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Reviews

(910)
(88)
(15)
(14)
(188)
  • Product Quality
    4.3 (406)
  • Return Claim MadeYes (48) · No (410)
  • Shipping
    4.6 (245)

Reviewer Photos & Videos

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robin

robinSouth-Eastern Region, NSW

Works well

published

Baumr-AG Pole Chainsaw Hedge Trimmer Brush Cutter Whipper Snipper Multi Tool
we also have 3 Baum chain saws so this is a great brand all work well. Would recommend that any one thinking of buying a baum brand go for it.

The reviewer stated that an incentive was offered for this review


Good saw supplied with a poor bar

published

The Baumr SX45 is a really good saw for its price: a generic Chinese saw branded by quite a few companies. It's very repairable because it has a professional saw type chassis, and lots of spare parts available on ebay or Aliexpress. However the bar supplied is too long for the saw's power, and the bar groove is way too wide - a common problem with Chinese chainsaws. I've used quite a few tanks of fuel in this saw, using a 13" bar and matching chain, and it works really well. There was a small quality problem with the saw on arrival, which Edisons fixed promptly. Summary: a good saw if you get a good quality, short, bar and chain for it.



Product Quality
Return Claim MadeNo

Good value Chinese twin impeller Fire pump.

published

2nd Chinese twin impeller fire pump I've bought, does the job of pumping up from our bottom dam well and the on- line manual was easy to access and very well written.

Return Claim MadeNo

The reviewer stated that an incentive was offered for this review



Trevor

TrevorSouth East Queensland, QLD

  • 2 reviews

Awesome lawn mower

published

Amazing lawn mower. It does exactly what is described. Some little cosmetic flaws but that doesn’t affect the performance.
Heaps of power and the self propelled motor is strong enough to push itself up my sloped block with very little assistance from me. The mulch function is great. Works a treat.
The only thing I did was put a new NGK spark plug in it as I don’t like LG spark plugs that come with it. ( but that was my choice)
Over all a great machine.

Product Quality
Shipping
Return Claim MadeNo

Richard

RichardVictoria

  • 4 reviews

Edisons are better than Excellent!

published

Great product at a very reasonable price. Product fully met advertised specifications. Very competitive freight rates and delivered within estimated time frame. I will use again and would highly recommend Edisons.

Product Quality
Shipping
Return Claim MadeNo

bushfire emergency

published

needed a portable generator during bush fires on South Coast it was ordered and delivered in 4 days not a bad effort and considering highways closed there service was great

Product Quality
Shipping
Return Claim MadeNo

Poor customer service

published

Edisons and the freight company were not contactable by phone. I wanted items to be left near my front door if I wasn't home. I was told by Edisons that if the freight company doesn't leave it at my door then I'm responsible for re-delivery costs. Delivery distance is only 12 kms and cost > $100 for a $220 product. GIven that neither company is contactable by phone in real time - this is incredibly poor. Also Edisons offer 15% bonus discount for first order on their website which they don't honour if product is already on sale - but they don't tell you this which is misleading.

Shipping

Daryl S.

Daryl S.Metropolitan Adelaide, SA

Missing parts on delivery

published

Received a Genforce inverter Generator all nicely boxed and taped got it out and bottle for oil and tools included, noticed a cover missing so a few emails sent no response there end failed to respond after spending $504 not satisfied with the service they provide, this was the second Generator I purchased from them and they don't pack the product complete not at all pleased with the company sorry they lost me this time, I'll be going elsewhere to buy the next one.

Product Quality
Return Claim MadeNo
Mark

MarkSydney Surrounds, NSW

  • 2 reviews

Great little rattle gun at a great price

published
Product Quality
Shipping
Return Claim MadeNo
Karcamo

KarcamoQueensland, 4051

  • 3 reviews

Good range good prices

published

Good range good prices. Interesting returns policy. Hard to justify returning anything due to their policy of using store credit. Good quality products. Fast shipping. I would buy from them again

Return Claim MadeYes

Trent

TrentSouthwest, VIC

  • 2 reviews

Poor Service

published

Poor experience. Made a purchase, it didn't arrive and was apparently lost in transit although looking at the tracking, it looks like it was never scanned onto the couriers truck. I was then offered a replacement by Edison's which i accepted, only to be told, they have no more stock and would have to refund me. I expressed my disappointment about all this taking a month and now having to buy it elsewhere for $50 more. They didn't acknowledge my email and just wrote back saying refund had been processed. Pretty crappy experience all round on this one.

Product Quality
Shipping
2 comments
Edisons
Mills BrandsEdisons

Could you please provide your order reference details so that we can investigate this further for you?

We hope to resolve this for you as soon as possible.

Trent
Trent

Hi Mills,

It's been resolved, i just haven't appreciated the outcome and the way it was handled. Order #C29458559-A.


