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KayeGreater Melbourne (Metropolitan), VIC
review of car insurance policies
I had excellent friendly assistance when reviewing my two current comprehensive policies & quoting for another vehicle. Have now swapped this over to Youi - cant beat lower premium as well as cheaper excess plus roadside assist.
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andyjuliemunro
- 2 reviews
Youi are a pleasure to deal with and $$$ competitive
Staff are always friendly, helpful and great to deal with. Youi is competitive $$$$ - we have had coverage with Youi for many years. Only accident was no fault of mine, they were very informative of procedures and what to do.
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GeneSouth East Queensland, QLD
- 2 reviews
Increase in payments
Had my motorbike insured with youi for 3 years. Each year, payments increased by $50 to $80 dollars without any claims. When I rang to ask why the increase, this was due to the increase of other clients claims which has nothing to do with me. When I asked for a discount, all she could do was offer a $20 discount & gave me some b/s excuse that my motorbike wasn't in a secure area at work! Parking is by swiping employee ID card on hospital grounds, monitored by security camera 24/7 & daily checks by hospital security staff. How is that not secur...Read more
ed?! In the end I cancelled & went with another company. I then figured that they take your money, increase the yearly payments as much as they can & then when you make no claims & complain, they are happy to let you go because they made money from you! So don't use this mob! Each year payments will go up until you realize & move on to someone else. If you do, best to have them payout for a claim to get your money's worth in the first year (although I hope that doesn't happen). Go to someone else.Similar opinion? Write a review on ieatwords.com.au!
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Keith F.South East Queensland, QLD
New Customer, You just got to love Youi
Just signed our comprehensive car insurance over to Youi.
The service provided was outstanding. The terrific and friendly staff made signing for a new customer so so easy and very quick.
Saved $400!
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Sean D.Hobart, TAS
- 2 reviews
Great rates and best value
We have just bought a new car and decided to compare price and value from our current insurer, as well as others in the market. To our surprise, Youi pipped all the others to the post, delivering the sharpest price, plus with the unexpected of roadside assistance included. As retirees, Youi has delivered the best value proposition for us. And as first time customers with Youi, we will definitely be asking them to price check our home and other vehicles insurance premiums when they fall due.
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GC 07South East Queensland, QLD
Youi is simply “the best” insurer in Australia.
Great staff (Australian call centre), fantastic phone app, and unbeatable premium inclusions and monthly
pricing. I would recommend Youi to anyone wants a quality insurer. Happy customer since 2013, thanks Youi.
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Outstanding service
Just signed my comprehensive car insurance over to Youi. The customer service provided was outstanding. Helpful staff that made the process quick and easy. I saved $300 on my policy!
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MichaelMelbourne
- 4 reviews
Fantastic Customer Service
Tamara certainly knew the product and was very helpful and professional. Adequately explained the questions that I had about the poliy.
Well worth my time in getting this quote. Keep up your good work.
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Paul S.Eyre Peninsula, SA
- Comprehensive Car Insurance
- Verified customer
Over 50% savings!!!
This was the first time we've rung Youi. we've been with another insurer for over 15 years. The Youi service was great. I checked out the price of 3 different policies. The quote from Youi on the Home and Contents was about the same so I stayed with my present insurer, but some advice from 1 of the 3 Youi consultants we spoke with, made a suggestion that'll save us about $250 a year going forward, no matter who we insure with! The trailer cover from Youi was 4 x the cost of what we already had, so we stayed with our present insurer on that one ...Read more
too. But the Car Insurance was so cheap, we couldn't say no. I was paying $714 a year and the Youi policy cost $337 a year. Over 52% lower. Of course we swapped. It wasn't apples for apples though. $100 more excess overall and $50 more excess for the glass. And we have to notify them of any additional drivers. But I haven't had a claim in over 5 years, and we'd have to make 3 claims in the next 12 months to be worse off. So, long story short, the savings were massive enough to be worth our time shopping around. Swapping to Youi on this one policy took about 5 minutes once we decided to take it out. Great customer service! Very happy.Similar opinion? Write a review on ieatwords.com.au!
