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Jade L.Perth, WA
Fantastic
Joondalup fantastic furniture has professional friendly staff. There products are great value for money. I highly recommend them they have a great range of products that are quality at affordable prices.
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BenitaPerth, WA
- 2 reviews
Fantastic store! Great service
It was easy to find the store and I also immediately could find what I was looking for.
Still waiting for my product and read previous reviews so am excited
1 comment
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ScaffyPerth, WA
- 2 reviews
Sub standard over priced garbage
A friends daughter called me to assemble 2 x tallboys for her. I have never seen worse workmanship of a product or such poor materials. This rubbish from China is just that ....RUBBISH...I find it an absolute affront for people of this country to be offered rubbish of such a low calibre.
1 comment
Fantastic F.Fantastic Furniture
Hi Scaffy, I am very sorry to hear about this. Would you be able to provide a little more information so that we can look into this further? Our email address is [email protected] Regards Nick and the Fantastic Team.
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Michélle G.Pilbara, WA
Love this store
I havent yet received my products, I would just like to comment on the amazing service I received from Nats at the Joondalup store. She is amazing and went the extra mile to help me with my needs
1 comment
Fantastic F.Fantastic Furniture
Hi Michelle G. thankyou for choosing to shop with us and sharing your in store experience online. We'll be sure to pass this wonderful feedback onto Nat and our team at Joondalup. We look forward to s... Read more
eeing you in store again soon. Regards Jivani and the Fantastic TeamSimilar opinion? Write a review on ieatwords.com.au!
RobPerth, WA
- 3 reviews
Hall table - a perfect fit
Very pleasant staff and very helpful. Furniture we wanted (Havana Hall table) was in stock so could take home immediately. Quality (for the price) was good and assembly easy enough thanks to the comprehensive instructions!
1 comment
Fantastic F.Fantastic Furniture
Hi Rob, thank you so much for shopping with us. We are so glad to hear that you had such a pleasant experience with our Joondalup team, and we hope to see you back again soon. Regards Nick and the Fantastic Team.
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The reviewer stated that an incentive was offered for this review
BekkiiPerth, WA
Customer service
Natalia at joondalup was very helpful and amazing! Loved how she helped me make my living/dining special. Loved all the furniture they have to offer and cant wait for mine to he delivered!
1 comment
Fantastic F.Fantastic Furniture
Hi Bekkii, thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range and we appreciate you taking the time out to share your experience with our team at Joon... Read more
dalup. We hope to see you back soon! Regards Jivani and the Fantastic TeamSimilar opinion? Write a review on ieatwords.com.au!
vkturbo176hpWestern Australia
What a crap show
So I bought 2 stools from fantastic furniture where the service was fine I expect nothing more from a cheap place like this to be honest. My issue came to when I went to pick up these stools then take them home to assemble.
Anyway I'm waiting for my packages to come out as I bought 2 of them, what I am greeted with is a busted butt open box with is apparently 2 of these stools. I give them the benefit of the doubt and assume that all the parts are in there and they just want to help me not have to deal with waste.
Anyway I get them home and pro...Read more
1 comment
Fantastic F.Fantastic Furniture
Hi there, I am so sorry to hear about this experience with your order. If you would like some further assistance to get the matter resolved, please do not hesitate to contact us by email. Our email ad... Read more
dress is [email protected] and we will happily help with this so you finally have the goods you ordered and paid for. Regards Nick and the Fantastic Team.Similar opinion? Write a review on ieatwords.com.au!
Suzanne B.Perth, WA
- WA, Joondalup
- Verified customer
Terrible Quality
I purchased a Havana bedroom suite for my son from Fantastic Furniture in Joondalup. After redoing his room, getting rid of all of his old furniture and organising for someone to help me put it all together after arranging for it to be delivered we started putting it together, only to find that the quality of the Havana suite was terrible. Trying to screw the screws into the under bed draws, the wood was crumbling. None of it would hold and the base was that flimsy there is no way it would hold even with a blanket in it. I then had to arrange t...Read more
o have it returned and waited 2 days for my refund to be returned (still waiting on Zippay which was the deposit 3 days later). My son is now sleeping on the lounge waiting for his new suite to be ready through another store. Contacted customer service to express my feelings twice with no response. Don't waste your time. The experience has been nothing but a hassle. Definitely anything but Fantastic...1 comment
Fantastic F.Fantastic Furniture
Hi Suzanne, I am very sorry to hear about the inconvenience and the experience you have had. We would like to look into this a little further to understand how we might be able to improve in the futur... Read more
e. Would you be able to send through your purchase and contact details by email? Our email address is [email protected] Regards Nick and the Fantastic Team.Similar opinion? Write a review on ieatwords.com.au!
Cheryl
- 2 reviews
Excellent friendly staff with a caring attitude.
Quick, easy and convenient shopping experience with click and collect. Once I went into the store to pick up my purchase the staff member was very friendly and helpful, also offering suggestions for how to display product in my home.
1 comment
Fantastic F.Fantastic Furniture
Hi Cheryl, thank you so much for shopping with us in Joondalup. It is great to hear that the staff were friendly and helpful, and we hope to see you again soon! Regards Nick and the Fantastic team.
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Find out how Fantastic Furniture WA, Joondalup compares to other Furniture Shops
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Narissa H.Perth, WA
Excellent service
The staff at the Joondalup store are the most friendly and helpful people. Even when my order was not available they upgraded me at no additional cost to me. Excellent!!!
