Reviewer Photos & Videos
helpful agent on phone
My first experience with Australian insurance . checked on line with other companies for quotes. This company offered the lowest premium for the same cover .Consultant was very considerate and explained policy clearly
1 comment
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Excellent service very helpful
Great value for money saved me just under half the money i was paying with my previous insurer.
Easy set up and great customer service.
New policy holder start on 1st May.
1 comment
Customer RelationsAustralian Seniors
Hi Teresa,
Thank you for taking the time to share your experience with us. I am delighted to hear that we can provide you with an affordable option that is suitable to your needs and of the ease in wh... Read more
ich you were able to set up your policy. Kind regards, Jessica
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ColSSydney, NSW
- 2 reviews
Good price. Too many phone calls
Premiums are competitive for comprehensive car insurance when buying online. However for home and contents they are $600 more expensive than AAMI comparing apples w apples. Too many follow up phone calls( from nice people) which are triggered by each quote enquire in the website
1 comment
Customer RelationsAustralian Seniors
Hi ColS,
Thank you for taking the time to share your thoughtful feedback, we really appreciate it. I am pleased to hear that we have been able to provide you with competitive premiums for your Compreh... Read more
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Thank God I found you
I think my policy is of good value. A bit lengthy and repetitive with the PDS.Too many questions,Otherwise it is easy to set up.This is my first time purchasing A Drive less Pay less Insurance.
2 comments
Customer RelationsAustralian Seniors
Hi Elizabeth,
Thank you for taking the time to share your thoughtful feedback with us. I am delighted to hear of the ease in which you were able to set up your policy and that we can provide you with ... Read more
Thank you for having reliable n patient staff to explain clearly the policy especially to seniors.
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Lengthy and Repetitive Set Up Process
You are required to provide your bank details, prior to consenting to a policy. You must also agree to automatic renewal. However, the premium was considerably less than I am currently paying.
1 comment
Customer RelationsAustralian Seniors
Hi New Customer,
Thank you for sharing a review about your experience when setting up your policy, I'm sorry to hear this and we appreciate your honest feedback. However, I am glad to hear we have be... Read more
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JohnVictoria
New policy
We spoke to a consultant over the phone and she set it all up for us. It was very easy to view the quote prior also. The savings were significant when comparing our last insurer.
1 comment
Customer RelationsAustralian Seniors
Hi John,
It's great to hear we have been able to provide you with an affordable policy and that our team member was able to assist in setting this up with ease. Thank you for sharing your experience with us.
Kind regards,
Alisa
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X GIO clientSydney, NSW
Good product for my needs. Best price around
Good value for low kilometre drivers. All requests catered for. Insurance a necessary requirement. Hopefully I will never have to claim against the policy, but if I do it won’t be a bad experience.
1 comment
Customer RelationsAustralian Seniors
Hi,
Thank you for taking the time to share your experience with us and I am thrilled to hear that we can provide you with an affordable policy that caters to your needs.
Kind regards,
Jessica
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HelenGreater Melbourne (Metropolitan), VIC
Very good value
Customer service excellent. I haven't needed to make any claims as yet, so I can't comment on that. But although wait times on call were long, service rep offered to call me back in am when wait times were shorter. That helped so much.
1 comment
Customer RelationsAustralian Seniors
Hi Helen,
Thank you for taking the time to share your experience with us. I am pleased to hear of the great service that you have received from our team and that we can provide you with affordable cov... Read more
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Sarah Dela CruzPerth, WA
- 6 reviews
- Comprehensive Car Insurance
- Verified customer
Competitive premium though I haven't experienced claims yet
Their premium is the very competitive, possibly the cheapest when I've gathered quotes and I like that they give you a lower premium if you nominate the kilometres you'll drive and various add-on options. It's very helpful to minimise extra payments. The website is also very easy to go around with and very straight forward quote. I am a new member and haven't claimed any but I hope it will also be a breeze.
1 comment
Customer RelationsAustralian Seniors
Hi Sarah,
Thank you for taking the time to share your experience with us. It is a pleasure to hear that we can provide you with an affordable option that is suitable to your needs and that you find ou... Read more
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jan67Central Queensland, QLD
perfect
policy is good value for me and in this time easy to set up for my needs
my experience was superb the lady was very helpful
and glad i changed my policy to you
1 comment
Customer RelationsAustralian Seniors
Hi Jan67,
Welcome to Australian Seniors! I'm delighted to hear of the value you have found in your policy and that our helpful team member was able to assist in setting up your cover to be suitable t... Read more
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Great choice
Excellent staff, very helpful and good rates are a winning combination. I have had no problems and have just renewed the policy with even better terms for my needs. Would have no hesitation in recommending this company.
1 comment
Customer RelationsAustralian Seniors
Hi Rick 4151,
Thank you for taking the time to share such a great review! It's fantastic to hear of the excellent service you received from our helpful team members and that we have been able to provi... Read more
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VictoriaSydney, NSW
Excellent customer service
Sold my current car and purchased new car. I needed to change insured vehicle details to ensure my comprehensive insurance reflected the change. Current policy cancelled and new policy instigated.
1 comment
Customer RelationsAustralian Seniors
Hi Victoria,
I'm glad to hear of the excellent customer service you received when updating your details and setting up a new policy after purchasing a new car. Thank you for sharing your review with us.
Kind regards,
Alisa
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BevGreater Melbourne (Outer), VIC
- 2 reviews
Another happy customer.
