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Reviews

(80)
(24)
(6)
(8)
(107)
  • Product Quality
    2.2 (10)
  • Return Claim MadeYes (0) · No (18)
  • Shipping
    1.7 (11)
  • Warranty Claim MadeYes (0) · No (17)


Received my order fine

published

I placed an order for a Pentax lens, the lens arrived fine, and on the date specified, communication from the seller was good, I would purchase again through this seller

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Alan Bruce

Alan BruceEncounter Bay

  • 23 reviews
  • 1 like

Scammed again

published

Placed an order on feb. 4th. Here it is feb. 13th. goods haven’t arrived, they will not answer my emails, and when you try and fing them it says their message bank is full. This is the second time I have been scammed in the last month, I will have to look at reviews in future before placing an order, I am to trusting and because they have PayPal accreditation doesn’t mean their reputable.

Return Claim MadeNo
Nick

NickBrisbane

  • 2 reviews

Major troubles getting DC to send order - only responded when publicly shamed and threatened with OFT.

published
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedOlympus M.Zuiko 12-40mm lens
See all answers

Disappointing

published

Placed an order for a diffuser on the 16th of August 2022 with express shipping. I was advised on the 6th of September that it had been back-ordered (no refund of express shipping fee). I have since emailed all available emails and left phone messages (phone calls go directly message bank), but have received no responses. I'd love to get the item or if not, a refund but it makes it hard when no one gets back to you.

Return Claim MadeNo
Warranty Claim MadeNo

Megan

MeganPerth, WA

Absolute scam

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Tom

TomMaribyrnong

  • 3 reviews

They flat-out lie about available stock.

published

Their website is a lie. Even if you pay $40 for Express post, you will not get it within a week.
I paid for a lens, waited a week. Then when I threatened to cancel, suddenly they said they would dispatch the next day, which would not have made it to me in time for when I needed it.

It's a flat out scam and I can't believe they're allowed to operate.

Product Quality
Shipping
Warranty Claim MadeNo

Stu

StuFar North Queensland, QLD

  • 3 reviews

Order experience

published
1 comment
Stu
Stu

Reece

ReeceSouth East Queensland, QLD

  • 3 reviews

Slow communication at first but finally spoke to them and they explained there situation

published

I placed an order over 20 days ago and had received no information on the order. I have rang and emailed them numerous times to follow up on the order due to leaving to go overseas, but have received nothing from them. They have finally made contact and explained there situation, they have only just taken over the website and they are working through the inventory and basically have a back log. Happy to finally have contact with them and understand there situation, so have updated this review. They were understanding once we did make contact and offered a refund and voucher. I understand they are trying to improve customer service and get ontop of the online website they purchased.

Return Claim MadeNo
Warranty Claim MadeNo
Kanav

KanavGreater Melbourne (Inner), VIC

  • 3 reviews

Terriable service !.

published

Hi purchased an item online.Received confirmation that order has been received a week ago.Have not heard anything from them.Sent them multiple emails no response.Extremely poor customer service.Will never recommend them to anyone Do not do buisness with DC camera and optics. Planning to seek legal advise

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedCamera Bag
See all answers

Do Not Purchase Anything From This Company

published

I purchased a camera over two months ago. all Looked good and the online store looked professional. Got an email saying my purchase was confirmed and that an email would be delivered shortly once its being delivered. I have never received any delivery email or any other email from them and I still haven't received my purchase.
I have called about 20 times on different days and the phone never gets picked up. I've emailed them about the same amount and still no contact.
Whatever you do, do not waste your time with this store as you will lose your money I guarantee.


MattF

MattFCanberra Central 2602, ACT

  • 2 reviews

Still awaiting delivery update

published

Ordered a camera bag on 24 Mayember, asked from estimated shipping date on 28 May, received a reply advising they would check with their warehouse manager in the morning. No follow up reply. 29 May order status changed to "processing". On 10 Dec with status still at "processing" asked to change shipping address. Received prompt response and address was changed. On 11 Dec, asked again for an update on estimated shipping date. Still no response. It seems DC Cameras and Optics are not capable of providing updates on shipping timeframes.

