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Reviews

4.6

9,562 reviews
5
(7,559)
4
(1,346)
3
(151)
2
(100)
1
(406)
  • Product Quality
    4.5 (1,277)
  • Return Claim MadeYes (72) · No (1,252)
  • Warranty Claim MadeYes (62) · No (1,258)
  • Product Appearance As advertised (88%) · Not as advertised (12%)
  • Customer Service
    4.6 (1,291)
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HORRIBLE

published

They are disgusting and rude and steal your money, all they are after is your money!!! I purchased a "bed" from them and had to put it together using instructions they "gave me" and it was so confusing, and the drawing was so bad . They are such clowns. I sleep on the floor without a bed after wasting my money on these disgusting and useless products they provide. Please dont purchase anything from them all they are after is your money.



1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Saja A.

Saja A.Perth, WA

Friendly and helpful staff

published

We went there to buy a dining set that we saw online.. Unfortunately it was sold out.. But the friendly employee Marie was so helpful that we ended up buying our coffee tables from there

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
MUMOFONE

MUMOFONEIllawarra, NSW

The staff are approachable, knowledgeable and friendly especially during this pandemic

published

I love the staff at my local store. I never have an issue with being served.
I haven't received my couch yet but the store is layed out pretty well considering they are needing to consider social distancing. I loved the fact the staff gave me information to be able to assemble my couch once it arrives.

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there! Thank so much for shopping with us and taking the time to share your experience. We are happy to hear about the service received from the Warrawong team, and we hope to see you back again soon! Regards Nick and the Fantastic Team.

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Sonya Ferguson

Sonya FergusonSydney, NSW

  • 2 reviews

Perfect size

published

The staff very polite, easy to find products on the floor to look and touch and pick up was so easy and it was easy to assemble the Knox bookcase

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Sonya, thanks so much for shopping with us in Campbelltown. It is great to hear that the staff were polite and that your Knox bookcase was easy to assemble. We hope to serve you again in the near future. Regards Nick and the Fantastic Team.

Rodney

RodneyCentral West, NSW

Perfect place to shop

published

easy to navigate floor an find what we required. Very satisfied with product range. Product quality top class.
Very easy to assemble. We bought the item online but when we went to have a look at it it was not suitable so we asked could we change it which your store did without any problems or time wasting

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Rodney, thank you for visiting our Bathurst store! We are happy to hear about your experience, and we hope to see you back again in the near future. Regards Nick and the Fantastic Team.

Noeleen

NoeleenSouth East Queensland, QLD

Awesome and friendly customer service - very proactive staff who go over and above to help you

published

I was chasing a discontinued item to match my
Chicago furniture package, and Chris was very proactive and helpful. I added the new Chicago hall stand to my purchase as well. Very happy with the quick and efficient service offered by this store on the several occasions I have purchased from Fantastic Furniture

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Maureen

MaureenSydney, NSW

Excellent quality

published

I've recently purchased 3 furniture items for my new home.
The quality of the furniture is outstanding I am very happy the TV unit the buffet and the dining table and chairs.

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Maureen, thanks so much for shopping with us! We are thrilled to hear that you are happy with the quality of your product, and we hope to see you in our Prospect store again soon. Regards Nick and the Fantastic Team.

Melz0r

Melz0rCentral Highlands and Goldfields, VIC

Amazing

published

Easy to navigate around the store, the range has expected delays as this year has been very unique.
The products are what you pay for, you buy a cheap one expect it to be cheap. If you buy expensive one, you can enjoy the longevity of your furniture.
Great employees and atmosphere in the store. The new kids section looks amazing. Always a joy going in to the Bendigo store and seeing all the smiling faces.

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Debra S.

Debra S.

  • 2 reviews

Chair just what was needed. Fits in perfectly

published

found the majority of staff helpful, listened to what was needed and helped to stay within my budget.
Disappointing to have one staff unpleasant re my service dog and her obvious lack of understanding and appreciation of why we have service dogs.

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
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Margi

MargiSouth East Queensland, QLD

A happy returning customer

published

I love this store! Fantastic seems to be the only furniture store where bright, colourful furnishing fabrics are offered. I saw a bed I loved, and decided then and there to buy it. The staff are wonderful - knowledgeable about the products and so friendly. It's always so easy to buy at Fantastic - nothing ever goes wrong with the procedure, and it's great to buy Australian made.

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Margi, thank you so much for choosing to shop with us in Capalaba. We are thrilled to hear about your experiences with our staff, and we look forward to seeing you back in store soon! Regards Nick and the Fantastic Team.

Great product and service

published

Very satisfied with my purchase of the Grace chair and footstool. Excellent customer service both in the store and over the phone. The product is lovely, comfortable and a great colour. Very happy with my experience.

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Jane, thank you so much for choosing to shop at our Mandurah store. We love hearing about customers having such a positive experience, and we hope to serve you again soon! Regards Nick and the Fantastic Team.

