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- Adelaide
- Verified customer
Not all hero’s wear capes
Joe was great in retrieving my stud earrings from the kitchen sink today. He called to let me know when he is coming, then came on time. Then he very quickly got the earring out from the trap and fished the earring out for me. I was very relieved. Thanks Joe for saving the earring and my weekend.
JN#788282
1 comment
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- Melbourne
- Verified customer
scumbags
Paid $120 in advance via Credit Card for these guys to come on site to diagnose a leak.
Due to the leak being hidden behind the wall, the guy bought no tools to do any basic leak detection checks and demanded a $499 fee to cut down my plaster walls to find the leak (does not include repairs or putting the wall back together). Told him why should I pay him to cut my plaster walls in random locations when I could cut the plaster wall myself to find the leak for free.
Kindly showed him the door. PS, he offered to change a specific joint for $1...Read more
.3k which may not even be the cause of the leak. Also just noticed on my invoice that they have conducted tests on the leak. I can assure you, the only work the plumber did was take his shoes off before entering the house.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Customer service 5/5
Nathan has provided 5/5 customer service. He has been solutions focused thereby creating a seamless process with his knowledge and expertise. We look forward to the installation. Thanks Nathan
JN 787482
1 comment
Customer Service M.Metropolitan Plumbing
Thank you, we really appreciate your support in sharing your experience. Ensuring our Customers have peace of mind at every job we are called out to be a high priority for us. 787482
Similar opinion? Write a review on ieatwords.com.au!
devastatedVictoria
- Melbourne
- Verified customer
Absolute rip offs - AVOID THIS COMPANY
My 15kWh ducted air conditioner failed right in the middle of a heat wave.
I could not get anyone to come out to look at the problem for days and then found Metropolitan who could come out when I called them. They just looked at the unit specification plate and told me that the unit was using the banned gas and could not be repaired, and that it could not have the now approved gas used. They quoted $24,000.00 to install a new outside unit, roof unit and piping. I have since found out that this should have been a $10,000.00 to $12,000.00 job, I...Read more
also found out that the gas could have been replaced with the new gas which would have saved me the installation of a new system. I am now $10,000.00 to $12,000.00 poorer than I should have been, and would have been even less poor if they had fixed my original unit. This company is a liar and a total rip off, with no business scruples AVOID THIS COMPANY!! I would have liked to have given a negative star rating if it existed.Similar opinion? Write a review on ieatwords.com.au!
MICK ODEEAdelaide
- 5 reviews
- Adelaide
- Verified customer
prompt service
Called them one day to fix the leaking tap of the back of my rental property and it was fixed promptly. Took off the old rusty tap and put on a new one
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ClintGreater Melbourne (Inner), VIC
- 2 reviews
- Melbourne
- Verified customer
AVOID THIS COMPANY!
A technician from Metropolitan came out to look at our split system air conditioner. He brought in no tools, didn't test anything, and told us we needed a new air conditioner. He quoted us $5000 for the unit plus installation (the unit he recommended is $1200 at Harvey Norman). He didn't mention that it would leave a huge hole in the wall which we would need to get another tradie in to repair. We paid over $140 for this visit.
Then another guy from another company (Nortan) came to give us a free quote on installation a new air conditioner. He ...Read more
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LW and JTPerth, WA
- 2 reviews
- Perth
- Verified customer
Quick service
Tyson was efficient and quick and explained the remedial work required. We requested work on a Sunday after hours and the company was quick with a reasonable callout fee. Very happy with the work and would recommend Tyson anytime.
1 comment
Customer Service M.Metropolitan Plumbing
Thank you, we really appreciate your support in sharing your experience. Ensuring our Customers have peace of mind at every job we are called out to be a high priority for us. A large proportion of ou... Read more
r work comes from Customers who have returned due to great service or referred Customers. Kind Regards, Metropolitan PlumbingSimilar opinion? Write a review on ieatwords.com.au!
SaraPerth, WA
- Perth
- Verified customer
Efficient, professional, friendly
Very happy. From phone to service to end, very professional, knowledgeable, friendly. Tyson was swift and knew his stuff. Can’t of asked for a better service. Will use again. Thank you
1 comment
Customer Service M.Metropolitan Plumbing
We are pleased to hear of your great experience and thank you for your fantastic review. At Metropolitan Plumbing, we believe in providing exceptional service and advice from beginning to end at every... Read more
job we attend to ensure our Customers’ needs are met. We look forward to taking care of your future plumbing needs. Kind Regards, Metropolitan Plumbing 784754Similar opinion? Write a review on ieatwords.com.au!
