Wording on some of the questions on the website was questionable, rang them to clarify and organised over the phone. . On the website it asked if I was the registered owner, but I am buying next week and need insurance to drive away. It asked if I was the policy holder but I had not signed up yet, it should have said "Will you be the main policy holder". Anyway, rang the 13 number spoke to a very helpful real person and it was all sorted. Great telephone customer service, not the best website questions

Consultant was thorough, offering options and explaining at times in detail parts of the policy. He was knowedgable and respectful and pleasure to deal with.
No pressure to buy, he actually said.to look around.
Excellent service and I saved over $400.

It was extremely easy and the gentleman was very good. He was very polite and professional. It was very easy to set up and he is giving me a call back regarding my other car

Excellent value as it is only a backup vehicle used very rarely and we could not find another insurer that came close.

Policy offers value for money saving me money ease at setting up and now considering transferring the rest of my policies with Australian Seniors Insurance as I feel that I will be getting a better deal

Hi
Yes the deal was great, until I lost my cards for the direct debit, trying to ring their incompetent customer service is like pulling teeth, I am about to toss the whole it the bin
What is the matter with these people employing such people who may only be interested in their next pay packet. As if my time is not valuable

Best price and easy online application process. Best my renewal price with another company by over $150 for comparable level of cover. All the information to make a decision is clear and the web form easy to use.

The policy i set up was of great value.The lady i spoke to was very thorough and very helpful.I am a new customer and very satisfied with the help she gave me.

The Comprehensive Policy was easy to access online and is very good value - I'm happy to join my husband with insurance with Australian Seniors and will certainly get quotes for other insurances as they come due.

Policy is excellent value & I have had a claim & it was resolved without any problems & with a repairer of my own choice. I have been with the company since 2018.

Policy was good value and it was easy to set up. I have not lodged a complaint but I was unable to get through to you call center on several occasions due to very long wait times. I have been one year with the company

Very good value compared with what we would have had to pay with our previous insurer, getting cover for same things. So glad my bestie told me about Australian Seniors last night!

Great service. Courteous, prompt and knowledgeable about the product. Easy to understand. I will recommend Seniors Insurance to my friends. The lady I dealt with (Irene) phoned me back when she said she would, which I appreciated.

My only issue is the the inflated premium on my Comprehensive Car Insurance renewal.Once I challenged the increase as being uncompetitive with other Ins companies I was given a reason of increased ins costs - and then given a more competitive rate which I accepted.

I lodged a claim in July 2020 and was very satisfied with customer service around the claim.
I had issues with the repairer (of my choice) and repairs were moved along with the assistance of Hollard customer service.

I have been a member for only 1 year and have just renewed my insurance for a further year.

Full marks for easy-to-use online portal, follow up customer service and impressively good value. Our first policy with Seniors Insurance and won’t be our last. Will definitely recommend to family and friends.

My first major claim on my near new Mercedes Benz after a truck rammed me on the M79 freeway and I just can’t sau how happy I was with the service and helpfulness of Hollards.

I joined this company in 2008 and though I have never had a claim I insured the car I still have with them and have been happy ever since. Just found out from a very helpful lady that I can get even lower premiums because of my low yearly mileage. How good is that!

Second year car insurance. Renewed with slight amendment that was processed in double quick time, can not fault.

I would recommend Seniors Car Insurance to family and friends, also very competitive.

Policy was excellent value - half the price of my previous insurer which I had been with for years. Policy was easy to set up although I could not find my exact model online and had to phone AS to finalise. Started with Australian Seniors in January 2020. A few weeks after I switched to them the car was damaged in a hailstorm. I completed a claim form online and heard back within 24 hours. I took the car in for a quote as advised and received approval to repair within a few days. Left the car for repairs and got it back sooner than I expected. The quality of the repairs is outstanding - looks as good as new. I am very impressed with insurance company and repairer.

Great value have been with Nrma for 30 odd years and now have switched to seniors insurence thank you for your great price will transfer my other car over to seniors