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Reviews

3.8

119 reviews
5
(47)
4
(37)
3
(15)
2
(10)
1
(10)
  • Build Quality
    3.4 (26)
  • Value for Money
    3.9 (27)
  • Ease of Use
    4.2 (26)
  • Cleaning & Maintenance
    3.9 (24)
  • Noise Level
    3.7 (15)
  • Product is used
    • Daily (21)
    • Several times a week (4)
    • Rarely (1)
  • Consistency
    3.9 (20)
  • Milk Frothing
    3.4 (22)
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Reviewer Photos & Videos

Love this little machine

published

I purchased this machine October last year from Big W and I absolutely love it.
Makes great tasting coffee and it’s so easy to use and wash.
The only thing that has started to happen recently is that the milk overflows every time in both the latte and cappuccino mode which means I have to stand there to stop it and do the shots separately.

Purchased in October 2021 at Big W.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Consistency
Milk Frothing
Product is used Daily
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1 comment
Sunbeam
Customer C.Sunbeam
Craig M.

Craig M.South West, WA

  • 2 reviews

cheap

published

i bought 4 months ago worked fine then i noticed i couldnt get it to pump water i pushed the water tank down hard and it started this would happen every time i removed the water tank TODAY descaled i got half way threw flush and the pump stopped working

Purchased in March 2021 at Big W for $159.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Consistency
Milk Frothing
Product is used Daily
See all answers
1 comment
Sunbeam
Customer C.Sunbeam

Hi Craig M.
So sorry to hear this. Please return the EM5000 to BIG W for a replacement.
Kind Regards Sunbeam.

wira

wiraAU

  • 4 reviews
  • 1 like

Frothing is below standard.

published

Purchased at Harvey Norman Retail Stores - Appliances.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Consistency
Milk Frothing
Product is used Several times a week
GrinderBodum Bistro Electric Blade Grinder 11160-294UK (Red)
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1 comment
Sunbeam
Customer C.Sunbeam

Hi wira,
Thank you for contacting Sunbeam. We are sorry to hear of your experience with the EM5000. Your feedback will be passed onto our product manger. Kind Regards, Sunbeam

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Great Machine and Value, Coffee taste a little burnt

published

easy to use and value for money.
feels half decent and seems to froth well.
easy to clean as well
Unsure if it's me but coffee always tastes a little burnt or bitter

Purchased in May 2021 for $199.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Product is used Daily
See all answers
3 comments
Sunbeam
Customer C.Sunbeam

Hi Dylan,Thanks for the great review. The bitter taste could be that the grind may be too fine and taking longer to extract. Kind Regards, Sunbeam

Dylan
Dylan

Thanks for the suggestion, I’ll try a different blend :) great service

Sunbeam
Customer C.Sunbeam

Thank you Dylan. Also make sure you wipe under where the handle goes to get rid of any waste coffee as this can affect the taste as well...

Rachael P.

Rachael P.South West, WA

  • 4 reviews

Great for at home mums

published

Being a former barista and working in the office I was finding I needed a coffee fix before work
Sunbeam make good appliances - it’s light weight and easy to clean
I do worry that some of the parts when being cleaned could be lost down the sink if you’ve got an old fashioned farm house like myself...
The coffee itself has a nice extraction but be warned the milk comes out so frothy even on the less frothy setting and is burn your mouth hot - which is fine if you’re one of those people who like burnt coffee taste anything over 65 degrees changes the flavour of coffee actually burns the coffee shot so unfortunately I’m selling mine

Purchased in July 2021 at Myer for $350.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Consistency
Product is used Rarely
GrinderBreville Coffee 'n' Spice Grinder CG2B
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1 comment
Sunbeam
Customer C.Sunbeam

Hi Rachel P. Thank you for your review. I will be sure to pass this feedback onto our product team. Kind Regards, Sunbeam

Tom

TomGreater Melbourne (Metropolitan), VIC

  • 6 reviews
  • Verified purchase

Excellent product! Easy to use

published

Purchased this product online. The product doesn't take too much space, it's easy to use and I have been using it over the last few months and its pretty amazing for the price I paid for it. No complaints.

Purchased in April 2021 for $195.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Consistency
Milk Frothing
Product is used Several times a week
See all answers
1 comment
Sunbeam
Customer C.Sunbeam

Hi Tom, great o hear it's going well, thank you for reviewing!

nome

nomeAdelaide, South Australia

  • 6 reviews
  • 2 likes

Good machine, really disappointed with milk frother

published

Purchased in March 2021 at Big W Retail Stores for $199.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Milk Frothing
Product is used Daily
GrinderSunbeam MultiGrinder II EM0405
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5 comments
Sunbeam
Customer C.Sunbeam

Hi Nome, thank you for reviewing our machine...

