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Reviews

4.8

106 reviews
5
(95)
4
(7)
3
(0)
2
(2)
1
(2)
  • Product Quality
    4.9 (47)
  • Return Claim MadeYes (2) · No (48)
  • Warranty Claim MadeYes (4) · No (43)
  • Product Appearance As advertised (88%) · Not as advertised (12%)
  • Customer Service
    4.9 (50)
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Reviewer Photos & Videos

Simon

SimonSydney, NSW

Fantastic experience

published

King living were fantastic from start to finish with my order of the amazing Jasper. Special mention must go to out to the Sam and Antonio for helping me with removal, setup and installation. They made the whole process painless. Thank you very much guys!



Simon

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill
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1 comment
King Living
Elizabeth R.King Living
Bronwyn

BronwynSydney, NSW

Beautiful and comfortable

published

Jordan and Troy helped us nail the furniture for our new house. Jordan was incredibly patient with my many visits and Troy gave some fabulous design assistance.
This is our second house that we have purchased key pieces from King at Castle Hill. Love the service and whilst Suzie, Jordan and Troy have helped us, all of the staff are very friendly and helpful.
Love the product, love the service



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill
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1 comment
King Living
Elizabeth R.King Living
Ana S

Ana SSydney, NSW

Great products, service and delivery

published

Thank you for another piece to my King Furniture collection. Again great product (recliner), service and delivery by Sam & Antonio. Highly recommend for high quality furniture, worth the wait for customised options.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill
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1 comment
King Living
Elizabeth R.King Living
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Amazing, professional and super friendly!!!

published

I had Carlos and Joe pop out today to have a look at my King Cloud as the headrest is sitting slightly on an angle. They were both so persistent in making sure they fixed the issue. Carlos and Joe were also here to reupholster my Jasper lounge and they have done an amazing job! They are both super friendly and even offered me advice on cleaning, aftercare and maintenance. I would love to see both Carlos and Joe again for my next King Living service. I wish everyone had the service, care and dedication as Carlos and Joe. Thank you!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationCastle hill
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1 comment
King Living
Elizabeth R.King Living
Emma Lloyd

Emma LloydSydney, NSW

  • 2 reviews
  • 6 likes

Perfect service and exceptional product quality

published

So happy with my purchases from King Living Castle Hill. Leila was exceptional! She had so much patience with me as I took my time to make the right choices for me. She also has a true talent for interior decorating. Troy was awesome too, both of them really helped me with style in my home. Thanks so much.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
King Living
Elizabeth R.King Living
Belinda

BelindaSydney, NSW

Great service from Malcolm. He was thorough, informative and he completely understood our needs.

published

The store has a great variety of chairs, couches, fabrics, set ups and accessories. The ordering process was easy, it was made more simple with Malcolm helping us along the way. We cannot wait to receive our new couch.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill
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1 comment
King Living
Elizabeth R.King Living

So professional

published

Leila is one of the best interior designers. She is accurate in her job.She advises me for designing two different rooms and that was awesome. Thank you and good luck

Customer Service
Store LocationCastle hill
1 comment
King Living
Elizabeth R.King Living

The reviewer stated that an incentive was offered for this review

Repair Recliner

published

Carlos is the most friendly person and excellent at his job. He arrived at the stated time and knew exactly what the problem was. He fixed the problem and showed us how to set and operate the controls. Definately an asset to King Living.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCastle hill
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1 comment
King Living
Elizabeth R.King Living
karen

karenSydney, NSW

Excellent Service

published

I have owned 3 kings lounges, my last one I gave to my daughter.
I have also purchase one of your King Living Beds. I will only every purchase a King Living product.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill
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1 comment
King Living
Elizabeth R.King Living
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Service call was fantastic

published

Thank you to Carlos today for the service call. He took his time to look at the issues and fix it for me. Couch now looks as expected. He also took the tine to install the lights for me which an additional service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationCastle hill
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1 comment
King Living
Elizabeth R.King Living
Peter

PeterSydney, NSW

we received excellent service from Leila G and hope to make our purchase soon based on her recommendations

published

Looking for a new lounge to replace the existing one. We like the flexibility of King's modular designs so that we can reconfigure at a future date. Like the ability to add side tables etc

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill NSW
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1 comment
King Living
Elizabeth R.King Living

Satisfied Customer

published

Kristine from Castle Hill was very professional and helpful with my purchase over the phone.
We love our lounge and would highly recommend a King lounge to anyone who wants comfort, style and quality.

