Reviewer Photos & Videos
KarlySouth East Queensland, QLD
Very easy to navigate and order
Quick online pick up - Was available within an hour of ordering each time.
A large range of Australian made products are available
Good quality and as described online. I would highly recommend
1 comment
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ClareSouth East Queensland, QLD
Amazing online click and collect and afterpay options! Good furniture and affordable.
Navigating the store was easy and I managed to find what I was looking for quickly. I was satisfied with the range of options for each item I selected regarding the colour, texture and dimensions. The quality of the items I purchased were and still are solid and easy to assemble and disassemble. Very satisfied with the overall process of finding the Furniture online, collecting it from the store and putting it together. Would highly reccomend. Good products for an affordable price.
1 comment
Fantastic F.Fantastic Furniture
Hi Clare, thanks so much for choosing to shop with us! We are so happy to hear about the quality of the goods you received, and we would be even happier to see you back again soon! Regards Nick and the Fantastic Team.
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PretMetropolitan Adelaide, SA
- 3 reviews
Great choice
Easy online ordering and more products online to choose from. Still testing the product and it’s good news so far. Stock was available and easy click and collect. No assembly required.
1 comment
Fantastic F.Fantastic Furniture
Hi Pret, thank you so much for shopping with us. It is great to hear that you had such a positive online experience and that the product is good news so far! We hope to serve you again in the future. Regards Nick and the Fantastic Team.
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Bad experience. Will never purchase another product or recommend to anyone.
If I sit in the sofa it jus goes in. Cushion is of very bad quality. Attached the image. The product looked very good but then it's not just to look, when I started using I realised I wasted the money and they ask me to pay 66 dollars if I want to return the product. And they are not willing to fix cushion as well, they recommend to go to shop and compare the product which is at home. During the time of Covid-19. That's the first reason why I ordered online.
2 comments
Fantastic F.Fantastic Furniture
Hi Arun, thankyou for getting in touch! I am very sorry to hear of your recent experience with us! I would like the opportunity to look into this for you and to see how we can help get this resolved f... Read more
or you. Would it be possible to email me your purchase and contact details? My email address is [email protected] Regards Jivani and the Fantastic teamI sent an email. Order number 8880011392834
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I absolutely love this rug
I’ve always wanted a rug like this but up until now hadn’t been able to find the right one (size, colour, fit, etc). As soon as I saw this online I fell in love with it and had to buy it. The quality is great, it’s cosy and soft yet sturdy. My little one loves it too which is a bonus!
1 comment
Fantastic F.Fantastic Furniture
Hi Jo, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Jivani and the Fantastic team
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Aries T.Canberra 2600, ACT
Poor Quality & Poor Customer Service
We ordered a bed online; no pick up option but charged for delivery anyway. Product arrived defective. Waiting over a week for reparations and not given any ETA on arrival of goods and again, no option to pick up to avoid delivery delays. Sleeping on lounges because we don’t have a bed having dismantled the previous one. The whole house is sleep deprived as toddler goes searching the house for us and none of us are getting any sleep. Angry doesn’t begin to cover it.
1 comment
Fantastic F.Fantastic Furniture
Hi Aries, I am very sorry to hear that you are unhappy with your recently purchased bed frame. I would like the opportunity to look into this for you and to see how we can help get this resolved for y... Read more
ou. Would it be possible to email me your purchase and contact details? My email address is [email protected] Regards Jivani and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
Cherie Louise BUBBPerth, WA
- 2 reviews
Quick and easy
Was easy and quick to find what I was looking for
Very happy would shop at fantastic furnature again. Only ordered yesterday so will see if it is easy to assemble
1 comment
Fantastic F.Fantastic Furniture
Hi Cherie, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Jivani and the Fantastic team
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DawnGreater Melbourne (Outer), VIC
- 2 reviews
sofa to suit
Yes found what I was looking for on line ! Ordered it then it was delivered! Love it ! It’s more of a show piece than a regular couch to sit on it’s firmer than I’d like but it’s awesome and I love it
Great service! Value for money I can’t ask for more than that !
