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Reviews

(269)
(12)
(4)
(1)
(24)
  • Customer Service
    4.7 (102)
  • Timeliness
    4.7 (103)
  • Job Satisfaction
    4.6 (93)
  • Rates and Fees
    4.2 (92)


Unhappy Builder

Unhappy BuilderAdelaide

  • 5 reviews

Absolute rip offs

published

My son had a leaking tap at the back of his rental property so he called Metropolitan Plumbing. They had a $125 call out fee, when they got there they qouted him $350. He got the bill on completion and it was $625, yes $625 to replace an outside standard tap. Absolute rip off, never use this company, ripped off my son because he was young and vulnerable. Taking them to consumer affairs!!! A replacement tap from Bunnings is under $15, so over $600 in labour!!!

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Clint

ClintGreater Melbourne (Inner), VIC

  • 2 reviews

AVOID THIS COMPANY!

published
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LW and JT

LW and JTPerth, WA

  • 2 reviews

Quick service

published

Tyson was efficient and quick and explained the remedial work required. We requested work on a Sunday after hours and the company was quick with a reasonable callout fee. Very happy with the work and would recommend Tyson anytime.

1 comment
Metropolitan Plumbing
Customer Service M.Metropolitan Plumbing
Sara

SaraPerth, WA

Efficient, professional, friendly

published

Very happy. From phone to service to end, very professional, knowledgeable, friendly. Tyson was swift and knew his stuff. Can’t of asked for a better service. Will use again. Thank you

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1 comment
Metropolitan Plumbing
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Glenn S.

Glenn S.Greater Melbourne (Outer), VIC

Same day service for a new air con unit

published
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1 comment
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Patrick P.

Patrick P.Perth, WA

plumbing

published

Well I feel gutted for being ripped off . Already had a price from another plumber, and this guy just gives me a quote for 5 times that price. Cost $132 just to hear that. That speaks for itself, cheers .

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Chris

ChrisGreater Melbourne (Metropolitan), VIC

Out with the old in with the new

published

Just bought this house. New heating and cooling gives us peace of mind. Metropolitan were fantastic. They removed, installed and cleaned up all in one day. I certainly would recommend them.

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1 comment
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Nimal

NimalGreater Melbourne (Outer), VIC

Total Ripoff

published

I have call Metropolitan for to check the water leaking from my Airconditioner. They have asked me to pay the diagnose fee $141 before coming to inspect. Once the guy arrive he did not do any service and too lazy, left without doing anything. The water still leaking its utter waste of money paying these guys. Total rip off!!!!

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Expensive Quote

published

Had a problem with my solar hot water system and got very prompt service, but unfortunately paid $550 to be told that I needed a new system. Afterwards it transpired that only the 2 solar panels needed replacing and got quote of $8.6k to replace these. Pricing seems excessively high.

Airconditioning issue, incorrect diagnosis & price gouging

published

Prompt with call out, fixed price even for weekend however that’s where the positives end, advised of incorrect fault with air conditioner & told had to be replaced, given ridiculously expensive quote of $4490 for this - 2.5kw unit. Engaged alternative company who advised of different problem & air conditioner repaired for $375, now working perfectly. I have just read a similar review from someone else - I too would have liked to give negative stars. Legitimate question - are the technicians even qualified?

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Rob1960

Rob1960Brisbane

overcharge

published

$132...call out fee, paid for before job was booked....quoted $1190 for job...objected to price...they reduced it to $780....completed job with minimal materials or effort within 25 minutes..I am not happy.....RIPPED OFF

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Fast, Reliable

published

Fantastic.
Rang back moments after email was sent, appointment was set even faster and at a time that was convenient for me. Arrived in perfect time; Tyson was the best. He sorted everything quickly and broke down all issues into understandable terms, 100% recommended and will be calling again in the future.

1 comment
Metropolitan Plumbing
Customer Service M.Metropolitan Plumbing

Sharon B.

Sharon B.Greater Melbourne (Outer), VIC

Fast service that goes the extra mile

published

A pipe burst in my kitchen wall. Ryan from Metropolitan came promptly, noted that the water pressure was too high (after recent watermain works), fitted a flow restricter & fixed the pipes really quickly. Then Shane fixed the brick wall and painted it so it looked good as new. He even went the extra mile painting another section of wall (from a renovation I'd had done 10 years ago) so the house looks better than before!

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1 comment
Metropolitan Plumbing
Customer Service M.Metropolitan Plumbing

Very expensive

published

To replace this $72 part, cost $739 + 132 callout diagnostic fee. The serviceman was professional and was onsite for less than 1 hour. Exorbitant pricing metropolitan plumbing. Feel ripped off!

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Paul D

Paul DMetropolitan Adelaide, SA

Be warned!! Their service technicians are not honest!!!

published

It's a pity I can't give this company negative stars. My 85 year old father called them to have a look at his air conditioner as it was blowing warm air. He was told that the compressor had failed and the unit had lost its gas. He was then quoted $8000 for a split system (7 times more expensive than the average) and $20,000 for a new ducted unit (2 times more expensive than average system). I dropped past to see the quote and had a look at the control panel. I simply put it on cool mode and the unit started cooling the house. Strangely enough, it's working beautifully on a 42 degree day. I would never recommend Metropolitan Plumbing for any services. You lied to an elderly couple. Disgraceful

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1 comment
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Steve

SteveGreater Melbourne (Metropolitan), VIC

Great service on Xmas Day!

published

Our Hot Water Service stopped working on Xmas Eve. Metropolitan sent a plumber on Xmas Day. Ronnie, provided us with a quick assessment and options for repair or replacement. His good explanations made it easy for me to make an informed decision. The repairs were done in the spot allowing us to enjoy Xmas Day. Thanks Ronnie!

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Ray

RayPerth, WA

  • 2 reviews

Blocked Drain

published

Tyson attended. Fixed it straight away the day after new year and all good now. Will definitely use them again if needed. Tyson attended on time and the account was very reasonable.
Many thanks

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Great work. Great Service.

published
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1 comment
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LITSA

LITSAGreater Melbourne (Metropolitan), VIC

Fantastic service 777129

published

My water system didnt need to be updated but nathan come over after my brother cut the gas and water pipes!!!! Ronnie T come and installed an aquarium max hot h2o heater and did a great clean job.. now I love it! Wish you the best R :) LM

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Jblom

JblomGreater Melbourne (Metropolitan), VIC

Hot water repair

published

Service was awesome and he was very polite, punctual and spot on on the job. Found the problem instantly and fixed it in no time. Job number 776996 will use service again

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Questions & Answers

Caroline Shaw

Caroline Shawasked

Do your plumbers install or maintain grey and black water reed beds?

2 answers
Barb K
Barb K

Sorry no idea but check with them they are very experienced in all types of plumbing

Unhappy Builder
Unhappy Builder

Dont use this company, theyll rip you off. Use a local private company in your area


O lim

O limasked

How can I get a breakdown in cost from your plumber as my insurance company only cover the cost of finding the leak of the pipe? I have tried numerous time to contact your office but no one seems to be able to help me.

I called accounts department and they told me that the plumber can only issue generic invoice and they can't help me. I need the labour per hour to be stated on the invoice at least so that I can make a claim with my insurer.

My invoice number is 753536.

Regards,

Olinga

No answers

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