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Reviews

4.5

283 reviews
5
(238)
4
(9)
3
(4)
2
(6)
1
(26)
  • Product Quality
    4.7 (107)
  • Return Claim MadeYes (1) · No (129)
  • Warranty Claim MadeYes (7) · No (121)
  • Product Appearance As advertised (78%) · Not as advertised (22%)
  • Customer Service
    4.8 (130)
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Elizabeth

ElizabethGreater Melbourne (Inner), VIC

Outstanding Service

published

Fabulous experience shopping at King Living, very ably assisted by outstanding staff, particularly Dimitri who went beyond to offer outstanding service. Great options at a good price point. Highly recommended.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond
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Jessica B.

Jessica B.Greater Melbourne (Inner), VIC

The luxury experience!

published

We got the luxury experience with Robert! He was very helpful, and we felt we could trust him. His interior design skills helped us immensely as we picked out our new sofa. We loved our experience!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond VIC
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Great service

published

We have always found it difficult to purchase furniture as we find it hard to decide on what we want. At times we find ourselves visiting the showroom on numerous occasions. Since our first purchase we met the showroom manager Rita and she has been exceptional in her service.



We have always had accurate description in product and advice from Rita to give us constructive ideas. Which is why we keep going back to see her and recently making our 4th purchase of furniture from her over a 4 year period.

The products we have purchased have been great and when there are problems the service team have been most helpful

Customer Service
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John and Steph

John and StephSouthwest, VIC

Absolutely Sensational !!!!

published

Visited Nunawading store, purchased a Jasper11 and other products from the amazing range on display. We received exceptional service and product knowledge from Helen and would like to thank her again for all her patience .
Great experience for us and would highly recommend to others.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading Victoria 3131
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Excellent Customer Service

published

Carol at Nunawading Branch was extremely helpful, spending time with me to ensure best configuration, upholstery options and colour scheme for my needs. The process was unrushed and the advice invaluable, thank you!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading, Vic
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Samantha

SamanthaGreater Melbourne (Outer), VIC

Poor customer service address and sale price honored

published

After a very upsetting experience with the Store Manager at Nunawading, I wrote a not so positive review on Product review. After a further unsatisfactory phone call with her, I was contacted by Josh and Kerri, regional leaders at King Living. I received an apology for my experience and they honoured the advertised price and prior discussions I had with another consultant. I have since purchased the sofa and look forward to it's delivery.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
King Living
Elizabeth R.King Living

Hi Samantha, thank you for reaching out, we are sorry to hear about your disappointing experience. We have referred to our Customer Care Manager and look to resolve as a matter of urgency. Kind Regards Elizabeth.

Mim

MimGreater Melbourne (Metropolitan), VIC

Great service, amazing furniture pieces

published

King Living online made it easy to find our preferred furniture pieces, including material, so we could go in store and quickly decide. Dimitri (in store) was very attentive, knowledgeable, followed up additional queries and communicated quickly. Our purchase was sorted - now we can't wait to see what they look like in our home!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond
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Cindy

Cindy

  • 2 reviews

Purchased with them 3 times

published

I'm so pleased with the products and services, that I have been a return customer to the King Living Nunawading store 3 times to purchase our furniture. Nina and Rita have been particularly helpful throughout our visits and were very patient with our enquiries. Thank you ladies!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading
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Excellent customer service

published

We were so happy with Dimitri’s help in the store, he was very knowledgeable and we didn’t feel pressured to make a decision. He was able to provide us with quality questioner service with his knowledge and kindness and would highly recommend people shop at the Richmond store for that very reason.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond
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May

MayGreater Melbourne (Inner), VIC

Fantastic service, very good advice

published

Very easy to navigate the store, found great examples of what I was looking for. Assistance from Dimitri was offered very promptly, all options explained fully. Several options shown to me.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond, Victoria
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Peter

