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Reviews

4.5

75 reviews
5
(60)
4
(6)
3
(1)
2
(3)
1
(5)
  • Product Quality
    4.7 (24)
  • Return Claim MadeYes (0) · No (27)
  • Warranty Claim MadeYes (1) · No (26)
  • Product Appearance As advertised (76%) · Not as advertised (24%)
  • Customer Service
    4.9 (30)
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Ria

RiaGreater Melbourne (Outer), VIC

  • 2 reviews

Don't buy Jasper

published

We excitedly spent 6K on this beautiful sofa called Jasper however, upon receiving, the feathers started coming out on the first day we sat on it. We have to put throws and sheets on the top to comfortable sit on it else it pinches. The looks are great but the quality is worst i have seen. I did not expect this quality for such a big amount i spent. Should have gone with Nick scali or other brand.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationNunawading, VIC
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3 comments
King Living
Elizabeth R.King Living
Ria
Ria
King Living
Elizabeth R.King Living

Hi Ria,
We are glad that you are receiving assistance from our Customer Service team who are working on a resolution for you. We trust when this has been actioned you will again be as excited about your Jasper sofa as when you first ordered.

Great service and great people.

published

Mitch from King Living offered great service and advice to go with the beautiful lounge we purchased. We cant wait to buy some more furniture from king living at nunawading.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationKing Living Nunawading
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1 comment
King Living
Elizabeth R.King Living

Disappointing quality for premium cost

published

We purchased our Jasper lounge late 2018 and requested delivery after May 2022. When it was delivered, there were 2 manufacturing defects - one of the shelf units was missing a hole, so could not be installed, and the seat bases were of different heights, which required inspection by a technician, who couldn't explain why. The shelf unit was replaced and installed within a few weeks, but one of the bases will not be replaced until October.



These faults were unexpected for the premium cost we paid, which was very disappointing.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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2 comments
King Living
Elizabeth R.King Living
Geoff
Geoff

The time to rectify and replace manufactured items was not the main issue. We expected that expensive 'quality' furniture would not have basic manufacturing issues, particularly as we were considering further purchases!

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Zina

ZinaGreater Melbourne (Metropolitan), VIC

Excellent Service

published

Always happy with customer service at King Living. This time been to different king living stores, but decided to get back to Nunawading store as the level of service that we always receive from King Living Nunawading and specially Nina Rinaldo is above and beyond. After couple years, I sent an email to Nina Rinaldo at Nunawading and she was helpful as always with our decision making.

Customer Service
Product Quality
Store LocationKind Living Nunawading
1 comment
King Living
Elizabeth R.King Living

Finally we could customise our sofa but poor after sale service

published

Sarah was fantastic in helping us with customising sofa and selecting colours. High quality furniture in the showroom, staff is welcoming and professional. However the after sale service is very poor-despite receiving our sofa it has not been properly installed. Its very frustrating when you have spend $6grand on a sofa and it’s not installed the way it should be.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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2 comments
King Living
Elizabeth R.King Living
King Living
Elizabeth R.King Living
Jessye

JessyeGreater Melbourne (Metropolitan), VIC

Great shopping experience

published

The best furniture shopping experience I ever had. The staff, Millie Wu, is so friendly, patient and helpful. We’ve been to so many stores to look for a sofa set and finally get one in King Living with Millie’s help and fantastic suggestions. A bit pricy but certainly good quality and advanced design.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNunawading
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1 comment
King Living
Elizabeth R.King Living

Amazing couch, fantastic service

published

We just bought our first couch for our first home!! We came in 3 times to make sure we made the right decision and every single time the service was above and beyond. Jason was fantastic. He was friendly and physically moved couch parts for us so that we could see and compare. Can’t wait for delivery!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading
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1 comment
King Living
Elizabeth R.King Living

The reviewer stated that an incentive was offered for this review

Professional and friendly

published

Today’s purchase was a wonderful experience. Douglas was a pleasure to deal with. Very professional and friendly extremely helpful. An absolute pleasure to have met Douglas. He made our experience easy to shop and select our item.