1 comment
Fantastic F.Fantastic Furniture
Hi Dawn, thanks so much for choosing to shop with us! We are delighted to hear you are enjoying the ease of shopping online and are so happy with your purchase! We look forward to serving you again soon. Regards Jivani and the Fantastic team
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SarahSydney, NSW
- 2 reviews
Deceptive online/voucher issue
I was given a voucher for Christmas in order to get a bed base I had been saving for. When I went to use it online ff had no option to use online. The base I wanted and could afford is online only. In this day and age all vouchers (like with all other stores) should be able to be used online. I’m now sitting with no bed base and a 50 dollar voucher I can’t use. (That fantastic furniture get to keep) their online chat function was no help. Tried to tell me I could go in store to get a refund on my voucher. So I rang knowing there was no way they...Read more
could issue one and my instinct was correct. So this girl has told me to go out in a pandemic to get something she knew I’d not get because she didn’t want to offer me a solution. Really really crappy customer service and deceptive practices.4 comments
I have recently found the exact product I was looking for (tori king bed base) on the mydeal.com site. It’s ten dollars cheaper and free shipping. So not only have I saved money. Fantastic furniture h... Read more
ave now lost my sale and any future purchases I would have no doubt made.Fantastic F.Fantastic Furniture
Hi Sarah, thankyou for getting in touch! It is very disappointing to hear of your recent experience with us. We would like the opportunity to investigate this further for you and offer some assistance... Read more
with your raised concerns regarding our Gift Cards. We would like to learn more about this to understand how we can improve moving forward. Could you send through some more information so we can investigate this matter further? Our email address is [email protected] Regards Jivani and the Fantastic Team.I already spoke to head office and they showed zero interest. Why on earth would I waste anymore time emailing a generic address? This facade to fix these issues only once they reach review sites is so transparent and quite frankly, gross.
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Syed Mubashir ShahSydney, NSW
Memphis Dining table, Comfortable and Stylish
I was looking for a 6 seat dining table, I did find one from another website but there was no warranty specified for the product. I had a very good experience purchasing mattresses from Fantastic furniture a month back from one of the stores, so I thought of giving a try on their website; found this amazing dining table just about the right price and it was promised to be delivered in 2-3 weeks. I booked the product and was getting constant updates; the product was delivered within 3 days in great condition. It was super easy to assemble and v...Read more
oila we had the dining table ready in 30 minutes flat. The experience was great right from start to finish. With 60 days change of mind policy, it's a win-win situation. Thanks to fantastic furniture and would definitely recommend them.1 comment
Fantastic F.Fantastic Furniture
Hi Syed, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store and we appreciate you recommending us! We are so glad to hear w... Read more
e were able to deliver such great service to you, and we hope to serve you again in the future! Regards Jivani and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
Great service!
Visit to the store was 100% successful thanks to the assistance of the young assistant. Was able to set up the unit for my elderly mother and that made her day.
1 comment
Fantastic F.Fantastic Furniture
Hi Ann, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Jivani and the Fantastic team
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Good furniture, quick delivery!
The delivery was quick and delivered on Saturday and furniture looks great. The assembly was quick and really easy to follow. But I would like cheaper postage costs for local deliveries.
1 comment
Fantastic F.Fantastic Furniture
Hi John, thanks so much for choosing to shop with us. It is great to hear that the assembly was so quick and easy to follow, and we hope to see you back again. We will absolutely take on this feedback... Read more
in regards to the delivery costs for local deliveries. Regards Nick and the Fantastic Team.Similar opinion? Write a review on ieatwords.com.au!
LindaSydney, NSW
- 2 reviews
Fantastic service and fast delivery, very happy
I had to set up a granny flat quickly and the service and fast delivery was brilliant, especially during difficult times lately wasn’t expecting it! Very impressed and happy with the furniture
1 comment
Fantastic F.Fantastic Furniture
Hi Linda, thank you very much for shopping with us online. We are thrilled to hear that we were able to help you set up your granny flat quickly with our furniture, and we hope to serve you again in the future. Regards Nick and the Fantastic Team.
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Looks even better than the photos of it online
Ordered online and it was ready for pickup within 20 minutes.. loved how fast it was and guys in the warehouse were excellent thanks heaps for carrying it out to my car guys
1 comment
Fantastic F.Fantastic Furniture
Hi Cory, thanks so much for choosing to shop with us! We are so glad to hear that your experience was so efficient, and we look forward to seeing you back again in the future! Regards Nick and the Fantastic Team.
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Laura J.South East Queensland, QLD
Easy and affordable
I have been looking for a bed for my 2 year old and wanted something that would be suitable both now and when he is older. The bed I purchased was stylish and affordable. The online purchase was really easy and the timeframe for availability wasn't too long. Overall very happy.
1 comment
Fantastic F.Fantastic Furniture
Hi Laura, thank you for choosing to shop with us. We are so glad to hear that you were able to find a suitable bed for your 2-year-old. It is great that you are happy with your purchase, and we hope t... Read more
o see you back again soon! Regards Nick and the Fantastic Team.Similar opinion? Write a review on ieatwords.com.au!
