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Reviews

4.8

108 reviews
5
(97)
4
(7)
3
(0)
2
(2)
1
(2)
  • Product Quality
    4.9 (48)
  • Return Claim MadeYes (2) · No (50)
  • Warranty Claim MadeYes (4) · No (45)
  • Product Appearance As advertised (89%) · Not as advertised (11%)
  • Customer Service
    4.9 (52)
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Narelle

NarelleSydney, NSW

Looking forward to my bedroom makeover with the beautiful serenade bed.

published

Wonderful helpful service as always by King. Thats why I keep coming back and love King furniture. Leila was very helpful and kind and spent plenty of time to show me fabric choices.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle hill
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Marayong

MarayongSydney, NSW

Excellent service

published

Shannon Woodrow was personable, knowledgeable and helpful. We reviewed the competition. The King Living product cannot be beaten with its steel frame, elegant look and the option of easily recovering in the future.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCastle Hill
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Great customer service

published

Shannon the sales consultant was very pleasant and knowledgeable, not pushy and interacted with myself and my daughter well. The store is well set out, with a good verity of products, in different sizes, colours and textures, so you can get a better idea of what you really want. Even added an ottoman to my order, after we left the store. Seamless transactions. Thanks for your help today Shannon, it was very much appreciated.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationCastle Hill
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1 comment
King Living
Elizabeth R.King Living
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Camille Dagher

Camille DagherSydney, NSW

  • 2 reviews

Excellent products and customer service

published

Leila in the Castle Hill store was very helpful and friendly. We purchased a beautiful couch and the whole process from start to finish was seamless. Would shop there again.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill NSW
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1 comment
King Living
Elizabeth R.King Living

Awesome couch and amazing customer service from Shannon

published

Our Jasper 2 was delivered this week and I'm very happy with our choice! I was apprehensive that the colour we went with (Mocha; viva leather) wouldn't complement our living room but I'm so pleased that it does!

We were so happy with the customer service we received from Shannon W (Castle Hill). He gave us his honest opinions and recommendations on the materials to meet our requirements and lifestyle.

Also, the delivery guys were great in setting up the couch, they were professional and efficient.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCastle Hill
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1 comment
King Living
Elizabeth R.King Living
Ria I.

Ria I.Sydney, NSW

Great customer service, quality and beautiful lounges

published

Lounges were presented nicely and in separate areas so it was easier to navigate. Customer service was wonderful and Shannon was super easy going and willing to help. So many fabrics to choose from as well so you'll get exactly what you're after. Can't wait to receive our Zaza lounge.

Customer Service
Product Quality
Store LocationCastle Hill
1 comment
King Living
Elizabeth R.King Living
Sonia Van Houten

Sonia Van HoutenSydney, NSW

Excellent service, at the first instance.

published

We found exactly what we wanted, the salesman was eager to help us promptly with our sofa purchase, they were delivered on the due dates. The service was impeccable and the delivery was prompt as promised.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCASTLE HILL
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1 comment
King Living
Elizabeth R.King Living
Jessica M.

Jessica M.Sydney, NSW

Shannon was so helpful, professional and friendly!

published

Store was easy to navigate with some help from the staff. I liked the range of fabrics and fabric colours, and almost all the sofas I sat on in store were very comfortable. Would defiantly take clients in to King Living Castle hill again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle hill
See all answers
1 comment
King Living
Elizabeth R.King Living

Shannon provided exceptional customer service!

published

Shannon was a pleasure to deal with. He had great knowledge of the products in store and was very helpful in answering all my questions. He provided exceptional customer service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
King Living
Elizabeth R.King Living
Furniture Shops

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Bryce C.

Bryce C.Sydney, NSW

Great service!

published

Jordan was a very polite young man. I told him what I was looking for and he provided many options that appealed to what I was looking for in my new house. Great service!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill
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1 comment
King Living
Elizabeth R.King Living

Carlos service technician

published

Arrived on time was freindly and explained what needed to occur to fix the issue resolved issue quickly and left the house clean. I was happy with hos service and eould use hom again..

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationCastle hill
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1 comment
King Living
Elizabeth R.King Living

Carlos serviced my King lounge

published

Carlos arrived on time was very courteous was very knowledgeable about the product and you exactly what the problem was and fix the problem very quickly I would recommend King Furniture and Carlos to any of my friends and family thank you very much Carlos

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationCastle hill
See all answers
1 comment
King Living
Elizabeth R.King Living
Vanessa

VanessaSydney, NSW

Service of lounge

published

Fantastic technician & customer service.We had a problem that was quickly fixed. With no problem at all for them. Thank you King Furniture & thank you Glen. Love our lounge. Highly recommend.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill
See all answers
1 comment
King Living
Elizabeth R.King Living
Gretchen Bardon

Gretchen BardonSydney, NSW

Style and size perfect for limited space

published

Leila’s product knowledge helped me make
A choice I am happy with. The space I am furnishing is small, so the comfortable Jasper Metro was the perfect choice.Process was stress free and I look forward to the arrival of my sofa.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill
See all answers
1 comment
King Living
Elizabeth R.King Living
Zac P.

Zac P.Sydney, NSW

Fantastic service

published

Never have I ever met someone who knows their products quite like Jordan Mccarthy. The utmost professional and provided myself and my family with the best service we could ask for in helping us find the perfect furniture for our new home! He took the time to understand exactly what we were looking for and answered all our questions and exceeded our expectations.

Would definitely recommend Jordan to anyone looking for furniture for their home.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle hill
See all answers
1 comment
King Living
Elizabeth R.King Living
Furniture Shops

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Oscar Sofa Bed

published

We visited the store and were helped by Malcolm, a lovely salesman who was helpful and not at all forceful. We weren't ready to buy that day, and when I called back Malcolm wasn't in, so Leila Fadaei helped us with our order. Leila was thorough and communicated well with us, and was a great help in us buying the couch of our dreams!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
King Living
Elizabeth R.King Living
Mals

MalsSydney, NSW

Looks fantastic and exceptional delivery service!

published

My elderly parents couldn't be happier with their purchase the staff at Castle Hill were very good but I must commend the delivery guys (Sam and Antonio) who were exceptional! They were very professional courteous and so accommodating to my parents they took their time to explain and show them how it all works (the recliner) and also moved two of their existing king sofas into another room and mum was ecstatic. Thank you so much Sam and Antonio job well done!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill
See all answers
1 comment
King Living
Elizabeth R.King Living

Fantastic Service!

published

Sometimes browsing online or looking around in the store by yourself may get you a right lounge but if you get to meet a person who has great knowledge of the lounges and who understands you're choices makes a done deal. In a long conversation with Leila Fadaei, we did not feel even once that she was trying to sale a product to us but we felt that she was more keen in assisting us getting the right furniture for our new home. She patiently spent time in getting the right configuration for our family room. Her advises were great and she helped us making selection that we are happy about. Thank You Laila for your assistance..cant wait to see the Jasper furniture at our new house. Appreciate your time and efforts!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill
See all answers
1 comment
King Living
Elizabeth R.King Living
Wendu

WenduSydney, NSW

Service of Excellence

published

Leila F was very helpful. I went in the store for twice in the morning and at both times, Leila assisted me with my enquiry helping me to select the pieces for my new lounge room.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCastle Hill
See all answers
1 comment
King Living
Elizabeth R.King Living

Fantastic service

published

I couldn't be happier with the service. Leila was excellent and very helpful. I had a wonderful experience shopping at King Furniture. Looking forward to the delivery of our purchase.

Customer Service
1 comment
King Living
Elizabeth R.King Living
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