1 comment
King Living
Elizabeth R.King Living

Hi Laura,
Thank you for leaving feedback after your experience today with Douglas. We're so glad to hear that Douglas provided you with such wonderful service, and that he was able to assist you in making the perfect choice for your new furniture!

Millle is extremely helpful and professional.

published

Millle Wu is extremely helpful and professional. She is very patient and helped us with our final selection of our sofa, bed as well as the dining table. The experience we had from Millie is exceptional.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationKing living Nunawading
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1 comment
King Living
Elizabeth R.King Living
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Sarina D

Sarina DGreater Melbourne (Metropolitan), VIC

Quality, comfort, modern and affordable.

published

Absolutely satisfied with the products marvellous service Sean from Nunawading store and their friendly staff. Sean has always followed up with my orders as well as his great advice how to keep m furniture looking as new.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading
See all answers
1 comment
King Living
Elizabeth R.King Living

Top notch service

published

Our experience purchasing a couch couldn't have been better at the Nunawading branch. Special mention to Douglas (and Sarah) who were very helpful and patient with all our queries and explained in great detail the features of our new purchase. Such a pleasure being attended to by them - the epitome of customer service.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationKing Living Nunawading
See all answers
1 comment
King Living
Elizabeth R.King Living

Excellent service!!

published

I have experienced wonderful service from Rita Markou!
Furniture removalists lost parts to my lounge suite and Rita showed empathy and a speedy support for me to obtain these parts as soon as possible.
Thanks Rita (Nunawading Store)

Shop LocationVIC, Nunawading
1 comment
King Living
Elizabeth R.King Living
JMJ

JMJMelbourne, Vic

  • 2 reviews

Excellent service

published
Shop LocationVIC, Nunawading
1 comment
King Living
Elizabeth R.King Living

High praise for Douglas de Cruz @ Nunawading showroom, Vic

published

We went into King Furniture with a basic idea of what we wanted. Douglas was fantastic to deal with at the Nunawading showroom. He was respectful, professional and had an impressive amount of knowledge about all products we were interested in. It made our purchasing decision all that much easier when we were shown the thought, detail and material that had gone into King furniture, especially the 9008 mattress. There really is nothing like it in the market!

Shop LocationVIC, Nunawading
1 comment
King Living
Elizabeth R.King Living

Great Customer Service

published

Our consultant was Carol Liavas. She listened to our needs, gave suggestions & helped us to eliminate what we didn't want / need to decide on the perfect couch for us. We have ordered it & awaiting delivery.
A nice touch was that we were made a coffee while we waited for the paper work, which didn't even take that long.
Friendly, welcoming & providing us with all product knowledge required.

Shop LocationVIC, Nunawading
1 comment
King Living
Elizabeth R.King Living
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Marilyn

MarilynMelbourne

Douglas was terrific

published

The experience shopping at Kings was so helpful and informative. King furniture is so cleverly designed and Douglas knowledge of all the nuances of the couches, etc we purchased was extremely helpful in making our decision to purchase. Also his help with colour matching with our decor was invaluable. This is our second time we have purchased from Kings and would recommend it highly in future.

Shop LocationVIC, Nunawading
1 comment
King Living
Elizabeth R.King Living
Richard

RichardWarrandyte

Terrible after sales service.Especially when furniture is faulty

published
Shop LocationVIC, Nunawading
1 comment
King Living
Elizabeth R.King Living

Hi Richard, thank you for taking the time to leave your valuable feedback, we are sorry to read of your dissatisfaction and we have referred to the After Sales Manager.

Excellent experience

published
Shop LocationVIC, Nunawading
1 comment
King Living
Elizabeth R.King Living

A pleasant experience

published

We found it easy to navigate the store as the layout was uncluttered. Extensive range of products of high quality. We are still awaiting delivery of the couch so cannot actually comment on the assembly.
A big tick to the Sales Consultant Carol Liavas for her overall professional manner in conducting the sale.

Shop LocationVIC, Nunawading
1 comment
King Living
Elizabeth R.King Living
Nanno

NannoGreater Melbourne (Inner), VIC

  • 2 reviews

An Awesome Customer Experience: Sean Panayiotou is Literally a King

published
Shop LocationVIC, Nunawading
1 comment
King Living
Elizabeth R.King Living
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