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Reviews

(271)
(12)
(5)
(1)
(25)
  • Customer Service
    4.7 (104)
  • Timeliness
    4.7 (106)
  • Job Satisfaction
    4.6 (94)
  • Rates and Fees
    4.2 (94)


Yi C.

Yi C.Metropolitan Adelaide, SA

Not all hero’s wear capes

published

Joe was great in retrieving my stud earrings from the kitchen sink today. He called to let me know when he is coming, then came on time. Then he very quickly got the earring out from the trap and fished the earring out for me. I was very relieved. Thanks Joe for saving the earring and my weekend.

JN#788282

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Metropolitan Plumbing
Customer Service M.Metropolitan Plumbing

scumbags

published
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  • Verified customer

Customer service 5/5

published

Nathan has provided 5/5 customer service. He has been solutions focused thereby creating a seamless process with his knowledge and expertise. We look forward to the installation. Thanks Nathan

JN 787482

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Metropolitan Plumbing
Customer Service M.Metropolitan Plumbing

Thank you, we really appreciate your support in sharing your experience. Ensuring our Customers have peace of mind at every job we are called out to be a high priority for us. 787482

devastated

devastatedVictoria

Absolute rip offs - AVOID THIS COMPANY

published

MICK ODEE

MICK ODEEAdelaide

  • 5 reviews

prompt service

published

Called them one day to fix the leaking tap of the back of my rental property and it was fixed promptly. Took off the old rusty tap and put on a new one

Timeliness

Clint

ClintGreater Melbourne (Inner), VIC

  • 2 reviews

AVOID THIS COMPANY!

published
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LW and JT

LW and JTPerth, WA

  • 2 reviews

Quick service

published

Tyson was efficient and quick and explained the remedial work required. We requested work on a Sunday after hours and the company was quick with a reasonable callout fee. Very happy with the work and would recommend Tyson anytime.

1 comment
Metropolitan Plumbing
Customer Service M.Metropolitan Plumbing

Sara

SaraPerth, WA

Efficient, professional, friendly

published

Very happy. From phone to service to end, very professional, knowledgeable, friendly. Tyson was swift and knew his stuff. Can’t of asked for a better service. Will use again. Thank you

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Metropolitan Plumbing
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Glenn S.

Glenn S.Greater Melbourne (Outer), VIC

Same day service for a new air con unit

published
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Metropolitan Plumbing
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Patrick P.

Patrick P.Perth, WA

plumbing

published

Well I feel gutted for being ripped off . Already had a price from another plumber, and this guy just gives me a quote for 5 times that price. Cost $132 just to hear that. That speaks for itself, cheers .

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Chris

ChrisGreater Melbourne (Metropolitan), VIC

Out with the old in with the new

published

Just bought this house. New heating and cooling gives us peace of mind. Metropolitan were fantastic. They removed, installed and cleaned up all in one day. I certainly would recommend them.

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Metropolitan Plumbing
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Nimal

NimalGreater Melbourne (Outer), VIC

Total Ripoff

published

I have call Metropolitan for to check the water leaking from my Airconditioner. They have asked me to pay the diagnose fee $141 before coming to inspect. Once the guy arrive he did not do any service and too lazy, left without doing anything. The water still leaking its utter waste of money paying these guys. Total rip off!!!!

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Metropolitan Plumbing
Customer Service M.Metropolitan Plumbing

Nimal, we feel that it is more than fair to attend your property and charge only $141 to come and diagnose the fault on the air-conditioner. You’ll find this is cheaper than most of our competitors. Kind Regards, Metropolitan Plumbing 780757


Expensive Quote

published

Had a problem with my solar hot water system and got very prompt service, but unfortunately paid $550 to be told that I needed a new system. Afterwards it transpired that only the 2 solar panels needed replacing and got quote of $8.6k to replace these. Pricing seems excessively high.


Airconditioning issue, incorrect diagnosis & price gouging

published

Prompt with call out, fixed price even for weekend however that’s where the positives end, advised of incorrect fault with air conditioner & told had to be replaced, given ridiculously expensive quote of $4490 for this - 2.5kw unit. Engaged alternative company who advised of different problem & air conditioner repaired for $375, now working perfectly. I have just read a similar review from someone else - I too would have liked to give negative stars. Legitimate question - are the technicians even qualified?

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Rob1960

Rob1960Brisbane

overcharge

published

$132...call out fee, paid for before job was booked....quoted $1190 for job...objected to price...they reduced it to $780....completed job with minimal materials or effort within 25 minutes..I am not happy.....RIPPED OFF

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Fast, Reliable

published

Fantastic.
Rang back moments after email was sent, appointment was set even faster and at a time that was convenient for me. Arrived in perfect time; Tyson was the best. He sorted everything quickly and broke down all issues into understandable terms, 100% recommended and will be calling again in the future.

1 comment
Metropolitan Plumbing
Customer Service M.Metropolitan Plumbing

Sharon B.

Sharon B.Greater Melbourne (Outer), VIC

Fast service that goes the extra mile

published

A pipe burst in my kitchen wall. Ryan from Metropolitan came promptly, noted that the water pressure was too high (after recent watermain works), fitted a flow restricter & fixed the pipes really quickly. Then Shane fixed the brick wall and painted it so it looked good as new. He even went the extra mile painting another section of wall (from a renovation I'd had done 10 years ago) so the house looks better than before!

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Metropolitan Plumbing
Customer Service M.Metropolitan Plumbing

Very expensive

published

To replace this $72 part, cost $739 + 132 callout diagnostic fee. The serviceman was professional and was onsite for less than 1 hour. Exorbitant pricing metropolitan plumbing. Feel ripped off!

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Metropolitan Plumbing
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Paul D

Paul DMetropolitan Adelaide, SA

Be warned!! Their service technicians are not honest!!!

published

It's a pity I can't give this company negative stars. My 85 year old father called them to have a look at his air conditioner as it was blowing warm air. He was told that the compressor had failed and the unit had lost its gas. He was then quoted $8000 for a split system (7 times more expensive than the average) and $20,000 for a new ducted unit (2 times more expensive than average system). I dropped past to see the quote and had a look at the control panel. I simply put it on cool mode and the unit started cooling the house. Strangely enough, it's working beautifully on a 42 degree day. I would never recommend Metropolitan Plumbing for any services. You lied to an elderly couple. Disgraceful

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Steve

SteveGreater Melbourne (Metropolitan), VIC

Great service on Xmas Day!

published

Our Hot Water Service stopped working on Xmas Eve. Metropolitan sent a plumber on Xmas Day. Ronnie, provided us with a quick assessment and options for repair or replacement. His good explanations made it easy for me to make an informed decision. The repairs were done in the spot allowing us to enjoy Xmas Day. Thanks Ronnie!

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Questions & Answers

Caroline Shaw

Caroline Shawasked

Do your plumbers install or maintain grey and black water reed beds?

2 answers
Barb K
Barb K

Sorry no idea but check with them they are very experienced in all types of plumbing

MICK ODEE
MICK ODEE

Dont use this company, theyll rip you off. Use a local private company in your area


O lim

O limasked

How can I get a breakdown in cost from your plumber as my insurance company only cover the cost of finding the leak of the pipe? I have tried numerous time to contact your office but no one seems to be able to help me.

I called accounts department and they told me that the plumber can only issue generic invoice and they can't help me. I need the labour per hour to be stated on the invoice at least so that I can make a claim with my insurer.

My invoice number is 753536.

Regards,

Olinga

No answers

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