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Be aware of this company
I needed a new toilet top and seat. I had one changed in my ensuite a few months back for over $300, so when I was quoted $249 for the kids bathroom I thought it was fair. It turns out I was charged $2495.00. They had sent to my house what I thought was a tradie but in reality he was a very smart salesman. When I realised I had been charged that much I thought it was a huge mistake and called the head office to cancel the job. Unfortunately I had signed a contract without reading it thinking I was getting my old toilet repaired. I didn't even ...know that you could buy a toilet for that price! This all happened in a few hours on a Saturday morning and I couldn't reverse the card transaction. Luckily the toilet hadn't been installed yet so I could cancel the job all together By the way, I was never given a transaction receipt.I got in touch with the tradie/ con salesman and asked him what he was thinking selling me a toilet in the thousands as I live in a low socio-economical area. He offered to take a few hundreds off if I wanted to go ahead. I told him I would need a few thousands off for it to be affordable. End of story, I got my money back minus $249 which was kept as a penalty for breaching the contract. So I have ended up $249 out of pocket and my toilet hasn't been repaired. Well done Pascoe team, hope you sleep well at night. Shame on you!! Stay away from them, that is my advise.
Got quoted to install a cooktop; the ‘tradesman’ aka salesman said that we need to upgrade our electrical circuits and it would cost us $2300. No way, so we went to another electrician and he said it’s absolutely unnecessary to do so and installed it for $200. The next day he calls and harasses us for not going with him, and tells us that if our house burns down it our fault. Just wow.
Hot Water System Replacement
I recently required a replacement hot water system. Pascoes arrived for a quote on time and connected a temporary system to allow us to have hot water.(no charge).The quote was very competitive. The installation was very professionally completed the next day. The Pascoes team were courteous efficient and friendly. I have no hesitation in recommending Pascoes to family and friends. Excellent service.
Daylight robbery - never use them
Called up as tap was tingling when turning it on in the shower. Needed someone urgently so called Pascoes. Someone who we thought was the electrician came by and it turns out he was just a salesman. Have never ever encountered this before..have only ever met tradies themselves. These salesmen are well trained and you could call them con artists. He scared us into thinking the house was extremely unsafe and wrote up a contract for repairs totalling $5200. He then “kindly” offered to give us a $300 discount, charging $4900 instead. He tried to ma...ke us sign there and then telling us if we don’t make a decision straight away their warehouse may close given it was a weekend, which i know now is completely untrue. I got a quote from another electrician and he charged us $1300 instead. Afterwards I read reviews on Google and it was then I realised so many people had been scammed exactly the same way. Pls do not use this company no matter how urgent the job is. Get quotes from other companies and do not have anyone scare you into accepting anything. I have also never seen or had to a contract prior to having electrical, plumbing, gas etc work done in the past and have been told it’s common practice. This is disgusting practice by Pascoes and they don’t care about destroying customers financially. They only care about what goes into their pockets. I don’t know how they are still operating but I know there have been plenty of complaints to Consumer Protection. 6PR have also done a story on them and received calls from 30-40 customers with complaints too. They do not allow for reviews and ratings on their Facebook page or their website, for obvious reasons. Please be wary!!
Zero rating!!!!! Taking advantage of the elderly
My mother called Pascoes electrical because her power kept tripping out she was home alone and was worried. the electrian came and told her the house needed to be have some rewiring and a new electrical board install and wanted the money there and then on completion of works I have the itemized quote and th bill both hand written and no mention of GST. The account also states a total of 4 hours labour.Long story short I rang and spoke to them to no avail and would not give me a brake down of there costings
The cost of $5490 is absolutely discussing for a 90 year old pensioner. This company practices are unscrupulous And I am horrified they are still able to trade and continue to take advantage of unsuspecting people
DO NOT USE THIS COMPANY
This company are scammers. They massively overquote and pressure you into doing work that is not necessary. And signing and paying before they leave after quoting. I am sorry i did not read the reviews before calling them. They should be investigated and shut down. They are not professional plumbers.
Rate themselves higher than I would
Called to ask for a ball park figure to have washers changed in my shower taps and possibly the spindles. Not at all complicated.
I was told that the plumber has to visit my house in order to quote.
I explained that I didn’t want to take time off work to have a plumber visit to quote on changing two tap washers. Could she give an indicative price?...is it $100 an hr, or $100 per 15 mins...I have no idea. Still couldn’t help so I asked if a plumber could just call me first rather than waste the time of making a house call.
She gave a long, annoyed sigh so I apologised for inconveniencing her and hung up. Great receptionist. Plumbing services could be great but I’ll never know.
Zero stars for the rip off merchants
I called for a light to be fixed long story but the guy said my meter board needed replacing same company different guy comes to do the job that I later found out didn’t need doing cost me $3295 all because I wanted to hand over my house (yup it’s sold) safely angry that I didn’t have the money and that it didn’t need to be done
Pinoccio lives at Pascoes
Received a quote to install a new recently purchased split system air con. Pascoes quoted $1750.00 for a connection to my meter box. Im not a complete fool, and said to the young man this cant be right, he assured me of the accuracy of his quote. I contacted ( Hipages ) on the web, and received three quotes within two days and i went with a company offering to do exactly the same job as Pascoes for $ 500.00 a saving of $1250,00, Im sending my Wife to Bali with the savings lol.
