Australian Warranty Network Questions & Answers (page 2 of 3)

Hi Tony,

If you would like to call us on 07 38025577, one of our team members will be able to assist you.
Kind Regards,
AWN Customer Support

Hi Swrll,

AWN do not sell direct to the public, our breakdown insurance products are only available to be purchased through our 3000 selected licensed and authorised agents; motor dealerships, caravan dealerships, motorbike dealerships, finance brokers etc. throughout Australia.

If you would like to call us on 07 38025577 and we can direct you to an authorised agent that can assist you in the purchase of a new breakdown insurance.

Prior to purchasing a breakdown insurance product please insure you read and understand the Product Disclosure Statement. A (PDS) contains all the information you require to make an informed decision whether the product you are considering is the right product for you.

Kind Regards,
AWN Customer Support

Hi Ken,

AWN do not sell direct to the public, our breakdown insurance products are only available to be purchased through our 3000 selected licensed and authorised agents; motor dealerships, caravan dealerships, motorbike dealerships, finance brokers etc. throughout Australia.

Prior to purchasing a breakdown insurance product please insure you read and understand the Product Disclosure Statement. A (PDS) contains all the information you require to make an informed decision whether the product you are considering is the right product for you.

Kind Regards,
AWN Customer Support

Hi Suni,

We have a wide variety of mechanical breakdown products with different levels of claim limits and covered components. If the components that have failed in your vehicle are listed in your chosen mechanical breakdown cover, they would be covered.

If you are unsure, just give us a call on 07 38025577 and we would be happy to assist you. For more information on our products and services, visit our website: www.awninsurance.com.au

Kind Regards,
AWN Customer Support

Hi Suni,

We don't have a 1800 number, our phone number is 07 38025577.
So we can identify you as an AWN customer and the type of mechanical breakdown product you purchased, could you please email [email protected] and include your name, policy number, vehicle registration number and a brief description of your claim problem.

We look forward to hearing from you.
Kind Regards,
AWN Customer Support

Hi Kobus,

AWN has a wide variety of breakdown insurance products available to suit your coverage requirements and budget. The product that offers the highest level of coverage is our Extension Mechanical Breakdown Insurance; you can review this product and others by going to our website: www.awninsurance.com.au

AWN’s breakdown insurance products are only available to be purchased through our 3000 selected licensed and authorised agents; motor dealerships, caravan dealerships, motorbike dealerships, finance brokers etc. throughout Australia.

Prior to purchasing a breakdown insurance product please insure you read and understand the Product Disclosure Statement. A (PDS) contains all the information you require to make an informed decision whether the product you are considering is the right product for you.

Kind Regards,
AWN Customer Support

Hi Mark,

The short answer is we don't cover vehicles used for Uber driving.
We do not cover vehicles modified beyond manufacturer’s specifications, commercial vehicles over 1,500 (one thousand five hundred) kgs carrying capacity, vehicles used or which have been used for the conveyance of passengers, for fare or reward (including car rental and ride-share), delivery or courier use, Police or Emergency vehicles, driver’s instruction or tuition for reward.

To help you make an informed decision, the best place to go to do some research on the cover options and review the terms and conditions is our website: go to, www.awninsurance.com.au. You will be able to download and review sample Mechanical Breakdown product documents (PDS) and our Roadside Assistance documents.

Prior to purchasing a AWN mechanical breakdown product please ensure you read and understand the Product Disclosure Statement (PDS). A PDS contains all the information you require to make an informed decision whether the mechanical breakdown insurance you are considering is the right product for you.

Kind Regards,
AWN Customer Support

Hi Judy,

We have many different levels of cover but in most cases both our Mechanical Breakdown products and Roadside Assistance products offer towing, accommodation plus much more. These are two different products with different levels over cover and terms and conditions apply.

To help you make an informed decision, the best place to go to do some research on the cover options and review the terms and conditions is our website: go to, www.awninsurance.com.au. You will be able to download and review sample Mechanical Breakdown product documents (PDS) and our Roadside Assistance documents.

Prior to purchasing a AWN mechanical breakdown product please ensure you read and understand the Product Disclosure Statement (PDS). A PDS contains all the information you require to make an informed decision whether the mechanical breakdown insurance you are considering is the right product for you.

Kind Regards,
AWN Customer Support

Hi Daryl,

AWN provides you the flexibility to have your vehicle servicing carried out at a licensed workshop of your choice e.g. your local service centre or franchise dealership. It is only when you have a potential claim that we will direct you to an AWN approved repairer to have the problem assessed. Please refer to your mechanical breakdown product terms and conditions to confirm your servicing obligations.

Kind Regards,
AWN Customer Support

Hi BelW,

Caravan appliances must be serviced as per the manufacturer’s requirements, in addition, during the caravan service we require the appliances to be inspected by a suitable qualified trades person.

