I write (if its for Australia can you correct your form then there shouldn't be any confusion.

Thanks

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Jinoos,
Thank you for reaching out to us with your questions.
Your start odometer reading is your car's odometer reading that you advise to us before you enter into your period of insurance and as the Pay As You Drive cover is based on the distance you estimate you will be driving during the period of insurance.
Regarding your question about your driving experience, we do factor in the total years you have had a valid driving licence (excluding learner's licence and permits); including an international licence.
If you would like to discuss your queries further with one of our team members, please reply to my private message with your full name along with your best contact number and I will pass these on to the relevant team to reach out.
Kind regards,
Alisa

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