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Reviews

4.8

1,212 reviews
5
(1,030)
4
(147)
3
(23)
2
(3)
1
(9)
  • Value for Money
    4.8 (918)
  • Transparency
    4.7 (847)
  • Customer Service
    4.8 (883)
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Reviewer Photos & Videos

helpful agent on phone

published

My first experience with Australian insurance . checked on line with other companies for quotes. This company offered the lowest premium for the same cover .Consultant was very considerate and explained policy clearly



1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Excellent service very helpful

published

Great value for money saved me just under half the money i was paying with my previous insurer.
Easy set up and great customer service.
New policy holder start on 1st May.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
ColS

ColSSydney, NSW

  • 2 reviews

Good price. Too many phone calls

published

Premiums are competitive for comprehensive car insurance when buying online. However for home and contents they are $600 more expensive than AAMI comparing apples w apples. Too many follow up phone calls( from nice people) which are triggered by each quote enquire in the website

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
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Thank God I found you

published

I think my policy is of good value. A bit lengthy and repetitive with the PDS.Too many questions,Otherwise it is easy to set up.This is my first time purchasing A Drive less Pay less Insurance.

2 comments
Australian Seniors
Customer RelationsAustralian Seniors
Elizabeth
Elizabeth

Thank you for having reliable n patient staff to explain clearly the policy especially to seniors.

Lengthy and Repetitive Set Up Process

published

You are required to provide your bank details, prior to consenting to a policy. You must also agree to automatic renewal. However, the premium was considerably less than I am currently paying.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
John

JohnVictoria

New policy

published

We spoke to a consultant over the phone and she set it all up for us. It was very easy to view the quote prior also. The savings were significant when comparing our last insurer.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi John,
It's great to hear we have been able to provide you with an affordable policy and that our team member was able to assist in setting this up with ease. Thank you for sharing your experience with us.
Kind regards,
Alisa

X GIO client

X GIO clientSydney, NSW

Good product for my needs. Best price around

published

Good value for low kilometre drivers. All requests catered for. Insurance a necessary requirement. Hopefully I will never have to claim against the policy, but if I do it won’t be a bad experience.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi,
Thank you for taking the time to share your experience with us and I am thrilled to hear that we can provide you with an affordable policy that caters to your needs.
Kind regards,
Jessica

Helen

HelenGreater Melbourne (Metropolitan), VIC

Very good value

published

Customer service excellent. I haven't needed to make any claims as yet, so I can't comment on that. But although wait times on call were long, service rep offered to call me back in am when wait times were shorter. That helped so much.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Sarah Dela Cruz

Sarah Dela CruzPerth, WA

  • 6 reviews

Competitive premium though I haven't experienced claims yet

published

Their premium is the very competitive, possibly the cheapest when I've gathered quotes and I like that they give you a lower premium if you nominate the kilometres you'll drive and various add-on options. It's very helpful to minimise extra payments. The website is also very easy to go around with and very straight forward quote. I am a new member and haven't claimed any but I hope it will also be a breeze.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
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jan67

jan67Central Queensland, QLD

perfect

published

policy is good value for me and in this time easy to set up for my needs
my experience was superb the lady was very helpful
and glad i changed my policy to you

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Great choice

published

Excellent staff, very helpful and good rates are a winning combination. I have had no problems and have just renewed the policy with even better terms for my needs. Would have no hesitation in recommending this company.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Victoria

VictoriaSydney, NSW

Excellent customer service

published

Sold my current car and purchased new car. I needed to change insured vehicle details to ensure my comprehensive insurance reflected the change. Current policy cancelled and new policy instigated.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Victoria,
I'm glad to hear of the excellent customer service you received when updating your details and setting up a new policy after purchasing a new car. Thank you for sharing your review with us.
Kind regards,
Alisa

Bev

BevGreater Melbourne (Outer), VIC

  • 2 reviews

Another happy customer.

published

Renewal required some adjustments which was quickly attended to and to my satisfaction. I have been a client for one year during which time have not needed to make a claim.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Bev,
It's wonderful to hear that our team member was able to tend to your request promptly and ensure your policy is updated to be suited to your needs. Thank you for sharing your experience with us.
Kind regards,
Alisa