Peter

  • 2 reviews

Stunning Service from Iain Gilbert

published

I received the most AMAZING service from Iain Gilbert. He spent nearly two hours patiently answering all my questions, showing me a wide range of suitable options, providing possible alternatives, going through a huge number of sample colours and advising the best colours for our apartment. Iain was incredible. His product knowledge was fabulous, his patience was endless, his advice was brilliant and his desire to go above and beyond was obvious. He also gave me myriad samples to take away in order to help me choose the right colour. Iain was fantastic and deserves to be paid DOUBLE!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Holly

HollyGreater Melbourne (Metropolitan), VIC

Amazing service

published

Arrived and greeted by Bev, who was amazing to deal with. We managed to get our new sofa ordered and sorted so easily, everything was clear and Bev was so incredibly helpful.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationCheltenham VIC
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Trevor H.

Trevor H.Greater Melbourne (Metropolitan), VIC

Jaxson was such a great consultant

published

Jaxson gave us a great buying experience. He was great at pairing colours and guiding us with our big purchase. King living furniture products are modern and high quality. Will be back for more products when we have our initial main pieces delivered and placed in the house.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Great products and service...... yet again!

published

We bought our first King Living lounge suite in 2003, and our second in 2013. We have always received great after-purchase care, with staff going beyond what I expected to help us.
Yet again we purchased more furniture from King this month, and yet again were treated very patiently and respectfully. Connie and Dimitri were excellent at helping us design our modular suite, and indoor dining and outdoor dining settings. Thank you both very much. (And everything being on sale was an extra bonus!)

Customer Service
Product Quality
Product Appearance Not as advertised
liberati colour

liberati colourGreater Melbourne (Inner), VIC

Sales Consultants

published

I am an interior designer. I take my clients into KingLiving to make personal choices. Every time I go to KingLiving the staff are consistently generous and friendly. I deal mostly with Robert Beiziters. Robert is always attentive, flexible and good humoured which helps with sales.
He expresses keen product knowledge. His understanding of design enables him to confidently visualise King Living furniture in my clients' homes. He works well with me to achieve best results for my clients.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond
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1 comment
King Living
Elizabeth R.King Living
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Adrian and Wendy

Adrian and WendyGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Furniture is amazing and service was exceptional!

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCheltenham
See all answers
1 comment
King Living
Elizabeth R.King Living

Customer service - surpassed expectations

published

I had an idea what I wanted to purchase and it came to complete fruition with the invaluable help of Paulette. Not only with the selection, but the easy and Grace Paulette showed us our options. Our whole experience was pleasant from beginning to end and Paulette helped make a hard choice easy.
We left the store, we both felt thrilled and confident we had purchased exactly what we wanted!
THANKS PAULETTE!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationRichmond Victoria
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1 comment
King Living
Elizabeth R.King Living
Rebecca

RebeccaGreater Melbourne (Metropolitan), VIC

Shocking quality and disgraceful service

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationSouth MELBOURNE
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1 comment
King Living
Elizabeth R.King Living

Splurged and bought a Leather Jasper. 2 years later leather is discoloured - worst customer service - AVOID

published

We bought a leather Jasper approx 2 years ago and really considered it an upmarket purchase. Fast forward to now - the leather has discoloured all over and customer service is saying 1. We have to pay a call out fee to have them assess it and 2. The warranty has ended so we are on the hook for it.
This is so abhorrent.
My previous sofa which was bought from a no name furniture story for 1/10th of the price never discoloured in over 24 years. I would expect more from A King Sofa and also their customer service.
Beyond disappointed and feel betrayed

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond
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3 comments
King Living
Elizabeth R.King Living
Gina
Gina
King Living
Elizabeth R.King Living
Brigitte

BrigitteGreater Melbourne (Metropolitan), VIC

Ideal sofa

published

Loved the store in Richmond. Second King Furniture piece purchased . Great service from Dimitri who was very patient with the fabric selection process.such a wonderful experience- could not fault it. Will be back for more! Thank you

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond
See all answers
1 comment
King Living
Elizabeth R.King Living
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