Sunbeam
Customer C.Sunbeam
nome
nome

Thanks, can I still return it without the box as I didn't keep the packaging?

Dan17

Dan17AU

  • 6 reviews
  • 6 likes
  • Verified purchase

Milk dispenser doesn't work. Will return tomorrow.

published

Bought a week ago and arrived today. Went through all steps carefully for setup. Milk doesn't dispense at all. No foam nothing. Just steam. Not sure I want a replacement maybe I'll go for a different model. Very disappointed after spending $299.

Purchased in March 2021 for $299.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Consistency
Milk Frothing
See all answers
2 comments
Sunbeam
Customer C.Sunbeam

Hi Dan17, sorry to hear you are having problems. Sometimes there may be an airlock and after running for a bit it will clear but if not please return to your store of purchase.

Dan17
Dan17

I returned it and when I setup my replacement I saw there was a tube missing that draws up the milk in the one I had gotten sent originally. Part was simply missing.

Jay jay

Jay jaySydney, NSW

  • 3 reviews

Garbage. Pure garbage.

published

As they say, when it seems to good to be true, it usually is:
- Milk comes out luke warm if you’re lucky
- froth controller has no impact on how frothy the milk is
- milk frother draws in so much hot water that it spits out very watery milk.
- the button to control one shot verses two shot of coffee is laughable. It’s basically a game of Russian roulette. You might get 5ml, you might get 25ml. It doesn’t matter which option you select!
- the coffee might come out with cream on top. MIGHT!
All round; this does not do what it says and does not deserve a good review from anyone.
Epic fail

Purchased in February 2021 at Big W Retail Stores for $199.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Consistency
Milk Frothing
Product is used Daily
See all answers
2 comments
Sunbeam
Customer C.Sunbeam

Hi Jay jay,
Sorry to hear of your issues with your coffee machine. All feedback is passed on to our design teams. If you have your receipt, please return it to the store of purchase.

Jay jay
Jay jay
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Lana

Lana

  • 7 reviews
  • 1 like
  • Verified purchase

Excellent little coffee machine

published

Makes great coffee - espresso, latte, cappuccino. Automatic coffee machine with a milk container. Quick and efficient, we are very happy with the purchase as our old coffee machine broken.
Coffee just tastes exactly as from the coffee shop, instructions on how to use are very clear as well. Also an affordable type of a decent coffee machine, we bought on Promo so it had $50 off, the current price is $200

Date PurchasedDec 2017
1 comment
Sunbeam
Customer C.Sunbeam

Hi Lana,
Perfect! Glad to see you're loving the coffee!

Janice

JaniceGreater Melbourne (Outer), VIC

  • 7 reviews

Worth of your penny

published

I am satisfied with the taste of the coffee. The quality of coffee produced is always consistent. The temperature of coffee is pretty right for me, not too hot and not cold. It suits my taste. One thing I could comment is the warranty of this product. I am looking forward for few years using this machine.

Date PurchasedJun 2017
1 comment
Sunbeam
Customer C.Sunbeam

Thanks for the great review Janice.

beth m

beth madelaide

  • 6 reviews

once you get to know this machine it is pretty good

published

the offee tastes good like other espresso machines that I have had, I found that I heated up my cup first letting just hot water in for 10 seconds, then put the filter in and voila, 24 december however I encountred a slight glitch and that because the weather was hot thewater container stayed pretty hot and did not let the milk froth so i tried something and that was put it in the freezer for around 4 minutes, then started to make some froth first and it worked welll

Date PurchasedMay 2018
1 comment
Sunbeam
Customer C.Sunbeam

Thanks for the great review Beth...and the great tip on how to deal with hot water in the hot weather we are having at the mo!!

Bushbaby

BushbabyMelbourne Victoria

  • 6 reviews
  • 11 likes

Very inferior

published
Date PurchasedAug 2018
2 comments
Sunbeam
Customer C.Sunbeam

HI Bushbaby, sorry to hear you are not happy with the machine.
Would you maybe consider giving our team a call on 1300 881 861 so we can assist you and maybe attempt some troubleshooting with the grind.

Bushbaby
Bushbaby

Thanks- I have sold it on.

