I ordered an exercise bike two weeks ago having noted that most other sites honestly declared they had sold out. Harvey Norman gave no indication when I ordered that they did not have the item in stock indeed they told me that I could expect delivery within 4-10 days (they even charged me for the delivery in advance). Four days later I received an email asking me “to be patient” despite having taken the money (i.e. processed sometime after the order was made at which point they must have known they were out of stock) and that my order was n...Read more

Placing the online order was simple. However self-service is the only service I have received. Once the order was placed I received an email confirmation of the order. Nothing was received after that - no tax invoice, no dispatch advice. The order was placed 08th April 2020 - an item for my daughters birthday 01st May. Even with delays due to Covid-19, this is plenty of time to provide an online shopping order to a customer. I contacted them 18th April via Messenger Bot to follow up, & received the automated reply to say someone would contact m...Read more

Harvey Norman advertised an exercise bike for immediate delivery that met our requirements, On the basis of HNs reputation and the fit to my needs I purchased the ex bike. 9 days after taking the order and payment they sent me a standard email saying the order has been delayed - no revised deliver date given. Checked my order online and that the items was on back order. Taking an order for an exercise bike that you cannot deliver during COVID-19 lock down is unconscionable and un Australian.
HN Online an intermediary - they take an order then...Read more

My order was made on the 2nd of april, on the 9th of april i was emailed by harvey norman saying that the item is no longer in stock and that i have to wait until the company they retrieve the item from restocks the item. i was told that they will contact the company and email me within 3 days regarding when the manufactures will be stocked and they further said they will refund me if it’s a while away. it’s been 2 weeks since this altercation and i’ve been contacting harvey norman through messanger, messages and online nearly everyday and i’ve...Read more

I ordered a blender online and received this box of plastic instead of my product. Mistakes happen and perhaps you are over working your staff. So I jump online and wait in a queue (which initially tells me is a 7 minute wait) 3.5 hours its finally my turn and after some back and forth I was told my blender would be sent. Great, no harm done.
But nothing happened, no confirmation that we had had a discussion about a replacement via email. Another week goes on an I receive an email saying you would send a blender and would send me a tracking num...Read more

Where do I start? For an Australian business, Harvey Norman has been the worst company I've dealt with. On the 18/03/2020 I saw them advertise 10x hand sanitisers for pre-ordering online. They said the delivery timeframe will be between 9 and 14 business days. So I ordered them and paid via Paypal.

After the initial order confirmation email and sms, I received no further correspondence from Harvey Norman in regards to the sanitisers being shipped. After 2 weeks of not hearing anything, on 02/04/2020 I tried looking for their customer support n...Read more

Ordered an item on 8/4/20. Received nothing other than the confirmation email. Charged the next day.
Followed up via messenger on 15/4/20, on 16/4/20 they responded and said someone would be in contact as soon as possible. I've since had to follow on 17/4/20, 21/4 and again 22/4 and not getting any responses. Tried using their chatbot and same thing - an initial response asking to confirm order details and once I confirmed there has been no response after multiple follow ups. Tried SMS and the same thing. No contact number listed to talk to som...Read more

As consumers we have become accustom to a certain level of service when we deal with reputable business names. So, I never expected I would see the likes of Harvey Norman treat their customers with such appallingly, callous, and insensitive manner when wanting to return a purchased item.

SHAME! Shame! shame on you Harvey Norman you are a disgrace to the retail industry, you should be ashamed of yourselves.

My daughter and son in-law walks in to the Aspley store on Sunday and after having to wait for over 30 minutes by which time their 7-mon...Read more

Placed and order online for an item costing approx $3000. Did not receive any contact regarding my item not even an invoice, although Harvey Norman charged me instantly. When I tried to make contact I was told by an automated service over 48 hrs for replies and still didn't receive anything. There are no contact phone numbers and the "chat now" feature left me on hold for days before giving me a short, rude and abrupt answer that didn't satisfy the questions I had. The chat operator didn't bother to reply, even after I asked again about my item...Read more

Absolutely the worst online experience I've had. After my purchase, literally 5 mins afterwards, I sat and waited to speak with their LiveChat team for almost 1 hour to ask them to assist me in the refund given the item would not have shipped yet. They said this would be possible as long as the item hasn't shipped. This was on 31 March. No-one ever contacted me about this despite following up on 6th April and 11th April. I then receive an auto-generated email on 13 April advising the order has shipped. Yes I am annoyed that there has been zero ...Read more