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Reviews

4.8

1,212 reviews
5
(1,030)
4
(147)
3
(23)
2
(3)
1
(9)
  • Value for Money
    4.8 (918)
  • Transparency
    4.7 (847)
  • Customer Service
    4.8 (883)
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Reviewer Photos & Videos

Vic

VicBelconnen 2615, ACT

Excellent value and claim service

published

Policy was excellent value - half the price of my previous insurer which I had been with for years. Policy was easy to set up although I could not find my exact model online and had to phone AS to finalise. Started with Australian Seniors in January 2020. A few weeks after I switched to them the car was damaged in a hailstorm. I completed a claim form online and heard back within 24 hours. I took the car in for a quote as advised and received approval to repair within a few days. Left the car for repairs and got it back sooner than I expected. The quality of the repairs is outstanding - looks as good as new. I am very impressed with insurance company and repairer.



Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 weeks
Claim DateFebruary 2020
Claim ApprovedYes
Car ModelBMW 3 Series F30
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Vic,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to set up your policy and that we could get you back on the road sooner than expected.
Kind regards,
Jessica

Leon madssen

Leon madssen

  • 2 reviews

Great offer for my car insurence

published

Great value have been with Nrma for 30 odd years and now have switched to seniors insurence thank you for your great price will transfer my other car over to seniors

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelKia Sorento UM Platinum
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Leon,
It's wonderful to hear that we have been able to provide you with an affordable policy that suits your needs. Thank you for sharing your review with us and welcome to Australian Seniors!
Kind regards,
Alisa



email only

email onlyEmu Plains

  • 3 reviews

Good customer service

published

Policy was good value & easy to set with the assistance of a very helpful lady named Tennille. This is my first policy with this company,but it won't be my last. I have another car due shortly.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi there,
It's lovely to hear that our helpful team member, Tenille, was able to assist in setting your policy up with ease and that you have found value in your cover. Thank you for sharing such a great review with us.
Kind regards,
Alisa

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Kaz

KazGreater Melbourne (Metropolitan), VIC

Great service and value for money

published

Myself and my husband have been paying for car, house and contents insurance for years with the same company and have found each year it goes up by quite a lot of money and is becoming more expensive and harder to afford. As we are of Senior age now, we have turned to Seniors insurance and have found great savings by 50% of what we have been paying. The service operator was great and the policy easy to understand and set up. We will continue with Seniors insurance for all our insurance needs.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelHolden Cruz
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Easy Process

published

Easy simple online process providing all the relevant information. New to using this particular insurance company, found policy was good value and was looking for free excess for windscreen replacement.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelKia Rio UB
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi SAJ,
It's great to hear that setting up your policy was met with ease with our user-friendly online portal and that we can provide you with a cover that suits your needs. Thank you for sharing your review with us.
Kind regards,
Alisa

Very impressed with Georgia

published

Phoned for a quote only and we accepted quote. Georgia was very helpful and everything was easy to understand and explained to a couple of oldies so thank you very much.

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Tootsie,
Thank you for sharing such a great review with us. It's a pleasure to hear that our helpful team member, Georgia was able to set up a suitable policy for you and that you were left feeling fully informed.
Kind regards,
Alisa

The reviewer stated that an incentive was offered for this review

Cost effective, great editing options to see what suits best

published

The "pay as you go" option allows you to calculate insurance specific to your needs and Kms travelled,.
Staff were polite and helpful, I believe I have the best comprehensive car insurance for my needs

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Maree

MareeSouth East Queensland, QLD

Great cover, pay for just what you need

published

Very helpful staff and very easy to deal with. Set up was quick and easy also.
Cover only what you need. No need to pay for unnecessary extras.
New to this insurance company.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelToyota Corolla E180 Hatch Ascent
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Mav

MavGreater Melbourne (Outer), VIC

upgrade

published

For years I was running my car on 3rd party fire and theft as Comprehensive was $$$$ to pay, renewal came around checked with Seniors Insurance.....now my car has Comprehensive very happy with my outcome

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Mav,
It's great to hear that we have been able to provide you with an affordable policy that suits your needs. Thank you for sharing your lovely review with us.
Kind regards,
Alisa

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Great cover saved us $24 / month

published

The new policy has saved us $24 a month great value the company we were with weren't even prepared to price match, to save that amount over the year fantastic.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelHolden Astra
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Helen,
Thank you for taking the time to share your experience with us and I am delighted to hear that we can provide you with an affordable option that is suitable to your needs. Welcome to Australian Seniors.
Kind regards,
Jessica

