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Louise
- 4 reviews
Excellent over the phone service - appalling delivery and subsequent service
Couldn't be happier with how friendly staff are that answer the phones, I'm so sorry but I've forgotten her name. She ordered in the Jones recliners so I could buy the set. She's exceptionally bubbly & knowledgeable. The ease of the transaction was incredible.
Then came the delivery day. Not only was 1 of our items missing, the delivery driver was absolutely sure that's what we ordered. It wasn't. I called, apparently they forgot to place it with my order. Ok, so when I say 'we need this delivered today' I get a very snarky, 'well all I can do...Read more
is ask the delivery driver if he'll come and pick it up'..... Ahhh no, we have paid $75 to have this delivered. My partner has taken the day off and spent all morning removing the old lounge, I have been cleaning up in preparation and sold our old lounge. Not happy at all.1 comment
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libperth
- 3 reviews
Fantastic service excellent warranty policy
Love the fact you can choose of 100 different colours .excellent return policy, friendly staff, nothing is to much for the staff. Easy parking near store . Delivery is easy to get they don’t keep you waiting all day.
1 comment
Fantastic F.Fantastic Furniture
Hi Lib, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Jivani and the Fantastic team
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The reviewer stated that an incentive was offered for this review
Heddy KingPerth, WA
- 9 reviews
Customer Service Second to None
I would like to acknowledge the fantastic staff at the Rockingham store. I was in a psoition where my daughter and her children who live in China were needing to evacuate to Perth and go into self isolation. As we were unsure when and even if they would come to us I ordered and paid for two student desks. It turned out they didnt come to us and even though it had been two weeks since the order was placed I received a full refund. Cant ask for better customer service. Added to that the ladies were exremely helpful in the first instance when I needed advice as to what might be suitable and available. Thank you very much - I will certainly be back if the need arises.
1 comment
Fantastic F.Fantastic Furniture
Hi Heddy King, we are glad to hear you received helpful and understanding service from our Rockingham team in a stressful time! We really appreciate your feedback and we look forward to seeing you again. Kind regards Ryan and the Fantastic team
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CDRPerth, WA
Fantastic
Half my item wasn’t in stock...they said it will be two weeks ...nope ...it was less than that ...I’m very happy ...Great service, great range, just keep up the great work Rockingham Fantastic Funiture
1 comment
Fantastic F.Fantastic Furniture
Hi CDR, thank you for choosing to shop with us. It is great to hear that the Rockingham team received your item in stock so quickly, and we hope to serve you again in the future. Regards Nick and the Fantastic team.
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David RussellPerth, WA
I Love Furniture Shopping.
Item I was after was easy to find in the store.
Wide range to choose from.
We will see when the item arrives in 8 to 10 weeks.
Item I purchased comes already assembled.
1 comment
Fantastic F.Fantastic Furniture
Hi David Russell, thanks so much for shopping with us. We are glad to hear that you were able to find the item easily in store. We hope to see you again in the future! Regards Nick and the Fantastic team.
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The reviewer stated that an incentive was offered for this review
Diane ClarkPerth, WA
Excellent instructions
We purchased two flat pack cupboards from two different stores on the same day. By far, the instructions on our Fantastic Furniture cupboard excelled over the other store's pack. The items were labelled with letters and the instructions were clear and detailed. The cupboard itself has some fixed and some adjustable shelves, allowing for easy of use.
1 comment
Fantastic F.Fantastic Furniture
Hi Diane Clark, thanks very much for sharing your feedback! It is wonderful to hear you found assembly easy to follow and we hope you enjoy your new cupboards! Kind regards Ryan and the Fantastic team
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Happy with the product. Price was great.
The product, store layout, price etc were good. I was disappointed the floor stock I originally chose wouldnt be available for 6-8 weeks.
Shop welcome needs work for the customer service experience.