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MackaMid North Coast, NSW
- 2 reviews
King single bed
I found everything to go right but the plastic end pieces were very soft and would not fit into the holes other that that it was very easy and as I have been there before I will return again
1 comment
Fantastic F.Fantastic Furniture
Hi Macka, thank you very much for shopping with us. We are so glad to hear that you are a returning customer and we look forward to seeing you back again next time! Regards Nick and the Fantastic Team.
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StuartMetropolitan Adelaide, SA
- 9 reviews
Amazing Online Experiemce
Was after a couple of years needing to replace my bed. Did some shopping around and found what I was looking for at a great price at Fantastic. When I was ready to purchase I ordered online. It was easy and convenient. After placing order I had great communication with store staff and prompt and friendly on time delivery. Would and will purchase other pieces from Fantastic Furniture.
1 comment
Fantastic F.Fantastic Furniture
Hi Stuart, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store and online and we appreciate you recommending us! We'll be su... Read more
re to pass this wonderful feedback on, and we hope to serve you again in the future! Regards Jivani and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
Cheryl
- 2 reviews
- Online store
- Verified customer
Quick and easy.
As I have purchased on line before this time round was easy to navigate the online products being delivered with the week. Staff returned called promptly and were very friendly and helpful.
1 comment
Fantastic F.Fantastic Furniture
Hi Cheryl, thanks so much for choosing to shop with us! We are delighted to hear you are enjoying the ease of shopping online! We look forward to serving you again soon. Regards Jivani and the Fantastic team
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Mumof4Northern Region, NSW
- 14 reviews
- 1 like
- Online store
- Verified customer
Great quality products and service
Used click and collect for the first time to purchase a single bed for my daughter. Gecko single bed white. Website easy to use and found what I was looking for. Product was last one in stock. Service was fast and efficient
1 comment
Fantastic F.Fantastic Furniture
Hi Mumof4, thanks so much for choosing to shop with us! We are happy to hear you are enjoying our Click and Collect service and we appreciate you taking the time out to share your experience with our ... Read more
company. We hope to see you back soon! Regards Jivani and the Fantastic TeamSimilar opinion? Write a review on ieatwords.com.au!
In these difficult times it made me feel happy to still be able to shop for furniture to complete my kids rooms
As a returning customer the ease of shopping online made me feel as if I had walked into my local store. Very satisfied with my shopping experience and how fast the order was delivered. The products are beautifull and easy to assemble.
1 comment
Fantastic F.Fantastic Furniture
Hi Amz, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience with us and we appreciate you recommending us! We hope to serve you again... Read more
in the future and we wish you all the best during this difficult time! Regards Jivani and the Fantastic teamSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Alycia S.asked
Hello, I was looking to purchase the Salle Dressing Table (White) and was wondering if all of the drawers on the table actually open?
1 answer
Fantastic F.Fantastic Furniture
Hi Alycia, the drawers on the Salle Dressing Table sure do open! Regards Nick and the Fantastic Team.
Sonnasked
on 2/4/20 was my first time ordering furniture online, only due to the fact that I don't drive and catching the bus out to Warrawong (half hour ride) is not such a great idea right now.
I am now wondering how the purchaser is notified about the products purchased, and how do I know that the order was received and acknowledged and in the process of being shipped? It would be great to get a conformation email from the supplier/s instead of having to wait for a 'tracking' number
2 answers
Fantastic F.Fantastic Furniture
Hi Sonn, thank you for placing an order with us. We absolutely send an Order Confirmation email, and it is sent through to the relevant supplier automatically shortly thereafter. Within the coming days you should have received a tracking number by email so you can keep an eye on the progress. If you require any further assistance or reassurance, please don't hesitate to email us at [email protected] Regards Nick and the Fantastic Team.
hi there Nick
The information I had received only came through fantastic warehouse customer support team (thanks guys) nothing came from the supplier, not even an invoice.
I am happy to say though, that it all arrived on the date stated by Chris from customer support.
thank you Nick and the fantastic team for your assistance
ShedBasked
Can you deliver on a requested date?
2 answers
yes you can. They charge for delivery though
Fantastic F.Fantastic Furniture
Hi there! We do charge for delivery, and excluding our 'Online Only' range, we book you in for a day that will suit you best. Kind regards Nick and the Fantastic Team.
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Fantastic F.Fantastic Furniture
Hi Karly, thank you so much for choosing to shop with us. We are glad to hear that you collected the products within an hour of ordering each time, and we look forward to serving you again next time! Regards Nick and the Fantastic Team.