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Reviews

4.5

75 reviews
5
(60)
4
(6)
3
(1)
2
(3)
1
(5)
  • Product Quality
    4.7 (24)
  • Return Claim MadeYes (0) · No (27)
  • Warranty Claim MadeYes (1) · No (26)
  • Product Appearance As advertised (76%) · Not as advertised (24%)
  • Customer Service
    4.9 (30)
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Great service

published

We have always found it difficult to purchase furniture as we find it hard to decide on what we want. At times we find ourselves visiting the showroom on numerous occasions. Since our first purchase we met the showroom manager Rita and she has been exceptional in her service.



We have always had accurate description in product and advice from Rita to give us constructive ideas. Which is why we keep going back to see her and recently making our 4th purchase of furniture from her over a 4 year period.

The products we have purchased have been great and when there are problems the service team have been most helpful

Customer Service
John and Steph

John and StephSouthwest, VIC

Absolutely Sensational !!!!

published

Visited Nunawading store, purchased a Jasper11 and other products from the amazing range on display. We received exceptional service and product knowledge from Helen and would like to thank her again for all her patience .
Great experience for us and would highly recommend to others.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading Victoria 3131
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Excellent Customer Service

published

Carol at Nunawading Branch was extremely helpful, spending time with me to ensure best configuration, upholstery options and colour scheme for my needs. The process was unrushed and the advice invaluable, thank you!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading, Vic
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Samantha

SamanthaGreater Melbourne (Outer), VIC

Poor customer service address and sale price honored

published

After a very upsetting experience with the Store Manager at Nunawading, I wrote a not so positive review on Product review. After a further unsatisfactory phone call with her, I was contacted by Josh and Kerri, regional leaders at King Living. I received an apology for my experience and they honoured the advertised price and prior discussions I had with another consultant. I have since purchased the sofa and look forward to it's delivery.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
King Living
Elizabeth R.King Living

Hi Samantha, thank you for reaching out, we are sorry to hear about your disappointing experience. We have referred to our Customer Care Manager and look to resolve as a matter of urgency. Kind Regards Elizabeth.

Cindy

Cindy

  • 2 reviews

Purchased with them 3 times

published

I'm so pleased with the products and services, that I have been a return customer to the King Living Nunawading store 3 times to purchase our furniture. Nina and Rita have been particularly helpful throughout our visits and were very patient with our enquiries. Thank you ladies!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading
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Wendy H

Wendy HGreater Melbourne (Outer), VIC

  • 2 reviews

GREAT SERVICE!

published

We were looking for a 2 seater reclining lounge and fell in love with the King Cloud design. A salesman approached us and was very informative without being overbearing or intrusive. We had a great experience in your showroom today.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationNunawading
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1 comment
King Living
Elizabeth R.King Living
Michele

MicheleGreater Melbourne (Metropolitan), VIC

Incredible service, nothing was too hard!

published

You buy from people you like. Jason and Rita were two of the most likeable and helpful people we have come across. They were patient and considerate of us all including our parents. King Living is not a store our older parents would normally think of going in to but felt very comfortable buying from Rita. Great qulaity product and great service. Highly recommend.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading
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1 comment
King Living
Elizabeth R.King Living
Brett Campbell

Brett CampbellGreater Melbourne (Outer), VIC

Excellent Service and advice

published

I have previously purchased Delta II from Nunawading store. Cannot fault the product for quality, design and function. Now looking to add to my King Living furniture with TV cabinet and tables. Sarah's advice and service to date has been excellent, professional and of great value. King Furniture highly recommended.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading
See all answers
1 comment
King Living
Elizabeth R.King Living

Rita Markou - kindest, most honest & knowledgeable Sales Manager

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNunawading Store
See all answers
1 comment
King Living
Elizabeth R.King Living
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SteveS

SteveSGreater Melbourne (Inner), VIC

Great service.

published

Sean's product knowledge was excellent and he was able to guide us to a lounge configuration that best suited our needs. We also visited the Richmond store to confirm our choice in our minds and received excellent advice from David. Thanks to the King Living staff. We look forward to receiving and enjoying our lounge.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading
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1 comment
King Living
Elizabeth R.King Living
Ray Carroll

Ray Carroll

  • 2 reviews

Classy Product

published

Product (Lounge suite) seems first class quality, but have not received it as yet !
Lovely store to visit and negotiate.
Sean (salesperson) extremely polite and helpful on the day of viewing.
Purchased over phone next day and Sean extremely helpful and easy to get along with-a very efficient and accomodating salesperson, well organised and very knowledgeable of product.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationNunawading
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1 comment
King Living
Elizabeth R.King Living

The reviewer stated that an incentive was offered for this review

James R.

