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Reviews

(688)
(80)
(10)
(24)
(90)
  • Product Quality
    4.6 (579)
  • Return Claim MadeYes (30) · No (633)
  • Warranty Claim MadeYes (23) · No (641)
  • Product Appearance As advertised (92%) · Not as advertised (8%)
  • Shipping
    4.2 (306)
  • Customer Service
    1.0 (1)

Reviewer Photos & Videos

  • More

Fantastic experience

published

Store laid out in sections correctly according to market requirements based on sales i believe. Very easy to navigate through and central checkout position giving customer full view of staff if assistance is required.



1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Chris, thanks so much for choosing to shop with us. We hope to see you back again in the future! Regards Nick and the Fantastic Team.

Nic

NicMurrumbidgee Region, NSW

Very happy

published

Very happy with our products and great service all the way thru, fast click and collect service, my daughter loves her new bed and is comfortable happy customer here absolutely

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Nic, thankyou for choosing to shop with us and sharing your in store experience online. We look forward to seeing you in store again soon. Regards Jivani and the Fantastic Team



Troy D.

Troy D.Sydney, NSW

Queen Mattress In a Box and Bondi Bed

published

This combination was easy to add to the cart, a plethora of payment options were offered, once paid the collection notice was sent well under sixty minutes. Awesome service all-round.

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Troy, thankyou for choosing to shop with us and sharing your experience online. We look forward to seeing you in store again soon. Regards Jivani and the Fantastic Team

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Great products. Great service. Very happy!

published

Great range. Everything I needed was available and ready for click and collect in literally minutes. No contact pick up and loading of goods during covid-19 was appreciated and very well set up. Thanks so much!

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Concerning

published

No worries with products but availability is conern amd not correct. Follow up with online chat when online order was not recognise, at store level. Was not satisfied with online chat either.

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The Perfect Way to Shop

published

Highly recommended - great shopping experience and the doors are open 24/7 to browse and buy. It’s awesome.
Pick up Is just as quick and easy and the quality leaves competitors out in the cold.

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Annmaree I.

Annmaree I.Sydney, NSW

Actual pictures of items in homes, very helpful.

published

Website is easy to navigate, well ordered and easy to purchase. Great communication from the store regarding pick up and wonderful staff on the back dock. Would be happy to shop here again.

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Annmaree I, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our website and stores! We hope to see you again in store in the future. Regards Jivani and the Fantastic team

Emily

EmilySouth East Queensland, QLD

Very reliable and affordable!

published

I have been a long time customer and I don’t have any trouble ordering online. They are very prompt and they always call to inform updates about your online purchase.

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Emily, thanks so much for choosing to shop with us! We are delighted to hear you are enjoying the ease of shopping online! We look forward to serving you again soon. Regards Jivani and the Fantastic team

Needed in a oinch

published

Reasonable quality for the price, selection for quick delivery limited so unable to get first choices. But have a home office delivered in 2 days, assembled in under 2 hours

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Deb, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Jivani and the Fantastic team

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Heidi

HeidiSydney, NSW

Wouldn’t have gone anywhere else!

published

Click and Collect was great. I was contacted within 10 minutes of my order being placed to advise me that it was ready for collection. The product itself was good quality. Looked just like the photo and was easy to assemble. Fantastic overall experience.

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Philippa A.

Philippa A.South East Queensland, QLD

  • 2 reviews

Don’t bother with online click and collect

published

Purchased product via online click and collect took 4 hours for store to receive order and two interactions with online help. If I buy a product here again will not bother with online store

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

You get what you pay for

published

The online site is user friendly, with a good range of products. Assembly was fairly easy, although the printed instructions weren’t very clear, so I found them on the website.

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Sandra, thanks so much for choosing to shop with us! We are delighted to hear you are enjoying the ease of shopping online! We look forward to serving you again soon. Regards Jivani and the Fantastic team

Ching

ChingPerth, WA

Fast response

published

Excellent, They have friendly and good communication with the staff.
Affordable price, the product is in good quality. The store is nice, tidy, clean and well arranged. Im amazed with the service.

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Ching, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Lana Sunshine

Lana SunshineSouth East Queensland, QLD

1 hour from order to pick up

published

I ordered easily online and pick up confirmation came through about 10 minutes later! Just clarify whether you are picking up from the store or the warehouse. From order to pick up was 1 hour which is excellent. I am very happy with the service at the warehouse, in store as well as the quailty and price of my lamp shade.

