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Retail Stores, Online StoreReviewer Photos & Videos
AliGreater Melbourne (Outer), VIC
- 4 reviews
- Big W Online Store
- Verified customer
Good service, Delivery on-time
I had bought online so the offers were good, website was easy to use and navigate. AfterPay option was available. Good product range and variety. Promotional materials available. On-time delivery
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Lisa RSouth East Queensland, QLD
- 4 reviews
Pathetic!
I will never purchase an item from a Big W store again, online or physical. Ordered my item and then waited several days for it to be dispatched, to then receive an email saying they cannot provide the item, becasue it was unavailable when I purchased it, and they have cancelled my order. If it was unavailable when I purchased it, why was it showing as in stock on the site, and why did the online store let the purchase go through? Seriously, was your online store designed by a moron?
Absolutely pathetic business model, would give them minus stars if the option was available. Steer well clear of these cowboys.
1 comment
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CrystalSouth East Queensland, QLD
- 3 reviews
product as advertised
Ordered my daughters booster seat via click and collect. Great service, fast and product exactly as advertised . Will be happy to use this service again. Was ready in a few days
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Serene
- 2 reviews
NO STOCK RUDE STAFF
They attempted to charge a ridiculous delivery fee for a 10 dollar item, after the other 7 items were ALL OUT OF STOCK! Yet they're falsely advertising on eBay and on their website, that these items ARE IN STOCK! And when I called to sort this out, the rude staff would not listen, and kept talking over the top of me, and wouldn't cancel the order and give me my money back.
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Delivery home service was terrible and unprofessional.
So disappointed with online order. I recommend you to not order anything from online website or choose delivery home. They’re so unprofessional for deliver your stuff and you still have to pick up parcel at post office. Even you order a big appliances online. And also they don’t take any responsibility when you ask for customer service.
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Konka 10.1" Tablet - TE1011 xmas present gone bad
Not impressed with this item at all as it was given as a gift for xmas. Apart from trying to work out how to operate it and barely using it because we have been away it now seems to have locked the gift recipient out of his tablet completely after the tablet did some sort of update earlier tonight when the unit was turned on after being off for two days. Was able to open the photo section however and take two photos but otherwise every time you swipe after signing it then asks you to sign in yet again over and over. Multiple times of doing thi...Read more
s process has just left the gift recipient frustrated and makes my gift seem a joke. The manual that comes with this unit is next to useless with assisting and there seems to be no help platforms online to access to rectify this issue. I am left with no choice but to return this item and thumbs down to wanting the same brand as a replacement.Similar opinion? Write a review on ieatwords.com.au!
NeoSouth East Queensland, QLD
- 6 reviews
One of the best department stores
Big W is now my go to department store. Used to be K-mart but I cant even sign up for an online account with them due to their stupid signup process. Plus Big W have a better range at competitive prices, with decent specials. Using AfterPay at Big W is a simple process. The staff are always friendly and helpful. One guy went to great lengths to locate the item I was looking for. Their website is also very good. Kudos to the buyer for T shirts, definitely the best prints and quality out of all the budget department stores.
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CjaneSydney, NSW
- 4 reviews
- Big W Online Store
- Verified customer
Click n collect
I wasn't notified of my pick up time and called the Hasslegrove store. I was quite annoyed bybthis time and was very short with the young lady on the phone. Long story short, [name removed] at hasslegrove handled my serious attitude problem, found my order and still delivered outstanding customer service!
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SofiaSydney, NSW
- 6 reviews
- 2 likes
Online store Disaster Again. 3rd time
I ordered AGAIN from Big W Bonnyrigg for 3rd time round.
Receive confimation my order is being prepared.
I receive a call (again) from store advising me they dont have half of what is listed on my order.
THIS ALWAYS HAPPENS
I told lady to process whatever is available.
I receive a message to pick up order as its READY.
AGAIN i arrive to pickups, Queue of 20 people, understandable its xmas.
1 staff serving, 3 registers available.
After w asiting 54 minutes in queue i was advised my order isnt ready.
However received a txt to say its ready....Read more
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paully2012Murrumbidgee Region, NSW
- 36 reviews
- 3 likes
They dont listen, selling Konka tablet with malware, virus
So its proof Big W are more interested in money than your privacy or online safety. The Konka TE1011 tablet comes with inbuilt malware. Quite a nasty variant that can steal your info and send back to China. The malware cannot be removed and will cause your tablet to get hot and slow down. Big W were shown the problem yet continue to sell them compromising your personal info and google account. The malware can also download more malware. Perhaps they will listen when a law suit begins.They also wont print my review in the BigW page.