Geoff

GeoffNortheast, VIC

Great to deal with

published

juat set up car insurance. Sandra was lovely to deal with qnd made it easy for my dad to understand. Never a problem to repeat anything and very patient.Thank you Sandra

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Geoff,
Thank you for taking the time to share your experience with us. I am thrilled to hear of the great service that you have received from Sandra and that we can provide your dad with cover that is suitable to his needs.
Kind regards,
Jessica

Hugh

HughSydney, NSW

  • 2 reviews

Excellent Car Insurance

published

Excellent value. We already have a policy for our other car which was good value so elected to insure car No 2 as well. Easy to set up. Clear explanation by Staff representative

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Car Insurance

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Big John

Big JohnIllawarra, NSW

Better price than others

published

I had used NRMA for over 20 years with one minor claim in that time. I felt their premium was too high this year and it had increased substantially over the last two years with the value of my car going downhill. Seniors saved me over $200.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi there,
It's great to hear we have been able to provide you with an affordable policy that suits your needs. Thank you for taking the time to share your review with us and welcome to Australian Seniors.
Kind regards,
Alisa

Brett

BrettSydney Surrounds, NSW

competitive quote, efficient service.

published

My existing insurer sent me a renewal notice that was nearly $1,000 dearer than last years premium. I sought a quote from Australian Seniors online, which was followed up by a phone call by a call from them. The Australian Seniors representative confirmed my details and requirements, and gave me a quote that was nearly $1,000 cheaper than my existing insurer, and with superior policy provisions. Great service, very happy.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Brett,
Welcome to Australian Seniors! It's fantastic to hear we have been able to provide you with an affordable policy that is suitable to your needs. Thank you for sharing your review with us, we really appreciate it.
Kind regards,
Alisa

charlie

charlieFprbes

  • 2 reviews

this is a product we all need

published

great value this is a new policy with Seniors i was with another insurance company for many years agreed value kept decreasing premiums kept increasing i shopped around Seniors came out in front

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Charlie,
It's great to hear of the value you have found in your policy and that we have been able to provide you with cover that suits your needs. Thank you for sharing your experience with us.
Kind regards,
Alisa

John

JohnSouth East Queensland, QLD

  • 3 reviews

Setting up two new vehicle policies over the phone.

published

We think the process of obtaining these policies was fairly simple and, while not a quick exercise over the phone, quite comprehensive. Our thanks to Lisa for her very able assistance yesterday.
Also our thanks to Anna for her assistance this morning after we had an overnight change of mind to alter one of our policies.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Excellent value for money

published

Easy to facilitate over the phone and great personal interaction with consultant, who was very professional. I have been with AAMI for a number of years but Seniors offers a better product.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Bill,
It's great to hear of the value you have found in your policy and of the great service you received from our team member when setting up your policy. Thank you for sharing your lovely review with us.
Kind regards,
Alisa

Page 3 of 61
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Questions & Answers

dddbbb

dddbbbasked

Comprehensive Car Insurance

Have any of you seniors Insurance buyers tried to use Digicall Assist roadside assistance that was included as an option in your policy? I just rang to see where my welcome pack is after including this in my car insurance. The Australian Insurance person said up to 45 days to get this. I am a 2 hour drive from Sydney and I am worried this will not be reliable.

No answers
Caliola

Caliolaasked

Comprehensive Car Insurance

Can you tell me if you will cancel my existing insurer for me if I join yours ?

3 answers
Australian Seniors
Customer RelationsAustralian Seniors

Hi Caliola,
Thank you for your question. If you join our company, you will still need to contact your previous insurer and cancel your policy yourself.
Kind regards,
Sharon

George A.
George A.

Can you give me a quote on car insurance

Australian Seniors
Customer RelationsAustralian Seniors

Hi George A,
Thank you for your enquiry. If you would like a quote on our car insurance, can you please reply to the private message I have sent with your contact details and I will arrange this for you. Alternatively, you can call 13 13 43 or visit our website https://www.seniors.com.au/ for a quote.
Kind regards,
Sharon

robert c

robert casked

Comprehensive Car Insurance

recommended crash repairers in Adelaide

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Robert C,
Thank you for your question. If you still need further assistance with a repairer, I will need to arrange for a team member to contact you. Can you please reply to the private message I have sent requesting additional information. Alternatively, please call 13 13 43 and speak with a lovely team member.
Kind regards,
Sharon

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