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Reviews

4.8

1,212 reviews
5
(1,030)
4
(147)
3
(23)
2
(3)
1
(9)
  • Value for Money
    4.8 (918)
  • Transparency
    4.7 (847)
  • Customer Service
    4.8 (883)
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Reviewer Photos & Videos

Scorpio21

Scorpio21Sydney, NSW

  • 3 reviews

Left on the road because road assistance on my car insurance takes 48 hours to start ):(

published

Started policy 18/04 with new car broke down 19/04 to be told I'm not in the system takes 48 hours.. Where does it state this when opening policy. Had to pay $275 for tow truck.. Stranded in Sydney traffic. Not happy have a solicitor looking into it along with fair trading



1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Scorpio21,
Thank you for reaching out to us with your concerns. We would appreciate the opportunity to look into this further for you and have sent you a private message to obtain further information.
Kind regards,
Jessica

Susan

SusanGippsland, VIC

Very good service!

published

I took out my first car insurance cover with Seniors Car Insurance and was very happy with the quote and the service I received. The cost was around $333.00 lower than what my previous car insurance company wanted me to pay this year! The woman I dealt with was informative and concise in the information she imparted to me. I'm very satisfied.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Graham

GrahamRINGWOOD, VIC 3134

  • 2 reviews

Strange I have to go through a new quoting procedure to get the best deal.

published

We have been long time customers of Seniors Ins. Agency/Real Holland yet we don't get the best deal until we re-quote via the website. So every year now I must go through a re-quote procedure to get the best deal. By re-quoting via website I have been able to save $673.00 per annum.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Graham,
Thank you for taking the time to share your experience with us. We are always looking for ways to enhance the services that we provide to customers and your feedback with assist with this.
Kind regards,
Jessica

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Dan

DanGreater Melbourne (Metropolitan), VIC

Great customer care

published

Team member Guy was prompt and very helpful in picking the right product for my comprehensive car insurance, policy which I found value for money. The product 'Pay as you Drive' is really a fair assessment of your insurance, specially at a time like this, where you pay for the distance you drive!

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Dan,
It's wonderful to hear we have been able to set your policy up to suit your needs and that our helpful team member, Guy, has left you feeling fully informed. Thank you for sharing your experience with us.
Kind regards,
Alisa

Dennis

DennisHunter Region, NSW

great service, great price

published

New policy and will change other policys great value for money and customer service and the lady setting up the policy was very helpful,I will inform friends and family about the service and value

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Maria D.

Maria D.Sydney, NSW

  • 2 reviews

Easiest car insurance cover I have ever had

published

The insurance quote was very good & cheapest out of several other quotes I got.
I will be moving my home policy when it`s up for renewal to Australian Seniors the service was great!

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Mario

MarioSydney, NSW

Great customer service

published

The Comprehensive car insurance policy was good value and the team member from Australian Seniors was very helpful she was absolutely great. I will be looking at other policies to switch over to Seniors

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
robert chisholm

robert chisholmGreater Melbourne (Outer), VIC

  • 3 reviews

Excellent Personal Experience

published

This is for submission of a quote - I was contacted shortly afterwards and had a very comprehensive and friendly info session with the company rep who was delightful. Quote price was exceptional!

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Excellent help

published

I am a new customer and I was very happy with the outcome of the policy And the representative was very courteous and explained everything and very helpful good value

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
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Excellent

published

It was very easy to set up as Guy was so knowledgeable and assisted us every step of the way.
He is a real asset to your company. He also assisted us with the best price

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Fahira,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from Guy and that setting up your policy was done with ease.
Kind regards,
Jessica

Good service

published

Policies were very good value. Very easy to set up and the service provided was first class. Contact was made first call and a necessary call back was right on time as arranged.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Bigmike62

Bigmike62Darling Downs, QLD

  • 8 reviews

Best value car Insurance

published

Did many online quotes with various Car Insurance companies, But Australian seniors comprehensive car insurance was the cheapest and had the agreed value I was looking for.
Easy to deal with on the phone and easy to navigate online. I highly recommend them to over 50's.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Rocky

