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robinSouth-Eastern Region, NSW
Works well
Baumr-AG Pole Chainsaw Hedge Trimmer Brush Cutter Whipper Snipper Multi Tool
we also have 3 Baum chain saws so this is a great brand all work well. Would recommend that any one thinking of buying a baum brand go for it.
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The reviewer stated that an incentive was offered for this review
Good saw supplied with a poor bar
The Baumr SX45 is a really good saw for its price: a generic Chinese saw branded by quite a few companies. It's very repairable because it has a professional saw type chassis, and lots of spare parts available on ebay or Aliexpress. However the bar supplied is too long for the saw's power, and the bar groove is way too wide - a common problem with Chinese chainsaws. I've used quite a few tanks of fuel in this saw, using a 13" bar and matching chain, and it works really well. There was a small quality problem with the saw on arrival, which Edisons fixed promptly. Summary: a good saw if you get a good quality, short, bar and chain for it.
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Good value Chinese twin impeller Fire pump.
2nd Chinese twin impeller fire pump I've bought, does the job of pumping up from our bottom dam well and the on- line manual was easy to access and very well written.
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TrevorSouth East Queensland, QLD
- 2 reviews
Awesome lawn mower
Amazing lawn mower. It does exactly what is described. Some little cosmetic flaws but that doesn’t affect the performance.
Heaps of power and the self propelled motor is strong enough to push itself up my sloped block with very little assistance from me. The mulch function is great. Works a treat.
The only thing I did was put a new NGK spark plug in it as I don’t like LG spark plugs that come with it. ( but that was my choice)
Over all a great machine.
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RichardVictoria
- 4 reviews
Edisons are better than Excellent!
Great product at a very reasonable price. Product fully met advertised specifications. Very competitive freight rates and delivered within estimated time frame. I will use again and would highly recommend Edisons.
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Dave CAU
bushfire emergency
needed a portable generator during bush fires on South Coast it was ordered and delivered in 4 days not a bad effort and considering highways closed there service was great
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Poor customer service
Edisons and the freight company were not contactable by phone. I wanted items to be left near my front door if I wasn't home. I was told by Edisons that if the freight company doesn't leave it at my door then I'm responsible for re-delivery costs. Delivery distance is only 12 kms and cost > $100 for a $220 product. GIven that neither company is contactable by phone in real time - this is incredibly poor. Also Edisons offer 15% bonus discount for first order on their website which they don't honour if product is already on sale - but they don't tell you this which is misleading.
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Daryl S.Metropolitan Adelaide, SA
Missing parts on delivery
Received a Genforce inverter Generator all nicely boxed and taped got it out and bottle for oil and tools included, noticed a cover missing so a few emails sent no response there end failed to respond after spending $504 not satisfied with the service they provide, this was the second Generator I purchased from them and they don't pack the product complete not at all pleased with the company sorry they lost me this time, I'll be going elsewhere to buy the next one.
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MarkSydney Surrounds, NSW
- 2 reviews
Great little rattle gun at a great price
Edisons UNIMAC DX-100 1/2" 240V Electric Impact Wrench (rattle gun) was on special and I thought it would be handy to have at the price to save starting up my compressor to run my air rattle gun for just one difficult nut or two. I was ready to be a little disappounted but instead i was very pleasantly surprised. It easily removed the wheel nuts on the car, and the big crankshaft bolt to do a timing belt change. My big beast of an air rattle gun may rarely need to be taken out of its box. Durability is yet to determined, but it comes with a new...Read more
set of brushes, which makes me think that they expect it to last a while. It also is a heavy unit which may indicate solid guts inside it. In short, I am impressed with the rattle gun, and even more so at the price. I have bought a few items from Edison's and I have always been impressed with communication and helpfulness, and I have never had an issue with any of their equipment.Similar opinion? Write a review on ieatwords.com.au!
KarcamoQueensland, 4051
- 3 reviews
Good range good prices
Good range good prices. Interesting returns policy. Hard to justify returning anything due to their policy of using store credit. Good quality products. Fast shipping. I would buy from them again
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TrentSouthwest, VIC
- 2 reviews
Poor Service
Poor experience. Made a purchase, it didn't arrive and was apparently lost in transit although looking at the tracking, it looks like it was never scanned onto the couriers truck. I was then offered a replacement by Edison's which i accepted, only to be told, they have no more stock and would have to refund me. I expressed my disappointment about all this taking a month and now having to buy it elsewhere for $50 more. They didn't acknowledge my email and just wrote back saying refund had been processed. Pretty crappy experience all round on this one.
