Erin was an absolute superstar!
Erin was amazing. She was kind and professional and helped choose a custom made sofa that suited both my space and budget. I would definitely shop with Plush again. Thanks for all your help Erin.
We dropped into Plush Furniture to look for a red reclining sofa, were greeted by Natalia who was very charming and helpful, and directed us to a sofa, which was exactly what we were looking for. We haven't got it yet, but I'm sure we will be very pleased with it. Thanks Natalia.
Amazing customer service
Our lounge shopping experience last Saturday (February 2020) was so easy at Plush Osborne Park.
We were helped by Erin, who was extremely patient with us and all our different options, as we were buying for two different rooms.
At no time did we feel rushed or confused, as Erin knew every answer to whatever question we came up with.
She was such a pleasure to deal with as well as the other staff on the floor that day.
Erin and the other staff were bright and attentive and very clearly, happy to be there.
Erin gave us all the information we...
Michele gave us a friendly greeting and was very knowledgeable on the sofa we finished up buying.looking forward to receiving our new sofa in the next couple of months.
Now waiting for manufacturing and delivery
Great customer service
I thoroughly enjoyed entering the store, it is a lovely showroom and the furniture is displayed beautifully with lots of great choices. The staff member, (Natalia) that I dealt with was amazing, she was very patient and very helpful with great suggestions and was a problem. She is an asset to your team.
I went into store today to ask some questions about the plush snuggle chair, with a view to buying one. Michele was very informative, she answered all my questions easily and fully. It was great speaking to a sales person who could help with my queries and show me what I wanted to see, but without being pushy or forceful. Needless to say I was impressed, and bought the chair. Can't wait for it to arrive
The best customer service I have ever received
Over the weekend I purchased the exact lounge I was looking for! What made the experience even more pleasurable was the incredible service I received from Natalia at Plush Osborne Park. She had knowledge of all of the showroom products and went above and beyond to help me visualise the lounge in my home. She used multiple tape measures to make the room dimensions, moved and swapped ottomans. My friend and I had so much fun shopping with Natalia.
Very friendly and knowledgeable salesperson.
Very easy to find the store. Looked online first then went to the showroom.
Choose the sofa we had seen online. Took sample colours home and tried them out then went back the following week to purchase. Salesperson remembered us and was helpful in finalising.
Excellent service! Very fast responses to queries
Natalia from Osborne Park Plush store was extremely helpful. She answered all our questions very well and informed us of everything we needed to know about the product of interest. She took photos of the items and colours and emailed them to assist us with our colour choice. Thanks Natalia!!!
- Verified customer
We found visiting the store very pleasant, it was easy to see all the furniture and find what we were looking for. Erin was extremely helpful in helping us decide the materials once we had chosen our chairs. The chairs do not require assembly.
great service and great discount
Rodney was extremely professional and helpful. We knew exactly what we wanted and he did not try to talk us into anything else. He basically said yes we can do what you want and this is the discount and we were really happy with that. He then sold us the leather maintenance package! We have ordered the sofa so hopefully it will be perfect!
The reviewer stated that an incentive was offered for this review
Helpful Friendly Expert Service
The store was bright, easy and comfortable to browse, but it’s the service from Rodney and the quality of the furniture that will keep me coming back, the product we choose does not require assembly.
We had the great pleasure of being served by Rodney at the Osborne Park store and his product knowledge was a tremendous help in assisting us with our purchase. The service we received was excellent, from walking into the store, right through to delivery and set up of our sofa. We are delighted with our purchase. First class service promised and first class service delivered!
I had great service from the store
Erin from Osborne Park was wonderful. Her knowledge about the product was amazing. She gave us an excellent service. She was not forceful and gave us several options in regards to what we needed. Lovely to get that sort of person full of carisma behind the counter.
Teresa and Stephen Begg, Erin, the Osborne Park Plush showroom WA
We had been to a few stores looking at lounges and no one seemed interested in helping us. We went into plush and straight away Erin introduced herself and let us look around with no pressure of hovering over us. She answered any questions we had and it was her outstanding service that won us over. The process was so simple and Erin kept in touch with us over the last few days regarding our interest free application. If We are ever in need of another lounge will definitely be seeking out Erin for her help. Thanks again, we are so happy.
Excellent friendly service.
Michelle was very helpful and friendly. Also very sweet. She gave my daughter a Plush toy dog after she tripped over and hurt her knees. The fluffy dog and big oversized stuffed dog in the store had her smiling through the tears and we were able to decide on a sofa to purchase. We had looked at several before selecting one from Plush as they had exactly what we were looking for. Although we only realised what we wanted after visiting Plush.
Excellent customer service
Erin from Osborne Park WA Showroom provided us with an excellent shopping experience. Erin was full of knowledge, served us with great humour and patiently talked us through the different configurations and price options. We definitely recommend the staff at Osborne Park WA Showroom.
Excellent customer service assisted by knowledgeable staff member Erin
Excellent well priced quality products. Found just what we were looking for and Erin’s knowledge of the product together with polite efficient customer service is the reason why we are return customers to the Osborne Park store. Looking forward to receiving our sofas.
Michelle was helpful. patient and friendly.
We felt we received good value but what was one day left at the special sale price, after purchase reverted to another week. Apart from that it was a satisfying purchase
Fantastic service and great range
Rodney was very imformative about the features, fabric and pricing and then left us alone towander through the store (which we loved!). He was very willing to answer any questions and provide us with his expert advice.
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