Glenn S.Greater Melbourne (Outer), VIC
- Melbourne
- Verified customer
Same day service for a new air con unit
Last night in the extreme heat our old evaporative air conditioner died :-(
This morning I rang Metropolitan Plumbing.
They had a technician here straight away who diagnosed the fault and walked me through the issues and provided prices to fix it or replace it.
I chose to replace it. They arranged a new unit, a skip bin to take away the old unit, gave me interest free payment options on the spot so I didn't have to take a hit financially and then came and then sent a team to install it same day.
By the afternoon it as 40degrees outside but nice and cool inside.
...Read more
1 comment
Customer Service M.Metropolitan Plumbing
Thank you for sharing your fantastic experience. Providing a fast, professional and informative service is the number one reason our Customers choose Metropolitan Plumbing. Our technicians are proacti... Read more
ve in providing long term solutions so you can avoid these problems in the future. Kind Regards, Metropolitan Plumbing. 782878Similar opinion? Write a review on ieatwords.com.au!
Patrick P.Perth, WA
- Perth
- Verified customer
plumbing
Well I feel gutted for being ripped off . Already had a price from another plumber, and this guy just gives me a quote for 5 times that price. Cost $132 just to hear that. That speaks for itself, cheers .
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ChrisGreater Melbourne (Metropolitan), VIC
- Melbourne
- Verified customer
Out with the old in with the new
Just bought this house. New heating and cooling gives us peace of mind. Metropolitan were fantastic. They removed, installed and cleaned up all in one day. I certainly would recommend them.
1 comment
Customer Service M.Metropolitan Plumbing
Thank you for sharing your fantastic review. Providing a professional and informative service is a priority of ours at Metropolitan Plumbing and we aim to surpass our Customers' expectations at each j... Read more
ob we attend by efficiently and effectively resolving your plumbing needs every time. Kind Regards, Metropolitan PlumbingSimilar opinion? Write a review on ieatwords.com.au!
NimalGreater Melbourne (Outer), VIC
- Melbourne
- Verified customer
Total Ripoff
I have call Metropolitan for to check the water leaking from my Airconditioner. They have asked me to pay the diagnose fee $141 before coming to inspect. Once the guy arrive he did not do any service and too lazy, left without doing anything. The water still leaking its utter waste of money paying these guys. Total rip off!!!!
1 comment
Customer Service M.Metropolitan Plumbing
Nimal, we feel that it is more than fair to attend your property and charge only $141 to come and diagnose the fault on the air-conditioner. You’ll find this is cheaper than most of our competitors. Kind Regards, Metropolitan Plumbing 780757
Similar opinion? Write a review on ieatwords.com.au!
- Perth
- Verified customer
Expensive Quote
Had a problem with my solar hot water system and got very prompt service, but unfortunately paid $550 to be told that I needed a new system. Afterwards it transpired that only the 2 solar panels needed replacing and got quote of $8.6k to replace these. Pricing seems excessively high.
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- Adelaide
- Verified customer
Airconditioning issue, incorrect diagnosis & price gouging
Prompt with call out, fixed price even for weekend however that’s where the positives end, advised of incorrect fault with air conditioner & told had to be replaced, given ridiculously expensive quote of $4490 for this - 2.5kw unit. Engaged alternative company who advised of different problem & air conditioner repaired for $375, now working perfectly. I have just read a similar review from someone else - I too would have liked to give negative stars. Legitimate question - are the technicians even qualified?
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Rob1960Brisbane
- Brisbane
- Verified customer
overcharge
$132...call out fee, paid for before job was booked....quoted $1190 for job...objected to price...they reduced it to $780....completed job with minimal materials or effort within 25 minutes..I am not happy.....RIPPED OFF
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Christina GalloPerth, WA
- Perth
- Verified customer
Fast, Reliable
Fantastic.
Rang back moments after email was sent, appointment was set even faster and at a time that was convenient for me. Arrived in perfect time; Tyson was the best. He sorted everything quickly and broke down all issues into understandable terms, 100% recommended and will be calling again in the future.
1 comment
Customer Service M.Metropolitan Plumbing
Thank you for your fantastic review. All our vans are satellite tracked giving us the ability to have the closest plumber respond to your call quickly. We are renowned for our professional service, ad... Read more
vice and superior workmanship at Metropolitan Plumbing. We look forward to taking care of your future plumbing needs. Kind Regards, Metropolitan Plumbing 779489Similar opinion? Write a review on ieatwords.com.au!
