Australian Warranty Network Questions & Answers

Hi Jacob,

We do have an additional allowance in time and kilometres over and above the required service requirements. We list this additional allowances within each policy terms and conditions under clause 4. "Your Obligations".

To help you make an informed decision, the best place to go to do some research on the cover options and review the terms and conditions is our website: go to, www.awninsurance.com.au You will be able to download and review sample Mechanical Breakdown product documents (PDS).

Prior to purchasing a AWN mechanical breakdown product please ensure you read and understand the Product Disclosure Statement (PDS). A PDS contains all the information you require to make an informed decision whether the mechanical breakdown insurance you are considering is the right product for you.

If you would like further information on a specific product please call us on 07 38025577, one of our team members will be able to assist you.

Kind Regards,
AWN Customer Support

Hi UniqueUser,

For information on our products and service, go to: www.awninsurance.com.au
Prior to purchasing a AWN product, please ensure you read and understand the Product Disclosure Statement (PDS). A PDS contains all the information you require to make an informed decision whether the mechanical breakdown insurance you are considering is the right product for you.

If you would like further information on a specific product please call us on 07 38025577, one of our team members will be able to assist you.

Kind Regards,
AWN Customer Support

Hi Tony,

Towing a caravan is fine providing it is within the motor vehicles manufactures specifications and you use suitable equipment while towing as recommended by the manufacture. The claim limit per claim will vary depending on your chosen protection plan. We suggest purchasing the highest level of cover that suits your cover needs and budget.

To help you make an informed decision, the best place to go to do some research on the cover options and review the terms and conditions is our website: go to, www.awninsurance.com.au You will be able to download and review sample Mechanical Breakdown product documents (PDS).

Prior to purchasing a AWN mechanical breakdown product please ensure you read and understand the Product Disclosure Statement (PDS). A PDS contains all the information you require to make an informed decision whether the mechanical breakdown insurance you are considering is the right product for you.

If you would like further information on a specific product please call us on 07 38025577, one of our team members will be able to assist you.

Kind Regards,
AWN Customer Support

Hi Tony,

Towing a caravan is fine providing it is within the motor vehicles manufactures specifications and you use suitable equipment while towing as recommended by the manufacture. The claim limit per claim will vary depending on your chosen protection plan. We suggest purchasing the highest level of cover that suits your cover needs and budget.

To help you make an informed decision, the best place to go to do some research on the cover options and review the terms and conditions is our website: go to, www.awninsurance.com.au You will be able to download and review sample Mechanical Breakdown product documents (PDS).

Prior to purchasing a AWN mechanical breakdown product please ensure you read and understand the Product Disclosure Statement (PDS). A PDS contains all the information you require to make an informed decision whether the mechanical breakdown insurance you are considering is the right product for you.

If you would like further information on a specific product please call us on 07 38025577, one of our team members will be able to assist you.

Kind Regards,
AWN Customer Support

Hi Janice,

AWN has a wide variety of breakdown insurance products available to suit your coverage requirements and budget. The product that offers the highest level of coverage is our Extension Mechanical Breakdown Insurance (claim up to the market value of the vehicle); you can review this product and others by going to our website: www.awninsurance.com.au

AWN’s breakdown insurance products are only available to be purchased through our 3000 selected licensed and authorised agents; motor dealerships, caravan dealerships, motorbike dealerships, finance brokers etc. throughout Australia.

Prior to purchasing a breakdown insurance product please insure you read and understand the Product Disclosure Statement. A (PDS) contains all the information you require to make an informed decision whether the product you are considering is the right product for you.

Kind Regards,
AWN Customer Support

Hi Faizan,
Thank you for the question.
We offer many products and services, these products will differ in coverage options, claim limits and terms and conditions. The service schedule listed in each product type is what is required to be completed to comply with that specific policy. We also list within the policy terms and conditions an additional allowance over and above the required service schedule, please see your policy type for more information. AWN also provides you the flexibility to have your vehicle services carried out at a licensed workshop of your choice, its only when you have a claim related problem we will direct you to an AWN approve repairer..

To help you make an informed decision, the best place to go to do some research on the cover options and review the terms and conditions is our website: go to, www.awninsurance.com.au. You will be able to download and review sample Mechanical Breakdown product documents (PDS).

Prior to purchasing a AWN mechanical breakdown product please ensure you read and understand the Product Disclosure Statement (PDS). A PDS contains all the information you require to make an informed decision whether the mechanical breakdown insurance you are considering is the right product for you.

If you would like further information on a specific product please call us on 07 38025577, one of our team members will be able to assist you.

Kind Regards,
AWN Customer Support

Hi Kenn,
Thank you for the question.
We offer many products and services, these products will differ in coverage options, claim limits and terms and conditions. The service schedule listed in each product type is what is required to be completed to comply with that specific policy. We also list within the policy terms and conditions an additional allowance over and above the required service schedule, please see your policy type for more information. AWN also provides you the flexibility to have your vehicle services carried out at a licensed workshop of your choice, its only when you have a claim related problem we will direct you to an AWN approve repairer..

