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A very happy customer
Buying a mattress was complicated until I walked into the Regal showroom. Sue was so patient, knowledgable and helpful, taking the time to explain each mattress. And now the mattress has been delivered I can honestly say that I am sleeping on a cloud.
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MikeGreater Melbourne (Metropolitan), VIC
- VIC, Nunawading
- Verified customer
The worst customer service ever
My Wife and I had a very bad experience buying a mattress from Regal Sleep Solution Nunawading - Management: [name removed]:
- They delivered incorrect type of mattress TWICE
- Finally, we got our own firm mattress in the third delivery (after about two weeks !!!). We slept on the wrapped mattress a few nights to try it. That was terribly uncomfortable and we felt sleeping on just the springs.
- We chose Regal because it provides the option of exchange and return. So, we decided to exchange the uncomfortable mattress with another one. SURPRISIN...Read more
4 comments
I called you a couple of times this morning, but could not reach you.
We expected a smooth refund process after all these hassles and inconsistencies.
Could you let us know why we have received partia... Read more
l refund, while your store manager confirmed the full refund in all our correspondence?
I called you again today, but you didn’t answer!
Please be advised that (as the next step) we will lodge a formal complaint to Customer Affairs Victoria, if you do not resolve this problem and make the full refund by the end of tomorrow, 2 Apr 2020.
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Samantha W.Greater Melbourne (Inner), VIC
Brilliant service with a smile
Sunny at South Wharf DFO was very informative and considerate when serving us. We had been looking for a mattress for quite sometime and were really impressed with her knowledge and understanding.
Our mattress arrived yesterday without a hitch and it’s brilliant.
I’ve told so many of my friends about my experience. Highly recommend.
Kindest,
Sam :)
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Peter MCentral Highlands and Goldfields, VIC
Credit where due
Store demos and advice; extensive, patient, thorough. Pricing; competitive and prepared to do their best, excellent value. Delivery; smooth, punctual, professional. In service; can't speak highly enough, simply the best mattress I've slept on in a generation. Advice to others; save yourself the trouble of looking elsewhere.
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Great service
Tony provided us with excellent service and advice. Tony didn't rush us and displayed a great knowledge about the products in stone. He listened to our questions and answered proffessionally
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KathyCentral Highlands and Goldfields, VIC
Rewarding and fun shopping experience-thank you Rebecca
With so many comfortable beds to choose from it was a relaxing experience. Rebecca was very informative and helpful with choosing the correct bed for us. Looking forward to a great sleep soon.
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By Natalie G
Me and my hubby was looked after by Samantha Wickes, she went above and beyond to help us get what we wanted and what was suited to our body shapes, We felt very comfortable with Sam, she was just lovely and we acutely had a good time picking our new mattress. We would highly recommend anyone going to see her, she is real, funny and great at her job.
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Jules DCentral Highlands and Goldfields, VIC
The best mattress and service ever!
The Bendigo store had almost every mattress in the range that we could try. Rebecca Hughes was fantastic, she answered every question we had, and helped us find the right one to suit our needs.
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LeanneGreater Melbourne (Metropolitan), VIC
Thank you Rachielle
Very happy with our new mattress.
Thank you for the wonderful service you provided in helping me to make the right choice.
And for taking the extra steps to ensure we were able to have the mattress delivered the same day.
Would highly recommend this store.
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shaneGreater Melbourne (Outer), VIC
- 3 reviews
These products are great!!!
Maurie and the guys at Frankston are easy to deal with,respectfull and never pushy. They really know their products and really are a pleasure to deal with.The matresses are incredible value for money,comfortable and made in Australia,you can't go wrong.
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KristelGreater Melbourne (Outer), VIC
Great Customer Service
Fantastic customer service from Claudia at the Pakenham store. Spent an hour discussing my needs and ended up with a fantastically priced package to help with my lower back problems.
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Sue and JohnGreater Melbourne (Metropolitan), VIC
Very happy with service
We bought a bed and base from Tony. He was most helpful and explained all the options for both bed and base. We chose to have a base built with 4 drawers. Now we have a really comfortable bed - and extra storage too!
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Our new bed is awesome!!
We recently purchased a Healthy Life Classic queen sized bed from the Highpoint store. Aidah showed us through the range of beds and talked about the the differences between each range. Aidah’s customer service was excellent, she was very helpful and made it easy for us to decide on the best bed for us. I bought an amazing pillow too! We’ve been sleeping on the bed for a few weeks now and it’s so comfortable and supportive. We love it, I wish we had replaced our old bed sooner!!
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Good service and great products!
I brought a mattress and pillow from the Croydon store the other day. Julia who served me was very helpful and knowledgeable. I am very pleased with me purchase, thanks
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Sam and JasonGreater Melbourne (Outer), VIC
Amazing!!
Amazing service and products!! We couldn’t fault the store or the staff. We had help from both Maurie and Kevin. They were so helpful and knowledgeable on all products. Would not go anywhere else now!
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Thanks for bed
Raegan kindly helped me to find just the right bed for my ailing back. I was guided by her to find a queen bed which met my budget and my health needs. Thank you Reagan.
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Great service. Very helpful staff!
Great service, helpful staff. Spent time helping me choose two pillows. Maurie and Kevin spent a good amount of time showing me several different options so I was happy with the service.
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The reviewer stated that an incentive was offered for this review
Great service, friendly team
I was referred to Regal Frankston and had an appointment booked for me to try new pillows. Kevin was very helpful, providing a range of pillows to try and never pushing for an expensive product or trying to influence my choice. Friendly service, accommodating of changing appointment times, and a quick and easy shopping experience.
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A++ customer service
We were very undecided on which mattress to get. Went around different stores and finally decided to buy here but still undecided which mattress to get. Ben was extremely helpful in providing information and suggested mattresses which we might like. On top of that he gave us a really good price and freebies. Will definitely recommend this store to family and friends. Well done Ben! Cheers!
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JohnDKGreater Melbourne (Outer), VIC
- 3 reviews
- VIC, Hoppers Crossing
- Verified customer
Fantastic bed and great in store service
We purchased a Healthy Life Firm King Mattress and are delighted with the quality of the bed and the sleep time comfort. Moe and Roxanne provided fantastic in-store service and we were invited to lie on at least 6 beds in our price range. There was no rush and all the information we requested was provided in an easily understandable manner. Our mattress was provided with additional side straps for easier rotation and we were also given a set of shorter legs for our base to compensate for the additional mattress height. Delivery was on time, smo...Read more
oth and the guys were very polite and helpful with the upstairs setup and they also took away our old mattress and the packaging too. Our new mattress is SO comfortable. A quality mattress is an essential important investment and RSS Hoppers Crossing delivered 100%. Also Regal is Australian owned and Melbourne based manufacturer. Would strongly recommend.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Wendy M.asked
Do you have Afterpay
1 answer
Tim S.Regal
Hi Wendy, we don't offer Afterpay. We do have HSBC Finance, GEM Monday, Latitude Pay and Openpay as alternatives.
Kind Regards
Tim Simon
Sweet F.asked
Hi there, Ive booked a mattress advice appointment for 12pm at Belmont, but won't be able to make it until 12.30 or so. Could you please let them know? Kind regards, Felicia Sowinski
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Tim S.Regal
Hi, we understand that things have not worked out for you recently. It is indeed trying times for many people. I am most distressed to read your story and it certainly doesn't match up to our service ... Read more
standards. I can assure you that we absolutely do not supply customers with second hand mattresses as part of any of our terms of service or offers. Floor stock has been often only on the floor for two weeks and I can only assume that the team member was looking for a faster solution for you.