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Reviews

4.1

849 reviews
5
(603)
4
(59)
3
(21)
2
(27)
1
(139)
  • Value for Money
    3.9 (462)
  • Customer Service
    4.2 (473)
  • Timeliness
    4.1 (230)
  • Job Satisfaction
    3.8 (114)
  • Transparency
    4.0 (365)
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Kaye

KayeGreater Melbourne (Metropolitan), VIC

review of car insurance policies

published

I had excellent friendly assistance when reviewing my two current comprehensive policies & quoting for another vehicle. Have now swapped this over to Youi - cant beat lower premium as well as cheaper excess plus roadside assist.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive and Third Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo
See all answers

Youi are a pleasure to deal with and $$$ competitive

published

Staff are always friendly, helpful and great to deal with. Youi is competitive $$$$ - we have had coverage with Youi for many years. Only accident was no fault of mine, they were very informative of procedures and what to do.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelHolden Cruze JH (Hatchback)
See all answers
Gene

GeneSouth East Queensland, QLD

  • 2 reviews

Increase in payments

published
Customer Service
Transparency
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
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Keith F.

Keith F.South East Queensland, QLD

New Customer, You just got to love Youi

published

Just signed our comprehensive car insurance over to Youi.
The service provided was outstanding. The terrific and friendly staff made signing for a new customer so so easy and very quick.
Saved $400!



Customer Service
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
Sean D.

Sean D.Hobart, TAS

  • 2 reviews

Great rates and best value

published

We have just bought a new car and decided to compare price and value from our current insurer, as well as others in the market. To our surprise, Youi pipped all the others to the post, delivering the sharpest price, plus with the unexpected of roadside assistance included. As retirees, Youi has delivered the best value proposition for us. And as first time customers with Youi, we will definitely be asking them to price check our home and other vehicles insurance premiums when they fall due.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelSuzuki Vitara LY Series II Vitara Turbo
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GC 07

GC 07South East Queensland, QLD

Youi is simply “the best” insurer in Australia.

published

Great staff (Australian call centre), fantastic phone app, and unbeatable premium inclusions and monthly
pricing. I would recommend Youi to anyone wants a quality insurer. Happy customer since 2013, thanks Youi.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelBMW 2 Series
See all answers

Outstanding service

published

Just signed my comprehensive car insurance over to Youi. The customer service provided was outstanding. Helpful staff that made the process quick and easy. I saved $300 on my policy!

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelJeep Compass
See all answers
Michael

MichaelMelbourne

  • 4 reviews

Fantastic Customer Service

published

Tamara certainly knew the product and was very helpful and professional. Adequately explained the questions that I had about the poliy.
Well worth my time in getting this quote. Keep up your good work.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelKia Rio
See all answers
Paul S.

Paul S.Eyre Peninsula, SA

Over 50% savings!!!

published
Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
Car ModelToyota Corolla
See all answers
Car Insurance

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Great Customer Focus

published

Rochelle was extremely helpful and this was combined with a great personality which made it a pleasure to deal with Youi and to cap it off the cost was a pleasant surprise.

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelAudi TT FV Coupe Sport
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CrackedChelle

CrackedChelleSouth Australia

Youi made a difficult process easy

published

I own an older car that had been uninsured for a few years. No-one would insure it, but I desperately needed insurance for work. Youi stepped in and not only agreed to insure my car, but gave good, friendly service and made the process very easy.

Today I received email to say I could receive help because I am using my car less due to COVID-19. The process was very easy (although I was unable to complete it on my iPhone and had to swap to my laptop... not a big problem in the scheme of things).

Thank you Youi, I am very impressed!

Customer Service
Transparency
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelMitsubishi Colt
See all answers
JOSE ALBERTO

JOSE ALBERTOSouth East Queensland, QLD

Perfect

published

Im very happy with my policy Alex give me a very good value for my policy I recommend youi to all may family and friends I will look to enjoy my new policy.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelMazda 3
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1mpu1se

1mpu1seSouth East Queensland, QLD

Perfection

published

After various searches & reviews YOUI provided the best offer that answered all my questions that other companies couldn’t. Lynne was awesome in helping me understand what was offered. Thank you.

