Reviewer Photos & Videos
Boots
- 2 reviews
Best sleep ever.
I bought this mattress as soon as I tried it in the shop. Honestly, the best bed I’ve ever slept on. Great staff at the City Cross shop: very helpful, knowledgeable and friendly.
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No service
Walked into store and wandered around looking at different mattresses. The sales person did not acknowledge or approach me. He just stayed behind the computer at the desk. I’m very disappointed, as I have been recommended by my osteopath to go to regal sleep.
I’m in the market for a Queen and single mattress. I will now go elsewhere, where I will be a valued customer.
1 comment
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Great Service..great bed
Mardi from My Barker Store exceptionally good with her knowledge on bedding. No sales push and easy to deal with. Delivery guys were very helpfull in all aspects. Would certainly recommend Regal.
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AnonymousGreater Melbourne (Outer), VIC
Thanks to Raegan for her advice and friendly service.
Thanks to Raegan for her advice and friendly service. She was very patient and assisted me and my children to choose the right mattress at an affordable price. Great job.
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VandanaGreater Melbourne (Metropolitan), VIC
Wonderful service, amazing quality.
Was referred to Regal Sleep Solutions by my physio after a car accident. Booked to have a mattress & pillow fitting. Raegan was not only knowledgeable, but kind, and fitted me with my injuries & pain in mind. Mattress & pillow combination are amazing, and have reduced a lot of my neck pain. Delivery guys were also super lovely, and made the whole process seamless.
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KieraGreater Melbourne (Metropolitan), VIC
Melbourne made quality!
Impressed with the service Raegan gave us in store, but even more so the quality of the mattresses. Buying from Regal Sleep solutions ticked all our boxes:
-Australian made
-Health professional designed and recommended
-Great customer service
-High quality
We were only going to check them out but was so impressed with the quality and experience. Felt we could sleep in the shop! After our purchase we sat/lay on other brand products and knew we made the perfect decision.
Excellent communication throughout the delivery process. They carried it i...Read more
nto the house and placed on the bed. The delivery guys were kind and considerate (they will take the plastic packaging and tape). And we loved the first night sleep on it! Very thankful for the whole experience.Similar opinion? Write a review on ieatwords.com.au!
Jenarae
- 2 reviews
Great Service
Found buying the mattress and base a pleasant experience. The sales consultant( Suzy) was knowledgeable, not pushy, gave us the information and time to decide what we wanted. The store was set out very well. As we were were buying for our 14 year old Grandson Suzy also included him in the conversation and decisions. All very happy, thank you.
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AnthonyGreater Melbourne (Metropolitan), VIC
Great beds great staff
Accidentally ran across the shop in Nunawading and was pleasantly surprised how good the beds were, finding a perfect bed for us. Thanks to Sam for her help & expertise, your amazing.
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PaulGreater Melbourne (Outer), VIC
Above and beyond customer service
We were walking past the shop and went in as we had been talking about getting a new bed for too long. We had a chat with Samantha and got all the information we needed in clear discussion not a sales pitch.
We bought exactly what we needed to suit our needs.
When we had an issue with the delivery at our end Samantha called us back on her day off to make sure it was able to be sorted so we got our delivery before Xmas.
Customer service plus plus and follow up like it used to be.
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Great service with a smile
Today I got my mattress chosen with some great friendly and expert help from Sam. She went out of her way to find the right fit at the right price even after I changed my mind and changed my order. The mattress is fantastic! Thanks Sam
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Pratistha C.Greater Melbourne (Inner), VIC
Great mattress, very smooth process of purchasing and receiving
I purchased the mattress online after checking them out in store myself. The whole process was very straight forward and when it came to delivery date, the guys were punctual.
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Great service and advice
Anthony was extremely helpful in providing excellent knowledge and sound advice for the purchase of our new mattress. Delivery was prompt and at the time advised. Would highly recommend regal solutions.
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First class service and staff who know what there talking about.
