I ordered a blender online and received this box of plastic instead of my product. Mistakes happen and perhaps you are over working your staff. So I jump online and wait in a queue (which initially tells me is a 7 minute wait) 3.5 hours its finally my turn and after some back and forth I was told my blender would be sent. Great, no harm done.
But nothing happened, no confirmation that we had had a discussion about a replacement via email. Another week goes on an I receive an email saying you would send a blender and would send me a tracking num...Read more

UPDATE 05/05/2020:
Paypal finally closed my case on 27th April, favouring me due to Harvey Norman's lack of response to my claim. They had 3 long weeks and nothing! What a long and winded debacle that was! If I didn't pay with Paypal goodness knows when Harvey Norman would've refunded me, if at all. Not even a word from them to say sorry, but they keep broadcasting their pathetic advertising on tv and radio to lure more unsuspecting victims. Good luck to anyone who buys from Harvey Norman online, because I won't ever again. There are far more s...Read more

Ordered an item on 8/4/20. Received nothing other than the confirmation email. Charged the next day.
Followed up via messenger on 15/4/20, on 16/4/20 they responded and said someone would be in contact as soon as possible. I've since had to follow on 17/4/20, 21/4 and again 22/4 and not getting any responses. Tried using their chatbot and same thing - an initial response asking to confirm order details and once I confirmed there has been no response after multiple follow ups. Tried SMS and the same thing. No contact number listed to talk to som...Read more

As consumers we have become accustom to a certain level of service when we deal with reputable business names. So, I never expected I would see the likes of Harvey Norman treat their customers with such appallingly, callous, and insensitive manner when wanting to return a purchased item.

SHAME! Shame! shame on you Harvey Norman you are a disgrace to the retail industry, you should be ashamed of yourselves.

My daughter and son in-law walks in to the Aspley store on Sunday and after having to wait for over 30 minutes by which time their 7-mon...Read more

Placed and order online for an item costing approx $3000. Did not receive any contact regarding my item not even an invoice, although Harvey Norman charged me instantly. When I tried to make contact I was told by an automated service over 48 hrs for replies and still didn't receive anything. There are no contact phone numbers and the "chat now" feature left me on hold for days before giving me a short, rude and abrupt answer that didn't satisfy the questions I had. The chat operator didn't bother to reply, even after I asked again about my item...Read more

Absolutely the worst online experience I've had. After my purchase, literally 5 mins afterwards, I sat and waited to speak with their LiveChat team for almost 1 hour to ask them to assist me in the refund given the item would not have shipped yet. They said this would be possible as long as the item hasn't shipped. This was on 31 March. No-one ever contacted me about this despite following up on 6th April and 11th April. I then receive an auto-generated email on 13 April advising the order has shipped. Yes I am annoyed that there has been zero ...Read more

Wow, Harvey Norman can not get it together. You cannot find someone to speak to, their online chat is a joke as no one responds. I have purchased many things over the years but will not purchase again after this experience. How can they get this so wrong. Ordered and have not received a response, found out my local store has the goods in stock but they made me pay for shipping even though they were available there for click and collect. Tried to cancel the online order to pick up in store and that proves impossible. Still waiting to hear from s...Read more

I ordered Sonos speaker stands with 1 hour pick and collect mid March and it is almost four weeks now and haven't seen the item or pick up order confirmation. They just took my money straight away though. Tried contacting them via email - got immediate auto response email that someone will contact me in 48 hours and it has been more then 3 weeks now no one contacted, then tried their online chat option again the guy i chatted named Nick said some will call me in 24 hours and no one called, then tried their WhatsApp option and got again a standa...Read more