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Poor Customer service
We Went into the Store to purchase a Wardrobe for my Daughter, we walked around the store for 10-15 mins Nobody was interested in asking if we needed any help as 5 staff members gathered around the counter just talking & laughing, there was myself, my partner & my daughter, there was also another gentleman customer in the store who had to walk up to the counter to ask for help, i think in the current Environment retail customer should be first class, we had a staff member come over, only after my partner said nobody wants to help us, we wanted ...Read more
to purchase a wardrobe we were asked if we had purchased with the company before & my partner gave the staff member her contact number & explained we had just moved up her from the central coast, there was no offer of updated our details or a thank you for shopping with us, i just found the whole experience ordinary.
1 comment
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Perfect would not shop anywhere else always got what I needed from the store itself
Easy walking through store
exceptional rang of goods to choose from
Very satisfied with quality of goods
Very trying - assembly but managed with a little help
I thank your staff for their suggestions and help choosing what I wanted
1 comment
Fantastic F.Fantastic Furniture
Hi there, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Jivani and the Fantastic team
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pillybeeHunter Region, NSW
- 5 reviews
Excellent service to quick and easy
Was in and out of the store with half an hour, my choice was made so easy by the excellent staff. Found exactly what I was looking for in a lounge could not be happier.
1 comment
Fantastic F.Fantastic Furniture
Hi there! Thank you very much for shopping at our Bennetts Green store and taking the time to provide your feedback. We are thrilled to hear about this experience, and we look forward to seeing you ba... Read more
ck again next time! Regards Nick and the Fantastic Team.
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LissaHunter Region, NSW
Amazing Staff
Took my 65 year old brother who is on the spectrum and staff were wonderful with him, will definitely shop there again in the future price and availability were great as well.
1 comment
Fantastic F.Fantastic Furniture
Hi Lissa, thanks so much for choosing to shop with us! We are delighted to hear you had such a great experience at our Bennetts Green store! We hope to see you again in store in the future. Regards Jivani and the Fantastic team
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brettHunter Region, NSW
- 5 reviews
great furniture that you can trust
the store has a great layout of furniture and very good service after shopping around it was good go there for a great price i have spare cash for my other needs
1 comment
Fantastic F.Fantastic Furniture
Hi Brett, thanks so much for shopping with us in Bennetts Green. We hope to see you back again in the near future! Regards Nick and the Fantastic team.
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PaulineSydney, NSW
- 2 reviews
Wonderful, now have comfort in my lounge room.
I found it easy to walk around the store with a disability walker. The range of products and availability was good, also the quality. The staff assembled it for me as I am unable.
1 comment
Fantastic F.Fantastic Furniture
Hi Pauline, thanks so much for choosing to shop with us! We are so glad to hear about this experience in our Bennetts Green store, and we hope to see you back again in the near future. Regards Nick and the Fantastic team.
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RobynHunter Region, NSW
Cant complain about the service as there wasn't any
4 staff behind centre counter all doing nothing important. All seamed glued to it. Actually 3 where discussing whatever with 1 customer. Waved with chair in hand wanting assistance. Omg I must be invisible. Walked over to centre counter and enquired . No other colour whilst still hugging the counter. Walked past the centre counter at least twice after that to the bedroom and dinning room suite that I had gone in to purchase. Looked back at centre counter before walking out . Still glued.
1 comment
Fantastic F.Fantastic Furniture
Hi Robyn, it is very disappointing to hear about the lack of service you received in our Bennetts Green store and we sincerely apologise for the experience. Please know we will discuss this with the s... Read more
tore management team. If you would be happy to discuss this further, please send us an email to [email protected] with your contact details. Kind regards Ryan and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
Rob - Toronto N.SW.
- 2 reviews
Affordable, modern furniture
The store is well set out, staff very helpful & willing to serve you. A very good selection of modern furniture at affordable prices. Staff willing to check stock availability in other branches. Overall a good shopping experience.
1 comment
Fantastic F.Fantastic Furniture
Hi Rob - Toronto N.SW., thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team
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Fantastic Customer Service
Staff was very help and friendly, Everything was a very straight forward process. Even though the products we were after were not in stock, Staff member promptly track the items located and had it sorted out for delivery to my doors in 2 days!
1 comment
Fantastic F.Fantastic Furniture
Hi Epik! Thank you for shopping with us and taking the time to share your experience. It is great to hear that our staff were helpful and friendly, and that you received your order so quickly. We hope... Read more
to see you again in the future! Regards Nick and the Fantastic team.Similar opinion? Write a review on ieatwords.com.au!
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Well Done
Very satisfied with the customer service I received. Gabi helped me move furniture around to create my living room vision, and gave me honest feedback and suggested alternatives. I ended up buying a lounge, coffee table and rug, with intentions of coming back for a tv unit and bed.
1 comment
Fantastic F.Fantastic Furniture
Hi Kate, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such wonderful in store experiences with Gabi! We hope to serve you again in the future! Regards Ryan and the Fantastic team
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Donna. J.Hunter Region, NSW
- NSW, Bennetts Green
- Verified customer
Absolutely disgusted and disappointed
I picked up a Havana large entertainment unit, assembled it at home to find half way through building it it was damaged stock, I then returned it and got the store to give me a new one and paid them to assemble it and it got delivered to me, and it was built inside down. How can the store not check that before it left the store and I went to tell them for them to say “oh sorry about that” we can come to your home and rebuild it for you.
Are you serious?
I think the store needs to retrain the people who are building the furniture and double check the furniture before it leaves the store to make sure it is built correctly.
