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Scorpio21Sydney, NSW
- 3 reviews
Left on the road because road assistance on my car insurance takes 48 hours to start ):(
Started policy 18/04 with new car broke down 19/04 to be told I'm not in the system takes 48 hours.. Where does it state this when opening policy. Had to pay $275 for tow truck.. Stranded in Sydney traffic. Not happy have a solicitor looking into it along with fair trading
1 comment
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SusanGippsland, VIC
Very good service!
I took out my first car insurance cover with Seniors Car Insurance and was very happy with the quote and the service I received. The cost was around $333.00 lower than what my previous car insurance company wanted me to pay this year! The woman I dealt with was informative and concise in the information she imparted to me. I'm very satisfied.
1 comment
Customer RelationsAustralian Seniors
Hi Susan,
Welcome to Australian Seniors! It's wonderful to hear we have been able to provide you with an affordable policy that suits your needs and that our team member has left you feeling fully in... Read more
formed. Thank you for sharing your review with us. Kind regards, Alisa
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GrahamRINGWOOD, VIC 3134
- 2 reviews
Strange I have to go through a new quoting procedure to get the best deal.
We have been long time customers of Seniors Ins. Agency/Real Holland yet we don't get the best deal until we re-quote via the website. So every year now I must go through a re-quote procedure to get the best deal. By re-quoting via website I have been able to save $673.00 per annum.
1 comment
Customer RelationsAustralian Seniors
Hi Graham,
Thank you for taking the time to share your experience with us. We are always looking for ways to enhance the services that we provide to customers and your feedback with assist with this.
Kind regards,
Jessica
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Find out how Seniors Comprehensive Car Insurance compares to other Car Insurance
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DanGreater Melbourne (Metropolitan), VIC
Great customer care
Team member Guy was prompt and very helpful in picking the right product for my comprehensive car insurance, policy which I found value for money. The product 'Pay as you Drive' is really a fair assessment of your insurance, specially at a time like this, where you pay for the distance you drive!
1 comment
Customer RelationsAustralian Seniors
Hi Dan,
It's wonderful to hear we have been able to set your policy up to suit your needs and that our helpful team member, Guy, has left you feeling fully informed. Thank you for sharing your experience with us.
Kind regards,
Alisa
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DennisHunter Region, NSW
great service, great price
New policy and will change other policys great value for money and customer service and the lady setting up the policy was very helpful,I will inform friends and family about the service and value
1 comment
Customer RelationsAustralian Seniors
Hi Dennis,
It's fantastic to hear we have been able to provide you with an affordable policy with great value and that our helpful team member was able to assist when setting this up. Thank you for ta... Read more
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Maria D.Sydney, NSW
- 2 reviews
- Comprehensive Car Insurance
- Verified customer
Easiest car insurance cover I have ever had
The insurance quote was very good & cheapest out of several other quotes I got.
I will be moving my home policy when it`s up for renewal to Australian Seniors the service was great!
1 comment
Customer RelationsAustralian Seniors
Hi Maria,
It's a pleasure to hear we have been able to provide you with an affordable policy that suits your needs and looking forward to working with you in the future for all your insurance needs. T... Read more
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MarioSydney, NSW
Great customer service
The Comprehensive car insurance policy was good value and the team member from Australian Seniors was very helpful she was absolutely great. I will be looking at other policies to switch over to Seniors
1 comment
Customer RelationsAustralian Seniors
Hi Mario,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from our team and that we can provide you with an affordabl... Read more
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robert chisholmGreater Melbourne (Outer), VIC
- 3 reviews
Excellent Personal Experience
This is for submission of a quote - I was contacted shortly afterwards and had a very comprehensive and friendly info session with the company rep who was delightful. Quote price was exceptional!
1 comment
Customer RelationsAustralian Seniors
Hi Robert,
It's wonderful to hear that we have been able to provide you an affordable policy and of the friendly service you received from our team member who left you feeling informed. Thank you for... Read more
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Excellent help
I am a new customer and I was very happy with the outcome of the policy And the representative was very courteous and explained everything and very helpful good value
1 comment
Customer RelationsAustralian Seniors
Hi Andrea,
Thank you for taking the time to share your experience with us. I am delighted to hear that you felt fully informed when choosing Australian Seniors to provide you with cover suitable to yo... Read more
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Find out how Seniors Comprehensive Car Insurance compares to other Car Insurance
Know better, choose better.
Excellent
It was very easy to set up as Guy was so knowledgeable and assisted us every step of the way.
He is a real asset to your company. He also assisted us with the best price
1 comment
Customer RelationsAustralian Seniors
Hi Fahira,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from Guy and that setting up your policy was done with ease.
Kind regards,
Jessica
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Good service
Policies were very good value. Very easy to set up and the service provided was first class. Contact was made first call and a necessary call back was right on time as arranged.
1 comment
Customer RelationsAustralian Seniors
Hi Gregory,
I'm delighted to hear of the ease in which your policy was set up with our helpful team member and that you have found value in your policy. Thank you for taking the time to share your ex... Read more
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Bigmike62Darling Downs, QLD
- 8 reviews
Best value car Insurance
Did many online quotes with various Car Insurance companies, But Australian seniors comprehensive car insurance was the cheapest and had the agreed value I was looking for.
Easy to deal with on the phone and easy to navigate online. I highly recommend them to over 50's.
1 comment
Customer RelationsAustralian Seniors
Hi Bigmike,
I'm glad to hear that we have been able to provide you with an affordable policy that suits your needs and that setting this up was met with ease. Thank you for sharing your experience wit... Read more
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RockyGeelong
- 3 reviews
Car insurance
Very professional and helpful. The experience was done in a timely manner. It catered for all my needs for both house and car insurance. Very competitive prices and options for insurances.