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes

The reviewer stated that an incentive was offered for this review

Kim

KimWide Bay-Burnett, QLD

Great service

published

So stoked with my new policy!! Mary was so helpful and friendly and found the best deal for both my cars. I saved over $600 per year on both policies!!! AND got better value!! So happy!

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelToyota Camry ASV50R / AVV50R RZ
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Elizabeth Jury

Elizabeth JurySouth East Queensland, QLD

Excellent customer service Tony was so helpful setting up my policy.

published

Great value for money couldn’t believe the savings and the extras. No need to pay road side assist which saves me $100 a year. Tony ever took time to show me how to get the app and helped me set it up.
THANK YOU YOUI.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
Car Insurance

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Tom Jones

Tom JonesNorth Queensland, QLD

  • 2 reviews

Amazing service from Kate and I saved $200

published

GreT service with quick and easy quote from the team. No fuss simple questions and within 14 minutes I had saved $200 on my renewal and got cash back on my other policy thanks YOUI

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelSuzuki Swift
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b d.

b d.Greater Melbourne (Metropolitan), VIC

amazing customer service helped me out allot after struggling with many other insurer

published

crystal was amazing helping me get set up was hard having a licence suspension in the last 3years getting a policy anywhere and roadside assistance included when taking new policy

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelAudi A5 8T
See all answers
Colleen Barrie

Colleen BarrieSouth East Queensland, QLD

Great phone service

published

Spoke to Jessie and was so happy for the information he gave me. Saved me $240 and it was so easy to do. It was like talking to a friend. Thank you so much

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelHyundai Accent
See all answers
Gizz

GizzSydney, NSW

  • 3 reviews

Do not use Youi, cheap prices because there's no coverage all all then the turn things around on you for liability!

published

Cheap prices but no service or understanding, then they try to charge you for their mistakes, terrible people and no cover.
I ha e been with youi for over 7 years and have been treated like someone off the street, no loyalty, no service, no professionalism at all, scamers.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 months
Claim DateFebruary 2020
Claim ApprovedNo
Car ModelHonda Accord 7th Gen
See all answers
Liss J

Liss JSouth East Queensland, QLD

  • 2 reviews

Great Service and Product.

published

Great value for comprehensive cover, best service in the insurance Industry. Did not have to wait to get through and to speak to someone and my requests were met. Love Youi

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelToyota Prado
See all answers
Page 1 of 43
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Questions & Answers

Greg P.

Greg P.asked

Comprehensive Car Insurance

What percentage of Youi claim centre staff are based overseas? What companies still have their claims staff working here in Australia? I have had many bad experiences with robotic, unhelpful Manilla-based call centres.

No answers
Stuart G

Stuart Gasked

Comprehensive Car Insurance

What is the basic comprehensive insurance cost for a 2015 Mazda3 Sedan? The kilometres travelled per twelve months is 6000kms.

1 answer
Robert Z
Robert Z

Try this.
https://www.comparethemarket.com.au/car-insurance/journey/start

Josie G

Josie Gasked

Comprehensive Car Insurance

Hi I am wanting a quote for my comprensive car insurance please.
I am currently insured with Seniors I was hoping you could better. I have never had a claim had my license since 1964.
My car is kept under 24/7 security day & night unless I’m driving it obviously.

5 answers
Josie G
Josie G

Quite please

Boris Yasminsky
Boris Yasminsky

Josie. Considering Youi is before the Royal Commission Inquiry for NOT paying claims, perhaps you should consider an insurer with some history of being there when you need them, rather than being price driven to only find yourself left out of pocket after a claim. Cheers

Paul G.
Paul G.

Hey Boris which word would you consider your favourite, absolutely or fail?
However, you’re on the money with Youi, most complained about insurer in Australia for several years in a row, part of the Hollard group from South Africa. Serial offenders for sales tactics, claims issue and overall conduct, just like most online insurers.......!

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