Return Claim MadeNo

Poor service with no customer commitment

published

I purchased a Bino harness and lens Pen 2 weeks ago. I Still havent heard a word from this company. I am yet to receive my products or for that matter, a shipping confirmation, that I have paid for and will now be seeking further action.
Not good enough DC cameras - your customer service is poor.
Ive sent you an email with my order number. Please respond within 24 hrs.
Im not one for reviews though really below Par.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedBinoculars harness
See all answers
1 comment
DC Cameras & Optics
LaraDC Cameras & Optics

Dear Ben,
We have responded to your email. Please check your email.
Thanks


E.GM

E.GMPerth, WA

  • 2 reviews

No customer service

published

Poor customer service, don't pay for express post as they don't know the meaning. Don't send emails as they will not reply. In this competitive market of online shopping you will find better so keep looking.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo

Ratbastards

RatbastardsSouth East Queensland, QLD

Pathetic company at best

published

This company is blatantly ripping its customers off and not sending them products or refunds. I would avoid them at any costs, they ignore you for weeks then when they finally reply its some made up story full of more lies and deceit. Avoid at all costs its a major scam

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

I am still waiting for my order and no one seems to answer my calls or emails

published

I am very sad as I bought an extra camera battery for my dad who is visiting me soon and the battery has still not arrived! No one answers the phone or my emails.

Return Claim MadeNo
Warranty Claim MadeNo
Gale

GaleGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Not trustworthy. Avoid.

published
Shipping
18 comments
DC Cameras & Optics
LaraDC Cameras & Optics
Gale
Gale

LOL. Really? I spent too much time on emails to you guys already. Im not about to give you another chance to dissapoint. Perhaps listen to your customers when they email you rather than waiting for them to post their complaint publicly.

DC Cameras & Optics
LaraDC Cameras & Optics

Can I please get your order number?


Shocking customer service

published

I ordered a drone and paid the $40 premium for express delivery to make sure the drone arrived before a weekend away. 4 weeks and multiple emails later I finally have a functional drone - after 2 weeks the drone arrived but the remote didn't arrive until week 4. Very difficult to get them to respond, customer service was shocking. Never dealing with them again.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedDJI Spark
See all answers

Courtney

CourtneyVictoria

Not Happy!

published

ordered 21st of may and have only just received my items today the 2nd of July... worst customer service i've ever experienced in my life! i asked for a refund multiple times and was told they would call me back and they never call back. i never got shipping info even after calling twice to ask for it a man just promised me it would be here Monday i paid for express shipping and it wasn't even sent express.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo

Great advertising for shopping offline

published

The absolute worst customer service I’ve ever experienced shopping online. I purchased many weeks ago, received absolutely NO correspondence — no order confirmation, no receipt, contrary to Australian law, nothing — then when I finally called I’m sent to message bank all hours of the day, the customer care email bounced and eventually I got through to someone who told me one of the items was backordered so they held the whole shipment. Finally shipped (apparently) but I’ve yet to receive anything and the shipping list they sent me has only half the order on it. Don’t bother with these clowns, go support your local brick and mortar, I’m deeply regretting not doing same.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedOlympus
See all answers

Kaysa

KaysaSouthwest, VIC

No response

published

I’ve ordered a Manfrotto advanced tri backpack and alumni tripod on the 03/06 I have sent 2 msgs, 1 email and left a msg on the phone. Regarding delivery. still no reply to any to any.....

Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedManfrotto advanced tri backpack. Aluminium tabletop tripod

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Questions & Answers

Sundy

Sundyasked

How long it takes to ship once order is placed? Ordered something last weekend and no email re shipment yet.

1 answer
Glenn R.
Glenn R.

This is the 60 million dollar question ! I am still waiting almost 6 weeks later !


Karen

Karenasked

I am wondering how long it usually takes for an item to arrive once I place my order? Thank you!

1 answer
Devi
Devi

Don't even consider purchasing from these people


jgdbaker

jgdbakerasked

Do you ship to New Zealand?

1 answer
DC Cameras & Optics
Ray N.DC Cameras & Optics

dear jgdbaker, yes we do send parcels to New Zealand.


Get an answer from our members and DC Cameras & Optics representatives

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