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Reviews

4.8

1,222 reviews
5
(1,037)
4
(150)
3
(23)
2
(3)
1
(9)
  • Value for Money
    4.8 (927)
  • Transparency
    4.7 (855)
  • Customer Service
    4.8 (892)
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Reviewer Photos & Videos

Excellent

published

It was very easy to set up as Guy was so knowledgeable and assisted us every step of the way.
He is a real asset to your company. He also assisted us with the best price



1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Fahira,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from Guy and that setting up your policy was done with ease.
Kind regards,
Jessica

Good service

published

Policies were very good value. Very easy to set up and the service provided was first class. Contact was made first call and a necessary call back was right on time as arranged.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Bigmike62

Bigmike62Darling Downs, QLD

  • 8 reviews

Best value car Insurance

published

Did many online quotes with various Car Insurance companies, But Australian seniors comprehensive car insurance was the cheapest and had the agreed value I was looking for.
Easy to deal with on the phone and easy to navigate online. I highly recommend them to over 50's.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Car Insurance

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Rocky

RockyGeelong

  • 3 reviews

Car insurance

published

Very professional and helpful. The experience was done in a timely manner. It catered for all my needs for both house and car insurance. Very competitive prices and options for insurances.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Vera

VeraSouth East Queensland, QLD

Excellent value for money

published

I am a new applicant! So I can’t give an opinion at this time. But I am looking forward to being with Seniors Insurance for many years to come! Thank you.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Bindie

BindieGreater Melbourne (Outer), VIC

I am extremely happy with the coverage

published

The policy was easy to set up and the person l spoke to was fantastic and answered all my questions and explained anything l didn't understand l would definitely recommend people getting their insurance from this company

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Janet

JanetSouth East Queensland, QLD

  • 2 reviews

Affordable insurance

published

Friendly, helpful staff. Explained everything clearly and answered questions concisely. Policy is competitively priced and value for money. Representative rang back at agreed time and made it easy to purchase the appropriate policy.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Peter watson

Peter watsonGreater Melbourne (Outer), VIC

  • 2 reviews

Fast, simple to navigate web site. Very happy with price. Thankyou

published

Policy very easy to set up. The web site worked
Happy with service and price.
Only just started policy so no claims or other services have been used as yet.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Colin

ColinGreater Melbourne (Metropolitan), VIC

  • 2 reviews

the best ever support on the phone ... thanks Lyn

published

I received an automatic renewal notice from Seniors. I recommend that Seniors alter their reinsurance practices and reach out to insurees to test whether what is proposed remains appropriate - in other words be proactive, respect your clientele and don't leave them hanging on a call centre phone. And please change the awful musak - and please advise those sitting on the end of the phone as to how long they have to wait. I finally got onto a lovely lady in sales, Lyn, who went above and beyond to assist - which included cancelling the current policy and then issuing a policy appropriate to my current circumstances. Thankyou Lyn. I haven't had to claim (and hope I never do!) and hope that claims process as efficient as Lyn was.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Car Insurance

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Denise

DeniseGreater Melbourne (Outer), VIC

Excelet

published

Yes the policy is good value. It was all explained efficiently & processed in plenty of time for me to pick up my new car. It was good to know that if anything happened I was covered.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Christine

ChristineHunter Region, NSW

Great price user friendly process

published

Great value for cover provided and flexible ability to taylor cover with options available. Online process allowed for easy set up via user friendly screens which had the added benefit of efficiently scrolling to next page.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Comprehensive Car Insurance

published

I did an online quote and had a couple questions. Very professional, recapped on what I had just done online, ensured that I was happy and that all my questions were answered. From start to finish was 28 mins. Will definitely use them again and consider changing home and contents insurance as well.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Great service. Very friendly and helpful.

published

I felt it was easy to get a quote and very reasonable. Then I received a follow up call and the lady was very helpful and friendly. She answered all my questions.