1 comment
Fantastic F.Fantastic Furniture
Hi Peta C., thank you for choosing to shop with us. I am sorry to hear that the customer service experience needs some work, and we will be providing this feedback to the Rockingham team directly. If ... Read more
you would like to provide additional details, you can send this to [email protected] Regards Nick and the Fantastic team.Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Kim C.Perth, WA
Love our double recliner
Went in store to look at their range and bought a 2 seater recliner that had to be ordered in, it only came in 2 colours with only 1 colour in store, had recliners delivered a week later, very easy to assemble.
1 comment
Fantastic F.Fantastic Furniture
Hi Kim, thank you so much for shopping with us in Rockingham. It is great to hear that your double recliner was delivered quickly and assembled with no issues. We look forward to seeing you back again... Read more
in the future! Regards Nick and the Fantastic team.Similar opinion? Write a review on ieatwords.com.au!
ShubbyMelbourne
- 3 reviews
Brilliant value for Stylish Quality Products
The store was logically laid out and the range of products suited all my needs, which were perfect in design, size and functionality. Especially given my new property had inadequate storage cupboards, zero wardrobe drawers and bathroom cabinets. Fantastic Furniture’s quality and designs are practical and stylish. The service I received was outstanding as was the follow up with regard to delivery. My only negative was related to the delivery guys who smashed an item on the stairs and failed to register what they’d done, let alone apologise. Th...Read more
ey just wanted to dump and run without placing the heavy Queen size base with end drawer at the end of the bed. They really let down what was otherwise a terrific experience from every phase from browsing, assistance with my selections and in processing multiple orders.Special thanks for the exemplary customer service delivery from Asia. She is a great asset to your brand.1 comment
Fantastic F.Fantastic Furniture
Hi Shubby, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores. I am very sorry to hear what happened with the delivery, please send us... Read more
an email to [email protected] with your sales order number and contact details along with a photo of the damage so we can assist. Kind Regards Ryan and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
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Find out how Fantastic Furniture WA, Rockingham compares to other Furniture Shops
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MikePerth, WA
Fantastic
Asia was our sales rep, she was very friendly and her product knowledge was excellent. The store was very well laid out with products easy to find. Overall a great experience.
1 comment
Fantastic F.Fantastic Furniture
Hi Mike, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store with Asia. We hope to serve you again in the future! Regards Ryan and the Fantastic team
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LouisePerth, WA
- 2 reviews
Great experience. Easy and fast which pleased my son!
Staff were knowledgeable and helpful without being pushy. Great in-store experience after checking online beforehand. The online feature that shows which stores have the product in stock is great. Staff in-store knew about products we’d seen online even though they weren’t on display which was impressive. I enjoy walking around the store and redecorating my house in my head!
1 comment
Fantastic F.Fantastic Furniture
Hi Louise, thank you for shopping with us and taking the time to tell us about your experience. We really appreciate it! It is wonderful to hear that you were happy with store team that assisted you! ... Read more
We hope to serve you again in the future! Regards Ryan and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
RanellePerth, WA
Fantastic
Brought an amazing Mirror very satisfied although it did not come with wire to hang it.
Satisfied with my purchase and will definitely be making more purchases in the future!
Excellent customer service skills, instantly feel welcomed when walking in, staff are very helpful and nice :)
1 comment
Fantastic F.Fantastic Furniture
Hi Ranelle, thanks so much for taking the time to share your experience with us! We are happy to hear you are satisfied with your purchase and we look forward to your next visit. Kind regards Ryan and the Fantastic team
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Bar stools
Sturdy wooden seats in a walnut finish. Great value and look like they will last and can be left outside in undercover area.
1 comment
Fantastic F.Fantastic Furniture
Hi Vic, thank you for choosing to shop with us at Rockingham. We are happy to hear you are enjoying your purchase and appreciate the time take to let us know! We hope to serve you again in the near future. Regards Angelina and the Fantastic team
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IrenePort Kennedy
Why would you go anywhere else?
The TV cabinet came in a box and was already assembled which was a bonus for a Senior person. Fabulous!