To help you make an informed decision, the best place to go to do some research on the cover options and review the terms and conditions is our website: go to, www.awninsurance.com.au. You will be able to download and review sample Mechanical Breakdown product documents (PDS).

Prior to purchasing a AWN mechanical breakdown product please ensure you read and understand the Product Disclosure Statement (PDS). A PDS contains all the information you require to make an informed decision whether the mechanical breakdown insurance you are considering is the right product for you.

If you would like further information on a specific product please call us on 07 38025577, one of our team members will be able to assist you.

Kind Regards,
AWN Customer Support

Hi Nathan,

AWN do not sell direct to the public, our breakdown insurance products are only available to be purchased through our 3000 selected licensed and authorised agents; motor dealerships, caravan dealerships, motorbike dealerships, finance brokers etc. throughout Australia.

If you would like to call us on 07 38025577 and we can direct you to an authorised agent that can assist you in the purchase of a new breakdown insurance.

Prior to purchasing a breakdown insurance product please insure you read and understand the Product Disclosure Statement. A (PDS) contains all the information you require to make an informed decision whether the product you are considering is the right product for you.

Kind Regards,
AWN Customer Support

Hi Rob,

AWN do not sell direct to the public, our breakdown insurance products are only available to be purchased through our 3000 selected licensed and authorised agents; motor dealerships, caravan dealerships, motorbike dealerships, finance brokers etc. throughout Australia.

If you would like to call us on 07 38025577 and we can direct you to an authorised agent that can assist you in the purchase of a new breakdown insurance.

Prior to purchasing a breakdown insurance product please insure you read and understand the Product Disclosure Statement. A (PDS) contains all the information you require to make an informed decision whether the product you are considering is the right product for you.

Kind Regards,
AWN Customer Support

Hi The Voice,

The roadside assistance coverage is on the listed vehicle, so it would not be a problem for any of your family members to call for assistance if the covered vehicle needed a tow. You can call AWN roadside assist on: 188-651-111

Kind Regards,
AWN Customer Support

Hi The Voice,
Thank you for your question.
We have many available options for our customers to contact us, some of the most popular ways are listed below;
- Calling us direct
- Messaging us through our website
- Emailing us direct
- Messaging us via facebook
Kind Regards,
AWN Customer Support

Hi Virg,

We have approximately 3000 agents throughout Australia and New Zealand, Coverit Solutions are an Australian agent of AWN. I hope this helps.

Kind Regards,
AWN Customer Support

Hi Gillian,

The agent would have submitted to us a copy of the policy that was given to you at the point of sale . When you get your vehicle serviced as per the service schedule stated in your policy, for your connivence, you can lodge your service details via our website "Submit Service" https://www.awninsurance.com.au/WarrantySearch.aspx

Kind Regards,
AWN Customer Support

Hi Kelly,

Thank you for asking. You can become an AWN policy holder by purchasing an AWN insurance or roadside assistance product from one of our agents located through out Australia. For more information on AWN, our products and services, go to: www.awninsurance.com.au

Prior to purchasing an insurance product please insure you read and understand the Product Disclosure Statement. A (PDS) contains all the information you require to make an informed decision whether the product you are considering is the right product for you.

Kind Regards,
AWN Customer Support

Hi Steve,

Thank you for your question.
We cannot definitively know why people are deciding to use review sites, and we have not conducted any research into how many reviews customers are making, what industries etc. etc. We are purely focused on the specific reviews and feedback customers are posting about AWN on this site. To date the feedback from customers via these reviews have been invaluable, as such AWN is happy to promote the Product Review site to our current and future customers.

If you are considering purchasing an insurance product: Prior to purchasing an insurance product please insure you read and understand the Product Disclosure Statement. A (PDS) contains all the information you require to make an informed decision whether the product you are considering is the right product for you.

All the best,
AWN Customer Support

Hi Alisha,

Thank you for your support, we appreciate your positive feedback.
Kind Regards,
AWN Customer Support

Hi Marco,

The Product Review website is an independent website, AWN does not have the ability to approve, decline or to edit the reviews submitted to this website. The best course of action would be to contact the Product Review team direct.

You can see more information on the Product Review process here: /i/trust-centre

Kind Regards,
AWN Customer Support

Hi Halley,

Call us on 07 3802-5577 so we can discuss what assistance you require. Depending on the problem, we can direct you in to the appropriate specialist closest to you. i.e. mechanical, electrical, air-conditioning, steering etc.

Kind Regards,
AWN Customer Support

Hi Peter,

Generally speaking this would be covered as it could be considered accidental damage but each individual incident would be assessed on its merits subject to the chosen cover, terms, conditions and exclusions.

Prior to purchasing an insurance product please insure you read and understand the Product Disclosure Statement. A (PDS) contains all the information you require to make an informed decision whether the product you are considering is the right product for you.

Kind Regards,
AWN Customer Support