??!

See the Best Shops in 2020 as rated by Australians on ieatwords.com.au.

Reviews

(157)
(110)
(73)
(92)
(577)
  • Product Quality
    3.3 (97)
  • Return Claim MadeYes (12) · No (107)
  • Shipping
    2.2 (20)
  • Customer Service
    3.2 (76)

Reviewer Photos & Videos

  • More

Steve L.

Steve L.Metropolitan Adelaide, SA

  • 2 reviews

Bad Customer Service

published
Return Claim MadeYes
Store LocationBig W Marion SA

Mark P

Mark PHornsby

  • 8 reviews

Poor service - will not allow exchange of unused shirt for better fitting size

published

My daughter brought a size M T-shirt for Xmas, its fit is too tight - Big W will not exchange for a size L, unless a itemised original receipt is produced which has been misplaced, they can't match a credit card slip transaction to it either unlike their competitors - I'm thinking of taking my business elsewhere & recommend others to do so as well via social media !

Product Quality
Customer Service
Return Claim MadeYes
Store LocationMacqaurie
See all answers

Ali

AliGreater Melbourne (Outer), VIC

  • 4 reviews

Good service, Delivery on-time

published

I had bought online so the offers were good, website was easy to use and navigate. AfterPay option was available. Good product range and variety. Promotional materials available. On-time delivery

Shipping
Return Claim MadeNo
Lisa R

Lisa RSouth East Queensland, QLD

  • 4 reviews

Pathetic!

published

I will never purchase an item from a Big W store again, online or physical. Ordered my item and then waited several days for it to be dispatched, to then receive an email saying they cannot provide the item, becasue it was unavailable when I purchased it, and they have cancelled my order. If it was unavailable when I purchased it, why was it showing as in stock on the site, and why did the online store let the purchase go through? Seriously, was your online store designed by a moron?

Absolutely pathetic business model, would give them minus stars if the option was available. Steer well clear of these cowboys.

Product Quality
Return Claim MadeNo
1 comment
Lisa R
Lisa R

Funnily enough, 2 days later Big W has stock of the same item I wanted to purchase available at the full price instead of the sale price it was listed at when I made my purchase - I think I smell a rat! I have contacted the ACCC as well.


Crystal

CrystalSouth East Queensland, QLD

  • 3 reviews

product as advertised

published

Ordered my daughters booster seat via click and collect. Great service, fast and product exactly as advertised . Will be happy to use this service again. Was ready in a few days


Serene

Serene

  • 2 reviews

NO STOCK RUDE STAFF

published

They attempted to charge a ridiculous delivery fee for a 10 dollar item, after the other 7 items were ALL OUT OF STOCK! Yet they're falsely advertising on eBay and on their website, that these items ARE IN STOCK! And when I called to sort this out, the rude staff would not listen, and kept talking over the top of me, and wouldn't cancel the order and give me my money back.

Product Quality
Shipping
Return Claim MadeNo

Delivery home service was terrible and unprofessional.

published

So disappointed with online order. I recommend you to not order anything from online website or choose delivery home. They’re so unprofessional for deliver your stuff and you still have to pick up parcel at post office. Even you order a big appliances online. And also they don’t take any responsibility when you ask for customer service.

Shipping
Return Claim MadeNo

Konka 10.1" Tablet - TE1011 xmas present gone bad

published
Product Quality
Customer Service
Return Claim MadeNo

Neo

NeoSouth East Queensland, QLD

  • 6 reviews

One of the best department stores

published

Big W is now my go to department store. Used to be K-mart but I cant even sign up for an online account with them due to their stupid signup process. Plus Big W have a better range at competitive prices, with decent specials. Using AfterPay at Big W is a simple process. The staff are always friendly and helpful. One guy went to great lengths to locate the item I was looking for. Their website is also very good. Kudos to the buyer for T shirts, definitely the best prints and quality out of all the budget department stores.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationRobina
See all answers
Cjane

CjaneSydney, NSW

  • 4 reviews

Click n collect

published

I wasn't notified of my pick up time and called the Hasslegrove store. I was quite annoyed bybthis time and was very short with the young lady on the phone. Long story short, [name removed] at hasslegrove handled my serious attitude problem, found my order and still delivered outstanding customer service!

Product Quality
Return Claim MadeNo

Sofia

SofiaSydney, NSW

  • 4 reviews

Online store Disaster Again. 3rd time

published
Product Quality
Shipping

paully2012

paully2012Murrumbidgee Region, NSW

  • 32 reviews
  • 3 likes

They dont listen, selling Konka tablet with malware, virus

published

So its proof Big W are more interested in money than your privacy or online safety. The Konka TE1011 tablet comes with inbuilt malware. Quite a nasty variant that can steal your info and send back to China. The malware cannot be removed and will cause your tablet to get hot and slow down. Big W were shown the problem yet continue to sell them compromising your personal info and google account. The malware can also download more malware. Perhaps they will listen when a law suit begins.They also wont print my review in the BigW page.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBig W Gladstone
See all answers

Cookie

CookieVictoria

Experience

published

Average customer service wide range of products from applliances, pet supplies, party supplies, homewear, beauty supplies, clothes, shoes, kids entertainment, electronics, books, craft, food and snack, miscellaneous items, with variety of prices

Product Quality
Customer Service

Jessica

JessicaSouth East Queensland, QLD

  • 3 reviews

Big W online has made my life so much easier!!!

published

Since Big W online click and collect my life has been made so much easier...
Being pregnant and having children its so much easier to place the order run in and get my order instead of dragging the children around. Especially in the holiday season

Product Quality
Return Claim MadeNo

Zeljko K.