1 comment
Fantastic F.Fantastic Furniture
Hi Narissa H., thanks so much for choosing to shop with us in store. It is great to hear that the Joondalup team were so friendly and helpful! We hope to serve you again in the near future. Regards Nick and the Fantastic team.
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KimPerth, WA
- 2 reviews
Super comfy & didnt cost an arm & a leg
The layout is easy to find what you are looking for of you are in a hurry.
Great range of products.
Have no complaints of the quality of my new mattress.
1 comment
Fantastic F.Fantastic Furniture
Hi Kim, thanks so much for choosing to shop with us. We are so glad to hear that you are happy with your new mattress, and we hope to see you back again in the near future. Regards Nick and the Fantastic team.
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JohnPerth, WA
- WA, Joondalup
- Verified customer
After sales service
I would like to thank Daniel at the Joondalup store for his assistance in providing a missing part for our flat pack buffet. His perseverance in helping complete the assembly was commendable, he also sent it express post which we received the follow day.
1 comment
Fantastic F.Fantastic Furniture
Hi John, thanks so much for choosing to shop with us. We are so happy to hear that Daniel at Joondalup was so helpful! We'll make sure he gets this feedback. We look forward to seeing you back again next time. Regards Nick and the Fantastic team.
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Kaylee B.
- 3 reviews
Fantastic Customer Service
Natalie and Kim were amazing we were able to swap out our delivered but small entertainment unit for a bigger one, available in their store. We ordered a bed that was delivered from Osborne pack store which was a replacement for our packaged bed which was not in stock(and we would have no bed otherwise) but it didn't match the rest of our bedroom furniture, Natalie was great we were able to get add ons (drawers and Headboard) in a package deal matching our bed in the same range and colour and in stock to collect that day, making the added costs much lower for us, Kim then when the extra mile and got us our Tallboy that day in store which had a week delay on delivery. I appreciate their valued customer service 100%
1 comment
Fantastic F.Fantastic Furniture
Hi Kaylee B, Thank you very much for taking the time to share your kind words about Natalie and Kim at our Osborne Park store! It is wonderful to hear they were able to assist and get this issue resol... Read more
ved for you! We look forward to your next visit. Kind regards Ryan and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
StaziePerth, WA
Natalie had the best customer service I have seen in years shes a asset to your store lovley girl .. :-)
The store was clean good and easy to find furniture
Natalie was a great customer service help
Me and my mum think shes a credit to your joondalup store happy customers
1 comment
Fantastic F.Fantastic Furniture
Hi Stazie, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such wonderful in store experiences with Natalie, we will be sure to pass you... Read more
r kind words along! We hope to serve you again in the future! Regards Ryan and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
GailPerth, WA
- 3 reviews
Fabulous place to buy furniture for home
Store well set out, good range of furniture, good quality. I found I was able to put together a queen size bed by myself and I am a mature woman
1 comment
Fantastic F.Fantastic Furniture
Hi Gail, Thank you for sharing your thoughts on our range! We are happy to hear you are enjoying your new bed and we look forward to your next visit. Kind regards Ryan and the Fantastic team
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Find out how Fantastic Furniture WA, Joondalup compares to other Furniture Shops
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VkvallejosPerth, WA
Just what we needed! We were looking for a low standing bookcase but with nice design and suitable for an apartment.
We went to the store knowing what we wanted to see and browsed other products too. Assembling the furniture took a while because we purchased 3 items but it was easy to assemble
1 comment
Fantastic F.Fantastic Furniture
Hi Vkvallejos, We are so happy to hear you found the perfect bookcase for your apartment and we look forward to seeing you again. Kind regards Ryan and the Fantastic team
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The reviewer stated that an incentive was offered for this review
Jason CPerth, WA
Great value and service
Found the product we were looking for. Good quality couch with a very good price tag. The young man that served us was extremely polite, friendly and knowledgeable. Great overall experience.
1 comment
Fantastic F.Fantastic Furniture
Hi Jason C, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team
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Laura BPerth, WA
Great service, problem with product
Service was great super friendly! But shame as I got home to assemble the bed, opened the box and there is a noticeable grey sticky smudge that won’t come off! makes the bed look like it’s already been used..
1 comment
Fantastic F.Fantastic Furniture
Hi Laura B, thanks so much for sharing your kind words! We are so sorry to hear about the issue with your product, please send us an email at [email protected] with your contact detail... Read more
s and sales order number so we can assist. Kind regards Ryan and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
- WA, Joondalup
- Verified customer
Well constructed and on trend
Great range of products, friendly staff will definite go back, recommend them. Store was easy to navigate and we had our purchase sorted very quickly and the staff were great
1 comment
Fantastic F.Fantastic Furniture
Hi LesleyP, thank you so much for recommending us and taking the time to share your experiences! We hope to serve you again in the future! Regards Ryan and the Fantastic team
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SharoneQuinns Rocks
Awesome Customer Service
Shopped online first - then visited the store to view/purchase. The young fella in the store provided commendable customer service. We were all very happy with our selections and would certainly consider the store for future furniture purchases.
1 comment
Fantastic F.Fantastic Furniture
Hi Sharone, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store and we appreciate you recommending us! We hope to serve you ... Read more
again in the future! Regards Jivani and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
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Fantastic F.Fantastic Furniture
Hi Benita, thank you very much for choosing to shop at our Joondalup store. We hope the product lives up to the hype and we would love to see you in store again in the future! Regards Nick and the Fantastic Team.