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Bad Customer Service
I bought a Combo HP 21 & 22 Cartridge, approx. 3 months ago. They worked for a short period of time, then they didn't print anymore. Both cartridges are almost full. They're still quite expensive (around $65). I went to the store (Marion, South Australia) were I've purchased the item, but they've (store manager - Nick Taylor) asked me for the receipt which I din't have. I've shown him the cartridges in the original package but he wouldn't help me. Then I've called Customer Care (1300 244 999) and I've got someone from New Zealand to help me....The same answer. Now I've asked these 'helpful' people if anyone would keep their receipts for a cartridge ? I am very angry with Big W . Fortunately there are many other shops to purchase what I need.
Poor service - will not allow exchange of unused shirt for better fitting size
My daughter brought a size M T-shirt for Xmas, its fit is too tight - Big W will not exchange for a size L, unless a itemised original receipt is produced which has been misplaced, they can't match a credit card slip transaction to it either unlike their competitors - I'm thinking of taking my business elsewhere & recommend others to do so as well via social media !
Konka 10.1" Tablet - TE1011 xmas present gone bad
Not impressed with this item at all as it was given as a gift for xmas. Apart from trying to work out how to operate it and barely using it because we have been away it now seems to have locked the gift recipient out of his tablet completely after the tablet did some sort of update earlier tonight when the unit was turned on after being off for two days. Was able to open the photo section however and take two photos but otherwise every time you swipe after signing it then asks you to sign in yet again over and over. Multiple times of doing thi...s process has just left the gift recipient frustrated and makes my gift seem a joke. The manual that comes with this unit is next to useless with assisting and there seems to be no help platforms online to access to rectify this issue. I am left with no choice but to return this item and thumbs down to wanting the same brand as a replacement.
One of the best department stores
Big W is now my go to department store. Used to be K-mart but I cant even sign up for an online account with them due to their stupid signup process. Plus Big W have a better range at competitive prices, with decent specials. Using AfterPay at Big W is a simple process. The staff are always friendly and helpful. One guy went to great lengths to locate the item I was looking for. Their website is also very good. Kudos to the buyer for T shirts, definitely the best prints and quality out of all the budget department stores.
They dont listen, selling Konka tablet with malware, virus
So its proof Big W are more interested in money than your privacy or online safety. The Konka TE1011 tablet comes with inbuilt malware. Quite a nasty variant that can steal your info and send back to China. The malware cannot be removed and will cause your tablet to get hot and slow down. Big W were shown the problem yet continue to sell them compromising your personal info and google account. The malware can also download more malware. Perhaps they will listen when a law suit begins.They also wont print my review in the BigW page.
- Verified customer
Very disappointed I have really bad experience that I do not wish nobody to have that kind of traumatic stressed
Without exception myself and friend we were throwin outside of the store in the car park on Boxing Day 26/12/2019 I have writing to the management of Big W nothing happens no reason for that I have bay TV in store Werribee Plaza Big W. I have got no TV I have rubbish in side of the box. I went to report to the police 2 times. Advise me to go in the store and asked for report And I was escorted by security as a criminal person with my friend no reason for that I have all relevant documents to support my clam. I continued to contact Big W managers CIO no response to me and I m push away as a customer no apology or compensation for what they did to me and to my friend in several times I have written letters but no responded to my letters.
BIG W is expensive,no stock,staff are rude and this is most stores i have been to
BIG W is expensive,no stock,staff are rude and this is most stores i have been to they just are all the same!!!!!
also heaven help you if you need to return somthing with no receipt....
Wont shop there again
Bought two konka mobile phones absolute rubbish waste of money i do not recomend konka mobiles to anyone and when i approached staff about it was told to settle down his way of resolving issue never again port augusta branch
it is so disappointing and disgusting to know that Big W do not sell any Catholic decorations. i want to know why? we live in a Catholic country and how ever doesn't like it feel free to leave. I will put it on social media and shame you and let other Ozzie's know what sort of company you are.
Getting a refund is hard
Have gone to get refunds twice due to clothing sizes being smaller than expected. Eg, a men's large is actually more like a small.
They have a very aggressive lady at the counter that will nitpick and try any excuse not to accept it.
This is in Perth
30 day change of mind is a joke.
Theres no point in doing a Christmas laybuy at bigW
I put a childs princess cart on layby in july and finished paying it off last week. After i paid they said it wasnt in stock but would let us know. Today we received a call saying they wont have it for christmas and did we want a refund or did we want to wait. Erm its for christmas and a refund isnt good enough.
Surely someone is responsible and we shouldve been told before 14 days to christmas?
Why cant they find one from anywhere instead of ruining a little girls christmas?
Excellent Customer Service
Visited Bankstown Big W today and was assisted by and excellent team member - who went out of her way to assist me locate a mens shaver (unopended) and later served at checkout. She was lovely. While waiting for her return another team member checked to see if i needed anything. Just fabulous. Thank you
Top quality costumer service
I visited Big W Eastland and was helped by an excellent shop assistant, Margherita (not sure about the way to spell her name). She did everything possible to find the books that I was looking for, helped me to get them from the shelves while selecting the best covers (the ones that were not damaged). She treated me with courtesy and respect. Another good reason to return to this shop!
I wish to alert customers to the following.
Recently we purchased several cards ( Christmas & birthday), upon returning home thought the cost to be excessive.
Upon looking at the rear of the cards, there were two prices indicated, Aust. $6-99 & NZ $7-99. We were charged the latter which was $1 overcharge on each card. The cards were returned & management notified, however showed no interest.
Two further purchases were made at different stores on different dates, the same scenario, cards returned, again no interest.
Staff attitude was surprising & disgraceful.
Great cheap shop
I often shop here as there's a great selection of items to choose from at really competitive prices, the stores are spacious and no crowded aisles, staff are helpful. Only negative is self serve cash register, i know there everywhere but I believe they do put people out of work
Your fault but I felt guilty!
I purchased some fishing tackle. Thought it was a bit exy. Retrieved my docket from bin and discovered a $40 Santa chocolates purchase. As I didnt buy ANY chocs I went back with my docket and was told I would have to go to the lay-by section at the back of the store. Explained my problem. They photocopied my docket, said there was no-one present who could review cctv footage. They phoned me and said I did NOT purchase ANY chocolates as per cctv. Went back and lined up at lay-by again to collect my $40 but was told they couldnt refund wit...hout my docket. I reminded them they had photocopied my docket but was told to come back at later date. I went again today. Lined up behind piled Xmas trollies at lay-by!! Finally got my money back but without a single apology. Disgraceful Big W!!
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Questions & Answers
Has anyone else had any issues with the big w range of licensed tshirts finding small holes in the front of them once they have worn them once then washed them? I have a snoopy one, two bon Jovi tshirts and a Volkswagen one and they now all have holes that have appeared in the front of the fabric? I thought I must have moths but I have checked other clothing in my wardrobe and they are fine ???
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