Renewal required some adjustments which was quickly attended to and to my satisfaction. I have been a client for one year during which time have not needed to make a claim.
1 comment
Customer RelationsAustralian Seniors
Hi Bev,
It's wonderful to hear that our team member was able to tend to your request promptly and ensure your policy is updated to be suited to your needs. Thank you for sharing your experience with us.
Kind regards,
Alisa
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GeoffNortheast, VIC
Great to deal with
juat set up car insurance. Sandra was lovely to deal with qnd made it easy for my dad to understand. Never a problem to repeat anything and very patient.Thank you Sandra
1 comment
Customer RelationsAustralian Seniors
Hi Geoff,
Thank you for taking the time to share your experience with us. I am thrilled to hear of the great service that you have received from Sandra and that we can provide your dad with cover that is suitable to his needs.
Kind regards,
Jessica
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HughSydney, NSW
- 2 reviews
Excellent Car Insurance
Excellent value. We already have a policy for our other car which was good value so elected to insure car No 2 as well. Easy to set up. Clear explanation by Staff representative
1 comment
Customer RelationsAustralian Seniors
Hi Hugh,
Thank you for such a great review! I'm pleased to hear setting up your policy with one of our team members was met with ease and you were left feeling fully informed. Thank you for taking th... Read more
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Big JohnIllawarra, NSW
Better price than others
I had used NRMA for over 20 years with one minor claim in that time. I felt their premium was too high this year and it had increased substantially over the last two years with the value of my car going downhill. Seniors saved me over $200.
1 comment
Customer RelationsAustralian Seniors
Hi there,
It's great to hear we have been able to provide you with an affordable policy that suits your needs. Thank you for taking the time to share your review with us and welcome to Australian Seniors.
Kind regards,
Alisa
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BrettSydney Surrounds, NSW
competitive quote, efficient service.
My existing insurer sent me a renewal notice that was nearly $1,000 dearer than last years premium. I sought a quote from Australian Seniors online, which was followed up by a phone call by a call from them. The Australian Seniors representative confirmed my details and requirements, and gave me a quote that was nearly $1,000 cheaper than my existing insurer, and with superior policy provisions. Great service, very happy.
1 comment
Customer RelationsAustralian Seniors
Hi Brett,
Welcome to Australian Seniors! It's fantastic to hear we have been able to provide you with an affordable policy that is suitable to your needs. Thank you for sharing your review with us, we really appreciate it.
Kind regards,
Alisa
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charlieFprbes
- 2 reviews
this is a product we all need
great value this is a new policy with Seniors i was with another insurance company for many years agreed value kept decreasing premiums kept increasing i shopped around Seniors came out in front
1 comment
Customer RelationsAustralian Seniors
Hi Charlie,
It's great to hear of the value you have found in your policy and that we have been able to provide you with cover that suits your needs. Thank you for sharing your experience with us.
Kind regards,
Alisa
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JohnSouth East Queensland, QLD
- 3 reviews
Setting up two new vehicle policies over the phone.
We think the process of obtaining these policies was fairly simple and, while not a quick exercise over the phone, quite comprehensive. Our thanks to Lisa for her very able assistance yesterday.
Also our thanks to Anna for her assistance this morning after we had an overnight change of mind to alter one of our policies.
1 comment
Customer RelationsAustralian Seniors
Hi John,
I'm delighted to hear that our helpful team members have been able to set your policy up to be suited to your needs and have left you feeling informed. Thank you for sharing your experience w... Read more
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Excellent value for money
Easy to facilitate over the phone and great personal interaction with consultant, who was very professional. I have been with AAMI for a number of years but Seniors offers a better product.
1 comment
Customer RelationsAustralian Seniors
Hi Bill,
It's great to hear of the value you have found in your policy and of the great service you received from our team member when setting up your policy. Thank you for sharing your lovely review with us.
Kind regards,
Alisa
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Questions & Answers
dddbbbasked
Have any of you seniors Insurance buyers tried to use Digicall Assist roadside assistance that was included as an option in your policy? I just rang to see where my welcome pack is after including this in my car insurance. The Australian Insurance person said up to 45 days to get this. I am a 2 hour drive from Sydney and I am worried this will not be reliable.
No answers
Caliolaasked
Can you tell me if you will cancel my existing insurer for me if I join yours ?
3 answers
Customer RelationsAustralian Seniors
Hi Caliola,
Thank you for your question. If you join our company, you will still need to contact your previous insurer and cancel your policy yourself.
Kind regards,
Sharon
Can you give me a quote on car insurance
Customer RelationsAustralian Seniors
Hi George A,
Thank you for your enquiry. If you would like a quote on our car insurance, can you please reply to the private message I have sent with your contact details and I will arrange this for you. Alternatively, you can call 13 13 43 or visit our website https://www.seniors.com.au/ for a quote.
Kind regards,
Sharon
robert casked
recommended crash repairers in Adelaide
1 answer
Customer RelationsAustralian Seniors
Hi Robert C,
Thank you for your question. If you still need further assistance with a repairer, I will need to arrange for a team member to contact you. Can you please reply to the private message I have sent requesting additional information. Alternatively, please call 13 13 43 and speak with a lovely team member.
Kind regards,
Sharon
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Customer RelationsAustralian Seniors
Hi Joyce,
fordable option that is suitable to your needs. Kind regards, JessicaThank you for sharing your experience with us, we really appreciate it. I am thrilled to hear of the great service that you have received from our team and that we can provide you with an af... Read more