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Reviews

(1,314)
(163)
(13)
(18)
(249)
  • Product Quality
    3.5 (79)
  • Return Claim MadeYes (29) · No (70)
  • Shipping
    2.8 (41)
  • Customer Service
    3.5 (50)


Bobsky

BobskyMid North Coast, NSW

  • 13 reviews

Pretty good prices, but little slow on communication

published

I have received my latest purchases and they are well packaged and were freighted for free. The prices are very good but responses to emails can be rather slow.
When I did finally receive a response to my email, I could understand the delay in shipping, and was then okay with the wait.
They are worth dealing with, maybe just respond to enquiries a little quicker guys?

Product Quality
Shipping
Return Claim MadeNo

Dave N.

Dave N.Sydney, NSW

Excellent products, great deals

published

The guy at Gregory Hills gave a great package deal on Milwaukee tools. His product knowledge was outstanding and we came away with exactly the required tools. Highly recommended salesman.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationGregory Hills
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Jodie.k.

Jodie.k.Melbourne

  • 4 reviews

Very helpful and great service

published

"Butters" helped me to purchase a welder, helmet and gas bottle for my husband. As I had no idea what I was looking for he suggested the perfect set up, assisted in giving me a great deal and helped me to the car! Would highly recommend Sydney tools for the exquisite service, knowledge and assistance!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationEpping
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Bassan Elrich

Bassan ElrichSydney, NSW

Great service! Thanks Mounir!

published

Excellent range of products and well laid out. Want to especially thank Mounir for the top service he provided me. He went out of his way to help me find exactly what I was looking for. I ended up spending more than intended because of his genuine approach. Will be revisiting this store definitely.

Product Quality
Customer Service
Return Claim MadeNo

Kenneth N.

Kenneth N.Sydney, NSW

No refunds

published

After reading some reviews here I now know they are a bunch of crooks. I bought a tool and had to go back 3 times. Firstly they sold me a dinasour jigsaw and even they themselves surprised an obselete product are still in store. When I took it back for a refund they said they have no cash. Offer to pay me back to my account. Money never came back. 3 weeks already

Product Quality
Customer Service
Return Claim MadeYes
Store LocationAlexandria
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Teresa

TeresaCasey 2913, ACT

  • 2 reviews

Don't ever purchase anything from Sydney Tools!!

published

We purchased a Milwaukee edge trimmer in October. We used it in November and it worked well. We went to use it again and it kept on turning on and off. We returned it and told the Mitchell ACT store and they told us that it needed to go back for repairs....not bad for a new product!! It is now January and after many calls to get an update, we are none the wiser. Terrible service and I will never shop there again. I will also tell all our friends of our terrible experience and recommend Bunnings Warehouse.

Store LocationMitchell ACT

Rodney E.

Rodney E.Sydney, NSW

Very poor customer service refused to give refund or exchange on my faulty fan even though agreed it was faulty

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationCastle Hill
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Sid

SidPerth, WA

Still no contact. Don't shop here!!

published

Finally got a lame contact email last week but still no result or refund from a faulty product over a month ago. Poor service!! Don't know what their problem is!!
Will continue to submit a new review every day here until I get finally get a refund. Consumer affairs complaint also submitted,

Product Quality
Return Claim MadeYes
Rob

RobSydney, NSW

  • 3 reviews

Promises not kept

published
Customer Service
Return Claim MadeNo
Store LocationBrookvale
Steve amess

Steve amessHunter Region, NSW

Excellent staff, excellent service, excellent price, always make u feel welcome, that’s why I will not go Anywhere else

published

Fantastic service
Staff there unbelievably so hopeful, will always go back for will recommend sydneytools to all my friends and work colleagues, the store is always so well presented thanks

Product Quality
Shipping
Customer Service
Return Claim MadeNo
Store LocationRutherford
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B Sarge

B SargeMurrumbidgee Region, NSW

  • 2 reviews

absolutely 100% terrible

published

While Sydney tools may be the cheapest, their customer support is the worst hands down.
We have recently purchased a concrete saw witch not only zapped me but continually failed to start.
Although taking over two months to look at it, they now tell me that its warranty is void because it has concrete slurry and water on it. Really! this is a concrete saw? !!! with a water point
you will be hearing more from me.... in the meantime i hope someone might honor their product....

Product Quality
Customer Service
Return Claim MadeYes
Store LocationRoselands/ cambeltown, Purchased Epping Vic
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No thanks

No thanksIllawarra, NSW

Great service Nathan

published

The service is excellent and they have an extensive range so I was lucky to find the appropriate face masks for our fire fighters making their work more tolerable. Thanks.