Excellent service from both Michelle and Matthew at the Springvale store regarding a mattress swap over. Very happy with how helpful they were especially Michelle. Highly recommended this store for anything bedding related.
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UnhappyMetropolitan Adelaide, SA
- 2 reviews
Disappointed
The customer service is great but this is a review of the mattress not the service as most people seem to have put. The first two nights were great, the third night the mattress was sagging where I slept. Did what was recommended and turned the mattress and the same thing happened. I began to get pains in my back and hips throughout the night into the day. Had to put a mattress topper on top and it still sags. This was the choice for my husband by Return to Work for my husbands spinal injuries (13 fractured vertebrae) he couldn't sleep on it at...Read more
all. Not only that it's so high that you would need a king size sheet set for the queen size. For $3,000 it's disgraceful. Would not recommend this mattress in a mad fit. We wanted Koala but WC would not accept as they're not certified by physiotherapists. My daughter has a Koala and rates it the best thing she's ever bought including her new car. I do not work for nor do I have any affiliation with Koala mattresses, I just wish I had one which by the way is a third of the price and has not one bad review. Extremely disappointed with this product.1 comment
Tim S.Regal
Hello, we are so sorry to hear that you have not had a wonderful experience with your mattress. We pride ourselves on having Raving Regal Fans, please call me to discuss further so that I can resolve this for you.
Tim Simon - 0424 599 764
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Wonderful service.
Just before Christmas we purchased two single beds from the Colonnades store, the service was
absolutely wonderful, Heather is a very helpful lady. As my husband has Parkinsons the first mattress
was to soft so we had to change it. The ladies both Heather and Sharon were wonderful and nothing
was to much trouble. The delivery came on time both times and the fellows were very pleasant and
polite. Thank you very much for making it a good shopping experience
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Coco BiskSydney, NSW
- 5 reviews
Great selection of Beds and mattress
Had no problems with delivery. Great customers service. Have recommended my friend to purchase from them already. Give them a call if you're unsure, there customer service team is excellent
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LauraGreater Melbourne (Metropolitan), VIC
New regal bed helped solve long term muscular issues
Jenine at Regal Highpoint has been super helpful to us. She advised us that the Healthy Life Classic would be the best for my long term shoulder and hip issues. She was right. We then wanted to try the firm version so we did that and went back to the Classic which we now love. She was patient and professional. Highly recommend Regal!
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BillGreater Melbourne (Metropolitan), VIC
Quality matress and beautiful service
quality Australian Made quality matress, excellent service and plenty of varieties that you can choose, I bought 1 queen size one,then I bought another on a week later, we like it
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annaziannaGreater Melbourne (Outer), VIC
- 39 reviews
Excellent mattress and customised base
This is a fantastic mattress and I did not purchase the top of their range either, rather the middle of it. I am so happy with it and they were even able to customise my bed base that I also bought from them to the colour I wanted. You can certainly pay the same or a similar price for many worse Made in China mattresses than what I paid for mine.
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Fantastic service
I went to Regal Sleep Solutions recently because I had to purchase a bed for my particular health needs. Michelle the staff member was not only knowledgeable in all of the products but knowledgeable in every particular need that I required to get a comfortable bed to suit myself. I felt I was served with patience, kindness and honesty.
If you need a bed that is going to last and suitable for your individual needs, I would go to Regal Sleep Solutions
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Questions & Answers
Sheryleeasked
Can I still by a double bed online form a Melbourne store and have in delivered.
No answers
Sheryleeasked
Can I still by a double bed online and have it delivered to Melbourne suburb from Regal Sleep solutions.
No answers
Sheryleeasked
Can I still buy a bed online and have it delivered?
No answers
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Tim S.Regal
Hi Kaylene
f our other stores if you would prefer. Please contact me on 0424 599 764. I look forward to hearing from you. Tim SimonI'm so terribly sorry that you have had this experience. We pride ourselves on our high standards of service. I'd love the opportunity to make this up to you and show you our range at one o... Read more