Reviewer Photos & Videos
Excellent
It was very easy to set up as Guy was so knowledgeable and assisted us every step of the way.
He is a real asset to your company. He also assisted us with the best price
1 comment
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Good service
Policies were very good value. Very easy to set up and the service provided was first class. Contact was made first call and a necessary call back was right on time as arranged.
1 comment
Customer RelationsAustralian Seniors
Hi Gregory,
I'm delighted to hear of the ease in which your policy was set up with our helpful team member and that you have found value in your policy. Thank you for taking the time to share your ex... Read more
perience with us, we really appreciate it. Kind regards, Alisa
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Bigmike62Darling Downs, QLD
- 8 reviews
Best value car Insurance
Did many online quotes with various Car Insurance companies, But Australian seniors comprehensive car insurance was the cheapest and had the agreed value I was looking for.
Easy to deal with on the phone and easy to navigate online. I highly recommend them to over 50's.
1 comment
Customer RelationsAustralian Seniors
Hi Bigmike,
I'm glad to hear that we have been able to provide you with an affordable policy that suits your needs and that setting this up was met with ease. Thank you for sharing your experience wit... Read more
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RockyGeelong
- 3 reviews
Car insurance
Very professional and helpful. The experience was done in a timely manner. It catered for all my needs for both house and car insurance. Very competitive prices and options for insurances.
1 comment
Customer RelationsAustralian Seniors
Hi Rocky,
It is wonderful to hear of the great service that you have received from our team and of the ease in which you were able to set up your policies. Thank you for taking the time to share your ... Read more
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VeraSouth East Queensland, QLD
Excellent value for money
I am a new applicant! So I can’t give an opinion at this time. But I am looking forward to being with Seniors Insurance for many years to come! Thank you.
1 comment
Customer RelationsAustralian Seniors
Hi Vera,
Thank you for taking the time to share your experience with us. I am pleased to hear that we can provide you with an affordable option that is suitable to your needs and we look forward to a ... Read more
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BindieGreater Melbourne (Outer), VIC
I am extremely happy with the coverage
The policy was easy to set up and the person l spoke to was fantastic and answered all my questions and explained anything l didn't understand l would definitely recommend people getting their insurance from this company
1 comment
Customer RelationsAustralian Seniors
Hi Bindie,
It's great to hear that your policy was set up with ease with one of our helpful team members and that you were left feeling fully informed. Thank you for taking the time to share your exp... Read more
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JanetSouth East Queensland, QLD
- 2 reviews
Affordable insurance
Friendly, helpful staff. Explained everything clearly and answered questions concisely. Policy is competitively priced and value for money. Representative rang back at agreed time and made it easy to purchase the appropriate policy.
1 comment
Customer RelationsAustralian Seniors
Hi Janet,
Thank you for such a wonderful review. I'm delighted to hear that our helpful team member was able to set up an affordable policy for you with ease and that you were left feeling fully info... Read more
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Peter watsonGreater Melbourne (Outer), VIC
- 2 reviews
Fast, simple to navigate web site. Very happy with price. Thankyou
Policy very easy to set up. The web site worked
Happy with service and price.
Only just started policy so no claims or other services have been used as yet.
1 comment
Customer RelationsAustralian Seniors
Hi Peter,
I'm delighted to hear of the ease you experienced when setting up your policy through our user-friendly online portal and that we have been able to provide you with an affordable cover. Tha... Read more
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ColinGreater Melbourne (Metropolitan), VIC
- 2 reviews
the best ever support on the phone ... thanks Lyn
I received an automatic renewal notice from Seniors. I recommend that Seniors alter their reinsurance practices and reach out to insurees to test whether what is proposed remains appropriate - in other words be proactive, respect your clientele and don't leave them hanging on a call centre phone. And please change the awful musak - and please advise those sitting on the end of the phone as to how long they have to wait. I finally got onto a lovely lady in sales, Lyn, who went above and beyond to assist - which included cancelling the current policy and then issuing a policy appropriate to my current circumstances. Thankyou Lyn. I haven't had to claim (and hope I never do!) and hope that claims process as efficient as Lyn was.