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Lana Sunshine, it is great to hear you were able to collect your order quickly and received great service from our team! We look forward to seeing you again soon. Kind regards Ryan and the Fantastic team

Elizabeth E Dyson

Elizabeth E DysonFar North Queensland, QLD

  • 2 reviews

Just right for me...love it

published

I was very satisfied with every aspect of the purchase, delivery, and assembly of my new bedroom suite. I downsized after becoming widowed, and find the new smaller bed suits my needs now

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Elizabeth E Dyson, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

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Bianca G.

Bianca G.Hobart, TAS

So happy! And great prices they had exactly what I was looking for

published

Easy to find for what I was looking for. I'm very sastifed with my purchase. Could be more of a range of products to purchase but overall I'm very happy

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Bianca, thanks so much for deciding to shop with us! We are so glad to hear that you were able to find what you were looking for, and we hope to see you back again soon. Regards Nick and the Fantastic Team.

Practical and value for money

published

Needed to supplement existing furniture, so we knew pretty well what we wanted. The website made it easy to find and purchase what we wanted and delivery was reasonably priced for a large item. Not having to leave home was nice!

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Phillip, thanks so much for deciding to shop with us. We hope to serve you again soon! Regards Nick and the Fantastic Team.

Judy Alcock

Judy AlcockSouth-Eastern Region, NSW

  • 2 reviews

Fantastic range of products in my budget

published

Because I was already a Fantastic furniture customer my latest purchase popped up in my email as a suggestion which was perfect. The furniture was easy to assemble and quality is fine.

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Judy, thank you for choosing to shop with us! We hope to see you back again in the future. Regards Nick and the Fantastic Team.

Perfect

published

The service was awesome had my bed within 3 days excellent delivery excellent product would recommend to anyone who is looking for a excellent product for a reasonable price would buy from online store again.

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Kim, thank you for choosing to shop with us. We are so glad to hear that you received the bed so quickly and that you are happy with your new bed! We hope to serve you again in the future. Regards Nick and the Fantastic Team.

Rosemarie W.

Rosemarie W.Mid North Coast, NSW

Shopping made easy!!!!

published

With mobility issues I find the online store a great way of shopping.Its very easy and coveniant way to shop. Im so excited for my purchase to arrive..YAY!!!! I love Fantastic Furniture!!!

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Rosemarie, thank you so much for choosing to shop with us. It is great to hear about your online shopping experience, and we hope to serve you again in the future! Regards Nick and the Fantastic Team.

Page 3 of 45
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Questions & Answers

Sonn

Sonnasked

Online store

on 2/4/20 was my first time ordering furniture online, only due to the fact that I don't drive and catching the bus out to Warrawong (half hour ride) is not such a great idea right now.
I am now wondering how the purchaser is notified about the products purchased, and how do I know that the order was received and acknowledged and in the process of being shipped? It would be great to get a conformation email from the supplier/s instead of having to wait for a 'tracking' number

2 answers
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Sonn, thank you for placing an order with us. We absolutely send an Order Confirmation email, and it is sent through to the relevant supplier automatically shortly thereafter. Within the coming days you should have received a tracking number by email so you can keep an eye on the progress. If you require any further assistance or reassurance, please don't hesitate to email us at [email protected] Regards Nick and the Fantastic Team.

Sonn
Sonn

hi there Nick
The information I had received only came through fantastic warehouse customer support team (thanks guys) nothing came from the supplier, not even an invoice.
I am happy to say though, that it all arrived on the date stated by Chris from customer support.
thank you Nick and the fantastic team for your assistance

ShedB

ShedBasked

Online store

Can you deliver on a requested date?

2 answers
Nkob
Nkob

yes you can. They charge for delivery though

Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there! We do charge for delivery, and excluding our 'Online Only' range, we book you in for a day that will suit you best. Kind regards Nick and the Fantastic Team.

Ondine F.

Ondine F.asked

Online store

I bought an armchair from Fantastic Furniture approximately 11 years ago. It has been discontinued and has metal legs. I have a pic but can't seem to upload it. How can i buy another chair like this. I've tried Facebook marketplace, Gum tree and others. Thanks

No answers

Get an answer from our members and Fantastic Furniture representatives

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