1 comment
Customer RelationsAustralian Seniors
Hi Rocky,
It is wonderful to hear of the great service that you have received from our team and of the ease in which you were able to set up your policies. Thank you for taking the time to share your ... Read more
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VeraSouth East Queensland, QLD
Excellent value for money
I am a new applicant! So I can’t give an opinion at this time. But I am looking forward to being with Seniors Insurance for many years to come! Thank you.
1 comment
Customer RelationsAustralian Seniors
Hi Vera,
Thank you for taking the time to share your experience with us. I am pleased to hear that we can provide you with an affordable option that is suitable to your needs and we look forward to a ... Read more
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BindieGreater Melbourne (Outer), VIC
I am extremely happy with the coverage
The policy was easy to set up and the person l spoke to was fantastic and answered all my questions and explained anything l didn't understand l would definitely recommend people getting their insurance from this company
1 comment
Customer RelationsAustralian Seniors
Hi Bindie,
It's great to hear that your policy was set up with ease with one of our helpful team members and that you were left feeling fully informed. Thank you for taking the time to share your exp... Read more
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Find out how Seniors Comprehensive Car Insurance compares to other Car Insurance
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JanetSouth East Queensland, QLD
- 2 reviews
Affordable insurance
Friendly, helpful staff. Explained everything clearly and answered questions concisely. Policy is competitively priced and value for money. Representative rang back at agreed time and made it easy to purchase the appropriate policy.
1 comment
Customer RelationsAustralian Seniors
Hi Janet,
Thank you for such a wonderful review. I'm delighted to hear that our helpful team member was able to set up an affordable policy for you with ease and that you were left feeling fully info... Read more
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Peter watsonGreater Melbourne (Outer), VIC
- 2 reviews
Fast, simple to navigate web site. Very happy with price. Thankyou
Policy very easy to set up. The web site worked
Happy with service and price.
Only just started policy so no claims or other services have been used as yet.
1 comment
Customer RelationsAustralian Seniors
Hi Peter,
I'm delighted to hear of the ease you experienced when setting up your policy through our user-friendly online portal and that we have been able to provide you with an affordable cover. Tha... Read more
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ColinGreater Melbourne (Metropolitan), VIC
- 2 reviews
the best ever support on the phone ... thanks Lyn
I received an automatic renewal notice from Seniors. I recommend that Seniors alter their reinsurance practices and reach out to insurees to test whether what is proposed remains appropriate - in other words be proactive, respect your clientele and don't leave them hanging on a call centre phone. And please change the awful musak - and please advise those sitting on the end of the phone as to how long they have to wait. I finally got onto a lovely lady in sales, Lyn, who went above and beyond to assist - which included cancelling the current policy and then issuing a policy appropriate to my current circumstances. Thankyou Lyn. I haven't had to claim (and hope I never do!) and hope that claims process as efficient as Lyn was.
1 comment
Customer RelationsAustralian Seniors
Hi Colin,
Thank you for taking the time to share your feedback with us, we really appreciate it. We are always looking for ways to enhance the services that we provide to our customers and your feedba... Read more
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DeniseGreater Melbourne (Outer), VIC
Excelet
Yes the policy is good value. It was all explained efficiently & processed in plenty of time for me to pick up my new car. It was good to know that if anything happened I was covered.
1 comment
Customer RelationsAustralian Seniors
Hi Denise,
It is wonderful to hear that we can provide you with cover that is suitable to your needs for your new car and that you felt fully informed when choosing Australian Seniors. Thank you for t... Read more
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ChristineHunter Region, NSW
Great price user friendly process
Great value for cover provided and flexible ability to taylor cover with options available. Online process allowed for easy set up via user friendly screens which had the added benefit of efficiently scrolling to next page.
1 comment
Customer RelationsAustralian Seniors
Hi Christine,
It's excellent to hear that we have been able to provide you with an affordable cover that suits your needs and that setting up your policy with our user-friendly online portal was met ... Read more
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Questions & Answers
dddbbbasked
Have any of you seniors Insurance buyers tried to use Digicall Assist roadside assistance that was included as an option in your policy? I just rang to see where my welcome pack is after including this in my car insurance. The Australian Insurance person said up to 45 days to get this. I am a 2 hour drive from Sydney and I am worried this will not be reliable.
No answers
Caliolaasked
Can you tell me if you will cancel my existing insurer for me if I join yours ?
3 answers
Customer RelationsAustralian Seniors
Hi Caliola,
Thank you for your question. If you join our company, you will still need to contact your previous insurer and cancel your policy yourself.
Kind regards,
Sharon
Can you give me a quote on car insurance
Customer RelationsAustralian Seniors
Hi George A,
Thank you for your enquiry. If you would like a quote on our car insurance, can you please reply to the private message I have sent with your contact details and I will arrange this for you. Alternatively, you can call 13 13 43 or visit our website https://www.seniors.com.au/ for a quote.
Kind regards,
Sharon
robert casked
recommended crash repairers in Adelaide
1 answer
Customer RelationsAustralian Seniors
Hi Robert C,
Thank you for your question. If you still need further assistance with a repairer, I will need to arrange for a team member to contact you. Can you please reply to the private message I have sent requesting additional information. Alternatively, please call 13 13 43 and speak with a lovely team member.
Kind regards,
Sharon
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Customer RelationsAustralian Seniors
Hi Scorpio21,
Thank you for reaching out to us with your concerns. We would appreciate the opportunity to look into this further for you and have sent you a private message to obtain further information.
Kind regards,
Jessica