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Reviews

(93)
(19)
(2)
(0)
(4)
  • Product Quality
    4.6 (11)
  • Return Claim MadeYes (2) · No (10)
  • Warranty Claim MadeYes (1) · No (11)
  • Product Appearance As advertised (73%) · Not as advertised (27%)
  • Customer Service
    4.5 (11)
Louise

Louise

  • 4 reviews

Excellent over the phone service - appalling delivery and subsequent service

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRockingham WA
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
lib

libperth

  • 3 reviews

Fantastic service excellent warranty policy

published

Love the fact you can choose of 100 different colours .excellent return policy, friendly staff, nothing is to much for the staff. Easy parking near store . Delivery is easy to get they don’t keep you waiting all day.



Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationRockingham
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Lib, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Jivani and the Fantastic team

The reviewer stated that an incentive was offered for this review

Heddy King

Heddy KingPerth, WA

  • 9 reviews

Customer Service Second to None

published

I would like to acknowledge the fantastic staff at the Rockingham store. I was in a psoition where my daughter and her children who live in China were needing to evacuate to Perth and go into self isolation. As we were unsure when and even if they would come to us I ordered and paid for two student desks. It turned out they didnt come to us and even though it had been two weeks since the order was placed I received a full refund. Cant ask for better customer service. Added to that the ladies were exremely helpful in the first instance when I needed advice as to what might be suitable and available. Thank you very much - I will certainly be back if the need arises.



Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRockingham WA
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Heddy King, we are glad to hear you received helpful and understanding service from our Rockingham team in a stressful time! We really appreciate your feedback and we look forward to seeing you again. Kind regards Ryan and the Fantastic team

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CDR

CDRPerth, WA

Fantastic

published

Half my item wasn’t in stock...they said it will be two weeks ...nope ...it was less than that ...I’m very happy ...Great service, great range, just keep up the great work Rockingham Fantastic Funiture

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRockingham WA
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi CDR, thank you for choosing to shop with us. It is great to hear that the Rockingham team received your item in stock so quickly, and we hope to serve you again in the future. Regards Nick and the Fantastic team.

David Russell

David RussellPerth, WA

I Love Furniture Shopping.

published

Item I was after was easy to find in the store.
Wide range to choose from.
We will see when the item arrives in 8 to 10 weeks.
Item I purchased comes already assembled.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationRockingham WA
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi David Russell, thanks so much for shopping with us. We are glad to hear that you were able to find the item easily in store. We hope to see you again in the future! Regards Nick and the Fantastic team.

The reviewer stated that an incentive was offered for this review

Diane Clark

Diane ClarkPerth, WA

Excellent instructions

published

We purchased two flat pack cupboards from two different stores on the same day. By far, the instructions on our Fantastic Furniture cupboard excelled over the other store's pack. The items were labelled with letters and the instructions were clear and detailed. The cupboard itself has some fixed and some adjustable shelves, allowing for easy of use.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Diane Clark, thanks very much for sharing your feedback! It is wonderful to hear you found assembly easy to follow and we hope you enjoy your new cupboards! Kind regards Ryan and the Fantastic team

Happy with the product. Price was great.

published

The product, store layout, price etc were good. I was disappointed the floor stock I originally chose wouldnt be available for 6-8 weeks.
Shop welcome needs work for the customer service experience.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRockingham
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review

Kim C.

Kim C.Perth, WA

Love our double recliner

published

Went in store to look at their range and bought a 2 seater recliner that had to be ordered in, it only came in 2 colours with only 1 colour in store, had recliners delivered a week later, very easy to assemble.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRockingham
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Shubby

ShubbyMelbourne

  • 3 reviews

Brilliant value for Stylish Quality Products

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationRockingham
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review

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Mike

MikePerth, WA

Fantastic

published

Asia was our sales rep, she was very friendly and her product knowledge was excellent. The store was very well laid out with products easy to find. Overall a great experience.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRockingham
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Mike, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store with Asia. We hope to serve you again in the future! Regards Ryan and the Fantastic team

Louise

LouisePerth, WA

  • 2 reviews

Great experience. Easy and fast which pleased my son!

published

Staff were knowledgeable and helpful without being pushy. Great in-store experience after checking online beforehand. The online feature that shows which stores have the product in stock is great. Staff in-store knew about products we’d seen online even though they weren’t on display which was impressive. I enjoy walking around the store and redecorating my house in my head!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationViewed online then bought from Rockingham (bed) and Osborne Park (mattress) because that’s where they were available immediately.
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Ranelle

RanellePerth, WA

Fantastic

published

Brought an amazing Mirror very satisfied although it did not come with wire to hang it.
Satisfied with my purchase and will definitely be making more purchases in the future!
Excellent customer service skills, instantly feel welcomed when walking in, staff are very helpful and nice :)

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRockingham
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Ranelle, thanks so much for taking the time to share your experience with us! We are happy to hear you are satisfied with your purchase and we look forward to your next visit. Kind regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review

Bar stools

published

Sturdy wooden seats in a walnut finish. Great value and look like they will last and can be left outside in undercover area.

Shop LocationWA, Rockingham
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Vic, thank you for choosing to shop with us at Rockingham. We are happy to hear you are enjoying your purchase and appreciate the time take to let us know! We hope to serve you again in the near future. Regards Angelina and the Fantastic team

Irene

IrenePort Kennedy

Why would you go anywhere else?

published

The TV cabinet came in a box and was already assembled which was a bonus for a Senior person. Fabulous!

Shop LocationWA, Rockingham
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Irene, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Jivani and the Fantastic team

Double mattress

published

Just had to open box and cut plastic wrap let it un roll & cut 2nd plastic protective layer & let it poof up like magic,love how the mattress came rolled up so easy to transport home

Shop LocationWA, Rockingham
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Theo, thank you for choosing to shop with us and sharing your experience online! We look forward to seeing you in store again soon. Regards Ryan and the Fantastic Team

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Great Store and Great Staff

published

Easy to assemble clear instructions and great quality.
Very friendly staff with a great attitude to help and good product knowledge.

Shop LocationWA, Rockingham
3 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi MickM, thanks so much for choosing to shop with us in Rockingham. That's great to hear! We hope to see you again in store in the future. Regards Jessica and the Fantastic team

MickM
MickM

Cheers Jessica I was a good experience.
Merry Christmas to you and your team..

Fantastic Furniture
Fantastic F.Fantastic Furniture

Thank you very much! Merry Christmas to you also! Regards Jessica

Excellent service

published

Outstanding service at Fantastic Furniture Rockingham. My husband and I were surprised at the quality and price of the sofa we purchased. The staff knew exactly what the product was and the colour I was after. The sofa we chose was very comfortable and larger in size than what we originally thought! Bonus. I will definitely be going back to fantastic furniture in the future.

Shop LocationWA, Rockingham
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

This is perfect

published

Very happy with the layout, very easy to navigate.
Found the items I was after, in record time.
I have always been very happy with the quality.
So far so good.

Shop LocationWA, Rockingham
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Lyn, thanks for choosing to shop with us and for sharing your thoughts online. We look forward to seeing you back soon. Regards Annie and the Fantastic team

Panda

PandaPerth, WA

  • 2 reviews

Fantastic place, fantastic staff

published

Store was easy to find
Loved their range
Heaps to look at
Easy to assemble
Recommend to those looking for great quality

Shop LocationWA, Rockingham
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Panda, thanks so much for choosing to shop with us in Rockingham. It's great to hear you enjoy our range, and found your product easy to assemble! We hope to see you again in store in the future. Regards Nick and the Fantastic team.

Bad service after payment

published
Shop LocationWA, Rockingham
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
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