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Reviews

4.4

982 reviews
5
(758)
4
(91)
3
(12)
2
(25)
1
(96)
  • Product Quality
    4.6 (654)
  • Return Claim MadeYes (36) · No (714)
  • Warranty Claim MadeYes (25) · No (725)
  • Product Appearance As advertised (92%) · Not as advertised (8%)
  • Shipping
    4.3 (344)
  • Customer Service
    1.0 (1)
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Reviewer Photos & Videos

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Easy to navigate site

published

I loved that the products were easy to visualize at home and loved the posts made with photos of products I was looking at, helped to visualize their colour, orientation etc. Great quality and value for money!!



Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

Debbie

DebbieSydney, NSW

Perfect way to shop

published

Simple to order, prompt pickup, friendly staff, very happy with purchase easy to assemble. Looks great would recommend the store and products for anyone wanting to upgrade their furniture or decor .

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Jess Robertson

Jess RobertsonSydney Surrounds, NSW

Fantastic service

published

Easy to find what i was looking for.
Very satisfied. Quality was great. Yet to assemble. There was lots of range and plenty to choose from aswell as what i wanted was in stock

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

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Easy to understand

published

Know where products are situated in the store. Could see all the way from the front door to the area that I wanted to get to and had no issue getting there.

Return Claim MadeNo
Warranty Claim MadeNo

The reviewer stated that an incentive was offered for this review

Aidan S.

Aidan S.Sydney, NSW

Does what it says on the tin

published

Easy to find what I wanted in a reasonable product at an affordable price. Product is of decent standard and looks well. Delivery and service is excellent. Assembly instructions are good and easily followed.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

Jac P

Jac PGreater Melbourne (Outer), VIC

  • 2 reviews

Product is great and exactly what it looked like online

published

Website is so easy to navigate and find what you are looking for. Collection and ordering process was so easy, and collection was ready within an hour of ordering. Product looks great and was easy to assemble (large chest of drawers) and suits our space so well. Would definitely use again if they have something we need/are looking for. The warehouse staff were so friendly and helpful upon pick up. A great experience all round

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Kim

KimSouth East Queensland, QLD

Quality Double Bed and Mattress great price

published

Good rang, good value, easy to use website. Easy pick up, cashless, contact less, ordered paid and collected within 60 minutes. Self assembly was so easy. Everything was in the box!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
Huan

HuanMetropolitan Adelaide, SA

Good products with reasonable price and on-time delivery

published

It is easy to find the product on the website and on-time delivery. The assembly is also simple and easy to do. I'm happy with the 2 bed frame BONDI

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review

Customer Care Service

published

Customer Service here in Australia sucks! I emailed someone to replace my unit due to a faulty unit but they never follow through unless you call them. [name removed] interpersonal skills is HORRIBLE! No wonder why you're not number one. She was very rude and impolite yet she has the audacity to work for CUSTOMER CARE department. Big joke right?!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

The reviewer stated that an incentive was offered for this review

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A change from ikea

published

Really easy to spend a lot as you will find they have so many things at the right price.
With the world as it is today is a great shopping experience and I can’t wait for me delivery

Return Claim MadeNo
Warranty Claim MadeNo

Opus Bookshelf - great value for money

published

Used the online store to buy the Opus bookshelf to store my DVDs. I had seen it in store a while ago, but I could easily have chosen it from the photos on the website, with clear and accurate information. Click & collect system was very straight forward. I ordered at lunchtime and it was ready to pick up about an hour later! Assembly was easy and instructions simple to follow. It’s perfect for what I wanted, and at $39 is excellent value.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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SeanD

SeanDSouthwest, VIC

  • 2 reviews

Value for money.

published

Perfect service from start to finish. If it’s quality on a budget you need, look here first. The website is easy to navigate and the click and collect option makes this a perfect option to complete your purchase. Once home the ease of assembling makes for a quick satisfaction.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
Salena

SalenaMetropolitan Adelaide, SA

I always find fantastic furniture cheap and easy to build as a single mum this is so important

published

Easy to shop online clear easy to find products
Big range has everything needed for household furniture
Cheap and great quality
Easy to build easy instructions great for a single mum

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

Fast and easy online service.

published

Great products. Easy to find online.Easily assembled. Delivered right to my door. Very happy with my purchase. Customer service was awesome. Lovely staff. Would definitely recommend to other people. A+++

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Jas

JasHobart, TAS

Affordable and looks great

published

Exactly what I was after, great quality and very modern look. Plenty of choices and only 2 weeks for the delivery of the items which is perfect for me. Thanks

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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I am happy and satisfied

published

I am happy with the my online purchase of some indoor products from Fantastic Furniture. There were plenty to chose from. Purchase process was straight forward, there was quite few payment options.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Paula

PaulaSydney, NSW

Quick, Easy and affordable

published

I purchased new furniture for a granny flat. I found it easy to use the website, payment options where great and quick. All items where in stock and delivery was within 2 days of purchase. Very happy with products - now to assemble which is always fun.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Quality and affordable

published

Competitive prices as well as quality compared to other more expensive stores based in Mildura. Would be nice if the store had spray seal for marble products which we were considering.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Blake, thanks so much for choosing to shop with us in Mildura. We will take on this feedback in relation to the marble product, and we hope to serve you again in the future! Regards Nick and the Fantastic Team.

The reviewer stated that an incentive was offered for this review

Happy Customer

Happy CustomerSouth East Queensland, QLD

Great service

published

I love Fantastic furniture and have purchased many things from them in the past. everything is always great quality. This time I went in store first to make a decision on beds in person, staff were super helpful and the decision was quick and easy.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Stock availability

published

Stock availability was poor and they could not deliver my items for 3-4 weeks which to me seems ridiculous. I would expect in the future to get better customer service

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
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Questions & Answers

Alycia S.

Alycia S.asked

Online store

Hello, I was looking to purchase the Salle Dressing Table (White) and was wondering if all of the drawers on the table actually open?

1 answer
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Alycia, the drawers on the Salle Dressing Table sure do open! Regards Nick and the Fantastic Team.

Sonn

Sonnasked

Online store

on 2/4/20 was my first time ordering furniture online, only due to the fact that I don't drive and catching the bus out to Warrawong (half hour ride) is not such a great idea right now.
I am now wondering how the purchaser is notified about the products purchased, and how do I know that the order was received and acknowledged and in the process of being shipped? It would be great to get a conformation email from the supplier/s instead of having to wait for a 'tracking' number

2 answers
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Sonn, thank you for placing an order with us. We absolutely send an Order Confirmation email, and it is sent through to the relevant supplier automatically shortly thereafter. Within the coming days you should have received a tracking number by email so you can keep an eye on the progress. If you require any further assistance or reassurance, please don't hesitate to email us at [email protected] Regards Nick and the Fantastic Team.

Sonn
Sonn

hi there Nick
The information I had received only came through fantastic warehouse customer support team (thanks guys) nothing came from the supplier, not even an invoice.
I am happy to say though, that it all arrived on the date stated by Chris from customer support.
thank you Nick and the fantastic team for your assistance

ShedB

ShedBasked

Online store

Can you deliver on a requested date?

2 answers
Nkob
Nkob

yes you can. They charge for delivery though

Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there! We do charge for delivery, and excluding our 'Online Only' range, we book you in for a day that will suit you best. Kind regards Nick and the Fantastic Team.

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