2 comments
Hi Mills,
It's been resolved, i just haven't appreciated the outcome and the way it was handled. Order #C29458559-A.
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JimMurray Region, NSW
very good saw dose what i want
good and easy and a pleasure to deal with have bought some other things from them very happy with the service and postage i will recommend them to others thanks
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The reviewer stated that an incentive was offered for this review
KamSydney, NSW
- 3 reviews
- Verified customer
Worst Service
First came across the business last year. Asked a question on a product. Staff had no idea. Referred to the online brochure, which did not have the answer to my question.
Fast forward to 2020. I needed to buy an item sold by Edisons and another online retailer based in Vic with bad reviews. Chose Edisons, being Sydney based and to reduce purchase risk by going through Ebay and paying a bit more. Pick up of the item not an option as their warehouse only opens Monday to Friday 9am-3pm, so one has to live or work close to Seven Hills or Penrith ...Read more
in Sydney. It takes one week for delivery through their courier, based in Victoria, who are very difficult to reach by phone. Edisons only communicate via email and it can take 3 days to get a response. Edisons promote a 15% discount on the first item, if one has subscription with them. What they do not and can not clearly say, even after several emails, is whether the discount applies to the original listed price or the latest webpage posted price. Their staff do not understand simple questions and over the last few days has not been able to give me a clear answer on the simple question: Is the 15% subscription discount applied to original listed price (which is what I think is the case) or to the current posted price? The staff keep mixing up the issue with an item already purchased and the question relating to the subscription discount on an item not yet purchased. Summary: Edisons.com.au staff have no idea of what they are selling. Staff do not understand the simplest of questions put to them, which is most annoying. Response to emails can take 2-3 days. Pick up of items is inconvenient with the warehouse open for a very limited few hours Mon-Fri. Edisons use a delivery courier based in Vic and their 1300 number will place you on lengthy hold, repeating a prerecorded message.2 comments
Mills BrandsEdisons
We trust that by providing as much information in the listings as we can, our customers can make an informed decision before purchasing. Due to the very high volume of emails and calls we receive each... Read more
day, we endeavour to get to each and every one of our customers as soon as we can. Could you please provide your order reference details so that we can investigate this further for you?I have tried and given up. I do realise Edisons sells a lot of items but when an item is added on, surely Edisons customer service staff get to see what it is. Otherwise it is a big management problem... Read more
. Edisons can not even get the invoice right. I paid an amount and got a different amount on the invoice. Explanation given: discount was involved. That would never pass proper accounting. Dispute resolution and questions to Edisons staff - waste of time. There is a gap in the market for a company to provide good customer service.Similar opinion? Write a review on ieatwords.com.au!
KenWGreater Melbourne (Metropolitan), VIC
- 7 reviews
Excellent trolley
When ordering the trolley I compared the Bullet brand of Edisons to others for price and quality of workmanship. On arrival my thoughts were confirmed as it was even better than depicted.
My only concern was that one of the locking swivel casters was missing. Edisons were quick to rectify that omission.
All up well worth buying.
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The reviewer stated that an incentive was offered for this review
Received
Was as expected xx xxx xx xx x x x xxx xxx xx xx x x x xxgxtrxtyxxx xxtgxtxrtx xxtgyxrx x xtyx xty x xuyxx This 30 word minimum SUCKS!!!!!!!!!!!!!!!
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BronwynNortheast, VIC
Great, easy to erect and practical
Great product, easy to assemble and very strong. Would recommend this product to any persons who love to travel or just every day running around town. Adds value to your 4x4
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HakenSydney, NSW
- 9 reviews
Great products with fast delivery
Despite being on a rural property in the Hunter Valley, the welder was received in less time than anticipated - very impressed with the very quick processing time and super fast free delivery. Bought a few things from Edison's, and they have always been of good quality and fit for purpose.
