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Reviews

(122)
(4)
(1)
(1)
(2)
  • Product Quality
    4.8 (20)
  • Return Claim MadeYes (0) · No (27)
  • Warranty Claim MadeYes (0) · No (27)
  • Product Appearance As advertised (85%) · Not as advertised (15%)
  • Customer Service
    5.0 (27)


Irene

IreneNorth Queensland, QLD

Happy with service i received from sales person jessica

published

I popped into the store yesterday 23rd feb and was greeted by jesse who was very patient with me when i first walked in she was helpful with her product knowledge and nothing seemed to be a problem for her . Jesse had answers for every question I asked her and she would explain until I understood. Very happy with jesse at plush and will highly recommend them to anyone who is looking to buy your furniture.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Townsville
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Excellent customer service

published

We visited the Townsville store and were greeted warmly by Amanda. She was knowledgeable and respectful when answering my questions about how Plush source their leather and feathers, which I really appreciated. She was very helpful and patient while we considered the different styles and changed our minds over and over! We ended up with a sofa that we're very happy with and two armchairs (yet to be delivered).
The store itself was really well laid out and easy to view the wide range of products available for sale. Highly recommend visiting the Townsville store and having a chat to Amanda.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Melissa McD

Melissa McDNorth Queensland, QLD

Amazing Service Amanda!

published

Amanda welcomed my husband and I into the store with a warm beautiful smile on an unusually cool Townsville day. Amanda has excellent product knowledge and was able to directed us to the product we were after straight away. We needed a sofa bed which would be easy to set up but needed the perfect fabric to suit our new rumpus room. Amanda’s advice was valuable even letting us take samples home to colour match. Thanks Amanda - we would definitely make sure we came to you for our next purchase!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTownsville
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Troy Townsend

Troy TownsendNorth Queensland, QLD

Jesse sure is a sofa specialist! Terrific service and knowledge

published

My wife and I visited the store twice over the weekend and received excellent attention and patience from their sales consultant Jesse. She knew absolutely everything about the products. Thank you, we will be back.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTownsville
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

ivojock

ivojockNorth Queensland, QLD

Excellent Customer Service

published

Claire was extremely good to deal with and very polite. She met all our needs and provided outstanding customer service. We would have no hesitation in recommending Plush Townsville to our friends in the future.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTownsville
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Purchased a Dane!

published

Found the perfect couch for my family. I love that you can make a couch custom to what you want! They are made with Great quality and the service was fantastic!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Excellent service

published

I was looked after by Chantel today and could not be happier with both the process and purchase. Chantel was efficient, knowledgeable and helpful.

I would recommend plush to anyone.

Thanks Chantel and plush

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTownsville
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Maria

MariaNorth Queensland, QLD

Wonderful service

published

From the very beginning, Chantel was friendly, professional and very informative. She answered all of my questions about the product. When the lounge suite was delivered, the delivery men were prompt and efficient. They did not leave until they were assured that I was completely satisfied.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationTownsville (Domayne)
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Recent purchase of lounge sofas

published

We recently purchased a lounge suite and were very impressed with the choice and service provided. Amanda from Plush Townsville provided excellent advice and her assistance took the stress out of our decision making. Plush Townsville is definitely worth a visit.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationTownsville
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great service

published

Absolutely amazing customer service by Claire in Townsville to help organize our couch. Really felt welcomed and she went to every effort to help us get what we wanted. Probably the best customer service I have experienced in Townsville. And she also gave our new born a soft plush puppy toy. Can’t wait to get it soon.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Diane

DianeNorth Queensland, QLD

Great Service

published

Claire from the Townsville store was very helpful and detailed every aspect of my purchase from the style of recliner I wanted to the fabric. She explained all details of the warranty and went through the purchase document with me. It is great to receive such personal service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationTownsville
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Thank you for sharing with us. We will be sure to pass your kind words on to Claire and the Townsville team.

Warm regards,
Plush Think Sofas


Ali C.

Ali C.North Queensland, QLD

Excellent customer service.

published

Big thank you to Claire from Plush Townsville for making our recent purchase quick, easy and stress free by providing a friendly, no-nonsense approach without pressure. Thank you Claire for providing us with your knowledge and expertise. I strongly recommend Plush Townsville for consumers looking for quality furniture and excellent service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTownsville
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review


Gavin

GavinTownsville

Service the way it should be,

published

Because this store has only lounges, sofas etc., the range is extensive, obviating the need to go all over town. We were particularly impressed with the manner in which Amanda guided us through various options without applying any pressure. Her helpful advice and clear explanations made it quite easy in deciding on our eventual purchase. This store is highly recommended.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationTownsville
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Colt 3-seater sofa

published

Many thanks to Amanda, the Townsville showroom for the great service. She was very knowledgeable and gave us the right information to allow us to come to a decision in store.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Rob Cobon

Rob CobonNorth Queensland, QLD

Cameo couch purchase

published

The Cameo couch ended up being what we required which was a big decision and investment for us. Amanda taking a no pressure approach calmly informed us of the facts and what was going to suit our needs the best and this was done over 2-3 visits to store. Amanda had great understanding of product and explained Cameo modular options (and others) clearly, right through to delivery and product care/maintenance. Couch design was the best for us being higher set and higher back/head rest to suit a taller person.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationTownsville
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great friendly service

published

Although we haven't yet received our recliners, I would just like to comment on the service we received. Jesse in the Townsville showroom was very helpful, courteous and knowledgeable. She explained everything from the wait time to the ins and outs of our warranty.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationDomain in Townsville
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Loy

LoyNorth Queensland, QLD

Great furniture. Looking forward to it

published

Claire from Townsville Plush store was very informative helpful and friendly. Made the transactions very smooth
Very happy with my purchase and wish I could get it now sooner than later
Thank you

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Townsville
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Ray and Nathalie

Ray and NathalieNorth Queensland, QLD

Excellent Customer Service by Amanda.

published

We were extremely impressed with Amanda's cheerful and professional service. We are very happy with our purchase and would definitely recommend Amanda and Plush Furniture to our family and friends.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationStorage Chaise, Sofa Bed and Rug
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great customer service

published

Visited the Townsville Plush store to look at replacing our lounge suite, which was also a Plush suite. Had it for 13 years now and still in great nick. Amanda up there looked after us and after doing a full quote on one we had been eyeing off for the past 2 years we walked away happy. Went back an hour later and changed our minds. Wasn’t a drama, Amanda went through and did us up new drawings and a new quote. Great customer service, thank you.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationTownsville
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

  • Verified customer

Excellent service

published

Haven’t got the lounge suite yet. It’s arriving in January. However the service we received from Claire in the Townsville shop was great. All our questions were answered and her knowledge and information was very thorough. We are really looking forward to our new suite.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationTownsville
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Bernie & Sandy, thank you for taking the time to leave such valuable feedback! We are glad to hear that our Sofa Specialist was able to answer any queries about your beautiful new sofa.
Warm regards,
Plush Think Sofas


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