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Springvale, Nunawading, Frankston, etc...Reviewer Photos & Videos
LauraGreater Melbourne (Metropolitan), VIC
New regal bed helped solve long term muscular issues
Jenine at Regal Highpoint has been super helpful to us. She advised us that the Healthy Life Classic would be the best for my long term shoulder and hip issues. She was right. We then wanted to try the firm version so we did that and went back to the Classic which we now love. She was patient and professional. Highly recommend Regal!
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BillGreater Melbourne (Metropolitan), VIC
Quality matress and beautiful service
quality Australian Made quality matress, excellent service and plenty of varieties that you can choose, I bought 1 queen size one,then I bought another on a week later, we like it
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annaziannaGreater Melbourne (Outer), VIC
- 39 reviews
Excellent mattress and customised base
This is a fantastic mattress and I did not purchase the top of their range either, rather the middle of it. I am so happy with it and they were even able to customise my bed base that I also bought from them to the colour I wanted. You can certainly pay the same or a similar price for many worse Made in China mattresses than what I paid for mine.
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Fantastic service
I went to Regal Sleep Solutions recently because I had to purchase a bed for my particular health needs. Michelle the staff member was not only knowledgeable in all of the products but knowledgeable in every particular need that I required to get a comfortable bed to suit myself. I felt I was served with patience, kindness and honesty.
If you need a bed that is going to last and suitable for your individual needs, I would go to Regal Sleep Solutions
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Sincere thanks Bronte!
Bronte in Camberwell store guided my husband and I in selecting the perfect mattress for us. Bronte was very knowledgeable about the range and considered our needs when advising us. Sincere thanks Bronte.
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Michael
- 2 reviews
- VIC, Brighton East
- Verified customer
Excellent Customer Service
I have a posture issue which I'm trying to rectify. I was advised to visit Regal Sleep Solutions (Brighton East) to get customized pillow support.
The customer support I received in finding the right pillow is honestly unparalleled. As a surprising bonus I was shown how to improve my sleep positioning. I can't express enough what a relief it was to receive such expert advice.
Thank you, so much, Janine.
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Fantastic service by Rob, really took the time and care to ensure we got the right bed. Fantastic delivery service.
Very satisfied with products
Curtomer service I couldn't fault it was fantastic
Comfort and a lovely bed
Very nice shop, clean and they allowed us to try all the different beds. Great
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Irinna B.Greater Melbourne (Inner), VIC
- 2 reviews
- VIC, Fairfield
- Verified customer
Comfy mattress
Bought the exquiste plush queen mattress, very soft to sleep on,it can get a tad hot but it's not unbearable!
I'm a side sleeper the plush helps my pressure points(shoulder/hips) to not ache in mornings.
I have been getting quality sleep since I bought mattress.
The good points were VIP appointment very informative and the delivery guys quick and easy
Thank you Tim for offering outstanding customer service!!
1 comment
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TonyGreater Melbourne (Inner), VIC
Awesome Products & Australian made
We were on the market for a new mattress and bed frame we went into regal in Springvale we were served by Michelle she was absolutely amazing she knows her stuff she was friendly with great service and very knowledgeable and very professional cant wait for the new bed and highly recommend Michelle
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Rejeesh
- 2 reviews
Exceptional service, even the post-sales service was amazing!
I had bought an Exquisite mattress. I was given individual attention & time to select the right mattress, without rushing on to attend the next customer.
& 4 months later I had to change the mattress due to health reasons. I experienced the same warmth, care & attention as a new customer.
Amazing job. Keep up the good work!
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Jade K.Greater Melbourne (Inner), VIC
A no brainer!
Booked a VIP mattress fitting and had a wonderful experience. Was assessed on my posture and sleeping patterns to find the perfect mattress. Didn't feel rushed or pressured to buy, felt like someone they wanted to look after. Instant sale to my complete surprise! Thanks for your time.
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GilVictoria
Great service!
We were recommended to try Regal in Springvale & were pleasantly surprised by the service, advice & help we received. Michelle was amazing, friendly & determined to find the perfect mattrass for us. Looking forward to its delivery & enjoying a good nights sleep.
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Helpful staff
I am impressed with the
customer service. Aidah was knowledgeable in her products and assisted me to find the best mattress that suited me. I am very happy with my purchase.
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NilGreater Melbourne (Metropolitan), VIC
Thank you Rob at Regal Fairfield! Wow!
Wow a perfect mattress! Easy parking Spacious showroom to try all
Options. Best sales service. no pressure professional warm and trustworthy Fast delivery. Highly recommend especially for back issues. Thanks Rob
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DebbieGreater Melbourne (Metropolitan), VIC
Very good advice and service.
Lidia from Springvale Homemaker Centre was very helpful, she understood what l was looking for in a bed and mattress. The men that delivered the bed also came on time and answered any queries that l had.
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The customer is looked after.
Sue from the Nunawading store assisted me with sampling & finding the best fit mattress for me ensuring my spine was straight. She organised everything & made sure I was happy along the way in the whole process.
No fuss after deciding the mattress just wasnt for me.
Initially the mattress had a strong chemical-odour, but that faded. We decided to return the mattress under the 30day money-back-guarantee as it just didnt feel right. There was no problems in doing so. Glad we tried it regardless.
Sam from Nunawading was very helpful in offering suggestion before we decided.
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Terrible. Avoid.
Absolute rubbish. Mattress collapsed after 8 months- we were each sleeping in a separate pit with a hard crest in between us. I developed pain in my lower spine and as the mattress collapsed further, neck pain (my pillow was more supportive than the mattress). Complained to Regal who repaired our mattress, but four months later mattress has collapsed again and Regal say there is nothing we can do. Emails to head office are ignored. 15 year warranty counts for nothing. Feel like Ive paid someone $2480 to give me a spinal injury.
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DonnaGreater Melbourne (Outer), VIC
impressed
Lidia was very helpful in the shop and pointed us in the right direction to the mattress we might like she made sure our spines were straight when laid down which is a first when buying a mattress . We were really satisfied and impressed . We are looking forward to our mattress being delivered this week.
Thank you so much Lidia
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Linda
- 2 reviews
Helpful very knowledgeable customer focussed
Called in at Regal in Springvale this morning and couldn't be happier with the service I received from Lidia. She helped me explore all options with no time pressure. Her technical knowledge of the beds was impressive and I am looking forward to delivery of my new mattress. I would recommend Lidia and the Regal store. Being both the manufacturer and the retailer is definitely an advantage.
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C J TurnerGreater Melbourne (Outer), VIC
Excellent Service and product
The advice and service given by Claudia was fantastic backed up by an excellent delivery service and followed up by a phone call by the store manager Deb. Would highly recommend regal sleep solutions
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Questions & Answers
Wendy M.asked
Do you have Afterpay
1 answer
Tim S.Regal
Hi Wendy, we don't offer Afterpay. We do have HSBC Finance, GEM Monday, Latitude Pay and Openpay as alternatives.
Kind Regards
Tim Simon
Sweet F.asked
Hi there, Ive booked a mattress advice appointment for 12pm at Belmont, but won't be able to make it until 12.30 or so. Could you please let them know? Kind regards, Felicia Sowinski
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Tim S.Regal
Hi Irinna,
I'm so sorry about the experience you had. We have a raving fan policy and this has not been delivered on this occasion, so please contact me directly so we can make this right for you. ... Read more
Kind Regards, Tim - 0424599764