  • Verified purchase

Excellent and affordable

published

The machine produces great quality coffee and it's quite simple to use.

It's also easy to clean up and does not take much space.

If there is one problem with the machine is that sometimes it releases so much froth even on the lowest setting.

Would still recommend as it's a great way to save money in the long term.

Date PurchasedSep 2018
1 comment
Sunbeam
Customer C.Sunbeam

HI Amro E, thanks for writing a great review!

Mary O

Mary OGold Coast

  • 6 reviews

Compact

published

I am satisfied wth the second one .I had to return my first one as it leaked water and the steam didn't work very well.When I returned it I had no trouble JB exchanged it for a new one.They were very professional.The second is great.works like a charm .Easy to use and clean.I save a lot of money now as I don't buy take away coffee any more.

Date PurchasedJun 2017
1 comment
Sunbeam
Customer C.Sunbeam

Thanks for the great review Mary O.

Manual / Semi-Automatic Coffee Machines

Find out how Sunbeam Cafe Barista EM5000 compares to other Manual / Semi-Automatic Coffee Machines

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Cat

CatAU

  • 2 reviews
  • 1 like

Bought today. Will be returning for a refund tomorrow

published

I was so excited to buy this machine and try it out today.
I made 2 cups of coffee. Both tasted really awful but I thought I needed to work out the strength due to trial and error.
I then unplugged the unit. I went back to it a couple of hours later and it was sitting in a pool of water on my benchtop. Maybe I had split some.
I dried the mess and returned a while later. More water. This time I lifted the unit and water was coming from the base of the unit. The drip tray was dry. But it was dripping from the unit itself. The water reservoir was in correctly and was not overfull.
I will be returning it for a refund tomorrow

Date PurchasedSep 2018
redrobin67

redrobin67Sellicks Hill, South Australia

  • 10 reviews
  • 3 likes

Great coffee machine

published

I've upgraded to this machine from an Aldi pod machine. Why didn't I do it years ago! So easy to use and the coffee is fabulous. I find it the perfect temperature, plenty hot enough and the milk frother works well. So far I've only used Grinders coffee which is lovely but will try some others over time to compare. Cleaning is very simple and quick, I'm really happy with this machine.

Date PurchasedSep 2018
1 comment
Sunbeam
Customer C.Sunbeam

Thanks for the great review Redrobin!

Davey

DaveyGeelong

  • 4 reviews
  • 1 like

Makes better than outside bought coffee

published

The sunbeam coffee machine in my opinion creates the best coffee every time and is so much better than bought out side coffee. It's simple to set up and use and dose the perfect mix of milk and coffee. I always have a coffee in the morning and some times take a cuppa out in a flask. It cost a bit to own but the savings have come on after

Date PurchasedSep 2017
1 comment
Sunbeam
Customer C.Sunbeam

Hi Davey, so happy you are using and enjoying this machine, thanks for sharing your opinion of this machine....

Gune

GuneSydney

  • 13 reviews
  • 1 like

Nice coffee Machine

published

This is a good quality machine for the price range. Prepares good quality cappuccino and latte. Can not control the amount of frothing milk but manually can adjust for each cup. It has two cup option however the space not enough to place two cups side by side. However it has functions like a expensive machines. We are very happy with the results.

Date PurchasedJul 2018
1 comment
Sunbeam
Customer C.Sunbeam

Thanks for the great review Gune!

Rachael1988

Rachael1988ACT

  • 5 reviews
  • 4 likes

Makes perfect cafe coffee every use

published

We been so happy since we picked one of these up. It makes the best coffee in the same style as a cafe one. The only draw back I had was the buttons could be a little bigger making it easy to press them but that's the only issue I had.

Date PurchasedOct 2017
1 comment
Sunbeam
Customer C.Sunbeam

Hi Rachael, great to see you are enjoying your cuppa and thanks for the positive review.

Page 2 of 6
See all Sunbeam Cafe Barista EM5000 reviews

Questions & Answers

Egidia

Egidiaasked

Where can I obtain/read a manual for the Cafe Barista model SNB EM5000

No answers
Adam P.

Adam P.asked

Hi, is coffee meant to come when you press the late option? I only get coffee when I press espresso and cappuccino.

No answers
MJN

MJNasked

Hi there, I just received my unit and have tried it out twice. Both times the milk was really frothy even though I had the froth on the lowest setting. Any ideas? Thanks

No answers

Get an answer from our members and Sunbeam representatives

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