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CookieVictoria
Experience
Average customer service wide range of products from applliances, pet supplies, party supplies, homewear, beauty supplies, clothes, shoes, kids entertainment, electronics, books, craft, food and snack, miscellaneous items, with variety of prices
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JessicaSouth East Queensland, QLD
- 3 reviews
- Big W Online Store
- Verified customer
Big W online has made my life so much easier!!!
Since Big W online click and collect my life has been made so much easier...
Being pregnant and having children its so much easier to place the order run in and get my order instead of dragging the children around. Especially in the holiday season
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Zeljko K.Greater Melbourne (Inner), VIC
- Big W Retail Stores
- Verified customer
Very disappointed I have really bad experience that I do not wish nobody to have that kind of traumatic stressed
Without exception myself and friend we were throwin outside of the store in the car park on Boxing Day 26/12/2019 I have writing to the management of Big W nothing happens no reason for that I have bay TV in store Werribee Plaza Big W. I have got no TV I have rubbish in side of the box. I went to report to the police 2 times. Advise me to go in the store and asked for report And I was escorted by security as a criminal person with my friend no reason for that I have all relevant documents to support my clam. I continued to contact Big W managers CIO no response to me and I m push away as a customer no apology or compensation for what they did to me and to my friend in several times I have written letters but no responded to my letters.
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shaunPerth, WA
- 8 reviews
BIG W is expensive,no stock,staff are rude and this is most stores i have been to
BIG W is expensive,no stock,staff are rude and this is most stores i have been to they just are all the same!!!!!
also heaven help you if you need to return somthing with no receipt....
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Mark colganEyre Peninsula, SA
Wont shop there again
Bought two konka mobile phones absolute rubbish waste of money i do not recomend konka mobiles to anyone and when i approached staff about it was told to settle down his way of resolving issue never again port augusta branch
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MireilleSydney, NSW
- 2 reviews
Catholic celebration
it is so disappointing and disgusting to know that Big W do not sell any Catholic decorations. i want to know why? we live in a Catholic country and how ever doesn't like it feel free to leave. I will put it on social media and shame you and let other Ozzie's know what sort of company you are.
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ELLVictoria
- Big W Online Store
- Verified customer
Terrible service
Very disappointed with online form, whats a point to fill the form with person/billing address is different to receiver/delivery address when the receiver also has invoice with xmas Presents unit price????? Such ashamed when you dont want The receiver to know the value of presents!
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Waste of packaging
I order a card game and a few other items but had to be sent separately and I receive this small item in a big box with heaps of paper
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MummPerth, WA
- 2 reviews
Getting a refund is hard
Have gone to get refunds twice due to clothing sizes being smaller than expected. Eg, a men's large is actually more like a small.
They have a very aggressive lady at the counter that will nitpick and try any excuse not to accept it.
This is in Perth
30 day change of mind is a joke.
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CampbellPerth, WA
Theres no point in doing a Christmas laybuy at bigW
I put a childs princess cart on layby in july and finished paying it off last week. After i paid they said it wasnt in stock but would let us know. Today we received a call saying they wont have it for christmas and did we want a refund or did we want to wait. Erm its for christmas and a refund isnt good enough.
Surely someone is responsible and we shouldve been told before 14 days to christmas?
Why cant they find one from anywhere instead of ruining a little girls christmas?
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Questions & Answers
Sharronasked
sheet set $59 washed 2 time's put on bed ripped at feet end grrrr i purchased thru instore zippay but have thrown out original receipt only have a zippay reference hope i can get a refund, they were nice sheets too but just don't last waste of $59 will not buy sheets again from Big W.......BIG Waste of time
No answers
garryasked
I purchased item number 751185 on 5th Jan 20 went to pick item up not there however the item was charged to my paypal acoount via invoice number AUBW281412759 transaction number 97L21392CR909692B It seems the big w store knows nothing of it and I am out of pocket for $84.15 Please explain how this could happen?
Thank you
[email removed]
jacquelineasked
I really want to buy a tv from big w online (pick up instore), but what is the warranty if the telly mucks up? am i able to take it back to big w and they’ll exchange/refund or?
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Lisa R
Funnily enough, 2 days later Big W has stock of the same item I wanted to purchase available at the full price instead of the sale price it was listed at when I made my purchase - I think I smell a rat! I have contacted the ACCC as well.