Jim

JimMurray Region, NSW

very good saw dose what i want

published

good and easy and a pleasure to deal with have bought some other things from them very happy with the service and postage i will recommend them to others thanks

Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


Kam

KamSydney, NSW

  • 3 reviews
  • Verified customer

Worst Service

published
Return Claim MadeNo
2 comments
Edisons
Mills BrandsEdisons
Kam
Kam

KenW

KenWGreater Melbourne (Metropolitan), VIC

  • 7 reviews

Excellent trolley

published

When ordering the trolley I compared the Bullet brand of Edisons to others for price and quality of workmanship. On arrival my thoughts were confirmed as it was even better than depicted.
My only concern was that one of the locking swivel casters was missing. Edisons were quick to rectify that omission.
All up well worth buying.

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Received

published

Was as expected xx xxx xx xx x x x xxx xxx xx xx x x x xxgxtrxtyxxx xxtgxtxrtx xxtgyxrx x xtyx xty x xuyxx This 30 word minimum SUCKS!!!!!!!!!!!!!!!

Product Quality
Shipping
Return Claim MadeNo
Bronwyn

BronwynNortheast, VIC

Great, easy to erect and practical

published

Great product, easy to assemble and very strong. Would recommend this product to any persons who love to travel or just every day running around town. Adds value to your 4x4

Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


Haken

HakenSydney, NSW

  • 9 reviews

Great products with fast delivery

published

Despite being on a rural property in the Hunter Valley, the welder was received in less time than anticipated - very impressed with the very quick processing time and super fast free delivery. Bought a few things from Edison's, and they have always been of good quality and fit for purpose.

Product Quality
Return Claim MadeNo

Kumar N.

Kumar N.Greater Melbourne (Outer), VIC

Very Bad Experience !! Do not recommend

published
Shipping
1 comment
Edisons
Mills BrandsEdisons

The customer has received his order in full within our Standard Delivery timeframe.

The reviewer stated that an incentive was offered for this review


Damien L.

Damien L.Wide Bay-Burnett, QLD

JetUSA 3800PSI Pressure Washer

published

This is an excellent pressure washer. It has fantastic power and I really like the different knobs you can attach for different jobs. Its built very well; steel connections, strong hose etc. Mine came with heaps of attachments and 20 meters of extra hose. So that gave me 30m of hose! I cleaned my whole roof and the pressure washer stayed on the ground the whole time. It cut through the grime and algae like butter! The photo shows the before and after.

Product Quality
Shipping
Return Claim MadeNo

William Augostis

William AugostisSouth East Queensland, QLD

Greatest heap of s??t I have ever bought.

published

Page 1 of 61

Questions & Answers

Janice Cloak

Janice Cloakasked

I have not received my goods as yet, it was shipped last friday,

2 answers
Kam
Kam

Depends where the delivery address is. Did you purchase directly from Edisons or through Ebay? Within Greater Metro area? If so, you should already have emailed Edisons. What I have learnt is that it is better to buy via Ebay, so that Ebay can get involved in solving problems. I am guessing that Edisons will say they are going through a very busy period, hence the delay. In that case Edisons need to adjust the expected delivery dates before an item is sold. Customer Service at Edisons is very bad. Makes me wonder how it is they are still in business. Edisons management obviously do not care. If Bluestar is being as courier, ringing them is a waste of time. You will be on hold listening to a pre-recorded message for who knows how long. My advice: keep emailing and asking questions.

Edisons
Mills BrandsEdisons

Hi Janice!
Your replacement should be on its way to you soon. Please do not hesitate to get back in contact with us should you have any further questions or concerns. We're here to help!


Robert B.

Robert B.asked

Edison’s . I wanted to buy a concrete saw but after reading all the issues that other buyers have had with your after sales service, I will opt out and buy elsewhere. Sorry but other buyer experiences speak volumes and I thank them for their input...thanks consumers.

2 answers
judy1954
judy1954

I agree. Will give you peace of mind, and you may even get to talk to someone. Unlike Edison's.

Mike
Mike

Update: since my last review Edison’s reached out with a phone call and Facebook message. After a simple online product return submission process I took the mulcher into Edison’s seven hills location where the booked service technician quickly repaired and handed the mulcher back in under an hour. All good and happy with the Edison’s experience. Tip: check your spam email folder for Edison’s correspondence.


Alan M.

Alan M.asked

What is it like to work for a crooked mob, Have you no conscience .........(ripped off customer) .Alan

2 answers
Edisons
Mills BrandsEdisons

Hi Alan,

Kindly provide us with your purchase details so we can pull up your records and investigate this for you.

Peter
Peter

Hi Alan, would be interested to know if they ever resolved your problem. I had an order cancelled with no correspondence. Trying to contact them to enquire about the product or a refund as I was charged.
I have checked a lot of reviews and there seems to be a lot of reviews in recent months with 5 star ratings, but no product description.
Thanks
Peter


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