Sharon B.Greater Melbourne (Outer), VIC
- Melbourne
- Verified customer
Fast service that goes the extra mile
A pipe burst in my kitchen wall. Ryan from Metropolitan came promptly, noted that the water pressure was too high (after recent watermain works), fitted a flow restricter & fixed the pipes really quickly. Then Shane fixed the brick wall and painted it so it looked good as new. He even went the extra mile painting another section of wall (from a renovation I'd had done 10 years ago) so the house looks better than before!
1 comment
Customer Service M.Metropolitan Plumbing
Thank you for sharing your fantastic experience. Providing a fast, professional and informative service is the number one reason our Customers choose Metropolitan Plumbing. Our technicians are proacti... Read more
ve in providing long term solutions so you can avoid these problems in the future. Kind Regards, Metropolitan Plumbing. 778636Similar opinion? Write a review on ieatwords.com.au!
notacomplainerPerth, WA
- Perth
- Verified customer
Very expensive
To replace this $72 part, cost $739 + 132 callout diagnostic fee. The serviceman was professional and was onsite for less than 1 hour. Exorbitant pricing metropolitan plumbing. Feel ripped off!
1 comment
Customer Service M.Metropolitan Plumbing
Thank you for this review however, if you would like to contact our office to discuss as it makes it very difficult to know what job this is as you have only written this review under “Not a complaine... Read more
r” and it does not actually say what part we have replaced. Hopefully we can resolve this issue for you once we have more information. Kind Regards, Metropolitan PlumbingSimilar opinion? Write a review on ieatwords.com.au!
Paul DMetropolitan Adelaide, SA
- Adelaide
- Verified customer
Be warned!! Their service technicians are not honest!!!
It's a pity I can't give this company negative stars. My 85 year old father called them to have a look at his air conditioner as it was blowing warm air. He was told that the compressor had failed and the unit had lost its gas. He was then quoted $8000 for a split system (7 times more expensive than the average) and $20,000 for a new ducted unit (2 times more expensive than average system). I dropped past to see the quote and had a look at the control panel. I simply put it on cool mode and the unit started cooling the house. Strangely enough, it's working beautifully on a 42 degree day. I would never recommend Metropolitan Plumbing for any services. You lied to an elderly couple. Disgraceful
1 comment
Customer Service M.Metropolitan Plumbing
We are sorry if you feel we have misdiagnosed your unit. Please feel free to contact our office so we can get more information regarding this job as symptoms of an air-conditioner blowing warm air is ... Read more
normally something relating to the air compressor or the control panel that has failed. With more information on this job, we can then hopefully find a resolution moving forward. Kind Regards, Metropolitan Plumbing.Similar opinion? Write a review on ieatwords.com.au!
SteveGreater Melbourne (Metropolitan), VIC
- Melbourne
- Verified customer
Great service on Xmas Day!
Our Hot Water Service stopped working on Xmas Eve. Metropolitan sent a plumber on Xmas Day. Ronnie, provided us with a quick assessment and options for repair or replacement. His good explanations made it easy for me to make an informed decision. The repairs were done in the spot allowing us to enjoy Xmas Day. Thanks Ronnie!
1 comment
Customer Service M.Metropolitan Plumbing
Thank you for your support in sharing this great review. We pride ourselves on the knowledge and expertise our plumbers have on hot water systems and our technicians are extremely proactive to ensure ... Read more
long term solutions are provided. . Customer satisfaction is a high priority for us at Metropolitan Plumbing and we strive to attend to all our Customer's needs promptly. Kind Regards, Metropolitan Plumbing 775621Similar opinion? Write a review on ieatwords.com.au!
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Questions & Answers
Caroline Shawasked
Do your plumbers install or maintain grey and black water reed beds?
O limasked
How can I get a breakdown in cost from your plumber as my insurance company only cover the cost of finding the leak of the pipe? I have tried numerous time to contact your office but no one seems to be able to help me.
I called accounts department and they told me that the plumber can only issue generic invoice and they can't help me. I need the labour per hour to be stated on the invoice at least so that I can make a claim with my insurer.
My invoice number is 753536.
Regards,
Olinga
No answers
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Customer Service M.Metropolitan Plumbing
Thank you for your fantastic review. Our technicians take pride in their work and the end result speak for themselves. Professional service and customer satisfaction keeps our customers returning time... Read more
and time again for all their plumbing needs. Kind Regards, Metropolitan Plumbing 788282