For more information on the above, available coverages, claim limits, terms and conditions, you can review our caravan Product Disclosure Statement (PDS) on our website at : http://awninsurance.com.au/ExtendedWarranty.aspx

Prior to purchasing a warranty product please ensure you read and understand the Product Disclosure Statement (PDS). A PDS contains all the information you require to make an informed decision whether the warranty you are considering is the right warranty product for you.

Kind Regards,
AWN Customer Support

Hi Elsahli,

We have approximately 3000 agents throughout Australia and New Zealand, Coverit Solutions is an Australian agent of AWN. I hope this helps.

Kind Regards,
AWN Customer Support

Hi Joel,

We do provide the opportunity to transfer and cancel an AWN warranty, please see clauses 9, 10 and 11 of your AWN warranty product disclosure statement (PDS)/ terms and conditions. If you need any further assistance, please feel free to call us direct on 07 3802-5577, we will be more than happy to help you.

Kind Regards,
AWN Customer Support

Hi Amit,
Im sorry we don't sell extended warranty direct to the public. If you like, Im happy to to direct you to an authorised sale agent? Just email your details to [email protected] and we can direct you to the closest authorised sales agent. Can you please include the following details in your email: Your Name, best contact number and vehicle detail.

Kind Regards,
AWN Customer Support

Hi Annabel,

AWN has a wide variety of warranty products available to suit your coverage requirements and budget. In regard to pricing, a number of factors are taken into account in determining the warranty price. These include the type of warranty selected, the type of vehicle, the age of the vehicle and kilometres travelled, the vehicle’s history in relation to servicing, where the vehicle is driven and any modifications to the vehicle.

AWN’s warranty products are only available to be purchased through our 3000 selected licensed and authorised Agents; Motor Dealerships, Marine Dealerships, Motorbike Dealerships, Caravan Dealerships, Finance Brokers etc. throughout Australia. The warranty retail price is limited upto the Financial Services Guide (FSG) rate. Most agents retail our warranty products well under the set FSG rate.

Prior to purchasing a warranty product please ensure you read and understand the Product Disclosure Statement (PDS). A PDS contains all the information you require to make an informed decision whether the warranty you are considering is the right warranty product for you.

Kind Regards,
AWN Customer Support

Hi Leanne,

We offer many products and services, these products will differ in coverage options and claim limits. If you could email your enquiry to [email protected], please include your question, policy number, name and best contact number, once we know what product you have purchased we will call you.

Kind Regards,
AWN Customer Support

Hi Arif,

Congratulations on your new motor vehicle purchase.
From the information you have provided it is difficult to tell what product options the motor dealer is making available to you, we would suggest you speak directly to the motor dealer to discuss the available warranty options for your make and model of motor vehicle.

Prior to purchasing an AWN warranty policy:

If you are considering purchasing an AWN warranty product, prior to committing to a purchase you should review each coverage options available to you. Consider a product that provides the best covered component coverage that meets your budget and vehicle criteria, (for example our Extension of Mechanical Warranty provides our most comprehensive coverage) read the Product Disclosure Statement, Terms and Conditions to confirm you understand what is included and, what is not included in the cover and what is required to maintain your chosen warranty. Like any insurance product, there are many levels of cover, ask the selling Dealer as many questions about the product you feel necessary until you feel informed enough to making a decision to purchase.

Tip: If you have questions, make a list, write them down and take them with you to the Motor Dealership.

- For more information on some of our products and services, go to: www.awninsurance.com.au/ExtendedWarranty.aspx
- For more information on AWN, watch the video on our website home page, go to: www.awninsurance.com.au
- We also have some frequently asked questions (FAQ's) listed on our website, go to: www.awninsurance.com.au/FAQs.aspx

Kind Regards,
AWN Sales Support

Hi Joyce,
We do but what repairer/s we recommend will depending on what maybe wrong with your vehicle. Call us on 07 3802-5577 so we can discuss what assistance you require and we can direct you in to the appropriate specialist closest to you. i.e. mechanical, electrical, air-conditioning, steering etc.
Kind Regards,
AWN Customer Support

Hi jo1966,

AWN strives to exceed every customer’s expectations by providing you the flexibility to have your vehicle servicing carried out at a licensed workshop of your choice e.g. your local service centre or franchise dealership. It is only when you have a potential claim that we will direct you to an AWN Approved Repairer.

If you experience a possible claimable problem with your vehicle please contact us prior to authorising any work, as we will take all factors into consideration and direct you in to the appropriate specialist closest to you. i.e. mechanical, electrical, air-conditioning, steering etc.

Kind Regards,
AWN Customer Support

Hi Gavin,

All AWN warranty policies and now our extend warranties have a 14 day cooling off period, but we manage other companies warranty programs and not all of them offer this benefit. If you are unsure if the product you are considering has this benefit, you can speak to the selling agent or feel free to contact us on 07 3802-5577 and we would be happy to answer any questions specific to the product you are considering.

Prior to purchasing an insurance or warranty product please insure you read and understand the Product Disclosure Statement (PDS). A (PDS) contains all the information you require to make an informed decision whether the insurance or warranty product you are considering is the right product for you.

Kind regards,
AWN Customer Support