1 comment
Fantastic F.Fantastic Furniture
Hi Irene, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Jivani and the Fantastic team
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Double mattress
Just had to open box and cut plastic wrap let it un roll & cut 2nd plastic protective layer & let it poof up like magic,love how the mattress came rolled up so easy to transport home
1 comment
Fantastic F.Fantastic Furniture
Hi Theo, thank you for choosing to shop with us and sharing your experience online! We look forward to seeing you in store again soon. Regards Ryan and the Fantastic Team
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Great Store and Great Staff
Easy to assemble clear instructions and great quality.
Very friendly staff with a great attitude to help and good product knowledge.
3 comments
Fantastic F.Fantastic Furniture
Hi MickM, thanks so much for choosing to shop with us in Rockingham. That's great to hear! We hope to see you again in store in the future. Regards Jessica and the Fantastic team
Cheers Jessica I was a good experience.
Merry Christmas to you and your team..
Fantastic F.Fantastic Furniture
Thank you very much! Merry Christmas to you also! Regards Jessica
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- WA, Rockingham
- Verified customer
Excellent service
Outstanding service at Fantastic Furniture Rockingham. My husband and I were surprised at the quality and price of the sofa we purchased. The staff knew exactly what the product was and the colour I was after. The sofa we chose was very comfortable and larger in size than what we originally thought! Bonus. I will definitely be going back to fantastic furniture in the future.
1 comment
Fantastic F.Fantastic Furniture
Hi Keri, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store and we appreciate you recommending us! We hope to serve you aga... Read more
in in the future! Regards Jivani and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
This is perfect
Very happy with the layout, very easy to navigate.
Found the items I was after, in record time.
I have always been very happy with the quality.
So far so good.
1 comment
Fantastic F.Fantastic Furniture
Hi Lyn, thanks for choosing to shop with us and for sharing your thoughts online. We look forward to seeing you back soon. Regards Annie and the Fantastic team
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PandaPerth, WA
- 2 reviews
Fantastic place, fantastic staff
Store was easy to find
Loved their range
Heaps to look at
Easy to assemble
Recommend to those looking for great quality
1 comment
Fantastic F.Fantastic Furniture
Hi Panda, thanks so much for choosing to shop with us in Rockingham. It's great to hear you enjoy our range, and found your product easy to assemble! We hope to see you again in store in the future. Regards Nick and the Fantastic team.
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Bad service after payment
Ordered a sofa, chair and foot stool 8 weeks ago, I have been following up for the past 2 weeks on when it will be delivered as got told it would be 6-8 weeks. I have been into the store on 3 occasions on my lunch breaks and called up about 5 times to get told I will get a call back on that day or the following day to let me know what is happening - but no calls back. I am very disappointed as my partner and I had high hopes with the fantastic service before we made the payment. But now have been left in limbo as not knowing when it will be del...Read more
ivered. Feel like I have made the effort to find out what is happening in my spare time to be left with nothing. The last time I went in, I also explained to the store worker my situation and I got no apologies or anything, just to get told it now - “should be next week”. Now following on a week later from that, we had delivery of items at around 4.30. We started putting the sofa together to find the chase part was not here. I called the driver and they said they could not bring it back until 7/8 at night. I stated we would be out at that time and I am already frustrated with what has happened so far. They ended up delivering it within 20 minutes and apologised. We have now found the sofa is very frayed and dirty on the edges! Plus the chase underneath is ripped. This is unacceptable considering what we have paid for this and the length of time we have waited. Would never recommend to anyone and most likely will not be making any more purchases from the store. Will have to see the outcome of what will happen for these issues to be resolved.1 comment
Fantastic F.Fantastic Furniture
Hi Soph, We're really sorry to hear the experience you have had with us to date. We're really like to look into this further for you and assist as best we can. Would you be able to send through your o... Read more
rder and contact details to us at [email protected] Look forward to hearing from you. Regards Annie and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
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Fantastic F.Fantastic Furniture
Hi Louise, thankyou for getting in touch. I do sincerely apologize for the inconvenience caused by this and for the disappointing experience received in store We would like to get in touch to provide ... Read more
further assistance. Would you be able to send through your purchase and contact information by email? Our email address is [email protected] Regards Jivani and the Fantastic Team.