James R.Greater Melbourne (Inner), VIC

Brilliant customer service and beautifully made products

published

Can not praise Douglas our sales consultant enough. Douglas was extremely knowledgeable on all the products and very personable without any pressure whatsoever. Douglas genuinely took the time to ensure we chose the right products for us. We ended up purchasing the Quay dining table and chairs as well as Cassia Bar stool. We can't wait to receive our purchases!! Thanks again Douglas.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading
See all answers
1 comment
King Living
Elizabeth R.King Living
Andrea

AndreaMelbourne

  • 2 reviews

Fantastic sales assistance from Millie Wu!

published

Special thanks to Millie Wu for her expert assistance, extensive knowledge of the Kings furniture range, great customer service and excellent follow up, we have purchased our first King furniture lounge suite. We are so pleased!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationNunawading
See all answers
1 comment
King Living
Elizabeth R.King Living

Coffee table

published

Bought a coffee table from Nina and Millie, amazing customer service please pass on to management. Very helpful and great service. Experienced with the products and range. Also purchased delta from Millie, good service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
King Living
Elizabeth R.King Living
DGeo

DGeoGreater Melbourne (Metropolitan), VIC

Wonderful customer service

published

We were so pleased with the customer service at King Nunawading! Nina Rinaldo is absolutely fantastic! So knowledgeable, helpful and cheerful. Nothing was too difficult and we were very impressed. We love our King Jasper couch and cant wait to get more things

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading
See all answers
1 comment
King Living
Elizabeth R.King Living
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Excellent customer service

published

We visited King Living in Nunawading on the weekend and was taken care of by Douglas de Cruz. His customer service was excellent! He was knowledgeable, patient, helpful, and came back to use in the time frames he said he would. I couldn't recommend him more highly.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading
See all answers
1 comment
King Living
Elizabeth R.King Living
Helen V

Helen VGreater Melbourne (Metropolitan), VIC

Excellent Customer Service

published

We received excellent customer service from Sean at the Nunawading store who assisted us with the purchase of our Concerto Lounge Package. He was very helpful in providing different options and very patient when it came to deciding on fabric and colour. Thank you Sean.

Customer Service
1 comment
King Living
Elizabeth R.King Living

Fantastic products and wonderful customer support

published

We had a great experience with Douglas de Cruz at the Nunawading store. He spent hours with my wife and I (as well as our very busy 3 year old daughter) over two weekends helping us with furniture choices for our new house. His knowledge of the products as well his ideas on what colours/textures/combinations would go with our house was fantastic. He was also patient, courteous and an absolute pleasure to dealt with. We are return customers to King Furniture and highly recommend Douglas to anyone looking to purchase a piece of King Living furniture.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationKing Living Furniture Nunawading
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1 comment
King Living
Elizabeth R.King Living

Great service

published

We had a great in store experience with Sean P at Nunawading. He was informative, unobtrusive, unpretentious and only too happy to run us through various options to help us land on our ultimate choice. Cant wait for the couch to arrive!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNunawading
See all answers
1 comment
King Living
Elizabeth R.King Living
Shirley Eu

Shirley EuGreater Melbourne (Metropolitan), VIC

Excellent after sales customer care is rare these days.

published

Sean Panayiotou from King Living Nunawading was friendly, prompt and helpful relating to my order which had a couple of issues during delivery and set up. He even came after office hours to show and assist me in attaching cushions to the King Cove sunlounges. I am pleased with Sean's overall customer service. Will recommend King Living to family and friends.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNunawading
See all answers
1 comment
King Living
Elizabeth R.King Living
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