The Plumbing and Gas Guys

Time wasting trades person who didn't know a gas pipe from a crack pipe! Arrogant managers who threatened me with debt collectors. I refused to pay & never heard another thing from them...funny that.

They did a great job. Tidied up afterwards too. We had a instant hot water system put in and they recommended the unit. After a few days the unit was going cold while we showered. We called them and they arranged to come straight away and took his time to sort it out. Even replaced old washers in shower. Unit works like a charm now. I would not hesitate to recommend these guys.

The ripoff and dodgy guys. Very slick. "We changed our ABN" therefore voiding any work done by "the other company". Can't help but wonder if the first company went under, change name and abn and viola, dont have to cover anything!
Also couldn't help but notice a bunch of similar 1 star reviews that receive snarky replies instead of apologies or help. Guessing they will have another new ABN by the end of this year. Beware. Awaiting my snarky and righteous reply

Leak was found and fixed, however, I was disappointed to be charged for the plumber to go and buy basic parts. Organised plumbers should have these on hand. This added an additional $180 to my bill for the plumber to go shopping! I phoned and enquired with a manager about this and was told it would be followed up and I would be contacted. This was 6 days ago. Would not recommend this company. Overpriced and disorganised!

Midland Office staff were very responsive, had a plumber out to investigate a solar hot water system leak the same day and provided regular updates of plumber’s arrival. Plumber was very polite and provided options for system replacement. New solar system installed two days later, hardly knew they were there. Quite was accurate. Very happy with service from beginning to end.

Our solar hot water system died due to age and a previous owners diy install leaving us with cold showers.. called the guys at 0900 to book expecting at least a day wait, they were here at 1300 to tell me what I expected to hear... they arranged everything to be delivered the next morning and were here first thing to install it all. Very professional job and will definitely use them in the future.

Very dissatisfied. After providing photos and serial number of heater and speaking to coordinator requesting that they bring/providiethe brass blank that needed to be replaced when the technician came to do the job. Nothing was done as previously requested. All previous instructions were ignored. A simple job worth $160.00 at most ended up costing me nearly $400.00 . Will never use this company again.

These guys were great to deal with. From being responsive to my initial query to providing an accurate quote, keeping me informed about when they'd arrive and then professional and friendly service from our plumber Adam. The final cost even ended up being slightly less than the quote. Will certainly use again. Nice to see a company that appreciates the benefits of great customer service. Well done.

Another company quoted $3800 after paying $130 confirming what I already knew. plumbing and gas guys quoted over phone (sent photos) charged me about $1200, I’m impressed with these guys

The workmanship was good. My sour point was that they don’t explicitly call out that their charges are $90 for 30 minutes when you call them up (and they don’t write anything on their website either). They keep saying $90 and then end up charging a lot more (in accordance to 30 minutes). Once you get the work done, you have no choice. Would definitely recommend going to someone local with lesser charges.

The web site states that the Sunday rates are the same as normal weekday rates. Absolute rubbish. When the plumber rang me to discuss the job, the first thing he said was that the Monday to Friday rates are $90 per hour and that the Sunday rates are $360 per hour. “If it sounds too good to be true, it is.”

Unprofessional - this morning younger guy came to my place to fixed the toilet was blocked, but his came to late and his spend time to explain to my husband what's the problem. His pumped toilet ones time ..his was opened the safety tank then his leaved his job. So I spend my time to put it back all and made same before and my husband was paid 180 dollars for nothing .
It's toilet different now still blocked.I have to call fifteenth compeny to do it job again
Bad news today

Had a warranty issue with a new system. Within 24 hours over the Xmas holds they had sent 2 seperate blokes & had it fixed. Very impressed & extremely grateful.

When we had problems with our hot water service I rang plumbers we'd used often in the past, and had a most unhelpful response. Rang The Plumbing and Gas Guys, and the response couldn't have been more different. John attended later the same day, accurately diagnosed the issue, and came the next day to fix the problem. His work was first class. There was a minor issue with the invoice - Jenny from the office could not have been more helpful and it was quickly resolved. Happy to recommend them

Hi we had to have our toilet suite changed because it was leaking and loose. I rang around to get the best charge and The Plumbing and Gas Guys (PGG) where the best. They said if I purchase the toilet we wanted they could install it the next day. The next day right on the time given. After inspecting the toilet he carried the new toilet upstairs and began to remove and install. One hour and it was finished, very happy with all the service I received form the initial phone call the staff where very polite, respectful and helpful.
Could not be happier with the whole experience.
Thank you to all

Honest and friendly plumbing service that do what they say they'll do. We had a new gas oven installed on the same day I called
. Thank God!