Joshihatsumitsu

JoshihatsumitsuSydney, NSW

Good inshore service, mediocre online

published

Bought the DeWalt DW745-XE online, for a store pick up at Penrith. That was the 13th December. It took until the 31st December to actually pick it up, thanks to the staff at Penrith who made the personal effort to do so (via an early morning drive to the supplier). So, in store service, fantastic. Tolerated my annoyances and went above and beyond service-wise.

As for the online experience... room for improvement. Cannot get basic information regarding order whereabouts. Compared to many other online services, comes up very short.

Product Quality
Return Claim MadeNo

Tom B.

Tom B.Central Highlands and Goldfields, VIC

Great customer service

published

Great team at Epping Sydney tools
Brad there is just a champ took good care of me
And he is not too bad on the eyes either
10/10 would recommend to all

Product Quality
Customer Service
Return Claim MadeNo
Store LocationEpping
See all answers
1 comment
Sydney Tools
Sydney ToolsSydney Tools
Yuhanna

YuhannaGreater Melbourne (Outer), VIC

Excellent Staff with Great Service.

published

Thank you for the advise Sam. Very happy with the Milwawkee M12 Crown Stapler. I've asked my brother to see Sam, as he wants to purchase a cement mixer. See you soon.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationEpping
See all answers
1 comment
Sydney Tools
Sydney ToolsSydney Tools
Rach48

Rach48Greater Melbourne (Outer), VIC

  • 7 reviews

Misleading

published

Bought a product that did not come with a battery, description did not state this, so i had to buy a charger and battery separate and fork out an additional $10.85 in shipping when I could have bought the bulk pack free from shipping charge. They did not compensate me the cost of shipping even though they said they would do this. Very misleading and dishonest. I will not buy from them again.


Ziege

ZiegeHunter Region, NSW

  • 6 reviews

Too frustrating to be called a joke. Never again.

published

Multiple calls with hours spent on hold, stopping my incoming business.
Multiple assurances "It'll be sent today" & "We'll call you back". Never done.
Multiple incomplete or lost jobs costing me squillions.
Warranty time between purchase date and delivery date wasted.
Eventually got an AusPost tracking number, but it's not valid (yet???).
Item went on sale after "claimed" sent date. Wouldn't agree to send freebies to make up for the difference, but did issue a store credit. Just read another review here, stating store credit only allows you to buy selected clearance junk.

Return Claim MadeNo

Superb service

published

Aiden provided helpful and honest advice but also offered outstanding, generous service to deliver our product during their own time with the help of Lachy. Highly recommend Sydney tools based on service!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationArcherfield
See all answers
1 comment
Sydney Tools
Sydney ToolsSydney Tools

Rod

RodCentral Highlands and Goldfields, VIC

Store credit What a Joke !

published

Just made my last purchase from these scammers I have just paid for a makita pole saw kit ( partly purchased because it came with a $200 store credit, ) buyers beware that a " store credit " should really be called a " selected items that sydney tools want to get rid of credit " as that would be a whole lot more accurate than calling it a store credit ! Don't bother trying to find the t&c's prior to making your purchase either they only come up once you have handed over your hard earned.

Return Claim MadeNo

Abdul Bolat

Abdul BolatGreater Melbourne (Outer), VIC

DO NOT SHOP HERE.

published

I made a purchase 2 weeks ago. They took payment but never sent the product. I must have called about 8 times and been on hold for 15mins each time.

Product Quality
Shipping
Return Claim MadeNo

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Questions & Answers

Robyn R.

Robyn R.asked

Can you please help me with a replacement seat for a husqvarna ride on mower? Model LTH1542 hydrostatic. There are so many to pick from and I really am not sure which seat would suit this model. Many thanks

Robyn Reed

No answers

sheila

sheilaasked

i purchased an item on black Friday before 2 pm Sydney time and paid for same say delivery which was 17/18$, its passed the time it provided, i have contacted the post office by live chat after multiple times trying to find out the story, they said they have no knowledge of this item handed over to them. i just dont see the point in paying same day delivery if its not even shipped yet? please help, its a Christmas present but needed it here early.

kind reagrds

sheila

No answers

Steve

Steveasked

Why don’t you reply to customer emails? I’m a business and I reply to my customers, especially ones who have paid upfront for something.

1 answer
Ian
Ian

Seeing as they habitually lie through their teeth when you call them, I strongly suspect they never respond to emails as it's a record that could possibly be used against them when you inevitably have to go through official channels to get any sort of satisfaction?


Get an answer from our members and Sydney Tools representatives

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