RockyGeelong

  • 3 reviews

Car insurance

published

Very professional and helpful. The experience was done in a timely manner. It catered for all my needs for both house and car insurance. Very competitive prices and options for insurances.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Vera

VeraSouth East Queensland, QLD

Excellent value for money

published

I am a new applicant! So I can’t give an opinion at this time. But I am looking forward to being with Seniors Insurance for many years to come! Thank you.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Bindie

BindieGreater Melbourne (Outer), VIC

I am extremely happy with the coverage

published

The policy was easy to set up and the person l spoke to was fantastic and answered all my questions and explained anything l didn't understand l would definitely recommend people getting their insurance from this company

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
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Janet

JanetSouth East Queensland, QLD

  • 2 reviews

Affordable insurance

published

Friendly, helpful staff. Explained everything clearly and answered questions concisely. Policy is competitively priced and value for money. Representative rang back at agreed time and made it easy to purchase the appropriate policy.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Peter watson

Peter watsonGreater Melbourne (Outer), VIC

  • 2 reviews

Fast, simple to navigate web site. Very happy with price. Thankyou

published

Policy very easy to set up. The web site worked
Happy with service and price.
Only just started policy so no claims or other services have been used as yet.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Colin

ColinGreater Melbourne (Metropolitan), VIC

  • 2 reviews

the best ever support on the phone ... thanks Lyn

published

I received an automatic renewal notice from Seniors. I recommend that Seniors alter their reinsurance practices and reach out to insurees to test whether what is proposed remains appropriate - in other words be proactive, respect your clientele and don't leave them hanging on a call centre phone. And please change the awful musak - and please advise those sitting on the end of the phone as to how long they have to wait. I finally got onto a lovely lady in sales, Lyn, who went above and beyond to assist - which included cancelling the current policy and then issuing a policy appropriate to my current circumstances. Thankyou Lyn. I haven't had to claim (and hope I never do!) and hope that claims process as efficient as Lyn was.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Denise

DeniseGreater Melbourne (Outer), VIC

Excelet

published

Yes the policy is good value. It was all explained efficiently & processed in plenty of time for me to pick up my new car. It was good to know that if anything happened I was covered.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Christine

ChristineHunter Region, NSW

Great price user friendly process

published

Great value for cover provided and flexible ability to taylor cover with options available. Online process allowed for easy set up via user friendly screens which had the added benefit of efficiently scrolling to next page.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Page 4 of 61
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Questions & Answers

dddbbb

dddbbbasked

Comprehensive Car Insurance

Have any of you seniors Insurance buyers tried to use Digicall Assist roadside assistance that was included as an option in your policy? I just rang to see where my welcome pack is after including this in my car insurance. The Australian Insurance person said up to 45 days to get this. I am a 2 hour drive from Sydney and I am worried this will not be reliable.

No answers
Caliola

Caliolaasked

Comprehensive Car Insurance

Can you tell me if you will cancel my existing insurer for me if I join yours ?

3 answers
Australian Seniors
Customer RelationsAustralian Seniors

Hi Caliola,
Thank you for your question. If you join our company, you will still need to contact your previous insurer and cancel your policy yourself.
Kind regards,
Sharon

George A.
George A.

Can you give me a quote on car insurance

Australian Seniors
Customer RelationsAustralian Seniors

Hi George A,
Thank you for your enquiry. If you would like a quote on our car insurance, can you please reply to the private message I have sent with your contact details and I will arrange this for you. Alternatively, you can call 13 13 43 or visit our website https://www.seniors.com.au/ for a quote.
Kind regards,
Sharon

robert c

robert casked

Comprehensive Car Insurance

recommended crash repairers in Adelaide

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Robert C,
Thank you for your question. If you still need further assistance with a repairer, I will need to arrange for a team member to contact you. Can you please reply to the private message I have sent requesting additional information. Alternatively, please call 13 13 43 and speak with a lovely team member.
Kind regards,
Sharon

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