Very very good

published

Policy was very good combining car insurance & road side assistance It was easy to do this over the phone .. very competitive .. I feel sure it’s going to work for me

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
Car ModelHyundai ix35
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Heather Vescio

Heather VescioGreater Melbourne (Outer), VIC

New Policy first time with Seniors

published

Very professional and informative... very happy dealing with policy good value for money will recommend to friends.. very friendly staff and rung back when they said they would thanks you made me feel at ease

Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelRenault Clio
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Heather,
Welcome to Australian Seniors! I'm delighted to hear of the service you received from our friendly team members and were left feeling informed. Thank you for sharing your review with us.
Kind regards,
Alisa

Great value and easy buying experience.

published

Great value and easy buying experience. Much cheaper and better agreed value offered than my previous insurer. The lady who I talked with in purchasing the policy was very knowledgeable and a delight to deal with.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelFord Focus
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Rainer S.

Rainer S.Greater Melbourne (Inner), VIC

Diligent, Flexible and Value for Money. Very Happy.

published

Couldn't be happier with the service received. The questionnaire to enter the insurance arrangement was fairly complex and lengthy, but in the end it was all worth it and a later call to amend and add some minor details was easy. This insurance is recommended.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelCitroën C4 Cactus
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Just what we need

published

Easy to understand policies . Also you can choose from the options available to what suits each persons needs . So easy to setup and get started being covered by Senior insurance company

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelNissan Pathfinder R52 ST
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
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Christine

Christine

  • 2 reviews

A shining example of what can be done for seniors

published

Policy was good value. I have been with Australian seniors for Comprehensive Insurance for some two years and the policy that I chose has suited me very well. I have not yet lodged a claim with Australiam Seniors and I hope that I will not have to any time soon.

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Christine,
I'm delighted to hear that we have been able to provide you with a policy that is suitable to your needs and that you find value in your cover. Thank you for sharing your review with us, we really appreciate it.
Kind regards,
Alisa

Pandula Samarakone

Pandula SamarakoneGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Excellent

published

I was happy about my policy and your customer service officer Jonah was very helpful. He called back when he promised he will call back and went through step by step and agreed with me on some issues.

Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelHolden Berlina VE
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Great fix for me

published

is an inspired choice policy
I would like to thank the young lady who help me set up the Policy she made it so easy and was so clear I’ve been to one of the best people I’ve dealt with over the phone engaging with people was outstanding

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

The reviewer stated that an incentive was offered for this review

Teresa

TeresaSydney, NSW

Brilliant service and price

published

Ash from Australia Seniors is most helpful. I already have home contents insurance with Seniors, my experience then was very good too. Seniors is now my favourite insurance company and I will recommend it to friends and relatives.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelMazda 2
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
msm

msmMoruya

  • 2 reviews

Price competitive.

published

I was sent this request for review on the same day as signing up for comprehensive car insurance, and as I've not been with Seniors before I cannot comment on anything else.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi MSM,
Welcome to Australian Seniors and I'm glad to hear we have been able to provide you with an affordable policy. Thank you for taking the time to share your experience so far.
Kind regards,
Alisa

Page 2 of 61
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Questions & Answers

dddbbb

dddbbbasked

Comprehensive Car Insurance

Have any of you seniors Insurance buyers tried to use Digicall Assist roadside assistance that was included as an option in your policy? I just rang to see where my welcome pack is after including this in my car insurance. The Australian Insurance person said up to 45 days to get this. I am a 2 hour drive from Sydney and I am worried this will not be reliable.

No answers
Caliola

Caliolaasked

Comprehensive Car Insurance

Can you tell me if you will cancel my existing insurer for me if I join yours ?

3 answers
Australian Seniors
Customer RelationsAustralian Seniors

Hi Caliola,
Thank you for your question. If you join our company, you will still need to contact your previous insurer and cancel your policy yourself.
Kind regards,
Sharon

George A.
George A.

Can you give me a quote on car insurance

Australian Seniors
Customer RelationsAustralian Seniors

Hi George A,
Thank you for your enquiry. If you would like a quote on our car insurance, can you please reply to the private message I have sent with your contact details and I will arrange this for you. Alternatively, you can call 13 13 43 or visit our website https://www.seniors.com.au/ for a quote.
Kind regards,
Sharon

robert c

robert casked

Comprehensive Car Insurance

recommended crash repairers in Adelaide

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Robert C,
Thank you for your question. If you still need further assistance with a repairer, I will need to arrange for a team member to contact you. Can you please reply to the private message I have sent requesting additional information. Alternatively, please call 13 13 43 and speak with a lovely team member.
Kind regards,
Sharon

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