Megan R.

Megan R.Central West, NSW

Great furniture shop

published

The Bathurst store has provided excellent service for a number of my purchases from their store. Their new range of white furniture is excellent value for money and easy to assemble. 10/10!

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Megan, thanks so much for deciding to shop with us. We are so glad to hear that the Bathurst store provided such excellent service, and we hope to see you in store again soon! Regards Nick and the Fantastic Team.

Glen P

Glen PSouth East Queensland, QLD

  • 2 reviews

Poor services and less then poor quality furniture

published
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Great variety and no pressure!

published

We returned from overseas with an empty unit - Fantastic Furniture had everything we needed to furnish it complete with variety, good value and great staff. Head there first when you need furniture!

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Angie, thank you so much for shopping with us. We are glad to be of assistance in times like these when you have to quickly furnish a unit, and we hope to serve you again in the future! Regards Nick and the Fantastic Team.

Karen

KarenThe Mallee, VIC

  • 3 reviews

Fantastic

published

Easy to find the couches that we were after, staff were very helpful with what I was looking for and very friendly. We have purchased with them before and will definitely be back.

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
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GULAM GHOUSE

GULAM GHOUSESydney, NSW

Excellent Service

published

The staff of the store are very helpful in deciding the product that I wanted to buy. The store was very well maintained. I initially went online to browse on their website; however, thought to visit a store and I was startled by service they'd provide. I'd rather buy furniture in store than online.

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Gulam, thank you for choosing to shop with us. We are so happy to hear that the Burwood store were so incredibly helpful, and we hope to see you back again soon! Regards Nick and the Fantastic Team.

Sandra

SandraSydney, NSW

Friendly and exuberant Staff

published

Very Satisfied with ease of purchase and collection, including their COVID measures. Staff were extremely friendly. Products appear to be of quality and lower cost then competitors. very happy with purchase of my new stylish office chairs Windsor dinning chairs.

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Sandra, that is great to hear! We are proud of our Cairns team for providing such excellent service during this time, and we are glad that you are happy with your new Windsor chairs. Regards Nick and the Fantastic Team.

C and P

C and P

  • 2 reviews

AMAZING

published

Truly blown away by all aspects of our purchases. From the exceptional customer service from Julie, range of products, reasonable prices and delivery guys - couldn't ask for anything more. Very good quality flat-pack dressing table with spot-on assembly instructions; well-made headboard and base with the most comfortable mattress we've ever had, all delivered the next day within the allotted time frame!! Ordered a few other things that weren't in stock but were able to be viewed in the showroom, which are also great quality. Will definitely be our "go-to" store for any further furniture and home decor needs. Thank you very much.

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

They will absolutely perfect

published

Everest really easy to find everything I wanted I got the help I needed and I'm extremely happy yes everything was available imperfect my friend she's still at the shop in Wagga Wagga

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Kristy, thank you very much for choosing to shop with us in Wagga Wagga. We are glad to hear that everything was in stock and that our team were able to assist you. Hopefully we will be seeing you again soon! Regards Nick and the Fantastic Team.

Great product great value

published

Went in twice during the week both times staff were friendly asked me what I was looking for and gave me space to look around answered questions easing. Great price and product

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Cheree, thanks so much for visiting our West Gosford store twice in one week! We hope to see you back again soon. Regards Nick and the Fantastic Team.

Page 4 of 479
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Questions & Answers

Gregory Jonathan R.

Gregory Jonathan R.asked

NSW, Warwick Farm

I am just wondering, is your Warwick Farm store still open due to the Coronavirus,and if so, what is your opening hours?Ir if you are not open, can you please help give me a idea on when you will be open?

1 answer
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there! We are still operating as per our normal hours of 9am-5:30pm Monday to Friday, 9am-5pm Saturday, and 10am-5pm Sunday. You can view these hours here: https://www.fantasticfurniture.com.au/store-finder/store/Warwick%20Farm?redirect=/store-finder?p=false&q=warwick%20farm Regards Nick and the Fantastic Team.

Linda

Lindaasked

QLD, Windsor

I'm trying to contact the Windsor store on 07 33571142 but can't get through.
Is the phone out of order?
Is there another number I can call?
Many thanks,
Linda Dempster.

2 answers
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there Linda, I am very sorry to hear you haven't been able to reach our Windsor store. Please contact us via our website with your details and we can arrange a call back for you. Kind regards Ryan and the Fantastic team

Linda
Linda

Thank you, Ryan. Luckily, the phone line was working the next morning so I managed to speak to the staff.

Terry M.

Terry M.asked

VIC, Thomastown

do lowboys come assembled

2 answers
Fired Up
Fired Up

Ask the store

Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Terry, unfortunately the majoring of our products do come flat packed. This includes our tallboys and lowboys. Regards Nick and the Fantastic team.

Get an answer from our members and Fantastic Furniture representatives

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