Reviewer Photos & Videos
Awesome customer service and prices
Store was easy to navigate, Larry was tremendous to deal with. I cannot make other comments as I won’t get the sofa for 15-17 weeks which is disappointing though understandable
Worst Quality Worst Experience Ever No Warranty Service - Don't Buy
We purchased the Newport Modular Sofa and it arrived in July 2020, by September 2020 feathers were coming out, the cushions sagged, it became extremely uncomfortable.
I am an interior designer and have brought many many sofas (lots of cheap ones too) and never have I seen something like this.
I made a warranty claim in September and we are now in February - 5 months on and it has not been fixed.
No time frames have been adhered to and just hear excuse after excuse. I am now starting a claim with the ACC for investigation. I can see there is ...other customers on here who purchased around the same time as me and are having the same issues. The Sofa was expensive and quality of product and service has not been delivered. I have held off doing a review as was hopeful it would be rectified. Pictures attached are before and within a few months. I would never ever buy a Plush product again but I am determined to make sure they uphold their warranty claim.
Easy to communicate with, sales reps were not pushy, overall a comfortable experience.
The store would benefit if more effort were spent in creating more engaging settings for your sofas.
I am pleased with the design and quality of the products I can see.
A little more attention to detail with the correct items on the quote would have helped me ordering the product online via my account, I was unable to change the left and right online as it was incorrect in the quote.
Online sales rep was helpful and clear.
Fabulous service from Melissa. She helped me choose the perfect sofa and fabric. Excellent service.
I am looking forward to delivery at this stage but the buying experience was very good. The store was easy to find and park. The service by Melissa was great, helpful without being pushy
Wonderful service from Larry
Always dread the shopping for anything big experience! Not so at Plush. Larry was helpful, friendly and not pushy at all. Had a great and easy time ordering our new sofas. Came home and decided we wanted to add a Snuggle Sofa, rang Larry and it was done in minutes. Highly recommend
Purchase of new lounge suite
My wife has been searching for a new suite with recliner chairs. She tried the Cameo incliner sofa in the Myaree store and we returned the next day to test it. Lauren explained the functions of the sofa, covering options and delivery time. We placed our order for a 2 seater incliner and 2.5 seater small fixed sofa that day. The order was fully explained and verified including the cooling off period, delivery options, protective treatment and final payment terms. the store was light and bright and very welcoming.
Lauren was very confident in explaining the in and outs off the workings of the suite we were about purchase.
2 Girls, 1 Couch.
I recently purchased a Zara sofa from the Myaree store. Melissa and Toni were very helpful and accommodating with the purchase, and they answered all of my queries and concerns. I would highly recommend the team.
Just what we needed
The store was attractively laid out. Larry was extremely helpful and patient, and had a great sense of humour. Overall a very pleasant shopping experience. We highly recommend the shop.
We dealt with Larry who was professional and very helpful!!
Our shopping experience second to none, given we own and operate hotels and buy a lot of furniture etc, i have dealt with lots of suppliers and companies over the years and found dealing with these guys easy and simple.
After looking at a lot of other furniture companies we settled on Plush because they not only had a quality product we liked, but also the warranty they offer was fantastic.
They provided information cards on each of the lounge suits we looked at that included measurements and even some pictures, which we thought was a very good idea.
We look forward to taking delivery of the lounge in a few weeks and seeing how it looks in the new home.
Can’t wait for it to arrive
Great customer service. After discussing what I was looking for in a new sofa
Toni had an enormous amount of knowledge and patience. After three visits and lots of fabric choices I finally bought my lounge suite after a year of looking. Toni just made it a pleasurable experience. Can’t wait for it to arrive. Thanks Toni.
- Verified customer
Larry provided me with outstanding service, was patient and assisted me with measurements and drawings. He sent emails confirming quotes and went through the warranty and all the booklets he gave me.
Loved it. Just what we were looking for.
The store is very well set out and easy to manoeuvre and see all the furniture. There could have been a bigger range but I realize you can adjust configurations to suit. One of the reasons I chose from the store was because of the good quality.
Excellent customer service by Larry
Very knowledgeable salesman and very patient with us. Spent time taking us through fabric choices and various configuration options. Larry was happy to get out the measuring tape and help us with the dimensions we had to work with
Very helpful nice staff
Went into the store numerous times as I was unsure if the color to choose, the staff welcomed me every time and I was well informed about all aspects of the plush quality and warranty. Very happy with Lauren and loved her warm approach.
Happy with the service, felt well informed about our purchase.
Happy with the service, felt well informed about our purchase. Went into the store this morning as a family to find a leather couch with chaise and sofa bed to replace our current couch. Lauren assisted us with helpful information and directed us straight to the couch we were to purchase later on when returning to the store on the same day.
No pressure when looking around.
Larry very helpful when I approached him and quickly gave a quote when asked with no fuss.
I returned the next day to complete sale and paperwork was again quickly completed.
Looking forward to receiving my sofas.
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