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Kumar N.Greater Melbourne (Outer), VIC
Very Bad Experience !! Do not recommend
Customer service matters when there is issue or problem. Most of people who wrote positive review, actually, wrote about product rather than edisions. It is like giving positive review to dealer if your toyota car runs fine.
I bought product from edisions.com.au and i received partial delivery. Then i realised that there is no contact number mentioned on site. As usual i send email to [email protected] and contacted them through filling form in website. My fear become reality, No Response. Did same again since then everyday and still no r...Read more
1 comment
Mills BrandsEdisons
The customer has received his order in full within our Standard Delivery timeframe.
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Damien L.Wide Bay-Burnett, QLD
JetUSA 3800PSI Pressure Washer
This is an excellent pressure washer. It has fantastic power and I really like the different knobs you can attach for different jobs. Its built very well; steel connections, strong hose etc. Mine came with heaps of attachments and 20 meters of extra hose. So that gave me 30m of hose! I cleaned my whole roof and the pressure washer stayed on the ground the whole time. It cut through the grime and algae like butter! The photo shows the before and after.
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William AugostisSouth East Queensland, QLD
Greatest heap of s??t I have ever bought.
As I am 78 years old and still mobile when I saw the Powerblade self-propelled mower for sale I jumped at it. Delivery was quick but that is the only positive I have. After one or two jobs mowing the lawn I had trouble starting the mower. True, you were quick to give me the name of a mower repair person in Brisbane who fixed it. After two more mows the fuel line became ripped so petrol was not getting to the engine. I fixed that and then on the very next mow when I went to adjust the height the handle broke away meaning I couldn't adjust the he...Read more
ight. As stated this is the greatest heap of s??t I have ever bought. Given that I bought this thing in November 2018 warranty has run out. During the time I had the mower I spent three months overseas so the number of times I used it was not often. I would not and could not recommend this range of mower to anyone. The best thing you could do, even though it is out of warranty, is to give me my money back.Similar opinion? Write a review on ieatwords.com.au!
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Questions & Answers
Janice Cloakasked
I have not received my goods as yet, it was shipped last friday,
2 answers
Depends where the delivery address is. Did you purchase directly from Edisons or through Ebay? Within Greater Metro area? If so, you should already have emailed Edisons. What I have learnt is that it is better to buy via Ebay, so that Ebay can get involved in solving problems. I am guessing that Edisons will say they are going through a very busy period, hence the delay. In that case Edisons need to adjust the expected delivery dates before an item is sold. Customer Service at Edisons is very bad. Makes me wonder how it is they are still in business. Edisons management obviously do not care. If Bluestar is being as courier, ringing them is a waste of time. You will be on hold listening to a pre-recorded message for who knows how long. My advice: keep emailing and asking questions.
Mills BrandsEdisons
Hi Janice!
Your replacement should be on its way to you soon. Please do not hesitate to get back in contact with us should you have any further questions or concerns. We're here to help!
Robert B.asked
Edison’s . I wanted to buy a concrete saw but after reading all the issues that other buyers have had with your after sales service, I will opt out and buy elsewhere. Sorry but other buyer experiences speak volumes and I thank them for their input...thanks consumers.
2 answers
I agree. Will give you peace of mind, and you may even get to talk to someone. Unlike Edison's.
Update: since my last review Edison’s reached out with a phone call and Facebook message. After a simple online product return submission process I took the mulcher into Edison’s seven hills location where the booked service technician quickly repaired and handed the mulcher back in under an hour. All good and happy with the Edison’s experience. Tip: check your spam email folder for Edison’s correspondence.
Alan M.asked
What is it like to work for a crooked mob, Have you no conscience .........(ripped off customer) .Alan
2 answers
Mills BrandsEdisons
Hi Alan,
Kindly provide us with your purchase details so we can pull up your records and investigate this for you.
Hi Alan, would be interested to know if they ever resolved your problem. I had an order cancelled with no correspondence. Trying to contact them to enquire about the product or a refund as I was charged.
I have checked a lot of reviews and there seems to be a lot of reviews in recent months with 5 star ratings, but no product description.
Thanks
Peter
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Mills BrandsEdisons
Could you please provide your order reference details so that we can investigate this further for you?
We hope to resolve this for you as soon as possible.