1 comment
Customer RelationsAustralian Seniors
Hi Colin,
Thank you for taking the time to share your feedback with us, we really appreciate it. We are always looking for ways to enhance the services that we provide to our customers and your feedba... Read more
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DeniseGreater Melbourne (Outer), VIC
Excelet
Yes the policy is good value. It was all explained efficiently & processed in plenty of time for me to pick up my new car. It was good to know that if anything happened I was covered.
1 comment
Customer RelationsAustralian Seniors
Hi Denise,
It is wonderful to hear that we can provide you with cover that is suitable to your needs for your new car and that you felt fully informed when choosing Australian Seniors. Thank you for t... Read more
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ChristineHunter Region, NSW
Great price user friendly process
Great value for cover provided and flexible ability to taylor cover with options available. Online process allowed for easy set up via user friendly screens which had the added benefit of efficiently scrolling to next page.
1 comment
Customer RelationsAustralian Seniors
Hi Christine,
It's excellent to hear that we have been able to provide you with an affordable cover that suits your needs and that setting up your policy with our user-friendly online portal was met ... Read more
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Comprehensive Car Insurance
I did an online quote and had a couple questions. Very professional, recapped on what I had just done online, ensured that I was happy and that all my questions were answered. From start to finish was 28 mins. Will definitely use them again and consider changing home and contents insurance as well.
1 comment
Customer RelationsAustralian Seniors
Hi Matt,
It is a pleasure to hear of the great service that you have received from our team and that we can provide you with cover that is suitable to your needs. Thank you for taking the time to shar... Read more
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Great service. Very friendly and helpful.
I felt it was easy to get a quote and very reasonable. Then I received a follow up call and the lady was very helpful and friendly. She answered all my questions.
2 comments
Customer RelationsAustralian Seniors
Hi Lee-Anne,
It's wonderful to hear that we have been able to provide you with an affordable cover and that this was set up with ease with our helpful team member. Thank you for taking the time to sha... Read more
Your welcome. Enjoy your day.
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Hoi Kwan WongMetropolitan Adelaide, SA
Good price and policy for seniors.
I have not lodged any claim since I bought the car and insurance with you in 2013. Because I am always with you so I am happy to continue. I like the pay as you go cover but there are some cover irrelevant eg car seat for children.
1 comment
Customer RelationsAustralian Seniors
Hi Hoi Kwan Wong,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from our team and that we can provide you with cove... Read more
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MichaelSouth West, WA
Saved money on my renewal
First time with Seniors Car Insurance. Saved money on the premium. Looking forward to good service should I need to contact them. If all goes well I will consider other insurance
1 comment
Customer RelationsAustralian Seniors
Hi Michael,
Thank you for taking the time to share your experience with us. I am delighted to hear that we can provide you with an affordable option that is suitable to your needs and of the great ser... Read more
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Jo T.Greater Melbourne (Outer), VIC
Good policy and cheapest available. Easy to understand.
Good value policy. I am a disability pensioner and it is affordable for me. It was quick and easy to complete online. Email confirmation was quick and accurate. Very happy.
1 comment
Customer RelationsAustralian Seniors
Hi Jo,
It's wonderful to hear that we have been able to provide you an affordable cover that suits your needs and setting your policy up was met with ease. Thank you for taking the time to share your ... Read more
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Checkout ChickPerth, WA
- 4 reviews
Pay as you Drive - saved heaps
Time to renew my car insurance and did the usual research. Decided on this one because of reviews on customer service and Pay as you Drive option. Saved quite a bit as I do low kms.
1 comment
Customer RelationsAustralian Seniors
Hi Checkout Chick,
Welcome to Australian Seniors! I'm delighted to hear we have been able to provide you with an affordable policy that suits your needs. Thank you for taking the time to share your re... Read more
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SusanVictoria
New car policy taken out today.
