9 questions from our users
Alycia S.asked
Hello, I was looking to purchase the Salle Dressing Table (White) and was wondering if all of the drawers on the table actually open?
1 answer
Fantastic F.Fantastic Furniture
Hi Alycia, the drawers on the Salle Dressing Table sure do open! Regards Nick and the Fantastic Team.
Sonnasked
on 2/4/20 was my first time ordering furniture online, only due to the fact that I don't drive and catching the bus out to Warrawong (half hour ride) is not such a great idea right now.
I am now wondering how the purchaser is notified about the products purchased, and how do I know that the order was received and acknowledged and in the process of being shipped? It would be great to get a conformation email from the supplier/s instead of having to wait for a 'tracking' number
2 answers
Fantastic F.Fantastic Furniture
Hi Sonn, thank you for placing an order with us. We absolutely send an Order Confirmation email, and it is sent through to the relevant supplier automatically shortly thereafter. Within the coming days you should have received a tracking number by email so you can keep an eye on the progress. If you require any further assistance or reassurance, please don't hesitate to email us at [email protected] Regards Nick and the Fantastic Team.
hi there Nick
The information I had received only came through fantastic warehouse customer support team (thanks guys) nothing came from the supplier, not even an invoice.
I am happy to say though, that it all arrived on the date stated by Chris from customer support.
thank you Nick and the fantastic team for your assistance
ShedBasked
Can you deliver on a requested date?
2 answers
yes you can. They charge for delivery though
Fantastic F.Fantastic Furniture
Hi there! We do charge for delivery, and excluding our 'Online Only' range, we book you in for a day that will suit you best. Kind regards Nick and the Fantastic Team.
Ondine F.asked
I bought an armchair from Fantastic Furniture approximately 11 years ago. It has been discontinued and has metal legs. I have a pic but can't seem to upload it. How can i buy another chair like this. I've tried Facebook marketplace, Gum tree and others. Thanks
No answers
Melasked
I am trying to find reviews on the product I am interested in, yet the reviews are about your store, whats the point?
2 answers
But the products are member created.
Fantastic F.Fantastic Furniture
Hi Mel, we do have all product reviews published on our website on the page of the relevant product. Unfortunately we cannot control what customers post about the product, and it does not always specifically relate to that product. I do apologise for the inconvenience caused. Regards Nick and the Fantastic team.
Helenasked
Where can I buy replacement wooden slats for a Tokyo double bed
1 answer
Fantastic F.Fantastic Furniture
Hi Helen, I am very sorry for the delayed response. You can purchase replacement slats for the Tokyo in any of our stores, and they are currently $28 for a full set of Double Slats. Regards Nick and the Fantastic team.
Vickiasked
Do you have any reviews on your ‘kids table & chair’ sets?
1 answer
Fantastic F.Fantastic Furniture
Hi there Vicki! We do not have individual product reviews for our range. Kind regards Ryan and the Fantastic team
Kathasked
Can you tell me why my online payment was rejected, although full payment was taken from my bank account? My account had sufficient funds. I couldn't find a number to ring about this, so had to use the online chat. The person I contacted couldn't tell me why my order was rejected, and didn't offer any attempt to rectify the situation. Very disappointed with fantastic furniture.
1 answer
Fantastic F.Fantastic Furniture
Hi Kath, I am very sorry we were unable to process your order and sincerely apologise for the inconvenience caused. We have sent you an email directly with more information. Kind regards Ryan and the Fantastic team
linzasked
Where is the item I ordered and paid for it was picked from your company on the 18 December 2018 by hunter express but they have not delivered it their email address keeps getting rejected by the post office as bogus when phoned they say get in touch with the people namely you that I bought it from and I keep going round in circles. It was a bloc Desk in White if I don't get it please refund the money. Yours sincerely Linda Callow email address [email protected]
No answers
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