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Great Service..great bed
Mardi from My Barker Store exceptionally good with her knowledge on bedding. No sales push and easy to deal with. Delivery guys were very helpfull in all aspects. Would certainly recommend Regal.
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UnhappyMetropolitan Adelaide, SA
- 2 reviews
Disappointed
The customer service is great but this is a review of the mattress not the service as most people seem to have put. The first two nights were great, the third night the mattress was sagging where I slept. Did what was recommended and turned the mattress and the same thing happened. I began to get pains in my back and hips throughout the night into the day. Had to put a mattress topper on top and it still sags. This was the choice for my husband by Return to Work for my husbands spinal injuries (13 fractured vertebrae) he couldn't sleep on it at...Read more
all. Not only that it's so high that you would need a king size sheet set for the queen size. For $3,000 it's disgraceful. Would not recommend this mattress in a mad fit. We wanted Koala but WC would not accept as they're not certified by physiotherapists. My daughter has a Koala and rates it the best thing she's ever bought including her new car. I do not work for nor do I have any affiliation with Koala mattresses, I just wish I had one which by the way is a third of the price and has not one bad review. Extremely disappointed with this product.1 comment
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joy671aldinga beach
- 23 reviews
great mattress great price
bought a budget/ middle of the road flappable mattress. I have a lot of problems with my back. I have refrained from writing a comment till a bit of time has passed. I have now had the mattress for over 12 months.
best mattress I have ever bought. I have to flip my mattresses every month because of my back and with this one I have a great nights sleep. (as well as can be expected) so good I bought another one for the caravan. queen one cost around $800. caravan cost around $400 ( made to size).. a thing worth noting is it takes a few weeks ...Read more
to settle the mattress and feel comfortable so give it a chance...... no complaints and great customer service. (mt barker store) the only complaint was the smell of the glues when I first bought it. learnt my lesson and put the caravan mattress outside for few days to air first.Similar opinion? Write a review on ieatwords.com.au!
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Sleep Changer :)
AAAAA++++ all round service and comfort. The bed is more comfortable than i thought it would be.changed our nights sleep overnight.with the recommendations made and the polite friendly service am glad we chose Regal over competition close by.
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perfect nights sleep
purchased from you Noarlunga store. Sharon and Heather truly recognise the value of good customer / store staff relationship. Both were professional and knowledgeable, they maintained a bright and friendly relationship during the sale process and have followed that through in the after sales service.
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Excellent service
My wife and I bought a mattress from your Mount Barker store on 12 May.
Mardi was very helpful and we look forward to the delivery of our new mattress!
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Service and quality of bed.
Went into Collonades store on a whim. Met Heather whom we found very helpful and delightful. Within two days of this meeting we purchased an ensemble with custom made drawers. Delivery was on time. Service first grade. Had a query on height of bed, rang Heather it who had fixed in no time. Service from all quarters was first class.
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Excellent Experience
Fantastic service and absolute quality product. I was absolutely thrilled with my shopping experience Mardi was so good Thank you !
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Narelle
- 2 reviews
- SA, Mt Barker
- Verified customer
Wonderful service by David and amazing beds
Thankyou so much for all your help and support when buying our new bed. David was so lovely and professional to deal with and would recommend Regal mt barker to anyone looking to buy a bed.
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- SA, Mt Barker
- Verified customer
Loving my new mattress!
I just purchased the Healthy Life Plush mattress with the wonderful and patient help from Mardi and David at the Mt Barker store. I used to wake up with sore hips and back and pins and needles in my hands every morning but not any more. I've only had it a week but the difference is amazing. I only wish I had made the change sooner.
October 6th 2017 Update: Look forward to going to bed now
I’ve had my new bed for a month now. With my old mattress I used to wake up in the night and would spin around for at least two hours trying to get comf...Read more
ortable. My back and my hips would hurt. When I wake up now, I’m so comfortable I just roll over and I’m straight back to sleep. I also need to mention the delivery guys were awesome. They were fast and efficient…and cleaned up after themselves.Similar opinion? Write a review on ieatwords.com.au!
Moniadelaide
- 3 reviews
- 1 like
- SA, Mt Barker
- Verified customer
Best customer service!!! Well done David & Mardi
Husband and I were contemplating on a mattress at an affordable price and kind on our backs. David from Regal mattresses Mount Barker was absolutely phenomenal in this process and gave us a fantastic price for a great mattress. He was genuine and caring in his approach... Great work people!
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Great bed!! Great service!!
Bought our bed and pillows in-store . Very happy with the service and also delivery. The bed and pillows are excellent. Thank you and thoroughly recommend them, Meg & Barry
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Great staff & customer service.
Wonderful service from David the other day (22/08/17).
Wonderful service again today from the two lovely ladies (24/08/17).
They went above and beyond to help me find out if my child's Epilepsy alert mat would work on a pocket spring mattress. They called the epilepsy centre & the epilepsy mat manufacture to make sure it would work.
Thank you so much.
You guys are an extraordinary kind and caring bunch of people.
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MandyMount Barker
- 3 reviews
Best nights sleep we've had in 6 years
Wow! Far+away the best customer service in the Homemaker Centre. If you need a new mattress or base I recommend popping in :)
1 comment
Tim S.Regal
Thanks so much Mandy, your happiness is our mission and I am thrilled we have delivered this. Thank you so much!
Cheers
Tim
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YvetteAdelaide
No hard sell easy to deal with.
We are now into our second week with the Macro XD ultimate and are cautiously optimistic we have found the perfect mattress for us. My hip pain and lower back pain are definitely reduced. Thanks to the team at Mt. Barker SA (new store). The initially chemical smell was pretty bad but seems to be resolving in the second week. Unfortunately my memory foam pillow which I have been now using for about 4 weeks is not a success very hot and takes a long time for foam to spring back. Given we ordered the mattress with a bamboo topper because I am such a hot sleeper I wish I had been advised on the gel memory foam option. Apart from this disappointment I can highly recommend Regal Sleep Solutions.
1 comment
Tim S.Regal
Thank you Yvette, our team at Mt Barker is the newest team in the Regal family and to hear how they have served so brilliantly is just magnificent to hear.
I am sure this will give Mardi the store manager much joy.
cheers
Tim.
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Tim S.Regal
Hello, we are so sorry to hear that you have not had a wonderful experience with your mattress. We pride ourselves on having Raving Regal Fans, please call me to discuss further so that I can resolve this for you.
Tim Simon - 0424 599 764