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Great Customer Focus
Rochelle was extremely helpful and this was combined with a great personality which made it a pleasure to deal with Youi and to cap it off the cost was a pleasant surprise.
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CrackedChelleSouth Australia
Youi made a difficult process easy
I own an older car that had been uninsured for a few years. No-one would insure it, but I desperately needed insurance for work. Youi stepped in and not only agreed to insure my car, but gave good, friendly service and made the process very easy.
Today I received email to say I could receive help because I am using my car less due to COVID-19. The process was very easy (although I was unable to complete it on my iPhone and had to swap to my laptop... not a big problem in the scheme of things).
Thank you Youi, I am very impressed!
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JOSE ALBERTOSouth East Queensland, QLD
Perfect
Im very happy with my policy Alex give me a very good value for my policy I recommend youi to all may family and friends I will look to enjoy my new policy.
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1mpu1seSouth East Queensland, QLD
Perfection
After various searches & reviews YOUI provided the best offer that answered all my questions that other companies couldn’t. Lynne was awesome in helping me understand what was offered. Thank you.
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The reviewer stated that an incentive was offered for this review
KimWide Bay-Burnett, QLD
Great service
So stoked with my new policy!! Mary was so helpful and friendly and found the best deal for both my cars. I saved over $600 per year on both policies!!! AND got better value!! So happy!
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Elizabeth JurySouth East Queensland, QLD
Excellent customer service Tony was so helpful setting up my policy.
Great value for money couldn’t believe the savings and the extras. No need to pay road side assist which saves me $100 a year. Tony ever took time to show me how to get the app and helped me set it up.
THANK YOU YOUI.
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Tom JonesNorth Queensland, QLD
- 2 reviews
Amazing service from Kate and I saved $200
GreT service with quick and easy quote from the team. No fuss simple questions and within 14 minutes I had saved $200 on my renewal and got cash back on my other policy thanks YOUI
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b d.Greater Melbourne (Metropolitan), VIC
amazing customer service helped me out allot after struggling with many other insurer
crystal was amazing helping me get set up was hard having a licence suspension in the last 3years getting a policy anywhere and roadside assistance included when taking new policy
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Colleen BarrieSouth East Queensland, QLD
Great phone service
Spoke to Jessie and was so happy for the information he gave me. Saved me $240 and it was so easy to do. It was like talking to a friend. Thank you so much
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GizzSydney, NSW
- 3 reviews
Do not use Youi, cheap prices because there's no coverage all all then the turn things around on you for liability!
Cheap prices but no service or understanding, then they try to charge you for their mistakes, terrible people and no cover.
I ha e been with youi for over 7 years and have been treated like someone off the street, no loyalty, no service, no professionalism at all, scamers.
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Liss JSouth East Queensland, QLD
- 2 reviews
Great Service and Product.
Great value for comprehensive cover, best service in the insurance Industry. Did not have to wait to get through and to speak to someone and my requests were met. Love Youi
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Questions & Answers
Greg P.asked
What percentage of Youi claim centre staff are based overseas? What companies still have their claims staff working here in Australia? I have had many bad experiences with robotic, unhelpful Manilla-based call centres.
No answers
Stuart Gasked
What is the basic comprehensive insurance cost for a 2015 Mazda3 Sedan? The kilometres travelled per twelve months is 6000kms.
Josie Gasked
Hi I am wanting a quote for my comprensive car insurance please.
I am currently insured with Seniors I was hoping you could better. I have never had a claim had my license since 1964.
My car is kept under 24/7 security day & night unless I’m driving it obviously.
5 answers
Quite please
Josie. Considering Youi is before the Royal Commission Inquiry for NOT paying claims, perhaps you should consider an insurer with some history of being there when you need them, rather than being price driven to only find yourself left out of pocket after a claim. Cheers
Hey Boris which word would you consider your favourite, absolutely or fail?
However, you’re on the money with Youi, most complained about insurer in Australia for several years in a row, part of the Hollard group from South Africa. Serial offenders for sales tactics, claims issue and overall conduct, just like most online insurers.......!
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