Please read the reviews...I dont want anybody to waste their money..AVOID AVOID.
Quoted me $3000 for 3 new downlights, 2 new smoke alarms... the moneymaker part was the tradie told me I NEDEED a couple new RCDS because the law had changed.
He was right, the law did change at the start of the year but he forgot/refused/neglected to tell me it was for new builds only. My house was built 1996.
There hustlers not electricians.
Did not use them. Local guy I did use charged me $350 and told me I didnt need new RCDS.
Would I recommend again....
Recommended this company to my daughter who had a seriously leaking shower tap....she booked online at 9.30am... no response at 12.00pm.. so called ... no online booking received!! Told they would be out between 3 and 6pm... no water all day and no A/C (evap). Told at 6pm that it would cost $2000.00 to repair... she refused their service and contacted another plumber who replaced the $40.00 part next morning.... why would anyone recommend this company!!!!!!!!!!
Price Gouging extortionists - Steer well clear.
After purchasing a split system air conditioner through a third party I contacted Pascoes in order to obtain a quote for installation. The lady on the phone was pleasant and helpful and a time was arranged for the following afternoon for a contractor to visit my property and draw up a quote with intent to go ahead with the install at that time if I was happy with the quote. This first appointment was cancelled as the contractor got tied up elsewhere, I was a little piffed as I had made arrangements at work which I had to change but given this w...as the middle of a 40 degree plus heatwave it was understandable. So move forward to the following morning and I recieve a phone call which I assume is the contractor calling to say he will be 30 minutes away. Well at the end of that 4 minute phone call I was left with a quote for $1850 for a back to back install and was instructed that my entire switchboard would require replacement as my current one would contain an asbestos backing plate (it does not).... All this without having sighted my property or the install location. Now the standard installation price in my area ranges from $650 to $700 with an additional cost of roughly $50 per metre of copper pipe should it be required. When I asked how he could possibly justify such a high quote for a job he has not even looked at I was met with silence, I then made clear I was not to be one of his "victims" and ended the call. As I mentioned this was the middle of a heat wave so I can only assume this particular contractor was essentially holding people to ransom in order to have their air conditioners installed. If this is the calibre of tradesman Pascoes is willing to employ then you certainly will not see me employing their services, and I would (and will) advise anyone else not to either..
My experience tells me that this company consists of salesmen rather than tradesmen. I called them in to fix a leaking tap in the bathroom and ended up with a new set of taps in the bathroom and the kitchen. Had to call them back to address the original leak and they changed the washer but the original problem exists. The kitchen spout started splitting so I called them back and I was talked into anther new tap and something else. A total of $1200. Never again.
Crap would never suggest this company to anyone
Had work done to exorbitant cost . Went to use oven which was working before they did there work on the house and meter box now 2 days later doesnt work and trips the breaker which also sparked when tripped. Son's new led light in his room started flickering ond now doesnt work so what is next to go. Do not in any way use this company run as fast as you can and dont get court like i did
Total scam artists! Avoid at all costs.
Grossly overcharged and scammed into believing we needed a whole new RCD centre and new hot water system when it clearly just needed a service. Similar work only worth half the price. $6,000 later and I'm kicking myself for agreeing to it all. Hindsight is a beautiful thing. Not to mention the fact that the job required two extra call-outs to fix earlier mistakes...24hrs later and I'm still without hot water. Wish I had've googled these reviews before I engaged their shonky services. Seems their standard practice. Shame on you, Pascoe's.
- Verified customer
Avoid at all costs!!!!
My post on shonky builders WA was mentioned on air by consumer protection.
If you have been scammed please listen to this podcast
Nothing is that urgent that would even need to contemplate ringing them. Please do your research and verify what they tell you. Dont believe a word they say. I caught them red handed trying to deceive me
Avoid this scammer company
I wish I had a look at this website before engaging this company.
I have been totally ripped off !! They use contractors to do their work and charge a huge markup on it, and wants to charge your credit card for a fixed amount before the work is done by the contractor.
Fast call out - no service on arrival
We recently had an issue with our gas hot water system. I was unable to leave work so rang Pascoes to attend as my wife was home. The service at that point was excellent and fast.
The plumbers (?) arrived quickly but after looking at the age of the system (13) years they said it was no good and we needed a new one. They did not test or check the system, Im not sure why they couldnt attempt to reignite the pilot light?
Later that day I contacted the team at ATCO who own the infrastructure and they sent someone out who relit the system immediate...
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Questions & Answers
do you do RCD testing
Hi there, Question please. I have a blocked sewer pipe which needs unblocking. When Pascoes quote for doing a plumbing repair job, do they charge by the hour or do they charge by the job in question ? Im a pensioner so checking around first, before i call the plumber out.
we recently had a new gas hot water system installed and although it is advertised in the Little Aussie
Directories we never received the $50 coles myer gift voucher. WHY ?
Kerri B.Pascoe's Gas, Water & Electrical
Thank you for your query and choosing Pascoe's to install your new hot water system. In order to claim your voucher, please ring the office on 1300 072 726 and I'll be more than happy to resolve this for you.
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