I’m not a Happy Fantastic Furniture customer.
2 comments
Fantastic F.Fantastic Furniture
Hi Donna. J., We are so sorry to hear about the issues you have had with your new Havana entertainment unit and sincerely apologise for the inconvenience caused. If you could please send us an email t... Read more
o [email protected] with photos of the incorrect assembly along with your sales order number and contact details we would really like to assist. Kind regards Ryan and the Fantastic teamOnce again, no response from Fantastic Furniture, still waiting on returned phone call or email.
Typical of Fantastic Furniture, not good customer service.
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RayHunter Region, NSW
- 3 reviews
- 2 likes
In three words Comfort, Style & Value.
From the time I entered the store & the Delivery, i give Fantastic Furniture 10 out of 10.
Thank you Fantastic.
I will Highly recommend Fantastic Furniture to anybody who is looking for their new furniture.
1 comment
Fantastic F.Fantastic Furniture
Hi Ray, we are so happy to hear your whole experience was Fantastic! Thanks so much for recommending us, we look forward to your next visit. Kind regards Ryan and the Fantastic team
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Easy, fun shopping
Staff very helpful. All I wanted was easily found, the range was most satisfactory, the quality is excellent, especially in the price range, and my daughter assembled the product in a quarter of the time we estimated.
1 comment
Fantastic F.Fantastic Furniture
Hi John, thanks for choosing to shop with us. We're so glad to hear that the Bennetts Green staff were helpful and that you were so happy with the product and assembly. I'm sure we'll see you again in... Read more
store in the future. Kind regards Nick and the Fantastic team.Similar opinion? Write a review on ieatwords.com.au!
Easy purchase and pick up
Purchased at online 3.50pm picked up onstore by 4.30! So happy with the ease of the online service and that i was able to get it straight away
1 comment
Fantastic F.Fantastic Furniture
Hi Shez, thank you very much for choosing to shop with us online and taking the time to share your experiences. We hope to serve you again in the future. Regards Jessica and the Fantastic team
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Quick, Easy, Simple, Quality
Fantastic Furniture is always my go to. I researched different products online before going in store to purchase. Staff where amazing showed me then ones I had screen shot on my phone. Easy decision. Paying and setting up delivery was simple no difficulty. Quick delivery of product the next day. Always great quality.
1 comment
Fantastic F.Fantastic Furniture
Hi Liz, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team
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- NSW, Bennetts Green
- Verified customer
Too easy
Found what I wanted was able to purchase online that day via Afterpay. And it was ready for collection in the hour. So convenient!!!!
1 comment
Fantastic F.Fantastic Furniture
Hi Ash B, thanks so much for shopping with us online and taking the time to share your experience! We look forward to seeing you in-store again soon. Kind regards Ryan and the Fantastic team
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Sturdy chairs
Easy with help of 1 other person. Assembledxall 10 metal chairs in less than 1 hour.. it all went like clockwork.
1 comment
Fantastic F.Fantastic Furniture
Hi Rosie, thankyou for choosing to shop with us! We look forward to seeing you in store again soon. Regards Jivani and the Fantastic Team
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Brilliant customer service - Kellie C
I had very limited time during my visit in the store and Kellie C was extremely helpful in helping me make decisions and find solutions. All with a bubbly pleasant nature when she could see I was under pressure to get it all done in a short time. Thank you
1 comment
Fantastic F.Fantastic Furniture
Hi Kim, thanks so much for choosing to shop with us in Bennetts Green. That's great to hear! We hope to see you again in store in the future. Regards Jessica and the Fantastic team
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- NSW, Bennetts Green
- Verified customer
Don't bother with online shopping
We purchased several things online over $2700 worth. Some items were available for pick up within the hour and some were going to take 1-3 weeks. We didn't need all of it straight away so that was fine. We split the payment between card and zip money. The larger amount being paid for by us. Called the store to see when we could pick up and was told that we could only pick it all up at once for zip it to be charged with zip money. Even though we've paid for the majority we weren't able to pick up any until the others came in. So we asked to canc...Read more
el the order to be able pick them up from another store only to be told that they couldn't do anything in store and we would have to wait for head office to approve and cancel it. Being a Sunday they could not do anything for us at all. Nor did they seem to want to deal with it anyway. It could be days before we see OUR OWN money back. So now we have no money and no products to show for it and nothing being done. COMPLETE WASTE OF TIME STAY AWAY!1 comment
Fantastic F.Fantastic Furniture
Hi Leish, I am very sorry to hear about the inconveniences with your order. If you would like to send us an email at [email protected] with your sales order number and contact details ... Read more
we can ensure the cancellation is processed promptly. Kind regards Ryan and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
Great range of colours and shapes in cushions.
Store was very clean and easy to locate an item searching for. Very satisfied with our products. Staff extremely helpful.
1 comment
Fantastic F.Fantastic Furniture
Hi Ruby, thanks for choosing to shop with us! That's great to hear! We look forward to seeing you again soon. Regards Annie and the Fantastic team
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Questions & Answers
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Fantastic F.Fantastic Furniture
Hi Catherine, thankyou for taking the time to write to us. I'm sincerely sorry to hear of your recent experience at our Bennett's Green store and I apologize for the inconvenience this has caused you.... Read more
I will certainly pass this feedback onto our management teams as we move forward to improve our service and in-store experience. We would like to get in touch to provide further assistance with this and resolve this matter. Would you be able to send through your purchase and contact information by email? Our email address is [email protected] Regards Jivani and the Fantastic Team.