Zeljko K.Greater Melbourne (Inner), VIC

Very disappointed I have really bad experience that I do not wish nobody to have that kind of traumatic stressed

published

Without exception myself and friend we were throwin outside of the store in the car park on Boxing Day 26/12/2019 I have writing to the management of Big W nothing happens no reason for that I have bay TV in store Werribee Plaza Big W. I have got no TV I have rubbish in side of the box. I went to report to the police 2 times. Advise me to go in the store and asked for report And I was escorted by security as a criminal person with my friend no reason for that I have all relevant documents to support my clam. I continued to contact Big W managers CIO no response to me and I m push away as a customer no apology or compensation for what they did to me and to my friend in several times I have written letters but no responded to my letters.

  • +12
Product Quality
Return Claim MadeYes
shaun

shaunPerth, WA

  • 7 reviews

BIG W is expensive,no stock,staff are rude and this is most stores i have been to

published

BIG W is expensive,no stock,staff are rude and this is most stores i have been to they just are all the same!!!!!
also heaven help you if you need to return somthing with no receipt....

Product Quality
Customer Service
Return Claim MadeNo
Store Locationlivingstone
See all answers

Mark colgan

Mark colganEyre Peninsula, SA

Wont shop there again

published

Bought two konka mobile phones absolute rubbish waste of money i do not recomend konka mobiles to anyone and when i approached staff about it was told to settle down his way of resolving issue never again port augusta branch

Product Quality
Customer Service
Return Claim MadeNo
Store LocationPort augusta
See all answers

Mireille

MireilleSydney, NSW

  • 2 reviews

Catholic celebration

published

it is so disappointing and disgusting to know that Big W do not sell any Catholic decorations. i want to know why? we live in a Catholic country and how ever doesn't like it feel free to leave. I will put it on social media and shame you and let other Ozzie's know what sort of company you are.

Product Quality
Customer Service

ELL

ELLVictoria

Terrible service

published

Very disappointed with online form, whats a point to fill the form with person/billing address is different to receiver/delivery address when the receiver also has invoice with xmas Presents unit price????? Such ashamed when you dont want The receiver to know the value of presents!

Product Quality
Shipping
Return Claim MadeNo

Waste of packaging

published

I order a card game and a few other items but had to be sent separately and I receive this small item in a big box with heaps of paper

Product Quality

Page 1 of 51

Questions & Answers

jacqueline

jacquelineasked

I really want to buy a tv from big w online (pick up instore), but what is the warranty if the telly mucks up? am i able to take it back to big w and they’ll exchange/refund or?

2 answers
josh
josh

The warranty period depends on the brand of the TV some are 12 months some are 3 yrs. if it mucks up Big w will not exchange or refund. Thats what the warranty is for you will need to send it to the manufacturer for repair.

Fired Up
Fired Up

Suggest you check the ACCC for the correct answer


Campbell

Campbellasked

I put a childs cart on layby in july and finished paying it off last week. After i paid they said it wasnt in stock but would let us know. Today we received a call saying they wont have it for christmas and did we want a refund or did we want to wait. Erm its for christmas?

Surely someone is responsible and we shouldve been told before 14 days to christmas?

Why cant they find one from anywhere instead of ruining a little girls christmas?

3 answers
ben dover
ben dover

Have you asked Big W? contact them via their web site or phone head office

Jehosaphat
Jehosaphat

After my own experience. I will never buy online with BIGW again. Ever!
There online delivery dept at (Highpoint West Melbourne) is managed by a buffoon. And the poor under trained staff have no idea how to package items properly. So many issues they will have to deal with, could be avoided if they had a manager with experience. Instead they probably have a manager with a useless Government University degree that means nothing. As you just cannot beat experience. And They don't teach experience in University! So the poor staff will continue to mess everything up until they have a good senior leader, which they are OBVIOUSLY MISSING.
ALSO: They don't insure high value items in the post. They don't use registered post. They will leave high value items at your door for anyone to steal.
They do not seal up packages properly so the packages can be opened and sealed again without any sign of damage. Complete amateurs.

So until BIGW delivery dept at highpoint west Melbourne get rid of the manager and make improvements. I will not be buying anything from them again.

Fired Up
Fired Up

I dont think the public will be able to address your specific issue.


Ash H.

Ash H.asked

Hi
a while ago I put a layby on for Christmas and because I haven't finished Christmas shopping Ive lost the original docket I have the one saying I have put money on it.
So my question is, is there a way to find out what I have put on my layby?

4 answers
Dave
Dave

Big W is probably best to answer this . Call into the store at lay-bys as they should have a record of the lay-by and the amount owing and due date. Did they take your particulars when you put away the purchase? For me I like using Afterpay as its 4 payments over 8 weeks. The receipt you have should have a lay by / order number I think. Even give your store a call. Hope there is help amongst that info. Its only what I would do in this case.

shirleyray
shirleyray

Big W will have a record of your lay-by. I lost my receipt once and they found me by my name and sorted it out for me. Just contact them.

george
george

go to the store & ask


Get an answer from our members and Big W representatives

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.