Customer Service
Product Quality
Return Claim MadeNo
Product Appearance Not as advertised
Store LocationCastle Hill
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1 comment
King Living
Elizabeth R.King Living

Excellent service

published

We are so happy with our new ReoGrand. Leila Ghazi from Castle Hill was extremely helpful with helping us choose the perfect lounge for our space. The original delivery guys whose names I didn't get were great, and Sam and Antonio who came for an after service were friendly and professional. Very happy with the quality of the product and their service.

Customer Service
Product Quality
1 comment
King Living
Elizabeth R.King Living
Karen

KarenSydney, NSW

Great customer service

published

The King Living Castle Hill store is well laid out with a great range of product on display. It took us a while to decide what we wanted and each time we went into the store the person we dealt with, Leila Fadaei was excellent right through until we finally placed our order. Her advice was well received and appreciated.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCastle Hill
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1 comment
King Living
Elizabeth R.King Living
Nat

NatSydney, NSW

Loving the Reo recliner.

published

Delivery guys Sam and Antonio were a pleasure to deal with. Great communication all round, punctual and polite. No mess no drama...keep up the good work guys and thanks for the positive experience.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill
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1 comment
King Living
Elizabeth R.King Living
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Replacement of King Cloud 111

published

Thankyou for replacing our King Cloud 111.
The workmanship of the new 2 seater is as we had hoped and expected.
Many thanks.
I am sure we will enjoy this for many years.

Customer Service
Product Quality
Return Claim MadeYes
1 comment
King Living
Elizabeth R.King Living

Hi, we're so pleased to hear that you are so happy with your new KingCloud III sofa. While we're sorry that a remake was necessary, we're so pleased that you are now satisfied and looking forward to enjoying your sofa long into the future.

Excellent customer service

published

My experience with King Living at Castle Hill has been nothing but the best experience ever.
I would like to thank to Leila Ghazi for her exceptional customer service and her friendly personality. Well done King Living! Keep up the good work and keep hiring more like Leila
Thank you
Emilia

Customer Service
Product Quality
Return Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill
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1 comment
King Living
Elizabeth R.King Living
Steve

SteveSydney, NSW

Smooth as

published

Just had my king living bed bases delivered. Sam and Moe from King Living Deliveries were easy going and personable. Called prior to give an update on delivery time and were probably to the minute accurate. Bedroom was upstairs and i offered to help carry it up but they declined and got it up and in with no dramas.
The bed bases look good so far (still in protective covers) until we move in to our new place. All in all, smooth process from start to finish!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
King Living
Elizabeth R.King Living
Berta

BertaSydney, NSW

The perfect customer service

published

Leila ghaziaskar is the most pleasant person to deal with. My husband and I are new customers to king living and for the moment we walked in we felt welcomed. Leila tone of voice is so soft and relaxing, it allows you to think things through when making a decision and revise options.
She was fantastic. She continues to provide this service when I walk back into the store.
She never inpatient or Shows a lack of interest.
She’s eager to style our furniture with beautiful cushions! Keep smiling and doing what you’re doing Leila ! Thank you

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle hill
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1 comment
King Living
Elizabeth R.King Living

Beautiful Lounge and great service.

published

Malcolm was absolutely fantastic in store. His knowledge and service was exceptional. He guided us through our purchase especially making sure that we were getting what was practical and durable. Would also like to thank Dean and Bill who have just delivered our lounge. These guys took time and care with installing the lounge and were very friendly. Thanks everyone at King. Gary

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCastle Hill, NSW
See all answers
1 comment
King Living
Elizabeth R.King Living
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