Glad to have purchased a car insurance policy for my car with Seniors .. competitive but good value. I found the website easy to follow and the questions were easy to answer making the whole process quite simple. Am confident this is a reliable company to be with. Have used before for travel insurance and were wonderful when we had a serious medical issue just days before our planned trip.
1 comment
Customer RelationsAustralian Seniors
Hi Susan,
What a wonderful review! It's great to hear of the value you have found in your cover and that setting up a policy suitable to your needs was met with ease through our user-friendly online ... Read more
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Len1010South East Queensland, QLD
- 49 reviews
- 11 likes
- Comprehensive Car Insurance
- Verified customer
No one is answering. Is there anyone in there?
Signed up online, Policy looked OK.
Clicked on the Pay by Credit card button then got an E-mail with Policy details
stating that My Payment Option was Direct Debit something I clearly would never agree to.
In fact I avoided that payment option button at checkout when I clicked credit Card.
So I immediately sent off an e-mail to the so called Customer Support to get their ERROR removed from the Policy document and find out why they think it's OK to put false details on a policy?
That was 2 days ago and apart from the money going out of my acc...Read more
ount, the automated response, self promotion and this request to rate them I have heard NOTHING BACK! So If it's so hard to contact them now I pity those needing to make a claim. I am disappointed also with Product Review as it was the recommendation here that made me5 comments
Customer RelationsAustralian Seniors
Hi Len1010,
I am sorry to hear of your experience and that you have not been contacted by a member of our team as yet. I will be following up on your experience to ensure that our team contact you as ... Read more
Today is 20/04/2020
So Jessica when exactly is someone going to contact me?
Will it even happen in my lifetime?
I said no one was at home at Seniors and clearly no one is.
Customer RelationsAustralian Seniors
Hi Len,
Thank you for letting me know and we're disappointed to hear of this. I have escalated this further, to ensure that you are contacted as soon as possible.
Kind regards,
Jessica
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Competitive and effective
Compared to other offers Seniors offered good value and the policy was quite easy to establish. This is a new policy so as yet no experience of any services other than initial set up.
1 comment
Customer RelationsAustralian Seniors
Hi Derek,
It's great to hear of the value you have found in your cover and that setting up an affordable policy for you was met with ease. Thank you for taking the time to share you experience with u... Read more
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Questions & Answers
dddbbbasked
Have any of you seniors Insurance buyers tried to use Digicall Assist roadside assistance that was included as an option in your policy? I just rang to see where my welcome pack is after including this in my car insurance. The Australian Insurance person said up to 45 days to get this. I am a 2 hour drive from Sydney and I am worried this will not be reliable.
No answers
Caliolaasked
Can you tell me if you will cancel my existing insurer for me if I join yours ?
3 answers
Customer RelationsAustralian Seniors
Hi Caliola,
Thank you for your question. If you join our company, you will still need to contact your previous insurer and cancel your policy yourself.
Kind regards,
Sharon
Can you give me a quote on car insurance
Customer RelationsAustralian Seniors
Hi George A,
Thank you for your enquiry. If you would like a quote on our car insurance, can you please reply to the private message I have sent with your contact details and I will arrange this for you. Alternatively, you can call 13 13 43 or visit our website https://www.seniors.com.au/ for a quote.
Kind regards,
Sharon
robert casked
recommended crash repairers in Adelaide
1 answer
Customer RelationsAustralian Seniors
Hi Robert C,
Thank you for your question. If you still need further assistance with a repairer, I will need to arrange for a team member to contact you. Can you please reply to the private message I have sent requesting additional information. Alternatively, please call 13 13 43 and speak with a lovely team member.
Kind regards,
Sharon
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Customer RelationsAustralian Seniors
Hi Fahira,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from Guy and that setting up your policy was done with ease.
Kind regards,
Jessica