2 comments
Australian Seniors
Customer RelationsAustralian Seniors
Lee-anne
Lee-anne

Your welcome. Enjoy your day.

Hoi Kwan Wong

Hoi Kwan WongMetropolitan Adelaide, SA

Good price and policy for seniors.

published

I have not lodged any claim since I bought the car and insurance with you in 2013. Because I am always with you so I am happy to continue. I like the pay as you go cover but there are some cover irrelevant eg car seat for children.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Michael

MichaelSouth West, WA

Saved money on my renewal

published

First time with Seniors Car Insurance. Saved money on the premium. Looking forward to good service should I need to contact them. If all goes well I will consider other insurance

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Car Insurance

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Jo T.

Jo T.Greater Melbourne (Outer), VIC

Good policy and cheapest available. Easy to understand.

published

Good value policy. I am a disability pensioner and it is affordable for me. It was quick and easy to complete online. Email confirmation was quick and accurate. Very happy.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Checkout Chick

Checkout ChickPerth, WA

  • 4 reviews

Pay as you Drive - saved heaps

published

Time to renew my car insurance and did the usual research. Decided on this one because of reviews on customer service and Pay as you Drive option. Saved quite a bit as I do low kms.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Susan

SusanVictoria

New car policy taken out today.

published

Glad to have purchased a car insurance policy for my car with Seniors .. competitive but good value. I found the website easy to follow and the questions were easy to answer making the whole process quite simple. Am confident this is a reliable company to be with. Have used before for travel insurance and were wonderful when we had a serious medical issue just days before our planned trip.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Len1010

Len1010South East Queensland, QLD

  • 49 reviews
  • 11 likes

No one is answering. Is there anyone in there?

published
5 comments
Australian Seniors
Customer RelationsAustralian Seniors
Len1010
Len1010

Today is 20/04/2020
So Jessica when exactly is someone going to contact me?
Will it even happen in my lifetime?
I said no one was at home at Seniors and clearly no one is.

Australian Seniors
Customer RelationsAustralian Seniors

Hi Len,
Thank you for letting me know and we're disappointed to hear of this. I have escalated this further, to ensure that you are contacted as soon as possible.
Kind regards,
Jessica

Competitive and effective

published

Compared to other offers Seniors offered good value and the policy was quite easy to establish. This is a new policy so as yet no experience of any services other than initial set up.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Page 5 of 62
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Questions & Answers

dddbbb

dddbbbasked

Comprehensive Car Insurance

Have any of you seniors Insurance buyers tried to use Digicall Assist roadside assistance that was included as an option in your policy? I just rang to see where my welcome pack is after including this in my car insurance. The Australian Insurance person said up to 45 days to get this. I am a 2 hour drive from Sydney and I am worried this will not be reliable.

No answers
Caliola

Caliolaasked

Comprehensive Car Insurance

Can you tell me if you will cancel my existing insurer for me if I join yours ?

3 answers
Australian Seniors
Customer RelationsAustralian Seniors

Hi Caliola,
Thank you for your question. If you join our company, you will still need to contact your previous insurer and cancel your policy yourself.
Kind regards,
Sharon

George A.
George A.

Can you give me a quote on car insurance

Australian Seniors
Customer RelationsAustralian Seniors

Hi George A,
Thank you for your enquiry. If you would like a quote on our car insurance, can you please reply to the private message I have sent with your contact details and I will arrange this for you. Alternatively, you can call 13 13 43 or visit our website https://www.seniors.com.au/ for a quote.
Kind regards,
Sharon

robert c

robert casked

Comprehensive Car Insurance

recommended crash repairers in Adelaide

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Robert C,
Thank you for your question. If you still need further assistance with a repairer, I will need to arrange for a team member to contact you. Can you please reply to the private message I have sent requesting additional information. Alternatively, please call 13 13 43 and speak with a lovely team member.
Kind regards,
Sharon

Get an answer from our members and Australian Seniors representatives

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